Wellllll they still have helium....best piece of advice is to get here as soon as they open and be amongst the early risers. It makes a big difference and saves you a headache and frustration. I can see how the location gets rather busy and once more than a few customers show up, it can get crowded because the aisle are slender. I was able to walk in and there were three people ahead of me, drop the balloons off (I had my own), proceed to pay for them and a few moments later, the balloons were ready. The had two staff members who worked on walk ins only which I believe made for a short wait overall. Staff was cool and kept the line moving. read more

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Badly managed and I arrived at 10 am today and I was in line for balloons. Now there were 2 ladies behind the counter and when at 1010 am I asked when would they start serving us. The manager Maria said maybe in 20 minutes because the delivery goes first. Than I asked why is the store open if you are not servicing us? Why does delivery takes priority over clients inside the store? No responses. Why don't they start one hour earlier to prepare the delivery ? Why didn't she said ok one of us will help you. Never in my life have I experienced such a bad management. Party city should pay better their employees and have better store managers. That was really lame management skills. And I will never go back and buy at Party city. read more

service was horrible. I don't think the staff wants to be there. The cashier doesn't greet you, not even a thank you after you pay. The girls at the balloon station are too busy on their phones or just taking their sweet time to inflate the balloons. This place is just horrible. read more

I am extremely disappointed with my recent experience at this Party City and I can't see myself visiting this location again. Many companies are adding internet pickups as an option at their stores. I like doing this, since I can order from home, apply discounts on my computer, and get the order once everything is ready to go. I placed an online order for 30 rainbow lei, as that was the number of lei listed as being in stock and the number I needed for the upcoming graduating classes. After I placed the order from the website, I received a confirmation email. It stated that most orders were ready for pickup within two hours, just as I have experienced with other companies. Four days later, I received an email saying that my order was ready for pickup. (I figured that maybe their stock had been low and they needed to wait for all the parts of my order to be delivered. No biggie.) Once I arrived, I went to the line to pick up my order. The cashier seemed unfamiliar with the process and started ringing the lei up one by one from the order bag. I asked her if she was just going to scan the receipt that was included on the bag, since I had applied the discount. She had another associate help her and they completed the transaction. If that was the end of the story, I would have been pretty happy. However, as I was walking to my car, I realized that the bag seemed pretty light for 30 lei. I counted them, and I'm glad I did, since I discovered that they had only given me 18. So I turned around, went back into the store, and found one of the employees who helped me. I explained the issue and she brought me to the lei section. Of course, they didn't have any additional rainbow lei in stock. I ended up deciding to get 12 of the single-colored lei to make up for the deficit. I had to go back into the checkout line and wait. (There was only one register open and I noticed that several employees were on their phones while I visited. One turned and I could see her phone--she was using Snapchat while the line of customers grew.) Once I made it back to the front of the line, I explained the issue. They had to call a manager who was able to substitute the 12 new lei for the missing ones from my original order. (Luckily, I was able to keep the original discount I had used online.) This morning, more than a week after my original pickup, I received an email from Party City saying that my order had been canceled. (I suspect that one of the employees checked off my order as being "complete" when it wasn't, which triggered the original email incorrectly.) No matter what, it was a frustrating transaction and I wasn't able to get what I had actually ordered. (If you do an online order, make sure to check that what you wanted is what they are giving you!) I definitely wouldn't use this location in the future and I would be reluctant to use the Party City online system at other locations. read more

Trash. I wish I could give ZERO STARS. I'd love to know what the point of ordering ONLINE for PICK UP more than THREE HOURS in advance is? I have a sick baby and coming into the store just wasn't plausible. I sat in the parking lot waiting for my curbside order (meanwhile I checked in and let them know I was on my way) FOR AN HOUR. I called and asked wtf was going on and the girl said she'd be right out. Brought me half my order, none of the balloons. I ask nicely "no balloons?" ...She said they were not done yet. Meanwhile I've watched over ten people come and go, BUNDLES of ballon's in hand. So your online order, even hours in advance means nothing to these idiots. IM STILL IN THE CAR WAITING. THIS PLACE SUCKS. read more

Worst customer service ever. I asked an associate could she tell me where the bubble machines were. She pointed to an area and I said I looked there and didn't see any but your website says you have three. She said well we don't have any. I asked could she check her system to let me know which stores did have them and her response was "we don't have any in the back". I decided to look around more and found exactly what I was looking for (there were three) on my own. read more

STAY AWAY FROM THIS PLACE!!! I dropped a balloon off for a gender reveal right when they opened at 10am and I went over the instructions with the woman about how balloons were to be assembled, I asked how long will it take, I could allot up 4 hours. She said oh not long noon should be fine. I left, then received a phone call about 45mins later, I am sorry we cannot do the balloon for you because it is considered a special order and we need 24 hour notice. I asked was all Party Cities like this she went on to say yes, it is company policy because it is a complex process. I left extremely upset called PARTY DEPOT AND THEY WERE ABLE TO DO THE BALLON IN 30mins no problem. WHICH LEADS ME TO BELIEVE THE PEOPLE WORKING HERE ARE INCOMPETENT AND DID NOT KNOW HOW TO DO THE BALLOON ORDER. I added photos from the party depo showing how simple the process is and the end results. read more

Party City - Same date I went to both places, you can see party city gave me a refund and I was forced to go to party depot who completed it effortlessly - Party Supplies Near Me - Woodbridge, Virginia

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I placed a pick-up order for the Woodbridge VA location. When I went to pick up the order, there was an issue with my order not being there. After a discussion with the manager Jeannette, she promised to work on getting the costume for my son. I was happy when she called the next day to let me know she found it and would hold it until I picked it up. Jeannette turned a bad situation into a good one and I'm appreciative. read more

My wife stopped in here to get decoration for our daughter's birthday. She realized once she reached the check out that she forgot her card in the car and explained to the cashier. As she went to leave, the cashier turned to another employee and called my wife a retard. She left everything there and walked out. We will never shop here again. Employees weren't wearing name tags either so there's no real way to make a complaint. read more

Horrible and rude customer service and they do not honor Party City Corporate website return policy, which states, "Halloween Return Policy: We will gladly accept returns and exchanges within 30 days of purchase from initial receipt. Package must be unopened. Returns on Halloween costumes, Halloween decorations, and Halloween accessories by Saturday, October 24 with original receipt. Only exchanges will be accepted after October 24 with original receipt." When I purchased my costume from Woodbridge Party City the day before Halloween, there were no signs at the counter stating all purchases are final. The store receipt does not state all sales are final. The store manager rudely told me their store sets their own policy and no, it is not written anywhere in the store or on the receipt because they do not have to advertise since they are a franchise. Manager ended with stating, they make their own policies and walked away. I will never shop at any Party City again. This is another reason why Amazon Prime purchases are the only way to shop. Amazon gives their Prime customers the respect they deserve. You can purchase with trust and confidence, if your plans change, you will receive a hassle free full refund on any Amazon Prime return. read more

This is a very busy store and I do understand . The staff has always treated me very well and were always helpful .I am a Real Estate agent and they always have my balloons ready for me . A 5 star to them !!! read more

Get rid of the old Spanish lady with the glasses. She was extremely rude when we came in and asked for prices for the balloons. She started throwing prices at us and when we asked for the valid prices on paper she got an attitude and told us she just gave it to us already. Anyone can yell out prices but you have to show some valid paperwork that'll say it. She was beinG rude to us when we approached her nicely. Looked like she has a stick you know where and just plain out judge us and talked to us like we're below her. Mam. You're to one who works at party city. Sorry you hate her your job. read more

You know I am not a big fan of this Party City. Aside from the fact that it's located in a less than desired shopping center with one cramped entrance and an intersection blocking exit, it is old and outdated. Customer service is non existent. I have come here MANY times and have never experienced nice employees who know the store. The inside of the store, as I said before, is old and outdated. Everything in stock is disorganized or sold out. The isles are cramped and can barely fit two carts through. Some days I'll go in and question if this place has ever been cleaned since opening day years ago. What's good about this place? I don't know.... What's my recommendation? My recommendation is to go somewhere else. If it has to be in Woodbridge, I would recommend Party World. It is a whole lot less frustrating and the employees know what they are doing! read more

Yes, there are a lot of young people that work there and sometimes they seem a little preoccupied with young conversations and less respectful of a customer's time. However, my experience with some of them made up for all of that. I was planning my daughter's first birthday and they were out of some Peppa Pig stuff I wanted. One of the managers ordered the stuff for me and they called me to say it came in the next day. They were out of some fluffy poms I wanted and the young man checked their stock and then looked up where I could get it from another store. He was super nice. Then I ordered some balloons and although the young lady looked as if I was wasting her time, she caught an error on my receipt and made sure to return my $$ So... yes, they have some issues. Maybe I should have gone to Party World which I knew nothing about until now. But give this Party City a chance. read more

This place is a zoo. But it's a party supply store so that's ok right? Not only do they stock great items for birthday parties, theme parties and office events - but they also have costumes and uniforms for masquerade balls and Halloween celebrations. They specialize in party balloons. They have just about every balloon for any occasion and can even make customized ones for that special event. The only drawbacks are the location (horrible traffic and parking lot), the store organization and the elevated prices. read more

I've been to this location on several occasions and I have found some good deals on balloons. I haven't had any issues with the staff, but I'm a easy customer. I go in, grab what I want then leave, so I haven't had a bad experience...Yet. read more

Worst party city I have ever been the costumer service sucks employees are extremely rude , manager is disgusting she has no power with her employees Woodbridge party city is horrible employees are very rude with kids and the costumer . I have been here twice but I won't ever come back I prefer going to other stores than having a bad day in a store where employees and managers have no respect read more

VERY RUDE lady HAD ME Waiting 30 minutes because she was talking on the phone and then when she was finally done asked me if it was ok if she went to the cashier I said I was waiting for a long time and starting being really rude they need to have better customer service and Quit the attitude it's not like you're not getting paid for doing your job. Be Nicer. read more

I was very disappointed with the courtesy of the staff at this store but now I'm definitely not going back there at all. I didn't know that they have a policy of not accepting returns, not even for credit, without a receipt. This is fine, since it is a store policy, but one, it should be clear to all customers. I accept that but I was accused of using the items and trying to return them after use. These were stakes to be put in the ground and it would be obvious when something is used. Second of all, I know they don't know me or my background and accusing me of something like that was totally uncalled for and totally unnecessary. It was enough just to deny the return because of the policy. read more

Go somewhere else for you party supplies. The store is a disorganized mess, the meager selection that they do offer is overpriced, and the staff is borderline rude. read more

Worst costumer service. Young staff isn't very helpful and store is all disorganized. Corporate needs to step in and help this place out as soon as possible. Attitudes from every sales associate I tried asking stuff from. Overall, not a good experience. read more

Went there with friends today and was picking out a mask for my son- price tag was hidden so I asked an associate how much 1st one said 22. He called a a second associate who was a manager and she said it was 51. When I looked closer at the mask it had a price tag on the inside and it said 44. When I showed this to the Spanish lady manager she said it's because the price went up ! We left without the mask. They do not honor the price tags???? Reminds why I don't go here. A year ago I was trying to buy 6 hats for a company event and the price under the rack said 2.99 next to it. When I went to the register it was scanned for 6.99 each. Showed the price on the label of where a dozen other hats were all stocked to a manager and she said they put it in the wrong place and the price would not change. This place is a joke! I will buy balloons here because no one else sells there selection . :( read more

I noticed there were comments about rudeness. I can't say that was the case at all. When I called to get more information over the phone they tried to be as helpful and patient as possible with this novice balloon orderer. Their downfall was service once at the store. I received a text around 9:15 saying that my order to be picked up at 9:30 was ready to go. Once we arrived at the store we wanted to add a couple of items to our curbside pick up. They had those waiting at the register. Perfect! We made our selection and then said we'll just take our curbside order as well. The cashier told us the line to place an order was over there. We reminded her that we had placed and paid for our order already for curbside. She went around the corner, came back and told us that it would be brought out to our car. It wasn't prepared. 30 minutes past the pick up time I'm writing this review. The order was for my daughter's first birthday and instead of maximizing my time with her I was sitting in a parking lot waiting for balloons. I don't necessarily fault the workers in the store. This was most likely a corporate glitch in auto texts sent. Lesson learned. I will call before departure. read more

The store is like a maze and is super cluttered with Halloween stuff. You can get good service here but you have to find an employee and ask for help and they are happy to assist. Getting balloons takes a long time so if you need balloons be patient. read more

I went to this store and picked up a costume. On the wall it was listed as 29.99 on sale for 10.00. When the young lady was checking me out, it came up as 29.99 and she told me it was a final sale item. I asked is it a final sale at regular price. Then I told her the price on the wall said 10.00. She went and got another person and that individual told me that it was the regular price. I took her to the back of the store and showed her the price. She told me that it was wrong because it was the new item. I told her that I didn't put the price there. She went inside the back and did whatever. A young man came out and asked me what happened, I told him. She came out of the back and walked past me without saying anything. I said excuse me, are you going to say anything to me. She replied that I should not be talking about her to an employee. I told her that she could not stop me from talking to anyone in the store. Then I questioned her about the costume, she replied, I was going to change it. I told that all she had to say. Rosa was very rude and disrespectful. And to think that she was left there to manage the place with that attitude. read more

If i could rate this store a zero i would. I have always purchased all my costumes from here including this year i spent over 300 in wizard of oz costumes. I ordered them periodically from september to now and the lion costume was too big for my nephew. I tried to send my mother into the store and the store owner refused to make the exchange because "it smelled like weed". WE RETURNED IT THE SAME DAY IT ARRIVED IN THE MAIL . IT WAS OUT OF THE PACKAGE LITERALLY 5 MINUTES. I was so livid. Also the girl with blue hair is so rude she doesnt deserve a job read more

Every time I shop at this store I experience poor customer services. Items are also overpriced.

I bought my sons party supplies here- I bought a $17.99 pack of foil balloons and they filled them in the store. I took the balloons straight home and yet two of the five are already deflated! What a rip off- I don't have time to run back and forth for balloons. I won't be shopping here anymore! read more

Bad customer service!!! Product is in the wrong spot and half the staff has doesn't know if they carry products in store and will walk you ALL the store just to ask another employee. Products ring up the wrong price, so when you get up to check out you are throw off at the total. The manager on duty was rude as well I think his name was Oscar, I now avoid this place I'll shop online or go to joanna for my party stuff. read more

This place isn't very large but has so much that you are likely to find what you need. It is very very cluttered most of the time. The customer service is not the best but I e never had a major problem. Mostly the employees ignore customers unless you ask them directly. They are not unfriendly when asked questions or asked for help but they are not exactly pleasant either. I went for my sons Halloween costume and found most of them in the storage area laughing and gossiping. They mostly acted like they didn't even know I was there except to look at me occasionally. The service was typical of the area and store. The only actual rude person I encountered was the cashier. I give this place 4 stars because while the customer service isn't the greatest, it isn't the worst either. This store also carries so much I rarely need to go anywhere else. The prices aren't bad either though costumes can be a bit pricey. read more

They have a great selection but they are so busy no matter what time of day you go. Because they are so busy it's hard to find someone to help you if you have questions or need help finding stuff. Great candy selection though. read more

This place has horrible customer service. I recently went in to buy balloons for a 60th birthday party. After waiting at the balloon counter while the employees talked to themselves, one finally asked if I needed to get balloons. I gave them 2 sku numbers, which I was told they don't carry either of those products. I ended up finding one of the balloon sets on the shelf myself instead. After saying my party was in 2 days, they proceeded to inflate and charge me for my 15 balloons, popping one of them in the process and not replacing it. I understand it can happen so I let it go. I bring them home, and wake up the next morning to find them all deflated on the ground. I called the store and asked if they could do anything for me. They said the balloons only last 8 hours and nothing can be done now. I told them I was never told this (I know nothing about balloons), she said it's printed on the receipt (which it's not). She was very dismissive and I feel cheated out of my purchase and now had deflated balloons for the party. I will not be shopping there again. read more