DO NOT USE! HORRIBLE customer service. I messaged via yelp,…read morethen contacted on the phone. the prices were decent (their ONLY positive.) I was asked to text what I needed. I did. I need ever have a time. My party was Saturday at 4 and he stated it was a busy day. so I offered that I would be home Friday evening late to alleviate one Saturday delivery. He never responded again, I texted and called. he kept sending me to voicemail.

I was having a hard time finding the right people to supply my nieces party. But one of my friends…read morereferred me to Scarlett. They were so friendly efficient and they gave me the best price I could find. Call them and ask for Scarlett!

I do not normally leave negative reviews, but my experience with Castillo Party Rental was…read moreextremely disappointing and unprofessional. The tablecloths we received were in poor condition. Some had visible stains, and the colors were inconsistent. Some appeared newer and bright white, while others looked old and yellowed. The tablecloths were also not long enough for the tables, and the runners were the wrong size. They hung approximately 12 inches over each side, creating a potential tripping hazard for our guests. The delivery experience was also unacceptable. I was not informed that the tables, chairs, and other rental items would simply be left at the front door instead of being placed in the backyard where the event was taking place. When the homeowner asked the delivery person to place the items in the backyard, the delivery person became argumentative, used foul language, and displayed a very disrespectful attitude. The pickup experience was even worse. The same individual threw items from the tables onto the floor. When my son became upset about his behavior and the homeowner told him to stop throwing things, the delivery person confronted my son, raised both hands, and made gestures while saying what sounded like a gang-related name or phrase. Regardless of what the gesture meant, an adult confronting a customer's child in that manner is completely inappropriate and unacceptable. There is video footage, audio recordings, and more than one witness who observed what occurred. I previously had a friendly relationship with the owner, who is the delivery person's mother. However, friendship and business should be kept separate. I paid for a professional rental service and expected the items to be clean, correctly sized, safely delivered, and handled by respectful employees. I am sharing this review because I do not want another customer or family to experience the same treatment. I would never recommend Castillo Party Rental based on this experience. I also intend to submit a complaint to the Better Business Bureau because the conduct displayed especially toward my child was completely unacceptable.

Fast response trustworthy people Better prices than many…read moreplaces give us rental last minute and came specially for us to hand them rentals tables and chairs

Easy to book, great communication, on time, and respectful! Am happy to recommend their services…read moreand would definitely use them again.

Nathan was super helpful. The bouncy house was great. Good experience overall. I recommend this…read morecompany!

We used CB Luxe for my mom's 70th birthday party at SoFi stadium. I was truly blown away . From the…read morecalls prior to understand the space as it's a bit unique, our goal, and vision. To the email communication and confirmation, Chinye was patient and extremely detailed oriented. Her and her team arrived early, prepared, and were very efficient with their time . My mom absolutely loved it and every guest commented on how we nailed the 70s theme. Can't recommend this company and team enough! We will be booking again!

Absolutely LOVE and highly recommend, responsive and professional. Quality products quick and…read moreattentive interactions.

Ordered 42 balloons for a birthday party. Balloons were given tangled after requested bouquet…read morestyle. I called to get clarification after receiving my order and was told they can't be delivered that way "it would take too long". Balloons were deflating same day. This place is very overpriced for the services offered. Owner was very nice and professional but I advise to save your money and time. I would've gotten a better result if I had bought and blew up the balloons myself.

Great service from beginning to end. Smooth drop off, pickup, and great prices. Our Western Saloon…read moretheme was outstanding. The tables and chairs were perfect. Thank you Selina @ D&J.

Good spot to rent tables and chairs. Good prices, they pick up and drop off as well. Some…read moreequipment a bit older but still good value

They provided a beautiful set-up for my daughters champagne party and handled all my promzillas…read moreanxiety, lol. I didn't have to do anything, they set up and broke down a tent, 8 tables and 50 chairs. The linens matched the decor perfectly. Everything was great. Very friendly service.

I put a one hundrwd fifty dollar deposit down for items for a baby shower. The next day the…read moreexpectant mother became ill. The shower was canceled. I called Ellen to ask 4 a refund and she said No. Less than 24 hours after i had placed the deposit. I have used Ellen for numerous ocassions over the years. She did me dirty

I was able to rent out chairs last minute for my gender reveal. Super helpful & convenient at least…read morefor me! Good service. Thank you.

Marie was amazing to work with. She responded very quickly to any and all questions I had. She…read morefollowed up a week prior to ask if we needed any additional items. She followed up two days before confirming delivery. This was very helpful because we knew the main attraction for a kids party was going to be there. This rental service is everything that you would want in a vendor while planning a party - reliable and beautiful. Thank you so much Marie. We will definitely be using your services in the future !! The kids loved it!!

If you need tables or chairs for your next party this is your place to get it from! Marie was…read moreabsolutely amazing and helped us from the beginning to the end! We had a last minute party and was able to get everything from Marie! Thank you so much!