Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been helping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job. read more

North Upland Terrace Apartments - Apartments Near Me - Upland, California

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with from living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months! read more

Resident for over 7 years and had a very positive experience. Shoutout to George who was always friendly, knowledgeable, and prompt with any maintenance and or service request. Not only a good worker but was a very enjoyable resident with his dog Zeus. Would highly recommend for future renters! read more

I have leased my home with Lewis for over 20 years. Whenever I need help with maintenance I receive a call back within a hour. Also, office is always helpful and excellent customer service. Thank you Michelle, George and Mission tree service with the recent winds. My huge eucalyptus tree fell on tip of my roof.. They were out right away and did a superb job. read more

Not a bad location and pet friendly. A lot better than our last place but more expensive. It worth it.

This is the letter i wrote to management. They didn't respond To whom this may concern,  my experience at North Upland Terrace has been extremely frustrating. The first day I moved in here I saw a roach in the kitchen. every few days I would see another roach in the kitchen, eventually I saw them in the bathroom and then I started to see them in my bedroom. It became clear that the apartment had a roach infestation ( pictures of the roaches are attached ). although Jeremy was on top of getting the exterminator into the apartment on a regular basis, the problem continued. Jeremy provided a home kit to get rid of the roaches, but it was so bad that I had to purchase my own pest control on amazon ( receipts attached ). Finally, the apartment was bombed by the exterminator which I believe took care of the roach infestation.  fast forward to November, my friend Trent came to visit and my friend realized that his coworker also resides in North Upland Terrace. Trent went to his friends unit to visit and found out that his friend had previously lived in my unit only a few months prior to me moving in, but he asked to be moved to a new unit because of roach sightings and noisy neighbors ( which will bring me to my next topic). This is extremely concerning. Why was I moved into an apartment where where there was knowledge of a roach infestation?  On top of the roaches, I have been dealing with noisy, disrespectful neighbors. almost every single night around 10:30 PM, the neighbors are laughing loudly, talking load, playing loud music, slamming cupboards, running the vacuum, stomping, etc. throughout the entire night. I have called the office on several occasions and submitted complaints with Jeremy and the police, but the noise continues. Aside from the activity through all hours of the night, they are constantly fighting which always includes screaming, slamming doors, banging on walls, objects breaking, windows slamming, etc. I have called police on multiple occasions for this as well and complained to the office. on one October 31st, the neighbor even left me a letter, apologizing for the noise and left a bag of candy along with the note ( note attached ). I called the police a few nights later due to the noise late night on a weekday, and the next morning he left a another note on my doorstep ( video of him leaving the note is attached).  unfortunately, he came back to retrieve the note so I was never to able to reach what he wrote. The noise upstairs is out of control and I am absolutely miserable. I wake up at 4:00 AM for work and I'm usually extremely tired from fighting the noise throughout the night. i have spoken to surrounding neighbors and I know that I am not the only one complaining.  Is this issue being addressed? I have videos of the noise, but they are too long to attach to this email. A few months ago, I was leaving my apartment with my dog, but had to take my dog to the restroom before getting into my vehicle. I heard a male voice yelling from the window in an upper unit across from the pool ( not in my building ), yelling things like " f*ck you and your dog" and  "f*ck you bitch." The male then came down the stairs and rushed towards me quickly, called me a black b*tch, told me to find another d*ck to suck, and continued to make racial comments about my ancestors. He walked past my unit where I was able to get a picture/video of him ( video and pictures of the mal attached ). last but not least, I've had multiple vandalisms occur with my car. on 10/20/22 my rear windshield was shattered while parked in my parking space, which cost me $300.00 to fix. I also reported this to the office and sent the picture to Jeremy ( pictures of my window and the text to Jeremy are attached ). Today, 2/19/2023, my front windshield was broken and my driver side window was completely shattered as well while parked in my parking space. The rock that was used to shatter my window was inside of my car on the front driver's seat and there was a rock in front of my car which I believed was used to create the damage to the front windshield ( pictures attached ). The best quote I have gotten so far to fix both windows is $950.00. is there surveillance in the complex to help the police find out who is vandalizing my car? I pay $1,900.00 to live here and an extra $40.00 in pet rent. I pay way too much money to live here for the experience that I have been having. I do not feel safe here, I am not comfortable here, and I do not feel secure in this apartment complex. I have spent nearly $1,300 on fixing my car and self-caring for the roach problem and I am looking to be compensated through damages or by having my rent lowered to fit the living conditions. The amount of issues and the types of encounters that I have experienced here are unacceptable and I have not seen any action from the apartments complex. I have been extremely patient and I am hoping for a resolution here. I look forward to hearing back from you. read more

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Rented a studio from here and got the landlord special. To pay $1,600 a month with no utilities included was crazy. Everything in the kitchen was badly Mickey moused. The bathroom would get black mold so easily if you didn't keep the door open right away. You could hear everything from inside out the studio. There's more to this, but if you're someone looking to rent I would not recommend this place. read more

North Upland Terrace Apartments - Kitchen from outside - Apartments Near Me - Upland, California

George and Ashley are amazing! Great customer service and the care. Always respond to calls and does follow ups. read more

Management in leasing office don't get it together and is never available to take a call.. they always have homeless digging through the trash bins making an unsafe place for our children you have teenagers jumping into the property from the park next door the maintenance guy acting like school police.. be advised the kids from the park jump over the tenants balconies to collect their soccer balls instead of knocking at your door that is not safe! Again leasing office won't do anything just say they're working on it. They also have roaches & mice and when you bring it up to management they say they're taking care of it but don't. Good luck if you apply to move in. read more

I made an appointment to speak with the leasing office and tour the property even though we wouldn't be able to tour an apartment due to full capacity. No one was answering the phone,I was wondering how to get through the gate, and when I finally got inside and got to the leasing office they were closed. The appointment was at 1pm and I even got there 15 minutes early, but the sign said office closed today at 1pm. I never even got a call back to reschedule or apologize for making the drive from Oceanside to just never have anyone show up. read more

North Upland Terrace Apartments - Apartments Near Me - Upland, California

It has been exactly one year when I moved in to these apartments. The reason why I chose North Upland Terrace is their location, how clean it was and I got a good rate on a single apartment. I wish there was more guest parking. Friendly staff, it was a painless procedure to get in. The very first person I was greeted by was the maintenance manager Andy. Andy was very friendly, knowledgeable, and most importantly, HELPFUL with me moving in. Andy has honestly helped me with any issues I've had in this apartment. Andy is very quick to fix and handle any maintenance problems I've had in the past year.. Thanks Andy! read more

Ashly was so responsive and helpful in the move-in process! My mom and I knew right away that this was the apartment we wanted and the property and staff have yet to disappoint. Excited to start living here! read more

Steven is Awesome!! Always helpful and on time!! Goes above and beyond! Great team as well with Janeen she's always attentive and responsive whenever I need help, Thanks Guys!! read more

Sorry to give 3star but nowadays in North Upland Terrace everything is changed specially low life people are staying here they just park wherever they want they don't just care at all..different cars are coming ..no designated parking that they are parking in someone's space...homeless people are coming inside all the time no security at all digging trash...the property was really clean before..laundry room is horrible..everywhere is dog poop..they don't just care to throw the poop...please it's a humble request to management that please improve or solve the property problem. read more

I've been living here at N Upland Terrace going on 3 years. There's a lot of good things about living here but the best thing I can say about living here is how clean it's kept and maintained daily. This place is always in tip-top shape and that's cuz we have awesome maintenance. Andy Romero is the guy that takes great care of this property and promptly responds to any tenant-maintenance issues. read more

I have been living here for almost 3 years and it has been great. We have gone through a couple of maintenance personnel, right now, Jay is great. He fixed our non-emergency service request in a timely manner. He is very professional and friendly. Since hes been working here, the apartment complex has been cleaner than it has been in a long time. read more

Amazing apartments! The staff cares about the tenants here. They also do give aways and had a taco truck here with free food! I love it here so far it's safe and clean. read more

I lived here for 3 years and Chantal was an excellent manager. This is very nice, clean and safe area. I really enjoyed living here and would highly recommend it. I also wanted to mention that maintenance was excellent as well. They were always there immediately read more

I love living here! I been here 2 years and I have nothing but good things to say about this place! Especially the maintenance guy Steven! He is so nice and gets any issues done so quickly. read more

I stayed here for a short time while making some career changes. The premises are clean and pretty quiet. The pool is nice. The people in the community were courteous and mostly families and working people. I didn't have any trouble or anything like that. The location is good; being next to walmart didn't bother me and was convenient. The parking situation isn't very good, and parking outside the gate got my car vandalized a couple times. The only problem was Rachael, the manager. She was pretty unfair in the way she handled a few things and did not follow through on promises to repair damage caused by workers at the complex. Some workers caused about $2000 of damage to my car right in front of my wife and then they emailed back and fourth with us about it claiming to talk to their insurance. To make a very long story short, they accepted fault but Rachael would not follow through to get our car repaired. I was disappointed and I tried to contact corporate but they were not willing to help, telling me that Rachael had the discretion. She asked for pictures and documentation all of which I provided in a timely manner and she repeatedly would not return emails, and then accused me of falsifying the event right in the face of pictures, dates, and times showing exactly what happened. I did like being next to the soccer field, that was fun! All in all, the place is a nice place to live and with a change of management I would have nothing to worry about. read more

Our maintenance Tech, Jay installed our fan in less than 20 minutes. He was courteous and professional. So Lewis give him a raise.

I love living here! It is very quiet, nice and clean, gated, the maintenance staff is extremely friendly and very efficient fixing every one of your needs. I would recommend this place to anybody! read more

North Upland Terrace Apartments - Apartments Near Me - Upland, California

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It's a quiet community with generally quiet neighbors (from what I've experienced in my building). The staff are attentive, respectful, and amiable. Unfortunately, I haven't had a chance to use the pool yet, but I'm definitely a fan of it being kept at 80 degrees (I'm kind of a wimp when it comes to super cold water). (^_^) I'm also a huge fan of being able to pay my rent/utilities online. The property/units are a little dated, but the management seems to keep fairly on top of preventing issues before they can happen. read more

I moved to North Upland Terrace Apartments about 3 months ago. The community is well-kept. Both the manager/community director and the maintenance person are very professional, friendly and helpful. Non-emergency maintenance requests are responded to within 24-48 hrs. The one bedroom has a great deal of closet and cabinet space! The patio space is private and of ample size. My apartment came with a refrigerator and a brand new built-in microwave. After researching many communities I can say that moving to North Upland Terrace was a good decision. read more

The community is small, quite and very well kept. Any call for maintenance is answered quickly and always well done. Hector in the office is always helpful as well. read more

Poor insulation means my apartment gets to 76 inside even when it's only 70 thanks to the sun penetrating through my massive back screen door even with blinds closed. Which means almost 90 degrees inside during Now for the pros: It's a quiet community minus the soccer field. The patios are a nice addition that give outdoor space that can be individualized easily Water pressure is fantastic and so is the temperature of the water. The pool is really nice. It has trees and bushes surrounding the gates which makes it feel private and cozy. Plus there is an excellent little spot with padded chairs and couches. The walkways are lighted nicely at night without being too glaring. Management obviously cares about the quality of life here. They spend time speaking with residents in an effort to improve all aspects of living. The laundry room has great washing machines and dryers. There are also a fair amount of community events every month that are a great addition to apartment living. For the price, in California, it works. You aren't going to get something this nice at this price many other places around here. read more

Nice and quiet place to stay. It's a small quaint complex so everyone knows everyone. We lived here for almost 3 years and it was a great place to stay. Because it's so small maintenance can quickly fix things in your apartment. Management was really great in working with us as we went into escrow with our house. Overall, this place is like a little hidden gem and we were happy stay here! read more

I love living in North Upland Terrace. It is a quiet community. Always clean and the residents are well taken cared of. Thanks to Rachel Ochoa and Steve Mormile. read more

Great place to live! Property stays clean and very nice people!!! Great area to live very nice neighborhood. I would recommend this place for anyone to live. I have had no problems at all since living there. If you have any maintenance problems they are quickly handled. read more

I moved here a couple of months ago and I can honestly say I am absolutely pleased with everything about this place......1. Super easy and stress free move in. 2. Very peaceful and friendly, I've had people come up and introduce themselves to me which I thought was kinda nice people don't usually do that nowadays. 3. Laundry room has lots of washer and dryers and folding space if you like to fold clothes right out of the dryer like me lol. And the price is great for such a well kept little community, I definitely found my place I like to call home for years to come!!!!!!!!! read more