Did the deep clean service and was not disappointed. Very responsive and flexible scheduling. Cleaning was thorough and as extensive as advertised. read more

Recently used the services of Passeto Cleaning Services. This is a first rate company. Communications before and after service were excellent. The staff worked efficiently and paid attention to the details. They did an excellent job handling the areas requested. Follow up and payment were seamless. I highly recommend Passeto Cleaning Services. read more

I have never hired a cleaning service but after reading reviews and getting quotes I decided to go with Passeto for their great reviews and fair pricing. Lucia was a pleasure to speak with via text and was very efficient in letting me know that the cleaners were running a bit late. She was very helpful when I said I would need to leave at a certain time. Also, I sent her pictures of an area that had delicate items and she assured me that she would tell the cleaners. When the cleaners arrived, they were extremely friendly and professional. They worked quickly and efficiently. I couldn't believe how they were able to clean areas that I had never been able to get clean for years! They were also very attentive when I asked that a certain area not be cleaned. I was also so happy that they were excited to see my cat :) I am still in awe of how clean my apartment is and it seems that the products used are high quality and have a lasting effect, as I had the service several days ago and the areas in the kitchen and bathroom are still spotless. Also, the cleaning products left my apartment smelling divine and the small touches, such as folding the paper towel roll and toilet paper end were very classy. I really can't recommend this business enough! Chaiane and Simone were fabulous and I will definitely be using this service again! read more

Great experience working with Passeto - Reasonably priced, easy communication and thorough cleaning! The crew did get to me rather late because of DC street parking, so just something to keep in mind when you schedule if parking is tough where you live. read more

Great communication and customer service. Ladies were punctual and left the house spotless.

Lucia declined to clean our home because she said her staff would not wear a filtered mask (hospital mask, KN95, etc.), which we offered to provide to them for free to use and keep. Very unfortunate that they cannot provide cleaning services to individuals at high risk of COVID-19 and just want to stay safe in this COVID-19 environment while they are in our home. Her entire response to my request: "We don't use masks with filters. Unfortunately I can't help you. Thanks." Under her business page on Yelp, it also says "staff wears masks," which is clearly inaccurate and false advertising. I would give them ZERO stars, if I could, for being so inconsiderate. Update: I hope Lucia's rude reply to me below -- "it's not enough for you" and then simultaneously saying "we are always striving to be the best we can be for our customers" -- demonstrates how terrible her customer service is. You are not striving to do the best for your customers by treating them like this. STAY FAR AWAY. read more

We booked Passeto Cleaning Service for our home. We usually get a cleaning service annually for spring cleaning. After switching 2 different cleaning services from the past years, Passeto delivers! Lucia was so tentative and the price was really good! We were so satisfied with the cleaning services that I have to leave a good review for them. It is the detail that makes them above and beyond. First off, they cleaned the side of the wall which had embellishments. That is something I even miss most of the time. They even cleaned AND organized my fridge, wow! Last but not least, they even cleaned my hairbrush! I know that sounds gross but they are really doing amazing work. Ever since covid everyone has been training at home for cooking skills. Our stove is dirty beyond imagination is an understatement. Marina's team made my stove spotless! Overall I am very satisfied with the service. A total recommend for anyone who wants a cleaning service in the area! read more

From the beginning, my experience with Passeto Cleaning Services has been a positive one. They were one of the first to respond to my inquiry for cleaning service, and the pricing is reasonable. The owner was responsive to my questions and communications with her, as well as very accommodating. The crew arrived approximately 30 mins. early and wasted no time getting to work, surpassing all of my expectations. The entire process was easy and without complication. I was extremely happy with the job they did and would recommend Passeto to anyone for thorough and professionally done cleaning service. read more

Great communication, great cleaning, hard working, cleaned everything as outlined -- I'm very satisfied.

Excellent work on Deep Cleaning services! Very professional organization, timely response and timely arrival for services. Services provided without any issues. Would highly recommend this organization. read more

My regular cleaning lady recently went on maternity leave and myself being pregnant, I was getting desperate for a little help with my house. I reached out to several cleaning companies on Yelp and Lucia was very prompt with her quote and friendly customer service. The price she offered was very reasonable and close to what my cleaning lady charges, I decided to take her offer. She came to my house on time and was communicating with me on her ETA which I found very helpful to coordinate with my schedule. Once she arrived, she was following all COVID-19 Safe guidelines with face mask, booties and keeping distance while the service was being completed. Her and her assistant did a wonderful job cleaning the house, and were very accommodating considering I had my toddler running around, I was a little embarrassed he would not leave them alone but she was super friendly to him! Overall, I would recommend her to other people. I have even recommended her to my friend that uses the same cleaning lady I do since we're both in limbo for cleaning crew at the moment. In the meantime, I will remain using my regular cleaning crew only because I was hoping the continuous monthly service price would be matched to my current cleaning lady and unfortunately, her price is a little more expensive than I anticipated for the monthly cleaning service! read more

We have used Passeto about 3 or 4 times now...having them over about once a month when we can no longer stand the condition of our house. We have about 50% of the house cleaned as we have a big house and don't use certain parts of it all that much. Lucia and her team do an excellent job, leaving it sparkling and smelling great. I am particularly pleased with the vacuuming of dog hair as we have a hairy guy who leaves a trail of fluff wherever he goes, but they do much more than that and everything gets cleaned thoroughly. I am always happy when I pay someone to do something and they do a great job, but there's nothing like having people to your house who spend a couple hours there and leave it looking new. We'll keep calling Passeto once a month to keep this place looking pretty. read more

Scheduled quickly and reasonably priced. Lucia did not speak English well but she used translator on her cell phone so at least that was helpful. read more

I used Passeto for a move out cleaning on my old home. Lucia is very prompt in responding to my texts, and her crew arrived in a timely manner. They did a great job and I was satisfied enough to try them out for my new home as well. They did not disappoint, and I will be using them for regular cleanings from now on. read more

We had a great experience with Passeto Cleaning Services. I requested a quote and had a response within a few minutes. They did an amazing job. Our house looks better than it ever has and I'm still finding nice little touches all over. They were very pet-friendly too. Our micro-zoo has everything from overly-friendly dogs to giant snakes and they were no problem for Lucia and her helper. Highly recommended! read more

We have used Passetto Cleaning several times over the last six months and their work has been pretty stellar. We have a busy life with two young kinds and dual careers. We try to keep up with cleaning but the mess creeps up on us. Having Passetto Cleaning is like hitting a reset button to a wonderful, clean and tidy home. read more

Amazing company. Super responsive, arrived on time. Quoted in advance so you know what to expect. Professional cleaners who know what they are doing. read more

I reached out to Passeto Cleaning Services on Yelp and received a fast reply from Lucia with a cost estimate. I followed up and was able to have my first cleaning the following week. The cleaning was completed by two women who did a marvelous job. They arrived on time, actually early since they were ahead of schedule (texted to confirm it was okay). We have two dogs so while we keep our house pretty clean, a deeper cleaning is always a treat. The cleaning took around two hours and couldn't be happier with the results. We will definitely be booking again in the future :) read more

Insisted in the Yelp app that we only communicate using text going forward. Continued to post the cell phone number asking to text her and refused to answer questions through the website. Very off-putting and unprofessional way to communicate to potential clients! I can't review the cleaning (I'm sure it's great) but potential clients should be aware of how they try to pressure people to communicate giving your personal cell before you've even booked. read more

New customer and I'm satisfied! Lucia and her team were so nice and accommodating. They were running a little late the day of my appointment because of traffic, but she alerted me way in advance which was very professional. She also continued to update me on their status as time progressed. Upon arrival they began working without delay and were done within an hour. Lucia had me inspect everything before they left which I appreciated. I loved the level of effort they put into their work, by doing things like folding my toilet paper, removing and washing a cup that was in my bedroom, and vacuuming my sofa and chair. I plan to book with her again in the next few weeks. Extremely happy! Check out my pictures! read more

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Great cleaning service! I solicited a quote through Yelp, and they got back to me quickly to help me understand the difference between the types of cleaning they offer, and helped me pick the best option for my space. They were able to book me that same week, which was fantastic! A crew of two great cleaners showed up and completely transformed our house over a few hours. I have felt so much happier and relaxed with what an amazing job they did with just a standard home cleaning. They were respectful of the areas I asked them not to bother, and everything else was sparkling. Highly recommend! read more

We scheduled an appointment for 1:30pm. They showed up at 12:30pm. A whole hour early and just stood in my entry way and didn't know what to do. My husband and I were working so we sent them back and asked them to come back in an hour. They came back at 1:50pm and spent an hour cleaning. We have never had anyone who came and cleaned the whole house in an hour (we have two bedrooms and a den and two bathrooms). Here is what they didn't clean: sideboard, any of the windows/windowsills, backsplash in the kitchen, microwave, oven door, stovetop, AC air intake vent (it's on the lower part of the wall in the hallway), coffee tables, baseboard, shower door, bathroom floor etc. Frankly everything they did clean was only dusted. So whatever didn't come off during the dusting process got left behind. When we texted the owner, she said we could have told them to clean everything while they were still here (I had no idea we were supposed to micromanage the whole process). She then suggested to send the same people back to our house to redo it. We refused. Then she offered to send a different crew next day, we refused also. We were leaving town and didn't have time for it. We ended up paying half of the estimate (which is still too much). We understand running a small business is difficult, but you need to hold your employees to the same standards. Yes offering to come back and redo everything was a nice gesture, but not everyone has the time, and not to mention we are in the middle of a pandemic. We are not giving an one star review is because the owner seemed sincerely apologetic, and we are not out to destroy local businesses. read more

I used Passeto cleaning for a one-time deep clean. The owner was very responsive to my questions and the cost quote was in the mid range of others I received. The team arrived right on time & and was respectful of social distancing, mask, etc. they brought all their own equipment & got to work right away. I don't have a large home (3 bed, 2 bath), and the two cleaners spent about three hours working top to bottom. The whole house shines. They made up the beds, the shower doors sparkle & the inside of the refrigerator looks like we. I will definitely look to use them again before Holidays or a special event. read more

A+++++! Lucia and her team are the best. Super responsive, quick and thorough. So happy we found Passeto! Yea

Lucia and her staff are incredibly thorough, responsive, communicative, dependable, and remarkably kind. My home is always spotless after a cleaning, which is easy to book because Lucia can accommodate a varying schedule. I know my home (and cat!) are in good hands, and cannot recommend Passeto Cleaning Services highly enough. Have been a client for over two years, and have never returned home to anything but a sparkling clean apartment. Do yourself a favor and book with Passeto Cleaning Services. read more

I submitted a Yelp request for Deep Cleaning of my home. I received a few quotes, spoke with owners and decided to use Passeto Cleaning. Estimate was comparable to others, plus she provided a discount - my husband is a Veteran. We really appreciated the discount. I was really looking forward to having our home cleaned in preparation of the Holidays. The Team (2 women) showed up a bit after the scheduled time - no problem though. I walked them through the house and pointed to areas that really needed attention. They started at the top of my home and then moved to the main level. Since I was working from home, I checked the areas they cleaned and was disappointed. The baseboards were not clean and the shower head, fixtures and tile in the Owner's suite didn't look like it had been touched at all. I called the owner and she said she would speak with them and for me to point out the areas that needed to go back and redo. They came back upstairs and said they cleaned the areas pointed out to them, but I was still not satisfied. Remember I asked for Deep Cleaning. Once they moved to the basement, I inspected the main floor. I was very disappointed as it appeared that they didn't touch the top or inside of the stove, or even wipe down the outside of the refrigerator. I immediately texted the owner and she said the Team told her that my oven is blue and they can't clean as it might stain from the cleaning products used. I responded that my oven is not blue. Also, they didn't even touch the underside of the microwave. Remember I asked for Deep Cleaning. The Team came back upstairs and proceeded to clean the areas that I once again had to show them. After they were done, I still was highly upset as their effort was not to my satisfaction since I requested Deep Cleaning. I immediately called the owner and she apologized. She also gave me a significant discount, which I appreciated. With the discount, I got what I paid for - a one time basic home cleaning. I was so hoping that this service would be to my satisfaction, but it wasn't. I'm giving this service two stars as the Team was pleasant and the owner was responsive. read more

Victoria and Aline were very thorough and went the extra mile. They did a great job and I look forward to using Passeto Cleaning again!

Lucia has a wonderful team and do a beautiful job! I've been using this reliable company for over a year. Once a month they come and make my home and my peace of mind rejuvenated! read more

Great company. Very responsive, always on-time, and always does such a great job. It is so wonderful after they have come. Lucia is amazing and so is her team. Lucia is very responsive and always checks to make sure we are happy - which we always are. I highly recommend Lucia and her team! read more

Passeto did a wonderful job cleaning our home before an event. The price was reasonable and they were thorough and efficient. I plan to hire them again in the future. read more

We have been customers of Passeto Cleaning service for years! They are always very responsive and flexible with our busy schedule. Their service is top notch and their pricing is very competitive. They are very thorough in their work and do it quickly. With a house of 6 kids and a dog we need a complete cleaning and we receive it every time. We won't use any other service! read more

I have used this cleaning service three times and have been pleased each time. Each time they have been punctual and efficient. They do such a complete cleaning job and leave the house spotless. I had them clean the oven on their last visit and couldn't believe how amazing it looked. I will always use this cleaning service in the future and highly recommend them. read more

Showed up on time, very nice women, worked hard, results were great. Immediately, and without hassle, scheduled another for one month from now. I looked around and their prices are mid-range. I went with my gut. read more

These girls are AMAZING! We don't typically use cleaning companies but we used them once before when we were moving out of a rental and they left it better than what we had gotten it! Then a relative moved in and wanted to pay for cleaning services with another company that they had used previously. They were okay but we had to get Passeto back. The difference was SO noticeable. They just really do a great job and every corner and crack is spotless. With the other company we had 4 girls come to clean and with Passeto we get two, but these two can take on anyone! They're that good! I'll never use anyone else! Oh and they have better prices than the other crew. Unbelievable! read more

Lucia and her crew are amazing! We have been with them for a monthly cleaning for over a year. The crew is always respectful and on time. They thoroughly clean and dust everything and even make sure to arrange back aesthetically. I would recommend Passeto to anyone looking for a cleaning service. The staff wears masks, shoe covers and gloves. read more

Found them on yelp and noticed that they got a good rating/reviews so I decided to reach out. I'm not sure if there was a miscommunication or something but the lady who I talked to was very rude, definitely gave me a negative vibe to do a business with her. She also quoted me $280, just to clean (3.5) bathrooms and kitchen, which I thought it was super expensive compared to other cleaning services. read more

I scheduled my son's move-in cleaning with Lucia, all done remotely from my home in TX. I had no direct information to go on, just positive Yelp reviews. Lucia was responsive and easy to work with, and we scheduled the deep cleaning. Her two young women employees arrived exactly on time, and did a beautiful, thorough job cleaning what was a very neglected and dirty home. Afterwards, Lucia texted me multiple photos of everything from the inside of the fridge and oven, to the counters and carpeting. I appreciated this little touch, as I couldn't be there in person with my son to see the results. I am happy knowing that my son now has a reliable, reputable go-to cleaning service he can depend on. I recommend Lucia and Passeto Cleaning 100%! read more

They showed up 15 min early, and worked like fiends. Did a super job! The house was super clean and sparkled. It was really helpful especially since I had a house guest coming. read more

They are terrific! Used them 3 times, they have always delivered above and beyond. We have 2 cats, and they are very considerate of that. Place always looks immaculate read more

Be aware crew takes pictures and make videos without owners consent or owners being present at the time!!! Be aware crew still expected to be paid after quitting & walking out of an unfinished job! Everyone knows you need to ask permission to film a home or people unknown to you inside it. Period. So I just read her response under my first review. I'm happy to share the facts:) lets clear some Lies: She has never seem my house. she claims my house has 7 bedrooms & 9 bath. LOL. Sure. Let's make it 15 bedrooms and 13 baths. Why not! Fact: her source, Her crew. Two brasilian girls who illegally made a video of our home? without our consent? When I was away buying more Bona for our floors that were finished about 1 wk before- Fact: these two girls waited for me to leave to call her complain, make a video of our home, our house, our things? There were few things but still. thank God my kids were at school. It is not right to film your clients home without asking for the owners permission. It's a non, no. They also made a video of the crew that was doing a light retouch of the railings. The painters asked many times to stop filming them. Why? Apparently they claimed it our house was a construction site. LOL. This is a 4 years old house. We only had it paint inside and Re-stained the water based hard wood in 2 floors and the attic. More lies: most people know that stairs needs to be retouch at the end of staining hardwood floors. And that this wonderful White paint dries in seconds! Hardly a construction site. LOL, I love how she thinks we will compromise newly painting walls by asking them to clean them?anyhow. ALL this drama could have been avoided with a simple honest sorry but we cannot clean your house-upon arrival. I have not problem with that. Your crew had the absolute right to refuse services. Sounds very simple. right? You said we lied to you. Get up, drive where your crew is and be professional about all This. Don ask them to make videos of homes without peoples' consent. What an unethical way to run a business. Next time showed up and do a quote. Or even better asked the OWNER of the house to face time or make a short video. But no, too much work right? One can only wonder what pictures or videos you have taken from previous clients? I feel for them. One positive thing we asked the security company to come earlier and activate the security system in & out. We have learned a lesson. Oh well. I know you will answer to this too but I'm done with this. if it makes you happy in your next answer feel free to say that we told you we lived in a 3 bed/2bath place. Then your crew found out the house has 15 bedrooms and 13 baths, 5 half baths, 2 kitchens, 5 offices, you choose your lies. I will not response anymore but I do ask a favor since we have crossed paths do the right thing next time and please respect your clients' privacy!! 1 week update: After this fiasco, we asked for verbal referrals. We hired a company with a very professional manager. She showed up to walk through the house and gave us an estimate on the spot. Then 3 very professional ladies did the job in no time! They cleaned inside windows, fans, filters, floors and they even organized some things! Even better, They did not make any videos of my house!! I hired them to clean weekly job on the two main floors and biweekly for the whole house. And Yes, I told them about Passeto cleaning Services showing up, claiming they cleaned 5 bedrooms & bathrooms, claiming they ran out of time & could not clean this house giant house with unlimited bedrooms. they did have plenty time to complain & walk around my house, filmed videos of my home and people in it without our consent. And they expected payment for walking out of unfinished job. We all had a great laugh about that :) If you still have doubts about hiring passeto cleaning please take a look at my original post :) I did not mention the filming part because my goal was to tell my truth of what happened in terms of cleaning services. She decided to tell lies and call us liars. read more