A great experience! They were very welcoming, professional, and kind. The salon was beautiful and…read moreI am very happy with my pedicure! It was great that I could schedule online, too.

My first time receiving a pedicure. What a fantastic experience. I sat in the massage chair, my…read morefeet were soaking, and was giving a bottle of water. The music was relaxing. The nail technician was gentle with cutting my toenails. While speaking with the owner she said, the one year anniversary of the shop is September 17th. I will be back for a manicure.

Icon Nail Spa is located in the Harris Teeter shopping center off Kempsville Rd. I walked in on a…read moreWednesday and was immediately greeted and serviced. The gentleman that did my nails was hospitable and kind. He did a good job on my nails.

Designs are always on point. Great vibe and services are always friendly. Suggest making an…read moreappointment.

This nail salon is very clean, neat, and aesthetically pleasing. I'm glad to have found this place…read moreand will definitely be coming back!

I've been coming here regularly for well over a year, almost two years, and until recently I've…read morealways been happy with my experience. Unfortunately, they seem to have implemented a new pricing system, and my most recent visit left me very frustrated. I asked for the exact same nail design I had the week before, and have gotten several times in the past with the same nail tech, and my nails were actually shorter than they were during my previous visit. Despite that, I was told my total would be $15 more than what I paid the week before. The only difference I noticed was that a manager (a young man with long hair) appeared to be instructing my nail tech to charge more based on length, even though my nails were shorter. The sudden price increase didn't make sense to me, and I felt like I was being overcharged. Because of that, I ended up changing my service and only getting nail art on two fingers instead of all ten. I understand that businesses sometimes need to adjust pricing, but consistency and transparency matter. Charging significantly more for the same service from one week to the next, without a clear explanation, left me feeling disappointed and taken advantage of. **update As I mentioned in my original review, I've been a regular customer here for well over a year--closer to two years. Because my nails were in rough shape after spending time focused on my mom following her stroke, I decided to come back and give them another chance. Unfortunately, this visit left me even more disappointed than the last. Service:Almost as soon as I walked in, the manager approached me about my review. Instead of simply welcoming me, he questioned it and repeatedly argued that their pricing had not changed. I explained that I had been getting cat-eye nails regularly for at least six months and had never been quoted the higher price I was charged for the same design previously. I told him it was okay if he'd rather I go somewhere else, but he continued debating the issue until my nail technician was finally ready for me. Communication:The atmosphere throughout the appointment felt noticeably uncomfortable. When my technician shaped my nails, I asked politely if she could make them sharper because I prefer stiletto nails. Instead, they remained fairly rounded. After I asked again, she appeared frustrated, walked away, and the manager came over and reshaped them before she returned to finish the service. What disappointed me most was that I felt like my honest review changed the way I was treated. My usual technician, Davina, didn't even acknowledge me, and the entire experience felt tense from beginning to end. Before everything escalated, I also brought up concerns to the manager about previous appointments, but he just kind of shook his head like he was paying attention and brushed me off. Nail Quality:Since my last appointment, I had lost five nails, and it was very obvious that each time my nails had been shaped previously, Davina had filed into my nail bed--sometimes deeply--leaving lines of deep grooves in my nails. Every time she did that filing, I would get nervous because it hurt, and she would tell me to "relax" even though it was painful. I understand that businesses won't always agree with customer feedback, but customers should be able to leave an honest review about their experience without feeling uncomfortable when they return. After being a loyal customer for nearly two years, it's disappointing that this is how things ended. I'll be looking for a new nail salon.

Nemo did an awesome job on my nails. So glad I stumbled on this salon. I will be back!read more

The best employees! They really care about you and making sure you like the nails you get. Fast and…read moreefficient! Nemo did a wonderful job on mine!

I've only visited this salon for about four years now after using the services of several other…read moresalons and finding the first visit usually okey but not so good after that. Whether I walking or schedule an appointment, I am always greeted warmly and service impeccable. Kim is my go-to person and I highly recommend this salon for all services they offer.

This place is nice inside, the staff is friendly and they always take you without an…read moreappointment...never any wait. The price is cheap too...$35 for a dip. But it's true - you get what you pay for...I've been here three times and quality is terrible. They also have you stick your hands into a communal gel/acrylic removal containers, which is unsanitary and gross.

I went on a Monday because my usual place was closed and needed a quick pedicure. I did not have to…read morewait at all and was taken right in. The staff is very friendly and did a great job on my toes. They also have lots of colors to chose from and prices are very reasonable.

Amazing from the walk in to the hug at the end.....you need to check out this salon!!! We made an…read moreappointment and walked in they took us right away, I changed my mind and did a pedicure along with my manicure so glad I did, Linda took care of me, set me up with a glass of wine and great conversation . She then shaped, dipped, and gave me the royal treatment! I booked with her for two weeks before leaving. You will not be disappointed in this salon, finally a tech who listens to my concerns and did what I asked for the first time. This will be my new salon from now on!! Can't wait to try the volcano pedicure

I've been going to Nails by Jackie for quite a while now, and it's always a great experience. The…read morestaff remembers me and always asks about my family, which gives the place a very welcoming and personal feel. At this point, I think I've tried just about every pedicure package they offer, and I've never been disappointed. The atmosphere is relaxing without feeling over-the-top or pretentious, making it easy to unwind and enjoy the service. The only thing to be aware of is that they haven't always accepted credit cards. They do have an ATM in the shop and also accept Venmo and Zelle, so it's never really been an issue. My wife mentioned that when she went in for Mother's Day, they had a card reader again, so that may no longer be a concern. Overall, great service, friendly people, and a place I keep coming back to. Highly recommended.

With my arthritis issues and getting older it is great to be able to come in and get my feet taken…read morecare of! Jackie is a warm and friendly person as is all of her staff. No other for me!

Everyone on staff here is very nice, a wonderful quality to have... my biggest gripe with this…read moresalon is the fact I asked for acrylics and said I wanted my nails a little longer and the tech kept pushing for me to do dip gel with my natural nails. The vibe was overall pretty nice though. Ultimately I am just not happy with my nails. Unfortunately I will not be back. Also its clear yall could have lengthened my nails, it seemed the tech just didnt want to do it.

Their hospitality and quality of their work is amazing! I have been going here for years! I love…read moreLan (owner) and Tina (should be the co-owner) Tina does my nails now because Lan used to do mine but I took a break for my real nails to breathe and she booked up too far in advance at the time I wanted to come back. You know how it is when you want to get your nails done.....it's a pop up thought and must be redeemed immediately They make you feel like your family and there is never a shortage of laughs. The place is very clean and does not have that overbearing nail smell. I highly recommend calling to make an appt. The good ones are always booked up!

Excellent customer service. Pleasant, peaceful atmosphere. The nail technician did a great job on…read moremy pedicure.

This isnt for the price or other nail techs, soley for the man (maybe owner?) who makes several…read moreinnapropriate comments as he is doing nails. Everytime my gf has left, when hes done the nails, she shares comments. The latest asking my gf if shes washing her lingerie today? Like what?! Worst case scenario this creep is wearing a bodycam or following clients home, best case scenario he is just sniffing the chair when they leave.

Nice and clean. Small. Young man was good with my pedi and okay with manicure. Will go back. Prices…read morereasonable.

I called at 11:00 am on a Sunday and was able to get 2 pedicures in by 1pm. Very minimal shop and…read moreI like that. There is no timer on the wall monitoring your service time. I always leave there with my feet and legs feeling tingley in a good way. This is now my go to shop.