I needed a Covid test for travel, and it had to be within a 5 day window from when I traveled, so…read morethe timing was pretty tight. They were able to get the family in for a rapid test and promised to report results in 48-72 hours, which fit the time line. It was perhaps a little expensive, but not out of line from what other places were charging for a rapid test for travel and it was more convenient that some other options. We came in, filled out some paperwork, and got the nasal swab. If I don't update this, it means all went well...

**Summary: I was charged $1013 for vaccines where the fair market rate is $336.78, leaving me to…read morepay over $676.22 out of pocket. This clinic severely overcharges for their vaccines.** I visited Passport Health for travel vaccines for Southeast Asia after confirming with my insurance (Anthem) that out-of-network vaccines were 100% covered, provided the clinic didn't balance bill or inflate costs. I even called Passport Health before my appointment to ask about their pricing practices and was assured everything was standard. At my appointment, I was charged $1013 for an office visit, Typhoid, Polio, and two doses of Hepatitis A. Anthem only reimbursed $336.78, stating that was the fair market rate for these vaccines and that Passport Health severely overcharged. I called Anthem and they said that $336.78 is the "reasonable expected cost" of the vaccines that I received and that the clinic was severely overcharging for those vaccines. When I called Passport Health to address the $600+ discrepancy, they refused to explain the markup and offered no guarantee of a resolution for my refund request. Patients trust medical providers to operate with transparency, but instead, I was left $676.22 out of pocket for routine vaccines. Overall, I feel a little taken advantage of financially. I feel this is important to communicate to anyone considering using Passport Health.

Amazing team! The TripMatters advisors are knowledgeable, experienced, and incredibly professional…read more Every interaction has been a joy, they truly care about getting it right for their clients.

Ileana, at Trip Matters did a great job helping with an MSC cruise out of Galveston, TX, for a 7…read moreday western Caribbean cruise. The ship was the Seascape, built in 2022. It was a beautiful vessel. It was the cleanest ship we have been on. The staff was so friendly and helpful. The specialty dining experience was fantastic. Each restaurant featured a different gourmet theme and that helped with the variety in dining. We would highly recommend Trip Matters to handle your travel needs. We have worked with them for years and anyone who asks us about them we send them to Ileanna. Thanks Trip Matters. Bob and Dodie

Better bargain found and book a cabin for us and three other families at Big Bear, they were very…read morefriendly and flexible. They worked with our budget and found us a beautiful cabin at the lake for a reasonable price. Everything went smoothly. This is the second year we use their service and would definitely use them again! Highly recommend them! Thank you for always making out vacations memorable! They also booked a hotel room for us in SD, we got a really good deal ( amazing view , VIP lounge access with no extra charge) we were right over seaport village. Everything went so smooth! And we are very happy to work with Better Bargain once again!!!

This is the best travel agency I have ever booked a trip through! The people that work in the…read moreoffice are amazing and so quick to help and get back to you if you need help with anything. They definitely strive to get you the best deals out there and ensure that you have a great time on any trio you book with them. I will come back to better bargains time and time again whenever I need to book a trip! Thank you Magdy and Minerva for making every trip amazingly memorable for us!

Highly recommend Worldair Travel Agency in Irvine! They provide professional and efficient services…read morefor Chinese passports, travel documents, Chinese visas, U.S. passports, and Hague Apostille. The staff is helpful, knowledgeable, and makes the whole process easy and stress-free.

I should give this place negative stars. My parents have been long time customers of this place…read morebecause of their language barrier and us unable to help out when we were younger. Due to the coronavirus outbreak, my parents had to cancel their flight because: 1) One of them is immuno-compromised from cancer treatment couple years ago AND both of them are over 65 years old, which is at high risk for getting infected on a 12 hour flight in a confined space. 2) They were going back for my wedding which I had to cancel because it was more than 200 people gathering - a policy recommended by CDC during coronavirus outbreak. 3) We even have asked for a doctor's note to help explain the situation. Not even expressing their understanding, they complained about how their business is hurting and that they have to charge my parents $80 for admin fee and $200 for airline change fee PER PERSON. No help whatsoever and did not take time to try to negotiate with the airline for exceptions (the $200). We even let them know we already called the airline and they said they are able to waive their change fee of $200 but need to hear from travel agency because we booked through the agency, but this company kept saying they don't believe it but they can try if we "insist". What a way to protect their customer of OVER TEN YEARS. I told them I have no choice but to file for travel cancellation protection from my credit card and then the original rep that was helping me, without telling me, just handed the phone to her boss, who continues to yell at me for saying they are unable to help with any charges and we have to cover all the costs. I even asked her if we can just push our dates back to end of the year when the outbreak is probably more stable and she did not even consider it. A selfish, for-profit only company that does not care for their customers. I DO NOT recommend. avoid at all costs and book directly with the carrier.

Stephanie works in Irvine office was very professional and patient, she explained to me in detail…read moreregarding my questions, I'm very appreciated of her help and I would like recommend her!

I have known Cynthia Chang for the past 15 years, this girl knows her stuff!! Cynthia has…read moreincredible memories of all my past travels, and my family's too. Especially during the pandemic, besides book my flight, she also helped me found the hotels I can stay for quarantine. And when the status of the flight not clear, I know I can just ask her and she'll find out all the information for me. And this is something airline can not do by booking online with the airline. Cynthia gives superior services and also thinks for you. She treats you like how you like to be treat. Love her

Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

Can't speak highly enough of JP and his team. I'm a chronic procrastinator and needed to get my…read morepassport within two weeks for my vacation, and they delivered. The process was straightforward and super quick, and the whole team was responsive even during off hours. If you're in need of a quick turnaround, look no further!

I have been using Escapes Unlimited for more than 10 years and…read morehave had excellent service, including changes during the trips and follow through. Great ladies!

On the recommendation of a friend who had 2 amazing trips organized by Escapes Unlimited, I…read morecontacted Escapes Unlimited for a week of solo travel to India. The trip was well organized and excellent. I had private guides and a driver. As a solo female traveler, I was never uncomfortable. I was toured through sites by professional history-trained guides with impeccable English. I saw and learned more than I could have imagined. Hotels, transportation and sites were all set for me so all I needed to do was enjoy my travels. All details were taken care of and there was a safety net to contact if any problems were to occur. My return flight time changed and the tour group switched my transfer to accommodate the change. I can not have organized the tour on my own. I feel so lucky to have experienced an amazing trip thanks to Escapes Unlimited. I highly recommend them and will use them again for my future travels. thank you!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Absolutely amazing to work with. It's so comforting to know that Diana is taking care of all my…read moretravel needs and I don't even have to think about it. She goes out of her way to make sure all of the little details are taken care of.

Fantastic to work with!! I called Diana out of the blue to see what she provided. I struck gold!!…read moreDiana really cares about me and my wife having a superb honeymoon trip in Amalfi Coast.... she took the time to make sure everything was on plan and the hotels and flights were A+ !! I couldn't have done this trip and great honeymoon without her. Very professional, has a load of expertise that she shares with you, and she is super organized - which we needed!! We will definitely use her services next trip!!