Purchased $400.00 Kate Spade glasses Oct 2024. Never a big fan of the glasses thought they would…read moregrow on me. Glasses became cloudy and could never keep them clean. Finally got around to going back with glasses simply asking they remove the anti glare and buff my lenses. Was told sorry been more than a year buy a new pair nothing we can do for you. Well these are glorified 400.00 reading glasses and the response in my opinion for a local eye doctor was pretty pathetic. I always try to shop local instead of big box but in this case big box out shined. Went to Americas Best. cleaned up Pickerington eyecare glasses for free. Still cloudy but buffed out the scuff for me. Will never use or refer to anyone ever again.

Completed my annual eye exam. Their staff is full of energy and smiles. It was a delightful…read moreexperience! Covid precautions: Face mask is required and they check temperatures during check-in. Waiting area: Clean. Organized. Cozy. Properly spaced for social distancing. Waited for about 3 minutes after check-in to be seen (mind you, I was also about 5 minutes late to my appointment - never underestimate Pickerington traffic!) Pre-exam imaging: normal exam (including the air in eye part). During this exam, I could overhear their team being extremely patient with a kiddo who was scared of the machines. I was impressed to hear the methods they used to calm the kiddo, build trust, and help the kiddos through their exam. I would say this place is kid friendly and they give lollipops post exam! With doctor: Dr. Pipo had a booming personality. He was energetic, kind, and really reviewed my case prior to examining me further. You know when docs ask "which is better? One or two?" And you can't tell the difference? He actually explained what the differences were while determining which corrections were needed for my eyes. Post exam: Laura (specialist) helped me with selecting my glasses. I told her the style I typically like and she brought ~10 pairs to try (which all met my preference along with a few fun frames). She helped me narrow the frames down and was extremely patient with me. 30-mins later, I picked the frames that we both agreed- totally matched me and my personality. After selecting the frames she helped me to assess the appropriate additions to make for my lenses and explain insurance coverage. Jessica (front desk) helped me with selecting the appropriate contacts covered by insurance. Overall- Fantastic staff. Fantastic facility. I look forward to meeting my new frames and going back again for my annual in 2022.

I had gone to them over a year ago, had a bad experience, and decided to put it behind me. Now,…read moreafter a year I find out what these morons actually did. On my first of three visits for one appointment I had the eye exam, picked out my glasses, and left thinking everything was good and I'd pick up my glasses in two weeks. I got the call, came to get them, put them on and immediately knew something was wrong. The left eye was blurry, and was clearly not correct. I told them this isn't right, and grudgingly they conceded and let me make another appointment to come back for another exam, free of charge. I came back after a week, did the exam, and the doctor admitted the prescription seemed off on the left eye. They sent off the glasses, and two weeks go by, I went back and pick them up. Same issue! The left eye is still all blurry. I start to get upset, but stayed calm enough to say this isn't right. They said, "If you come back for another visit then it'll be $75." I said that was fine but I wanted a different doctor this time. They agreed, and after a week I went back. When I showed up for the third appointment there were no other customers, just me. I had a business meeting that day but I thought I'll get to the eye doctor, early, check in, and be back home to get into Zoom in time. I sign in 15 minutes early, but I had to wait a few minutes, then one of the receptionists takes me back, gets my info and walks out. I look at my watch and say to myself, "Okay, my meeting is at noon, and it's 11:00 right now, so plenty of time." I live about 10 minutes from here, so I wait. And I wait. And I wait. I look down at my watch watching the minutes droll on and no eye doctor. After 27 minutes, 27 MINUTES, I finally say, "Screw this", get up and walk to the front where there are still no other patients. I say, "Give me my money back." Then the doctor comes out of his office and acts like he's going in to see me in the other room. He says, "Where are you going?" I say, "I'm leaving, you have the audacity to keep me waiting for 30 minutes. I have a meeting to go to." Then this turd says sheepishly, "I had a family emergency." Now break this down and think about it. He thinks he can just say, "family emergency" and that trumps everything. So IF it's a family emergency then why are you still here? IF it's an emergency then why didn't you get one of your receptionists to tell me I'd have to reschedule? IF it's an emergency why did you ask me where I was going? I said, "I'm done with you and this place, give me my money back." Keep in mind, the money issue is because I use my insurance and I can only go once a year. The receptionists tell me that I'll have to talk to the Office Manager. I end up talking to the Manager and she says, "Sorry, can't refund for services rendered." Okay... that's how life goes. I accept the fact that these morons exist, they have no idea what they're doing, but I'll just move on with my life and not deal with them. No point in letting them get the best of me beyond me knowing I'll never go back. THEN I FOUND OUT WHAT CAUSED THE WHOLE THING! Fast forward to today, I had to wait a year to go to the eye doctor since I had no insurance to use because of these Vision Asshats. I drive over 40 minutes to my old doctor. Take my frames from the previous year with me because I did like them and I figure I'll have to spend the money to get lenses anyway. The idea was I'd use my new insurance for the computer glasses I need, and use the frames from the previous year that caused me all the trouble, and use them for my long distance driving. After I get the exam they look at the old glasses. They say, "Yeah, these are way off in the left eye." I say, "Yeah, I thought so." So now I'm feeling good about myself that I'm not wrong, that there was an issue. So I pick out my new frames, order the old frames some new lenses for the purposes of seeing at distance and I'm about to leave. Then the lady helping with the glasses looks at me and says, "Do you want the blue block on these again?" I say, "Excuse me? You mean on the new frames, the one I ordered for when I'm on the computer?" She looks back at her hand to make sure she's holding the right ones and says, "No, the old ones. They have blue block on them." Then it hits me! I know what these geniuses at Vision Professionals did, they put in the right lens as far-sighted, and the left lens as computer distance! ARE YOU KIDDING ME? Who does that? Do they expect me to close one eye when driving, or when I'm on the computer?! If this was intentional then they're malicious pieces of crap, but if an accident then they're just incompetent. Go here at your risk people, you have been warned.

I agree with the other patients who said their prescriptions were way off. I mean, how hard is it…read moreto read the numbers off of an autorefractor? The optometrist did not impress me at all although the short young lady that did the testing was just as nice and friendly as you will ever find. Now I have to go somewhere else to get a proper prescription.

Dr. Hirt and his staff at the Pickerington office are the most pleasant and professional people…read moreI've met. From the moment I walked through the door till the time I left, it was a great visit. This was my first time going to this office and I'm so happy I chose them as my new eye Dr. I definitely recommend!!!

This office did an excellent job with COVID19 precautions. Dr Hirt did a thorough eye exam. He did…read morea great job of putting me at ease and informing me of the results of the various tests. The office staff were all very professional and pleasant. Highly recommend!

I am new to the area and needed a quick eye exam due to eye pain. I called into Hermann & Henry…read moreand they were able to see me within 24 hours. i was pleasantly surprised at how quickly they saw me. There is ample parking there, the check-in process was quick and efficient and the front desk team was very friendly. I had little to no wait to be seen. I was initially evaluated by a student who was thorough in her exam and questions. I was later seen by Dr. Morgan Marshall Murphy. Both of them were very professional and helpful as well as thoughtful in their questions and comments. I was prescribed medicine and sent home with detailed instructions. Overall the experience was a very good one. I will need my annual eye exam next year for contacts etc and i will return to Hermann & Henry.

Dr. Henry is a very caring individual. Really appreciate his approach to my eye wellness and…read moreconcerns I've had with my health. Very easy to talk to.

I have been coming to see him for years at the Millersport office. Love the staff and Dr. Dietz is…read moreso great. Very personable, friendly, and knowledgable. I have recommended to many friends.

From the owner: Looking for a high quality eye doctor for you or your family? Look no more…read more Regular vision and eye exams are needed to maintain healthy eyes; and our professional staff is experienced in all areas of vision care. The professionals at our practice provide each patient with quality vision solutions and friendly customer service. We offer products and services ranging from contact lenses and comprehensive eye exams to eyewear from today's fashionable designers. Call or visit us today to experience our excellent patient care!

Great hometown Eye doctors. Friendly, capable and well priced. Dr. Smallwood is excellent. The…read morestaff is helpful and will make sure you're satisfied.

The location is easy to get to and parking is decent in this downtown location. The staff is…read morefriendly upon entry and they have a wide range of frames to choose from. From brands like Lacoste, Champion, Nike, and Ray-Ban. I had an appointment at 3:30 and they got me in sooner which is ideal for a Friday. The building is clean and has a bathroom in case you really need to go! Outside is landscapes and the building has a new artwork on side! Check out the pic. Thanks for always providing great service and making things work :)

I decided to get a pair of glasses at their office; I was blown away as I had a great experience…read morewith Betsy helping me find the perfect frame! She made me feel like a VIP! The office was clean and COVID precautions were in place. I wasn't worried. I recently returned to pick up my new glasses and Kira was just as fabulous as Betsy! I highly recommend this place. It was definitely a family feeling.

Friendly staff, but for all of my appointments here I have waited 30+ minutes after my appointment…read moretime to be seen.

My glasses broke and Tiffany helped me fix them. Thank you so much. She also helped me last time as…read morewell. She's heaven sent

The Lancaster, Ohio office got me in almost immediately. From the time that I entered the store…read morethrough the time I left, everyone was friendly and exhibited nothing but professionalism. The eyeglasses arrived within the time frame I was told. The prescription is perfect. Since my initial pair of glasses I have ordered four additional pairs - two readers and two pair of lined bifocals. I plan to be a lifetime customer. Ty Ankrom, Circleville