My service has been top notch at Sonoma Federal Credit Union. They go the extra mile for members…read moreand loan applicants. If it can be done, SFCU will do their best to make it happen. The friendly employees are always ready to help, and I always walk away from this office with a smile.

Bias, I recently applied for a home loan they didn't ask for no documentation they never console me…read moreabout anything. She had a nerve to tell me to don't stress yourself trying to come up with some money for a down payment. I heard some bad things about how their favoritism to their own people and any other ethnicity may not get approved. I may have a hard time getting approved. I'm sorry I put my application in there, especially been on the other side of Northern California. Regrets,

I don't think you could find a better bank or credit union. We have been banking with North Bay…read moreCredit Union since 2009. They were instrumental in supporting our daughter through 4H and FFA with zero interest ag loans. They have been exceedingly generous with the community in supporting students in Sonoma Valley. The employees at North Bay Credit Union are phenomenal. They are courteous, kind, respectful, and bend over backwards to help you even on a Friday afternoon at 4:55. I simply cannot say enough great things about them.

I first opened an account with them years ago when they were still the Grange Credit Union. Aside…read morefrom the incredible Ag loans that made all of my livestock projects a possibility, I have never found another bank that treats their members so well. When I became a victim of fraud they immediately addressed the issue and put me at ease. Every time I interact with their employees I am reminded why i chose them and will continue to choose them. Would highly recommend, you will always be in good hands here.

Shout to Raj. Thank you been a member for over 20 years. I appreciate the service here in Rohnert…read morePark. I love this local branch.

I really like this bank. Small and quaint.. I'm happy with…read moretheir service. I opened up a new account. It was easy.

This bank may be a "small town bank" however their friendliness, willingness, knowledge and…read moreattitude go above and beyond. I live down the street- and for 7 years they have been kind enough to deposit my rent to my landlords account twice a month; and I don't even bank them! For years we have built a comfortable rapport. I recently have chosen to close my account with my existing bank and will be opening an account come Monday. All tellers are great providers of customer service/ Elvis being the one that helps me most often with a smooth and friendly transaction each and every time. BMO Forestville has gained a customer and I'm certain future visits will continue to be of excellence. Looking forward to banking with you and thank you for past services!! Misty Duncan

My first interaction with this location resulted in a significantly poor customer experience. The…read morecore issue stemmed from a routine transaction that was unnecessarily complicated by a lack of clear communication. The transaction could have been managed effectively had the teller taken a brief moment to clearly explain the necessary process and potential implications to me as a customer. This failure to educate a first-time user of the system led directly to confusion and subsequent complications. Critically, the teller refused my request to escalate the issue to a manager for further clarification. I was told that escalation would be pointless as the manager would simply repeat the same information. This refusal of a reasonable customer request is a serious breach of standard customer service protocol and conflict resolution practices. The unaddressed issue and the unilateral decision made by the teller unfortunately had direct, negative consequences on another major, time-sensitive transaction. Upon circling back to speak with the manager regarding the situation, the interaction was deeply unproductive. I was made to feel that the confusion and complications were solely my fault, based on an expectation that I should inherently understand the nuances of the banking system. This meeting offered no constructive solutions, no apology for the staff's initial refusal to escalate, and no attempt at service recovery. The staff's approach demonstrated a profound lack of basic customer etiquette and very poor conflict resolution skills. While systems and processes can be complex, the responsibility lies with the institution to facilitate a smooth customer experience. The experience I had demonstrated a systemic failure in three key areas: customer education, willingness to escalate, and management's approach to service recovery. I left the branch with more questions than answers and a negative business impact, which is unacceptable. Prospective customers should be aware of this significant deficiency in customer service training and conflict management. I would rather drive the additional 10 miles to another banking facility that truly holds value in its customers.

The people at this branch are always extremely helpful, friendly and competent. Bank of the West in…read moreSebastopol is a reminder of what local, old-fashioned service looks like, which isn't very common in these days of big box stores and mammoth corporate conglomerates. I know it sounds like I'm going to launch into a story about how I walked five miles to school in the snow "back in the day," but the truth is that friendly service is becoming more and more uncommon, and I appreciate this aspect of Bank of the West in Sebastopol. The online banking is also very convenient and I've never had any problems with mobile deposits and other banking on my devices.. Happy to have Bank of the West in Sebastopol, and I hope they maintain their old-town service for many years to come.

Supervisor is rude and unprofessional. Shared account value and withdrawal details loudly in bank…read more Made rude remarks about my occupation. The supervisor (Annette) is why people don't like coming into banks. No customer service skills.

They have held my hand while helping me to decide where to invest my money best. On top of that…read morethey offer occasional sessions to try and inform us of what is going on with Medicare, taxes, and different investments.

Great team and very knowledgeable. I moved my accounts to this firm recently. Away from a large…read moreconglomerate

North Bay Auto Finance is a great finance option for first time buyers and people trying to…read morereestablish there credit . I have been doing business with them for years , we helped so many people that have been turned down by multiple finance companies .

When my previous agency was bought out by an East Coast mega-firm, I dropped them. I prefer…read moredealing with local companies and shifted to Auto Saver Plus. That was several years ago. Auto Saver managed that transition smoothly, but I've not had reason to return for help until today when I discovered I had lost my current "proof of insurance" card. Not a good idea to drive around without this proof! So I stopped by their office with my account number, expecting that they would verify the account and contact my carrier for new documents. No! They checked my account and printed the "proof" on the spot. Quickly and efficiently done by very friendly people. It was a wonderful experience. Local is usually best! It's definitely BEST with Auto Saver Plus!

Bianca is the best insurance agent I have ever been to. Ok, so normally I get a refereral to an…read moreinsurance agent or somehow meet them, but I was thinking that I was paying a little more than I am supposed to on my insurance so I figured to call a place called auto "saver plus" insurance to see if there was a possibility to get a better rate. Well Biance went through a list of discounts and agencies to see what fit best for my needs and wouldn't you know it; she was able to get higher coverage and lower my rates by half. Yes it does benefit you to go to someone who does not work on commission because she was literally fishing for discounts. I also got very lucky when I walked into the busienss as it was not busy at all and the same person who had answered the phone, Bianca, was able to help me so I had a great experience. A mysterious auto accident appeared on my record when I was out of town and she actually researched it as I suppose the DMV does make mistakes and she found that it was not me and was able to quote my insurance rate without that accident which I now have to clear up with the DMV to make sure that they don't keep it on my record. She must be a yelper because people don't really go out of their way like that unless they themselves know that you never know who is and who isn't a yelper so you always give the best service you possibly can. Thank you Bianca, you earned this review.