My father passed away 2 months ago, and I feel I must write an update to my original review to show…read morethe impact the Agape nurses made on my father's last days. Excuse me if this review is long, but there are things I feel must be said. My father had 2 nurses visiting him every week for approximately one year. His primary nurse Susan and hygienic nurse Mei. I not only appreciate them for their friendly and professional care, and compassion, the way they interacted with my father returned some dignity that got lost ever since he became very ill. Doctors and nurses at other establishments stopped speaking directly to my father even though his hearing and mind are all there, and they turn to me for all questions and answers. They gave me all the forms and went through our meetings in an almost mechanical manner as if my father wasn't there. It is not their fault, but it broke my heart and felt my dad was slowly robbed of his dignity around medical professionals due to the illness itself. Agape was different from the rest. Susan and Mei both made conversations with my father like familiar friends, asked him questions, and when he was able, had him sign forms. If he can do it himself, why not do it? They built trust and confidence in my father, and he looked forward to their visits every week. Words cannot describe how much I appreciate the staff of Agape Home Health. Thank you!!

Our experience with Agape Home services went from good to disappointment. My mother was…read morehospitalized in January and discharged home with fluid overload in her lungs, edema and heart failure. She had a nurse coming to follow up with her and was on IV treatment at the beginning. She received therapy and was supposed to apply for her DME, walker and shower chair who never arrived. We waited 4 months and nothing. Nurse wouldn't know and that home health will follow up. I never received any single call. We obtain a prescription from mom's PCP after tireless waiting and got it in the same day at a pharmacy. After few months while we were at work, the nurse was still coming once a week and will constantly received all the organic veggies that my mom gave her. We have a garden and is her life and part of her daily routine for years. We didn't know about this until mom will complain to us that she is tired and that the nurse doesn't do much but talk to her about personal life and complained that she didn't have good stuff to eat and wouldn't cook. Seems more like taking advantage of her generosity! We understand the care for patient, but It's not professional from a nurse to receive gifts from her patients, even if the patients insist. Especially from seniors that have other disorders. I reported this to Jessica the administrator and apologized, but sent us another nurse who didn't have her stethoscope, blood pressure cuff or glucose check. Our family is very disappointed with the unprofessional services received by the nurses and the DME that we never got with their help. We will not recommend this home health to friends or family.

3rd and Final Update 8.3.26:…read more - Definitive update - Received a personal call once I posted my review accompanied by factual receipts - As of this writing, matter was addressed and is resolved - SuperCare team is technically always pleasant to speak with, while the processes in place are a big question mark that I don't have faith in - All was solved thanks to the aforementioned call from 'Kim' - Kim quickly assessed the situation (though that seemed like a manual process for her, which speaks volumes that SuperCare processes aren't exactly main streamed even for employees) - Nevertheless, Kim made next steps clear. They were before, just with bad results. This time around, everything worked out - Kim followed up, made sure everything was taken care of, all while being incredibly courteous, polite, approachable and helpful I think 3 stars is still generous for SuperCare BUT I technically have what I need after jumping through unconventional hoops. I do have other colleagues that went through something similar-but-not-as-bad-as-my-experience and in the end, we all have the required equipment. Good luck to everyone trying to get to this point. At least the equipment is sterile, new, in good working order, etc. 5 stars to Kim. Without her due diligence, I was fully prepared to find other options. SuperCare is lucky to have her. Thanks Kim! **** Update to my review posted a few hours ago : I appreciate the quick response but I've emailed the queue you suggested - no one replies from there either. Perhaps quick reviews only on yelp are coincidental, perhaps not. Optics over actual service amiright? At least the overwhelming 1 star rating speaks volumes. *** Original review: Reviews are as bad as they say. Hit and miss customer service, mostly miss. At least no one is ever rude, just incompetent. Started with them in April and each reorder from May through July was cancelled without notice. Don't take my word for it, see the attached receipts. Hopefully a different company is willing to work with my insurance and hold up their end of the bargain. Worst company ever.

They (Supercare) take FOREVER to get your order filled over 4 months with continual excuses. They…read moreexpect the patient to keep following up to find out why their process just stopped and no one cared to follow up to gain any additional information. As the patient I had to call and call and call. If you need supplies it takes almost two weeks. I highly recommend Lindcare Oxygen Supply who I was with previously for years. Lincare will call you to make sure you are taken care of. They even check your equipment and supplies often. Lincare in San Diego is well setup with supplies and will deliver almost same day. This company takes over two weeks to get a humidifier tank delivered. I wish my insurance would realize the huge difference in level of care from Lindcare to Supercare. I DO NOT recommend Supercare. If you read my other reviews and there is alot. I almost never give a negative review so bad as this. So head the WARNING! They delivered my portable oxygenator and in showing me how to turn it on the equipment it did not work. Again they had to replace the equipment days later. Roll forward and my oxygen dropped I went to turn on my home oxygenator and it did not work. Apparently this company does not even care to test the equipment. Much less bother to check the equipment upon delivery or set it up for you.. After posting I read other reviews and over time nothing has changed or been corrected. Appalled at the lack of care to the patient/customer.

I want to personally say thank you to everyone at Right at Hone but especially our caregiver…read moreMaribel. Maribel has been very empathetic towards my mother. We appreciate her and Right at Home. Thank you for all you do for us.

My Mom needed help at home once a week for a couple years. She also needed to have someone take her…read moreto appointments when she needed assistance. Right at home is a great company to work with and easy to schedule. I know my mom is in good hands with them.

So far so good. Everything they said they would do they have followed through on. They are even…read morehelping us get our long term care insurance set up. We have used other agencies and no one else has offered that.

We have a very nice, thoughtful and tidy companion. We appreciate the flexibility of hours. The…read moreoffice staff is also very kind and accommodating.

Placing a parent in Rehab facility can cause concern, but the staff was always pleasant and many…read morewere exceptionally kind to my 89 year old father. He was suffering from a UTI that had gone into sepsis and was at the facility a little over a month. From Saatchi and Claudia the CNA's who always took care of him with grace and kindness, Thank you. Michael at the Front desk always welcoming, he went out of his way to help me get the MLB app on the tv in my fathers semi private room to watch the Dodgers. My father and his roommate felt a sense of normalcy being able to watch the Dodgers even while being in the facility. Thank you. The case manager Adrianne at West Haven, she was a dynamo at managing all of activity of my father entering, during his stay and departing the facility. A true compliment to the team at West Haven. Thank you to all the caregivers not mentioned here you all are an amazing team!

My grandfather was in this facility for a few days to recover from a hip surgery. The care he…read morereceived was very good. The staff we came across were always friendly and attentive. They treated my grandfather very well. My grandmother was there everyday to keep my grandfather company and the staff was always attentive to her as well and for that I wish I could give you 5 more stars :) Thank you for your kindness and service.

New location : 1074 Parkview Drive, Suite 103, Covina, CA 91724…read moreTel: (626) 722-0279 Christy and Kristoffer are wonderful! Prestigious Home Heath has provided some great care to the patients that I've heard from and they truly have the patient's best interests in mind and strive to provide quality care. The workers at he office location are all very friendly and always have a snack or two to offer. Definitely would recommend referrals to them!

ReAnne, owner of our local Amada, spent nearly an hour with us providing a complimentary review of…read moreour Long Term Care Insurance policy. She contacted our provider and posed the questions we would not have known to ask! We learned things about our policy we did not know before! This session was tremendously helpful and we highly recommend it! It better prepares us for that day when we may need in-home care--now, most likely, with Amada!

I had a great experience with Amada Senior Care in West Covina. I had a situation where a friend…read morewas incapacitated and in need of 24 hour care upon being released from the hospital. I live 60 miles away from my friend and could not take care of her needs. I was also her POA. I had no idea who to call. I googled Senior care in her area and Amada came up with a few others. I called and within 3 hours I had an excellent caregiver at my friend's home to assess her and begin caring for her. Took the worry away from me. ReAnne, the owner helped me with everything. She scheduled all the caregivers my friend needed. She needed 24 hour care from the beginning until she passed a month later. As sad and hard as it was, they did a wonderful job and were compassionate people. My friend was well taken care of. There were 3 or 4 different caregivers and all of them were very nice and did everything they could. My friend had to be re-admitted 2 times to the hospital. They took care of getting the ambulances and staying with her until she was either released or admitted. Ameda has access to all other fields needed for someone with home care. Medical people, physical therapy, whatever your person needs. Although my friend passed, Ameda Senior Care took good care of her. I would absolutely recommend and use them again. Thank you Ameda Senior Care.

Tiffany's Board & Care did what no other care facility did prior, treated our Aunt Rosie like…read morefamily. Previous facilities could not or would not care for our Aunt's growing health needs beyond basic accommodations, which led us to Tiffany's Board & Care. From the moment we met the owners, the staff constantly kept us informed of our Aunt's condition. During the COVID pandemic, we were comforted with the knowledge that their wonderful team would surpass state guidelines and protocols to ensure the safety of our Aunt. This team took our concerns to heart, working with us--night and day--to empower our decisions and provide the best support for our Aunt. More importantly, they enriched and improved our Aunt's life in ways we hadn't thought possible. As her health naturally declined, the staff's ability to convey this information and keep her comfortable never wavered. Tiffany's Board & Care loved our Aunt like she was family, never treating her like a patient. For that, we are eternally grateful. --Martinez Family

Arline and Stan moved into Tiffany's Board and Care around 2007. Lynn, in their hour of need,…read morebrought them to Whitley after a problem elsewhere. Over the years the house took such good care of them. There were always presents at birthdays and Christmas. Sadly Stan died about seven years ago, Lynn was so dignified and loving at his passing. On not even special occasions, Arline was treated to the food she loved- Mexican food, cheeseburgers and french fries. The house has always gone above and beyond to make everyone comfortable and happy. The care has been wonderful and I know Arline felt safe there. With Covid 19, I had not been able to visit with Arline of late. Lynn with her inner sense sent for me a couple of days before Arline died so we could have our last visits. I feel Arline was very fortunate to have spent her last thirteen years at this home.

It has been an awesome experience being a part of Team Select Covina. Staff is very knowledgeable…read moreand communicate very well with patient's and staff.

Working with Team Select has been such an honor. They are a caring, thoughtful team that works…read moreclosely with staff and clients to provide the best experience.

My care from AgapeCare's 2 caregivers as well as the Management style of Eva and Ed, their…read moreimmediate communications by text or phone has been flawless. From the first interview, when they focused not on themselves but only on me and my specific needs, and would not let me sign their contract until they had guaranteed that they would be met. Don't let another company make you sign their contract first, before their own work is guaranteed like that of AgapeCare!

We are extremely pleased with Agape Care. The caregiver assigned to the care of our Grandmother was…read morepersonable, dependable and well trained. The agency goes out of their way to make us happy. We tried other agencies, but most of the time the caregivers did not show up, or were not well trained. Not the case with Agape Care. We are looking for a long relationship with our new care-giver and with our new Home Care. Thank you for being there for our Grandmother!