Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

Quality of care!! My…read morehusband suffered a stroke in Dec. 2025 and was admitted to ICU. He remained in ICU for over a month, overly sedated & restrained for unreasonable purposes. Why would someone overly sedated with horse tranquilizers need restraints??!!! He did not receive proper hygiene, hydration or mouthcare which resulted in bed sores and severe dehydration!!! I also noticed bruising on arms and inner thighs which have been documented & photographed for legal purposes!! After enduring my husband's treatment or better words, lack of appropriate care, I demanded him be discharged and transferred to Accute Rehab-SAC immediately! There he received dignified care & treatment. His recovery much improved tremendously!! TO BE CONTINUED...

Another stellar job today. My deaf brother was seen at the ER about three weeks ago and was…read morereleased with bronchitis. They double checked that he had no pericardial effusion with the CT scan, and after antibiotics, he still had a lingering cough three weeks later, so we went back in. Professional, competent, kind, thorough... intake staff, nurses, and "Dr. Tom." Were able to rest easy knowing things are not getting worse with the multiple tests. And he came home with a set of medications that are going to help ease his pain, which is the best thing we can do right now for sure. This is probably our third or fourth visit to the hospital over the last five months. And this performance by the staff has been consistent. Making these testimonials easy to write. What baffles me are the extremely negative comments others have left about the staff. I know my three or four experiences are anecdotal, but I've had different staff and different doctors every single time, and geez, just a great group of people from our perspective.

I had an MRI at Shasta Regional Medical Center on 4/8 and was required to pay $1,583.49 upfront…read morebased on the hospital's estimate. My insurance later processed the claim and determined my actual patient responsibility was $325 -- meaning the estimate was nearly five times what I actually owed. Although hospital staff have acknowledged the overpayment, confirmed receipt of the insurance payment on 4/14, and stated that the refund was approved and sent to corporate processing, I still have not received my refund or even an estimated timeline more than a month later (it is now 5/19). I made four calls regarding the refund (4/16, 4/20, 4/28, and 5/7), and only reached someone in billing once (on 4/20 when I was told to wait another week and call back). I left voicemail messages during the other three calls, none of which were ever returned. I also visited the hospital in person on 5/1 and spoke with the Patient Access Supervisor, Amy, who confirmed my insurance paid them on 4/14 and that my refund had been approved. On 5/8, after again being unable to get responses from billing, I contacted the hospital switchboard and asked to speak with someone in a financial supervisor role since the billing office was not returning calls. During that conversation, Mai told me that the refund had been approved and sent to corporate, but when I asked for any estimate of when I could expect my money, I was repeatedly told only that "it's a process." By 5/19, after more than a month without resolution, I finally involved my insurance company. The insurance representative, Rose, also attempted twice to reach the billing office directly, left a voicemail message requesting a callback, and was unable to reach anyone. My insurance company has now opened a formal grievance regarding the situation. In an additional attempt to escalate the issue, I sent a detailed written complaint to the corporate "info@primehealthcare.com" email address publicly listed on Prime Healthcare's website 9n 5/21 and addressed it to the Patient Experience Department. Five days later, on 5/26, I finally received an automated rejection notice stating that outside senders are not permitted to send emails to that address. It is honestly hard to imagine a more perfect example of the communication problems I have experienced throughout this entire process: even the publicly listed corporate "info@" email address is apparently incapable of receiving emails from actual patients. My frustration is not simply about the refund itself, but about the lack of communication, transparency, responsiveness, and accountability after being required to pay such a large estimate upfront in good faith. After this experience, I will never again feel comfortable paying large upfront estimates for services at Shasta Regional Medical Center.

This clinic effectively refused to see a burn victim because he was from out of town…read more My friend sustained a bad burn at a gas station checking his engine. We drove to three different urgent cares (all closed) before calling Hilltop and making sure they were open. They told us to fill out an online form and that a nurse could help him triage from the car (because we were from out of town they didn't want us to enter). However, when we arrived, they changed their tune, saying they "may not" be able to see him and that they would have to decide. After begging a rude receptionist over the phone who ignored my friend's pain and made his urgent need for help about her ("I'm sorry sir I do t know who you spoke to before but you don't need to take it out on me!") Someone came out and told us to take pictures of the burn and email them, and they *may* be able to see him in 2 hours. Keep in mind he has a bad burn and is in need of immediate treatment. We decided to leave and seek help at a pharmacy instead. Who knew you could get better help for free from the staff at CVS inside Target than the people at a an urgent care clinic... The website says the 5 physicians started this clinic to help patients with minor emergencies. Looks like they strayed from the path. We were treated like second class citizens here. If your care needs are urgent, I urge you to reconsider seeking help from Hilltop.

Waiting times are horrendous I was first one in the door when opening been waiting 2 hours haven't…read moreeven been brought back

I went to PUC when I was bit by a dog. I saw Vanessa Demoss who has seen me before. She is so…read morepatient and provides such excellent care in my opinion. She listens attentively and lets you get your questions and concerns out without making you feel rushed. She takes the time to answer any and all my questions never making me feel like I'm asking too many or I need to hurry up. She always explains why a certain medication will work better than another and not only that she's just very kind and compassionate. It makes me feel like I'm always in good hands. Also, I would like to say that Prestige urgent care is awesome. Anytime I've called the receptionist at the front desk have always answered my questions or if I had a question for my doctor, they gave the message to the doctor and got back to me just like they said they would. The medical assistance that have called me back to answer questions have all been nothing but wonderful. For this reason, I decided to join the monthly membership. I feel like I have a place I can go and take care of all my health needs in one spot, which is really nice. I've been to all the most urgent cares in Redding and I'm not trying to say anything bad about the other ones but for me and what I experienced I just feel like there's no comparison. They are more organized and efficient and have always provided top-notch Excellent care.

4th time coming here, it was never a wait longer than 10 minutes even considering there was 5-10…read morepeople each time in front of me. I am not a annual member so my offive visit is like $100 or something vs the $25 co pay at other walk in clinics. Paying the extra money was always worth it when you are seen by a doctor fast. Today i got here at 11:24 and had one lady in front of me. 56 minutes later I am still in the waiting room. I will go to Hilltop medical next time and save 75$.... the front desk staff said they are shortstaffed of doctors... Either way, I am glad I dont pay 1000$ a year for a membership to still wait just as long as a walk in clinic for much cheaper. Very dissapointing

My treatment was #1! Thank you Radiation techs, Nurses, Office staff, and Dr Torossian. Nice clean…read morefacility.u

Nice clean facility in Redding. Good staff. Convenient and mostly on time. Yelp wants me to write…read moremore but what else do you need to know? Good parking..........

Patient for over 10 years. No personal connection with your Doctors. Doctors change often and…read moreyou're not allowed to consult with your Dr for urgent matter unless you can get an appt which is typically months out. Have gone without my RX multiple times due to front office staff not following through with requests, not submitting PA's, and when I try to explain the importance of my RX and aide effects of not being on it, they just say, "Sorry, you'll just have to wait." I ask to speak with my Dr and im told no. My insurance and pharmacy want to help but can't because of the Dr office neglect. They know they can act however they want because there is no accountability and you can't leave because there no Dr's in the area.

The doctors are great, the staff in the cardiology center are incompetent…read more The nurses in the cicu are also incompetent, and dangerous

Knee revision surgery 1 week ago. Dr. Brubaker personally is an excellent doctor & fantastic…read more Otherwise, my experience with this office has been & continuously is a nightmare. Injury on 6/30/23, surgery on 7/17/24. Had to have my regular Dr. from Corning make contact with this office or I would still be waiting until 11/6/24 for surgery. Dr. Brubaker specifically told me to contact if stronger pain med is needed after surgery. I contacted Friday, 7/19/24 by 8:30 AM. I also contacted yesterday, 7/24/24 as I need stronger pain med, a walker that is too narrow for proper use, & crutches that are literally falling apart after 1 yr of daily use. Still can't get stronger pain med as I was assured by the SURGEON that he would prescribe me if I needed them. The office staff is not doing their jobs. What I am going through and have gone through with this office is patient abuse & neglect. DO NOT GO HERE IF YOU WANT A STAFF THAT DOES THEIR JOBS CORRECTLY!!!!

This is my true story. I've suffered so much emotional pain and stress from physician assistant…read moreChristopher Ludlow at this office that it has taken it's toll on me with anxiety stress sleepless nights and chest pains and inability to live a normal life! I didn't want to suffer this emotional pain on me anymore and so I picked up pieces of me off the floor and transferred to another orthopedic specialist who helped me regain my sanity and made me feel like a human being again so that I can put this nightmare behind me. Adding emotional insult to an existing physical injury is very debilitating and no one deserves that! I don't wish it upon anyone!

Dr. Periera is excellent. She's extremely knowledgeable and cares about her patients. She took as…read moremuch time as needed to answer all my questions and diagram things I wasn't knowledgeable about. Her office staff is wonderful. I highly recommend this doctor and her caring staff.

Dr. Williams is an exceptional doctor and extremely professional. I totally recommend Dr…read more Williams. He is very kind and caring Doctor who goes the extra mile to take care of his patients. He is the ABSOLUTE BEST! I am on my third baby with Dr. Williams and he treats my pregnancy, my babies, my partner, and I, like we are precious gold. He is Respectful, Kind, Thorough, and Cares very deeply about the Wellness, Health and Safety of my baby and I. As well as You and especially your baby. His staff has never been rude to me, but I have never been impatient or rude to them, and they are extremely busy handling all the very import work Dr. Williams and Leslie Pope put onto their shoulders. A little understanding goes a long way. There IS ONE MAN, One Man Ladies!!! One you CAN trust! He will keep you SAFE. He will keep your pregnancy/ your baby safe. He will believe in you, and lift you up. He is the one who you can trust down there. He brings a ray of sunshine with his smile and hope when he looks at you. You want Dr. Williams. He is amazing at explaining everything and keeping a close eye on your pregnancy. At Generations of Woman with Leslie Pope who is amazing as well, you are literally in good hands.

Dr Rene Williams is a very qualified seasoned professional and one of the best OBGYN's in town…read more I've had several surgeries done by him and I can honestly tell you that I've never had a dr or surgeon seem to genuinely CARE so much. It was very comforting and helped me a lot during these difficult times. I highly recommend Dr Williams to anyone needing an OBGYN for pregnancy and delivery, as well as for someone looking to have a primary trusted gynecologist for your annual check ups. He definitely makes your annual dreaded "visit" not so bad. Extremely professional, courteous and kind.