I've had an excellent experience with Patrick Lau State Farm Insurance. I first started working with Priscilla, who was incredibly helpful in getting everything set up and made the entire process smooth and easy. After Priscilla left, Gigi took over my account, and she has continued that same exceptional level of service. Gigi consistently goes above and beyond whenever I have questions or need assistance. She's always responsive, knowledgeable, and genuinely cares about making sure everything is taken care of. Whether it's updating my policies, answering questions, or helping me navigate insurance needs, she's always been professional, patient, and efficient. It's rare to find an insurance agency that provides this level of customer service. I highly recommend Patrick Lau State Farm, especially if you have the opportunity to work with Gigi. Thank you for making what can often be a complicated process so easy and stress-free! read more

Although State Farm as a company may have a good business model, Patrick and the staffs in this office, Manie are what makes it outstanding! They not only do their jobs for taking care of our auto, renter, life insurance exceedingly well, but also invest in us on a personal level. Always professional, they make you feel as though they actually care about you as a family. Thank you all for always being there for us. read more

I highly recommend this insurance agency. Gigi has been servicing me ever since my last contact left the company. Gigi is awesome and of great help。 She is very patient and always get back to me in a timely manner. It's a pleasure dealing with her. read more

Mr. Patrick Lau and his staffs speak Mandarin , Taiwanese and Cantonese. They are professional and knowledgeable. I would call up Julia, Priscilla, and Manie for my insurance needs, no question about it. read more

Patrick Lau and his staffs (Manie, Priscilla, Julia) takes good care of their customers like their family members. As a 30 plus years cutomer I highly recommend Patrick Lau to anyone. read more

Julia is my favorite agent! She is attentive, prompt and helpful. I have been working with Julia for over 10 years on different policies. She is your go to agent! Highly recommend. read more

Patrick and Julia were great! I wanted to switch my car insurance and both of them were very helpful in answering all of my questions and walking me through all my options. I was happy with the quote they gave me and ended up switching over to State Farm =) Will definitely come back if I need anything else. read more

I have a great agent Julia ,she's very helpful and acknowledgeable . She listens to my needs and always give me very detailed info which is useful . .Very happy to work to her , highly recommend . read more

Called his number to ask why my home insurance deductible went from $1000 to $2400. A lady picked up explaining that I accepted the higher deductible when I paid my premium. What happened was that State Farm quietly raised my deductible when I paid my premium. The fact is this company does not want to admit they have raised their prices. They do it by making you pay an extra fee to keep your original deductible. They didn't explain it that clearly though. If you paid your original premium and thought everything was ok, you will get gouged come claim time. That's what happened to me. The lady, who had a condescending and insulting attitude, blamed me for my lack of insight. Hello! I am a busy real estate investor and I don't have time to play games and research your nonsense. If you cared about your clients, you should at the very least call them and let them have a clear understanding of what's going on, instead of being rude to them when they need help. I think customer service of this company is going down the toilet. When my contract is up, I will be switching to a better company like Mercury or Nationwide. Update 7/23/2016: Was notified a few days ago by my earthquake insurer that my property is being dropped from coverage. The reason? My homeowners policy is being canceled. I wasn't told the reason, so I called my agent. A rep responded to me saying the cancellation was due to claims history. Very nice of them to do nothing so I could go out of my way to find out about it after all these months since this review was written. Even better, this is the 2nd claim on my property since 1998. Retaliation? read more

Excellent customer service -- friendly & accommodating!! Before my auto-pay credit card expired the staff from Patrick's agency contacted me to update the information. I accidentally updated with erroneous information. They called again to verify and correct the information, and were extremely nice and understanding about it the whole time. The 1-star rating seriously surprises me -- (s)he may be misinformed by the new agent. To my knowledge State Farm agent commissions are proportional to the premiums sold. In my case (a year ago) premiums for a saliva test policy cost significantly less than for a urine+blood tests policy. Premiums are also based on risks/conditions (age, health, lifestyle) current at the time of the policy; older individuals are generally higher risk, thus higher risk. So if a salesperson or agent approaches me to purchase a new policy/replace an earlier (lower premium) policy, he is clearly just trying to make a sale. Last year I contacted Julia about increasing/doubling my policy, which can be achieved with a new policy. She answered all my questions patiently and thoroughly as always, informing me that I'll undergo current health testing and my premium may be higher due to older age, even with no changes to my health. She should expect a call from me again before my birthday. read more

Definitely recommend. Customer service is great and the staff are all willing to answer your questions very thoroughly. They go over all the policies detail by detail making sure you understand your policy. They make sure you get the most bang for your buck. Other places just want their commission and never really care for their clients. But not here.! read more

Patrick was a pleasure to work with. I was thoroughly impressed with his knowledge on 401k and IRA. Definitely will be referring all my friends and family over to this agency if they have any insurance needs! read more

Would give 10 stars if I could. During pandemic lots of insurance agents/companies work from home, but this agent/office work hard every day In office whenever I called. Refinanced house loan with lower rate, learned this office do mortgage loans too, escrow surprised how quickly they received response from them to help closing my loan quickly. Thanks everyone for working hard! read more

i am super happy with my service with Julia Ng, she always listen to my needs and provide me with excellent proposal, i've been with this office for more than 20 years, I have 6 cars insurance and home insurance with Julia Ng, please visit the office if you need any quote. read more

Been with patrick lau agency over 10 yrs now, really the best... all staffs are friendly and very helpful, excellent customer service. read more

Patrick is a very knowledgeable agent. His team is fabulous and great with customer service. Everything is done quickly and correctly. They always try to help me save money. Plus they speak Mandarin, Cantonese, Taiwanese... you name it! I highly recommend this agency. read more

I know Julia NG, the lady working in Patrick's office, and having her as my home, auto, and live insurance agent for more than 10 years. She is very helpful in explaining the insurance related issues to me. She is nice and patient, and the most important, she always doe her best to find the way to help me saving more! No like other insurance agents, she replies my emails and answers my questions even though the deals are done. So to me, she is one of the best insurance agent that I'd like to recommend to my friends! read more

First person I call when I have questions about life , auto , renters and home insurance.Patric and his staff are professional , kind and efficient. I am glad he is working, and looking out for me and my family. read more

After reading the negative review that was left for Patrick, I decided to call him to find out what was true. State Farm now offers different tier of life insurance policies that wasn't available when I bought my life policies over a decade ago. I have my home, liability, auto, my son's educational fund and life policies with Patrick's firm. Patrick has always been extremely honest with all of my needs even sharing about a mileage savings for one of my auto policies that could save me hundreds of dollars a year. If an agent was out just for commission, I don't think they would spend the time to call me with tips to save money. Even though I have moved to Orange County, just knowing that Patrick is taking care of my account give my family and I peace of mind, even though I have been approached by other SF agents to transfer my policies to them. read more

After few years of services, Patrick is still my go to guy for insurance. He has been nothing but helpful since my last review on 2012. Keep up the good work Team Patrick!!! read more

Great individual with positive outlook on life. Two thumbs up for Uncle Patrick and his insurance services.

I have to agree with one of the other reviewer on this site. They mistreat loyal customer and take advantage of those who doesn't know english very well. My parent been with them for over 20 years. I bought my insurance with them for the first year but pulled out because of the high rate they where charging me and not offering me any discount. My sister recently left and went to my current insurance agent because of the lack of service she was provided after an accident. Secondly, her rate was outrageously high when compared to what my agent gave her. After my sister left, they increase my parent's premium by $300. My dad was outrage BUT LUCKILY for them, my dad is very loyal. But soon I will convince my dad to leave this agent which isn't hard because my agent use to work for Patrick and sold the insurance to my dad 20 years ago. My dad had a good impression of her is think about switching over to farmer insurance. read more