Great company! We have been customers for almost ten years now at two different properties. Every…read moreperson I have interacted with has been friendly, kind, and helpful; on the phone or on our property refilling our tank. Before we signed up for the automatic refills, whenever we called for a refill they always came out fast. We couldn't be happier with their service. I highly recommend this provider.

These guys are great! We were smelling propane over by our tank. We called and they came right out…read moreand patched it up for us. It was amazingly fast, they were kind and did great work. Our service is always great. We love our driver he is fast , comes out whenever we need him. So glad we went with Sequoia Gas as our propane provider !

Hilary and Heather are very kind and helpful! They accommodated all my needs on a very remote…read moreproperty.

This guy stinks, really smells bad, always has the same exact dirty hat and clothes on, acts like…read morehe's opening the house door, looks in windows, tries a dozen times or more to get to the neighbors' yard through ours, and always has a sickening smirk on his face.

The staff are very busy here but take the time to make sure you are taken care of. I had a tow…read morepackage installed here and I'm very satisfied with quality of work and the good price. Note, the phone rolls to the 800 number so if you want to talk to staff, you need to go in person. Nice people.

Rental went fine. Staff were rude at best and tried to only give us a partial refund for gas we had…read moreto put in the truck. Genuinely just a sour experience that could have easily been avoided.

We pay for gas with this company. Five days ago we called for a service to repair our water…read moreheater. Not one phone call back. We have been without hot water for 5 days.

What a shit show blue star has become. Went in to buy a washer. They didn't know the price and it…read moretook 10 minutes to figure it out. Didn't know if it was gas or electrical. Wanted $140 to deliver in benbow and take my old washer. I really want to support local but instead went to redwood appliances they decided and took away my old washer for $150 plus they are so much cheaper. I've been a customer for 60 years.

I have used sequoia gas since I moved to Ferndale almost 5 years ago. The drivers are really nice…read moreand very helpful. Office staff can be good and bad, I have had 3 out 5 visits end nicely. Not great over the phone, the lady is always very short and sometimes downright rude. They really need to update their website, it is confusing and limited. The receipt is a bit confusing as well and you have to guess as to what you account info is if you try to sign up for an account. I usually request a refill online and they call me the next day.

I'm a retired senior living on a fixed income of social security and retirement. I have been a…read morecustomer for over 20 years and during this entire time have religiously sent in a monthly payment and always paid my balance off. During these difficult times with the increased cost of propane i'm still adjusting to having to increase my monthly payment along with increased gasoline, groceries, utilities, and all amenities just to survive on a fixed income that hasnt changed to accommodate the worlds financial crisis. It now costs me close to $1000 just to fill my propane tank and my house is mainly propane (heat, stove, water heater). Without propane I can't survive in my home. I got a call yesterday that they're now making me c.o.d., even though right now I hav a credit balance on my account, they want $350 just to bring me 100 gallons. If my tank was completely empty it would cost close to $1000 and they would want this amount upfront to fill the tank. No one can afford this on a fixed income that doesnt increase according to increased cost of living. This change to c.o.d. is because I've had finance charges on my account due to balances carried over to 60 days while I'm paying huge balances off. I was extremely angry that the good customer I've always been for all these years wasn't even taken into consideration. I started thinking about other customers like jobless, vaccine injured, elderly, disabled, fixed income, sick, etc who will be put on c.o.d., who have been good customers but hit with financial difficulties during this time of world crisis. I will find a way to pay the $350 because I have to survive and ill pull it from some other utility payment. But if you can get your propane from another distributor I encourage you to do that. This company lacks customer service during these difficult times for all even to those long,reliable, consistent customers. It has become about the money not the good customers which built this business from the beginning and that pay their wages. The one star is not for the company but Juan the delivery driver. He's the best and totally takes care of his customers.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

sorry asses can't advertise there propane prices cause there gaujing us like all the rest of the…read moresuppliers in Humboldt they are all working together to keep prices high I think that's called a consperisy right

Sequoia Gas rocks! Shane and his staff are caring people! Due to our own fault, we found our…read morepropane tank on our newly purchased home in Trinidad was out of propane on Christmas Eve. A call to Sequoia Gas after 5 PM that night resulted in a delivery of propane by 8 PM. This is above and beyond the call of duty. We did not expect that, and were hoping for at the least a delivery the following day if possible but most likely on the 26th. Thank you so much to Shane, Brittani, and other employees that made this possible. In addition, we have had Sequoia Gas for other properties for many years in personal and business, and have always had great service on a regular and emergency basis. Gail Saunders Steve Saunders