Instead of selling us tires we didn't need and keeping our good tires and charging us a disposal fee, the manager was honest with us and now we are lifetime customers as long as we live anywhere close to Tetrault. Here's what happened: The local Ford dealership told us our tires were worn. 7/32 tread depth in the front and 6/32 in the rear. I ordered four new Cooper tires from Tetrault. My wife took our car to have the tires installed while i was at work. The manager comes out and asks my wife if we wanted them to put our old tires in our car to take home when they install the new tires as they hadn't installed them yet. My wife was puzzled so she called me and had me talk to the manager. He explained that our tires were like new and figured we were replacing them because they were Michelin CrossClimate2 Grand Touring All-Season Tires and he thought we wanted summer tires and then rotate them back to the Michelins next winter. I told him what the Ford dealership had told me and he said, no our tires are just like new. I asked if he minded if we didn't buy the new tires even though they had them shipped to the shop just for us and they were a special size. He said no problem. I had them balance and rotate our tires. read more

Dont use the car wash where the guys pre-scrub your car. The last time I went there, he used a hard wire brush on the body (not just the glass and rims) and put micro scratches and swirls all over my black truck. Essentially ruining the clearcloat. I didnt notice immediately that he was using a brush all over the car or I would have stopped him. read more

On a family vacation with a rental rv and had a flat tire. We were ushered right back and had it fixed in minutes! Friendly, kind service saved the day with young kids! read more

I recently went here because my dashboard tire pressure light was on but I didn't have any flats so I thought maybe I needed to replace a TPMS sensor. When I called to get info from them, someone picked up right away & answered all my questions. I was told I could come in without an appt so I went in the next morning when they opened. It turns out I was right & it was just a TPMS sensor so they replaced it & I was back on the road about 20 mins after I walked in. They were very reasonably priced & stuck to their estimate. The reason for the 4 stars instead of 5: I have a neurological condition that sometimes affects how I talk. When I was checking in, I told the man the make & model of my car & he couldn't understand me. He asked me 3x before he finally understood what I was saying. He started laughing & said he had never heard anybody pronounce the names the way I had. Then he imitated the way I said the names. I apologized for the confusion & explained that I'm in speech therapy but he kept chuckling. I wanted to sink through the floor. I would like to be very clear to state that I don't think he was being malicious in any way. I think he was just genuinely amused & didn't realize how he was coming across. I will be going back to Tetrault for other tire issues as they come up & would recommend them to others. They did good work at a reasonable price & were super quick about it. Having said that, I'm still pretty upset & embarrassed about what happened. It's made more me self-conscious & anxious about talking to people because I'm now worried others are going to react like he did. read more

Always the best customer service at Tetrault Tire. When you buy tires here they'll fix flats and rotate them for you free of charge. They have competitive prices too. If they don't have what you're looking for in stock they'll order it for you and have it in a day or two. Been coming here for years and will continue to do so. Highly recommend. read more

Amazing. Read some good reviews and claims yet was still skeptical. I had a flat and would have been happy with fast and affordable, but they went ahead and repaired it fast and for free with a smile. Definitely earned my trust and future business. read more

Just came in for a flat. The fellas in the garage are quick, fast and helpful. I really appreciate it. It's nice to get something so simple done so simply. Thanks, guys. read more

I came in with my first flat tire in a complete panic and these guys put me right at ease fixed it up and patched my tire within 15 minutes! I was just about to head out on a long drive and I'm so glad I came here. Highly recommend!! read more

DONT GO HERE IF YOU WANT TO KEEP YOUR FAMILY SAFE!!! I would give them zero stars if that was an option!! I got my tires done by them Friday morning, by Saturday at 2pm I was stranded on the side of the freeway with my baby after the lug nuts had snapped off and my tire fell off!! They nearly killed my family and I with their faulty work!! Don't be fooled by these crooks, you're NOT getting reputable services done!! read more

I spend time at clients who live at the top of a hill on a dirt road. It always feels so good to get my car washed after that, and the people are so good at getting my car clean! read more

This used to be the best tire center in Eureka. It is clear with the change of ownership this is no longer the case. I used to trust this business, but not so anymore. I found it quite convenient they don't have the generic tire that is less expensive available today, but they can order it. Here, we have this tire available and it is only going to cost $200 more for the 4 and you can have them today! Went to Firestone and got a deal and save over $300 even if they had the tires! Goodbye Tetrault and good luck. read more

I had a low pressure warning and stopped in to get my tire fixed. They took care of it, very quickly, and didn't even charge me.

BRENT IS MY HERO!!! My RV, dog and I are passing through the area and I had a tire emergency. He was so kind and fabulous, explained everything. The absolute best, this place is amazing. read more

FREE TIRE REPAIR' Friendly and Quick Service ! Kenny, was Great, with Lots of Smiles, And some Good Advice,

So, I've tolerated waiting for 20 minutes to be helped. I've tolerated twice not having my TPMS sensors reset after new tires were installed (and rotated). But if you can't be open on Saturdays, I simply can't be a customer any more. read more

The only place in northern Humboldt to go!! They always send you off with what you need to know and are extremely accommodating. You won't find a better deal or better service. They clearly care about their customers. read more

Their service is always prompt, reasonably priced, and the products they sell hold up. They are awesome.

James and the rest of the team gave great customer service! My tires got rotated and I was out the door in less than 10 mins. I highly recommend! Also the car was is great and the men that pre washed my car before it went through were very kind. Just make sure at the end not to lock your keys in your car like I did read more

Ordered tires from an online vendor and had Tetrault do the mounting/balancing. They could not have been nicer! Derek and the tire staff as well as the office staff were very courteous and upbeat. Next time I'll spend the extra and just buy the tires there. Service means that much, and they are very good at it. read more

We just happened to stop for gas across the driveway from Tetrault. Our tire warning light was on and we needed gas so we filled the tank, found the low tire, and pumped it up. Then we noticed the nail in the tire. 200 miles from home with 100 miles to go, we hoped for the best and found it at Tetrault. Excellent service from Blake and Guy allowed us to be back on the road in about 30 minutes. I can't imagine a luckier place to find a nail in a tire. read more

I took my car in with a screw in my tire. They fixed it and didn't even charge me. They were very professional and got me on my way quickly even after a holiday weekend. read more

Came here to get my tires checked again after getting a flat. Super fast service and friendly people. They always get me in last minute and I appreciate that. I will be back again for my future tire needs. We've been coming to this place since we moved here in 2004 and they have always been so nice and helpful. read more

Tetrault Tire Center - Waiting area , tire service desk and the lobby. - Tires Near Me - Eureka, California

I find them very good they might be a little crowded at times but that's because they good I'm here in California for years I'm getting tires on my car I'll buy them for the second time you you have a flat tire they fix it for free camper tonight read more

I took my vehicle in for a free inspection for alignment and was told it was $70 if it needed an alignment. I recently replaced my control arm and switch two bolts up on accident. After 15 minutes of their time they'd said they couldn't do anything and they pulled it off of the rack. Then hes apparently gonna charge me a racking fee. I figured it couldn't be that much come to find out it was a $50 bill. I now realize why all of their bays are completely empty when I drive by for years now. I won't not be going back at all ever. In fact as I walked out they had not one vehicle in their parking lot or in the shop.. read more

Wow, just came over the mountains on my way up the CA and OR Coast to Portland. My tire warning lit just as I was coming into Eureka, so found these guys on Broadway to have a look. Turned out I had a damaged tire and Brent just took care of everything and put my mind at ease for the rest of my trip. It was a Friday afternoon and with a lot of places closed on Saturday, they saved me a ton of hotel money since I didn't need to wait until Monday, and gave me peace of mind. They left me feeling valued and appreciated. I almost bought 4 new tires on the spot because they deserve the business. read more

I wish I could give them no stars. I took my 2015 Kia Sorento to them in January 2021 for tires and an alignment. I was contacted by Lee who let me know that my tire arms were bad and needed replaced and that he could not perform an alignment without them being replaced. $2800 later I am on the road. In July 2021 I took the same vehicle in for a oil change and tire rotation. Lee again called me to let me know that my entire brake system needed replacing, brakes, rotors, and calipers. He further let me know that the calipers were at cost $500 a piece not including labor and their mark up. Quoting me $2300 and change. I have not had any problem whatsoever with my brakes, no grinding, pulling, squeaking, etc. Being a female with little knowledge of car stuff, I took my Sorento to 2 other reputable service centers in town and both took me out and showed me what needed to be done. Both let me know that I had 5% in the front and 25-30% in the back. Rotors and calipers had no issues or concerns and were not recommended to be replaced. Women beware of this business. They prey on those that are not automotive savvy. read more

We called about a nail in our tire and they said to come in. We were helped immediately and they took our car back and started working on it shortly upon arrival. Within 15-20 minutes they had fixed it and filled all our tires on top of fixing the problem. The technician helping us was professional and friendly and we feel they were a very good value for the service. We highly recommend using this location for your tire needs. read more

I have been a customer for seven years. I always get my tires and oil change here. I have never been disappointed. Earlier this week I came in and got an oil change. They forgot to add windshield washer fluid. No biggie, I figured I would run over before work and let them know. I came in this morning and found the lobby packed. As I walked in my phone rang and it was my boss. I let her know I had just stopped to get windshield washer fluid because it was forgotten at my oil change. But looking at the lobby I told her I would just come back when they didn't seem so busy. I talked to no one but my boss in my phone. As I got to my car a man with windshield wiper fluid was standing front of my car. He even popped the hood filled it up. I am so grateful for this place. Customer service super heros. read more

I had to stop in on a road trip b/c flat tire. They helped me out right when I got there. Patched the tire and didn't even want to charge me! Nice folks! Recommended read more

I had a small panic attack when the low pressure tire light turned on my dashboard. When we stopped to look at the tires we noticed a small nail in the front driver's side tire. Luckily for us we were within 15 minutes of Tetrault Tire Center. They were friendly and didn't try to sell us anything we didn't need. They repaired the tire for free and got us back on the road within 20 minutes. Great service. Highly recommend. read more

On a road trip, had low tire pressure and worried we had a nail in our tire. Turns out we didn't have a nail, just needed air. They were efficient and thorough and had us back on the road quickly. Definitely would recommend them based on my experience. read more

We got a big screw in our tire on our road trip. Brent was super helpful and friendly and they fixed our tire in no time!! If we're ever in this town again and need a tire we would definitely come back!! read more

My sister and I blew a tire in the mountains on our way to the coast. Luckily, we were able to put on our spare, and make it to Eureka. When we got there, we stopped in randomly to this place, just to inquire if it was safe to continue our trip and make it home. I don't know his name, but the man we spoke with was extremely kind and recommended that we switch the tires so that the spare tire was in the rear, rather than the front. They did it for us FREE of charge, and after we left we found out that they had been CLOSED the whole time. They wished us a safe journey home. We are in awe of their kindness and generosity! Great small business! read more

I had an appointment that we unfortunately had to cancel due to a medical emergency. I called back to reschedule, the man I spoke to was very rude to me, so I decided to take my business elsewhere. They schedule about a week out for brake inspections where as other places I've called can get me in within the next day or two. I chose here because I had a coupon to use, but I'd rather not have to sacrifice civil customer service just for a discount.... Customer service matters! Sometimes people have to cancel appointments for legitimate reasons, don't treat people like crap Tetrault. read more

Staff preoccupied after a busy day. Manager addressed issue promptly and was satisfied read more

I made an appointment at Tetrault several months ago and told them I would be using the "Free Front End Inspection Plus $10 Off Wheel Alignments" coupon that always comes in the local mailer. I thought I might need a wheel alignment, so I decided to try them out, as I had been seeing their coupons for years. When I showed up for the appointment, the mechanic asked me a few questions for his paperwork and then disappeared to check things out while I hung out in the waiting room. After half an hour or so, he came back in to tell me he couldn't do the alignment because all my control arms (upper and lower, both sides) were shot and needed to be replaced. He said he tried but just couldn't get the alignment to hold. (See Sande K.'s review, as they pulled the same stuff with her.) I was suspicious of this, and since I do most of my own car maintenance and repairs anyway, I declined the $1,400+ estimate, telling him I would do the repairs myself and possibly return for the alignment. As soon as I drove away, I noticed some noises from the front end that were not there before, basically rubber squeeking/rubbing type sounds that seemed to be worse when I turned the steering wheel. Everything seemed to be working okay other than those noises, so I figured things just needed to settle a bit after the mechanic "tried" to do an alignment. Because this vehicle does not get a ton of driving time, I kept putting off checking the control arms myself or getting a second opinion, only being reminded that I needed to do so each time I drove the car and noticed the noises were still present. This past weekend, at less than 2,000 miles since I had taken the vehicle to Tetrault, my wife and I were leaving from a local cultural event when I heard something different that sounded like a flat tire. I got out and checked, and, yes, it was a flat in the front left tire. I couldn't see any obvious signs of a puncture, so I tried airing the tire back up, but it wouldn't hold air. My wife went into the nearby gas station/mini-mart and purchased some Fix-A-Flat at a very high price, but that didn't work either. After some time, the Fix-A-Flat began leaking out onto the pavement, and that's when a stranger, who had stopped to try (unsuccessfully) to help me change the tire because I couldn't find the lug wrench that I normally carry in the vehicle, looked underneath on the inside and noticed the tire had a worn inner sidewall that had finally reached a point where it wouldn't hold air. That inside wear was the only significant wear on an otherwise good tire. I finally got AAA to come out, which took about two hours from the time I first called and involved another whole side thread of frustration and the kindness of strangers that I won't get into here. Even then, the AAA guy was ready to give up after he, like the other stranger who tried to help, had trouble getting the lug nuts off my specialized rims. Fortunately, I don't give up that easily, so I grabbed his lug wrench and jack arm and got the problem nuts off as he was prepping to call for a tow truck. He seemed relieved that I had solved the problem, and I let him finish changing to the spare, after which my wife and I were then able to cripple our way home. Today I did a bit of research and learned that the type of wear this tire had on the inside was indicative of a bad camber adjustment. While I cannot prove it, is my belief the camber adjustment was fine (or good enough) when I took it in to Tetrault -- it was only the toe adjustment that I thought was out -- and the mechanic left me with a really bad camber adjustment when I didn't sign up for his large repair bill. I believe his actions were what caused the squeaking/rubbing sounds I encountered after getting my car back, and that these actions caused wear to my tire that was not visible or obvious until it left my wife and me stranded for several hours and could even have caused a serious accident. Sande K.'s review tells me this is likely a pattern with this shop, and their "free" front-end inspection and discounted wheel alignment is probably just a ruse to get customers in the door and sell them something they don't really need, and when they decline, they leave their vehicle worse off than they found it. Again, I can't prove this, and it's only my opinion, but it is what I believe based on my own knowledge and experience. I will definitely not be returning to this shop, and I urge others to proceed with caution. read more

Very friendly and exceptionally fast service! They were able to get my tires in less than 24 hours. Dropped my car off and it was ready in 30 minutes. I've extremely happy with the professional service and the prices were less than several local competitors. They even threw in a free car wash. read more

Got an alignment a couple weeks ago for $70 and my truck still pulls to the left. Disappointed! - So after leaving this review, a week later, Diane in the front desk contacted me trying to make things right. However, the tech named Lee was completely rude and argumentative. So I canceled my appointment scheduled for another alignment....Whatever happen to customer service satisfaction? By far the worst tire shop I've ever gone in. read more

I left my office and saw I had a flat. I put the donut on and got to terault tires thinking I'd have to leave my car in the lot over night. Nope- they were open, fixed my flat in 10 min, checked my other tires and sent me on my way with no charge!!! AMAZING!!! And they didn't even know me- they will, I'll do all my business here read more

The staff was so helpful and professional . Called around looking for tires but decided to go with Tetrault simply because they were helpful and polite, willing to answer any of my questions without an attitude. Although we live 2 hours away I will definitely recommend this place and will continue to come here. read more