He thought he was breaking up adhesions and expressed I would be glad but what he did was dislodge…read morethe anchor in my shoulder which is what the mri showed and that I would need surgical intervention.

Rudest most disorganized office !…read moreSo they double book me at 3 pm and when I show exactly on time ask me if I cancelled my appointment. I say no. Then I wait another ten minutes . Then the gal at the desk finally is ready to take my paperwork. Proceeds to ask for my insurance card . I hand it over. Then she wants to xerox my ID card. As an identity theft victim I know that I can ask an office to identify me but they don't NEED an actual copy of my ID. Tim the trainer? Owner? Shows up tells me to go somewhere else without even listening to a sentence from me. And when I ask to talk to him he tells me he already has another client waiting ---- wasn't this MY time slot? Rude , inefficient and guessing they don't follow CA laws when it comes to ID either . What a colossal waste of my time - Shame on them

I've had the opportunity to see firsthand the impact Dr. Brett has on the people he works with…read more What sets him apart isn't just his knowledge and skill as a physical therapist--it's the genuine care he has for every patient who walks through his door. Dr. Brett takes the time to listen, understand your goals, and build a plan that works for you. Whether you're recovering from an injury, dealing with nagging pain, or trying to get back to performing at your best, he's committed to helping you succeed every step of the way. In a world where healthcare can often feel rushed and impersonal, Dr. Brett brings a level of professionalism, attention, and dedication that is hard to find. If you're looking for someone who truly cares about your recovery and long-term health, I highly recommend Dr. Brett and his team. Thank you, Dr. Brett, for everything you do to keep people moving, healthy, and living their best lives.

The best physical and sports therapist around and the front office with Amy is just as goodread more

We started this process on March 2 after being told that our young son would need approximately six…read moremonths of treatment. Five months later, that treatment still hasn't even begun. At the first appointment, the doctor examined my son, prescribed physical therapy, and ordered a custom nighttime brace to keep his feet at a 90-degree angle while sleeping. The problems started immediately. We were initially double-charged for the office visit, and it took more than a month to correct the billing error. We were also told our insurance would cover a significant portion of the brace, but after the order was placed, we were informed that a staff member had made a mistake and failed to account for our deductible, leaving us responsible for the full amount. A few days after my son's feet were scanned, the office called to say they had lost the scans and we had to come back for another appointment. After the second scan, they called again to ask whether the brace was supposed to be for one foot or both. The doctor also prescribed physical therapy. I contacted numerous pediatric physical therapy providers, but none accepted children my son's age. When I asked the office for guidance, I was told the doctor would recommend another provider. That never happened. After waiting another month, we finally received what was supposed to be the custom nighttime brace. It wasn't. It looked like a simple shoe brace with no straps to hold my son's feet in the prescribed position. When I called and went for another visit, the doctor initially tried to convince me that this was actually better than the brace she had prescribed. Only after I insisted did they agree to remake it. Then came weeks of delays and conflicting information. Every time we called, we were given a different explanation. One person said we had already picked it up. Another said it had been sent back for correction. Then we were promised it would be ready the following week. None of those promises were kept. By this point, we had lost confidence and sought a second opinion from another pediatric orthopedic specialist. After examining my son, that specialist told us that, in their medical opinion, he did not need either the prescribed physical therapy or the brace. Finally, after more than FIVE MONTHS, we picked up what was supposed to be the corrected custom brace. The doctor didn't even come into the room to check the fit or examine my son. We were simply handed the device and sent home. When we got home, we discovered something that perfectly summed up our entire experience. Both braces were made for the RIGHT foot. Not one for the left and one for the right. Two right-foot braces. After five months of delays, repeated mistakes, conflicting explanations, and a device that was not usable, we ultimately chose to stop the process. We were told that a partial refund could be issued, and we received back approximately half of the amount we had paid. Even with that refund, the experience left us without a usable brace and with months of our son's treatment time lost. ***Update after the doctor's response*** The doctor's response still does not address my main concerns. My son was not supposed to receive an AFO in the first place. We specifically chose a nighttime brace because he attends preschool and we did not want his walking or play to be affected unless absolutely necessary. If the final solution was simply an off-the-shelf night splint with no right or left side, why were my son's feet scanned and why was I charged $550 for what was presented as a custom orthotic? I also find it disappointing that the response emphasizes how the staff "worked tirelessly." They spent that time correcting their own repeated mistakes. Fixing those mistakes was part of their professional responsibility, not a favor to my family. What is still missing is a simple acknowledgment and apology. P.S. Despite receiving a partial refund, I was still charged over $200 for a device that appears to be a generic night splint available for around $15 at Walmart. Please refer to the photos attached for comparison

I've been a serious basketball player for most of my life. I suffered the worst ankle injury I've…read moreever had--multiple ligament tears and significant damage. I knew right away it was more than just a sprain, but I continued playing on it for two years. Over time, the pain became unbearable. I started to believe I'd have to live with it permanently, which took a serious toll on me mentally. Finding the right specialist felt uncertain, and I was skeptical anyone could truly fix it. That changed when I met Dr. Randall. I had surgery, and just six weeks post-op, the pain that I lived with for years is gone. For the first time in a long time, it feels like I'm not going to deal with that pain again. I'm extremely grateful. Dr. Randall gave me my quality of life back. G-d bless her--she's an exceptional physician who saved me from a lot of long-term pain and suffering. Thank you.

There are many things that make ProX special, but here are three big ones:…read more Tali is an amazing physical therapist. She truly customizes her care based on a patient's needs, strength, and status. Her knowledge of the body is unbelievable. The PT assistants actually stay with you during your exercises to help correct your form and ensure you get the most benefit. This was huge for me because prior places I had been told you to do a few things then left you alone to muddle through. The entire staff is very friendly and caring. Huge shout out to Loci who was an amazing advocate through my treatment. I have been in and out of physical therapy for 3 years and finally feel like I'm at a good place. Thank you ProX!

Jen has been very instrumental in helping my hip to get stronger and have more flexibility after…read morehip replacement surgery. The office personnel are very friendly as well as the atmosphere here. They work on the whole body to align and relieve pain. I highly recommend Pro X for physical therapy. Sincerely, Kim Wolfson

I was referred to Dr. Rachel to be seen during my pregnancy. I typically don't write reviews but…read morewas really disappointed in the treatment I received over the phone by their front desk "Mia." I was trying to inquire if my insurance was covered here and she was very condescending and rude. I was actually taken aback at how snotty she spoke to me. I was willing to pay out of pocket to be seen for care, but due to the treatment I received on the phone, I am no longer willing to be a new patient here. I hope Mia is not like this with other patients, inquiring future patients, and especially not expectant mothers.

I highly recommend Dr. Sydney Goldman at Calabasas location. She is knowledgeable, compassionate…read moreand professional. She treated my stiff neck and helped me get back to my activities again, pain free. The clinic is state of the art and the staff are wonderful.

The doctors are great! It's the front desk staff that is rude and short with the patients. They are…read moretoo busy gossiping with each other and not caring to help the patients or even taking the initiative to help the patient with their paperwork.

My entire experience with Dr. Bawa and his team has been exceptional. I have felt so taken care of…read morefrom beginning to end that when people ask about how I'm feeling I "rave" about how I felt no pain and healed quickly. Your group is stellar! I am beyond grateful for your care. TY