Probably the worst customer service I've experienced. They don't answer or return calls. I was…read morestuck with them due to my home warranty. Allegedly they have to order a part but the part is coming from Baltimore which means my system should be fixed soon right? Wrong. After having tried to contact them for 3 days straight while having NO air condition in the middle of this QUARANTINED PANDEMIC of a summer, they EVENTUALLY came to check out my unit on a Friday and stayed all of 5 minutes. (After I had to give personal information regarding the health of my asthmatic child). I have received no call or update yet about anything and the house is more than unbearable. If you have a choice - stay FAR away from them. I'm surprised they have any amount of stars over just 1.

The technician arrived as scheduled per window hours. He was courteous and efficient. This was…read morethe second time we used your service for the fall checkup of our newly installed HVAC in June 2021. The unit installed has performed as expected. Our electrical bill has been reduced amazingly during summer and winter months due to efficiency rating of our new unit.

Shaw is an incredible professional with a servant's heart! He is someone who not only does right by…read morethe customer every time but also creates a lifelong client! If you have any HVAC needs, this is who you need to call!

My air conditioning went out and they were called by the tenant. It needed Freon and they wanted to…read morecharge me $997. Outrageous !

Do not recommend unless you want to pay top dollar for bottom barrel install. We moved into a home…read morewith a Shaw's 2016 heat pump install and will be spending ~5k to address the poor quality of the air handler install. The previous owners of my home were quoted 13k for this install. Code violations, did not follow manufacturer's instructions and no permits pulled. Permits have been required for changeouts in Talbot County since 2012. Shaws declined to view the install and consider making things right. Another local HVAC company saw this install and said "holy shit I wouldn't have put a sticker on this." - Our unit is only ~ 1 inch above grade and is supported by patio pavers. Both unit, ductwork and condensate pump are sinking into mud causing moisture and mildew problems. - Manager said he has never heard of codes requiring mechanical equipment to be at least 3 inches above grade. Attached is a screenshot of the 2018 international mechanical code (current building code for town of Easton, MD) regulation for clearances above grade. - Manufacturer's instructions included 4 inch condensate p trap, due to unit being installed only 1 inch above grade they installed a shallow trap (~ 1 inch) which manual says explicitly not to do. Picture attached. - No permits pulled. I believe that the unit would not have passed an inspection. - Duct work is touching dirt. - A crawlspace company that had no skin in this game noted our install is "in the bottom 10% of installs they've EVER seen in this area." - Our condensate pump was buried in mud despite unit saying "Indoor Only". Shaw's manager said that our crawlspace should be considered indoor, but at the same time also said that there was no secondary condensate system because it was not considered an indoor environment. Be prepared to get the angle that least benefits you if you use this company. - No secondary condensate drainage, secondary pan or no overflow detector which goes against manufacturers recommendations. The real kicker in this situation is that Shaw's refused to come out and view this install and to consider making the situation right. There was one other company that we had questions for after we moved in and they came out, assessed the situation and made it right. I would not recommend an expensive install with this company.

This company did a GREAT job replacing my boiler that had failed. They responded promptly, worked…read moretirelessly, and resolved a few performance issues that arose during the installation, and the owner was directly involved from start to finish. Cannot recommend them more highly!

Called my home warranty company because my heating unit failed. Within 10 minutes Allways There…read moreHeating and AC was on the phone with me. Locally owned business with an incredible amount of background in the HVAC industry had me feeling confident. The following morning my furnace was repaired and functioning at 100% within an hour of their arrival. The staff is knowledgeable and very pleasant to deal with. Most importantly they are straight forward and honest. They dont take advantage of you and price point is spot on. Solid local HVAC company to deal with! EDIT: HVAC failed in the winter, as expected with my luck. Oil unit wasn't communicating with the thermostat. After troubleshooting for a few they told us we needed a new thermostat which would run us about $600. We got a second opinion and it turned out that the thermostat settings somehow got changed (by us, not the HVAC company). After reprogramming the thermostat and connecting it with the unit we were back I'm business for $125. The competitor simply had better diagnostic abilities and took the time to make sure settings were locked to avoid this from happening again.

Rude, arrogant, and condescending. Instead of being helpful they seemed to want to get out of…read moreproviding more service after receiving the home warranty deductible.

WELL, I THOUGHT I had good service! Call on June 17 for an annual maintenance check on blue…read morecoupon, told me there was an issue so I had to pay for Service Call. I did, now here I am standing in a sweaty hot house again!! Thermostat 64, temp 88 GOOD SERVICE IS SO, SO DIFFICULT TO FIND

I'm done using them. I have been a customer for more than 10 years and have always had a good…read moreexperience. They installed my new furnace. I've always called them and have never had an issue. Today, I'm DONE. They just charged me $495 for a service call to come out and replace a thermostat that I could've bought at Home Depot for $100. My jaw dropped. I get that they have labor to cover. I get that. But this is ridiculous. Then I called to ask why, and the receptionist said (and I quote) "I can have him turn around and take the unit off the wall." Are you kidding me??? I will NEVER use them again. Create customer service by the way. Nice reponse. Never again.

Timely response; solved issue immediately, replaced part, and air conditioner working smoothly now…read morefor months. Money well spent; Thank you!!!

Our furnace stopped working. They came the following day and found out there was a short in the…read morewiring. They were able to fix it. Now our heat has been working and my family and I are grateful for their service.

My water heater needed to be replaced over a weekend and J and R were incredibly helpful- swift…read moreresponses, shopped around to get me a good deal on the heater, and super quick in installing it (on that same weekend). I highly recommend J and R!

This company has cost my mother thousands of dollars in trying to fix our A/C unit. Last winter our…read morefan broke in our unit. We wanted someone to just fix the fan. We ended up with another unit because the new fan wouldn't work in the system and the old fan did a number on the unit. So they brought a new unit and installed (so we thought) it. Long story short, the unit didn't work properly and instead of fixing the problem, this company stopped answering our calls and we have been dealing with the issues this company has cost ever since. We had to pay another company to come in to see what the problem was. When they were done evaluating the unit and heater, we were told that the system wasn't hooked up properly and we didn't have all the equipment for the outside unit that came with the system. I recommend highly to STAY AWAY from this company at all cost. Hire someone who is knowledgeable and willing to talk you through the process TRUTHFULLY and is able to hook up the system properly so you won't be stuck with hot air in the summer and cool air in the winter. It could cost you way more money than expected.

"half of life is just showing up..."…read more It was easy to schedule Gentle Care Property Maintenance & Repair to take care of some urgent plumbing repairs at my home. They were very responsive to our Yelp messages and follow-up questions. Unfortunately, when the time of our appointment arrived, they were nowhere to be found. I had shifted around my entire work schedule to be able to be home and was left scrambling to find another handyman on short notice. I understand things happen but I would have expected at least a call to let me know they wouldn't be coming and to reschedule my appointment. I am unlikely to return to this business based on my experience but if you choose to use this service you may want to call and confirm your appointment.

I foolishly blew a fuse trying to replace my own thermostat. Devvon responded to my request for a…read morequote immediately, gave a fair price, and was able to come at a time that worked for me. He also resolved the issue quickly without making me feel like a total idiot. Super friendly, great service.