The technician arrived on time and got to work immediately. He already had the correct part and…read moreinstalled it. He then turned on the oven to make sure it was working properly. Overall a good experience

Ace is the place to go with! I have had such a great experience with this family owned and operated…read morebusiness for years now. They really take care of their customers! My dryer was going haywire and they made sure to send someone out asap. Kraig came and was super respectful, friendly, and personable. He diagnosed the problem right away and got it fixed in no time. Not to mention he was here sooner than expected within the given timeframe, which you don't see very often with repairs. Thank you for getting it done right the first time!

My brand new Samsung dryer I just had installed from Home Depot wasn't producing any heat…read more Household Centralized was able to come out earlier than the initial date. Doug arrived within the time frame today. He ran some tests and installed the vent duct. He showed me that there was heat now. I felt the heat from inside the dryer and I was thrilled! Great work Doug! Thank you!!

Household Centralized Service was contacted by Lowes when my parents, less than 2 month old Samsung…read moredryer just stopped working. I was contacted by this company, appointment scheduled, and within the week Tyler came to the rescue. He diagnosed the problem in less than five minutes. Parts needed to be ordered and a tentative two week date for install. It was less than a week when I received the call the parts arrived and another appointment made. Centralized was able to give me a time window conducive to my schedule and I should add, that prior to both appointments, Tyler called and assured me of his arrival. A hour later the issue of the dryer was fixed. The primary installers of the dryer either were lacking the skill or proper tools for the electric connection and Tyler should me the charred wires. Tyler was friendly, knowledgeable, professional, and quick. A big resounding YES in recommending this company.

I paid $816 to have my refrigerator repaired by Mr. Appliance because food was freezing on the…read morebottom shelf. The technician came and replaced two parts. During the visit, he initially told me I would need to order those parts and that it would take two weeks to receive them, but then he said he had both parts in his car and replaced them. After he left, I noticed a lot of moisture on the top shelf of the refrigerator. I contacted the company several times, but they told me this was a different issue and that I would need to pay again for another diagnosis and repair. They had already charged $150 for the initial diagnosis, and later they asked for another $150 for a second diagnosis, saying the refrigerator was working fine when the technician left. I am disappointed that after paying $816 for the repair, the refrigerator still has problems and I am now being asked to pay additional diagnostic fees.

Review for Mr. Appliance - North Central Ohio (Perrysburg location):…read moreI had a very disappointing experience with Mr. Appliance (North Central Ohio - Perrysburg). In July 2025, their technicians misdiagnosed my nearly 20-year-old dryer, assuring me the issue was a faulty coil valve. Based on that confidence, I paid $311. After the repair, the gas smell problem remained, and the techs admitted the diagnosis was wrong. They then suggested another $250 repair, which I declined. The part was removed, and I was told I'd get a refund. Instead, the office only refunded $55 for the part. I explained multiple times that I was willing to pay their $119 diagnostic/service fee, but not for a failed and reversed repair. That means I was asking for a fair refund of $192. With only $55 refunded, I am still out $137 more than is reasonable. Despite repeated calls and even sending a certified letter, I never received a return call from the owner or manager. The BBB confirmed they consider the matter closed with only the $55 refund. At this point, I am still out $137 with nothing to show for it--still a broken dryer and no resolution. This company misdiagnosed the problem, charged for work that didn't fix anything, and then ignored multiple attempts to resolve the matter professionally. I cannot recommend Mr. Appliance of North Central Ohio (Perrysburg).

Wonderful experience. Had a Veteran needing a used washer. A good Samaritan citizen stepped up to…read morepay for it. Josh, the manager at D&D, gave me a great price and followed through on delivery and install. This was no small feat as there were some mix-ups on the Veteran's end. I would buy from Josh again!

The worst most unprofessional experience Ive ever had with a buisness. I bought a washer it stopped…read moreworking right within a week. I called they told me to bring it in and they will repair it. I picked it back up and it wasn't working right still. So I called back and told I could bring it back in and they would swap the washer out for a new one. The day I brought it in the owner told me they didn't have a washer "tested" that I could have, but would deliver one in two days. They didn't deliver a new one and have stopped answering my phone calls. This company basically sold me a defunct washer took my money and got a keep the washer.

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

I was referred to this company by my next-door neighbor. Once I called, Kraig came within two hours…read moreand got the job done wonderfully. He knew exactly what to do and told me about everything. Wonderful job.

I have a GE washer that I bought in 2020 that stopped working. I called Ace appliance and they said…read morethere's a 90% chance they can fix any machine they look at. They charged me $100 and could not fix it but offered me a $30 coupon off of one of their new machines. SMH I would suggest you not go to them just go buy a new washer. You're gonna be out $100 for nothing.

Poor service with no follow up on repair parts. Left 5 calls with office and no service…read moretechnicians or supervisor got back with me. Very frustrating, definitely would not recommend this business!

Excellent company. They have repaired several appliances for me over the years. Today they came…read moreout to repair my dishwasher. They were fast, efficient, and friendly, not to mention they gave me some helpful information on the care and maintenance of the dishwasher. I highly recommend Rapid Repair!

I recently had my vacuum repaired, and it works perfectly. They offer a wide selection of vacuums,…read morebags, and filters. The staff is professional, kind, and excellent to work with.

I have had to use them more times than I admit on my newer Maytag commercial quality washer. Their…read moreservice tech have always been very good with communication and have done a good job repairing a very expensive piece of junk. After four years the washer is now unrepairable but instead of trying to talk me into fixing it they were open and honest. Will definitely use them if needed in the future.

Prompt response, pleasant technician, very pleased with the service from this company!read more