Great experience working with Seamus from Paul Miller Audi in Parsippany. I was having trouble finding a district green Q5 for months when I came across a TikTok of this dealership with the color I wanted. I DM'd them and they reached back out quickly saying they would have Seamus work with me since it was his video that got me in the door. I had previously went to closer Audi stores but they were rude or didn't want to be bothered because they'd have to order the car for me. Instead, they kept trying to push other cars on me or would ghost my calls/txts. This dealership was over an hour away from me but chose to go with them because of how Seamus treated me. From the beginning, Seamus was very communicative and receptive to the things I was requesting. I hadn't bought a car in 12years and had heard horror stories with the game playing.I told him off the bat I wanted everything handled over the phone and to just walk in day of, sign, and leave. He did exactly that. We had to order the color/model car which took 4 months from start to finish but was worth the wait. The whole time Seamus kept me in the loop, answered all of my millions of questions, dealt with my crazy, kept me updated, and answered me back quickly. Transparency was super important to me and everyone I dealt with was very transparent. They explained everything to me every step of the way, had all the paperwork ready and signed before I even got to the dealership and when I got there all I had to do was sign with finance and I was out the door. When I got to the dealership I was greeted right away. The showroom is big and bright. They have a nice coffee area and Seamus even offered us coffee and water. Working with Seamus was easy and working with finance was too. I was told about everything but nothing was pushed on me. If I said no to something, it was a no. No questions asked which I appreciated. I was in an out in under an hour. After, Seamus took the time to set up my car for me and show me as much as he could before he let me drive off the lot. I have since asked him questions and he continues to answer me promptly even though our sale is complete. I never felt like I was just a sale or that I was being taken advantage of which was important to me. Seamus made my buying experience seamless and stress free. Not to mention I love my new car! Thanks! read more

Paul Miller Audi - Audi Q5 Sportback S-line - Car Dealers Near Me - Parsippany, New Jersey

I have an older Audi but it runs like new. I always use OEM parts to keep it going. These folks are helpful sourcing what I need and the order is always perfect. read more

took my A4 for 110k service today. This is what I paid: $330 110k service (which is ONLY LABOR) $115.95 oil service (should be oil price only then since labor is already included in the $330?) $17.15 filter element Total $463.1 before tax Then I remember having paid way less than that at Audi Millburn just few miles away. I contacted Audi Millburn. They told me the cost of 110k on the A4: $308 before tax which include oil change and filter. The $330 labor + $115.95 oil + $17.15 filter at Paul Miller if a complete rip off. Be advised read more

MUST READ BEFORE GOING: On February 2nd, 2026, I leased a new "Late 2025" Q5 from Paul Miller Audi. Since the first night I got it home it began alerting me to a Central Locking System Malfunction and to contact the dealership immediately. I called them and they asked me to keep an eye on it, so I did. The error message continued and the car was unable to lock. Then, the Check Engine light came on. I called Paul Miller Audi to report to them that my car would NOT LOCK. The earliest appointment mentioned they had to receive a loaner was 9 days away. Fine. I turned in the car and received a loaner. It was a "Late 2025" Q5, same as the car I leased. THIS LOANER BROKE DOWN ON THE HIGHWAY. It overheated and had a drivetrain malfunction. I called Audi and they told me it was my responsibility to have it towed back to the dealership. I was not charged, but I had to wait with the car in the freezing cold for one hour and a half. When I asked them if I was able to Uber to work and if they would cover the expense they said "NO". I returned to Paul Miller and they had another loaner waiting for me. Funny how they had it so quickly. Now for the unbelievable part. It has now been one month since my brand new car has been in the shop. There is still no ETA on when the car will be fixed. I am still being billed for the car AND ON TOP OF IT I AM STILL BEING BILLED FOR MY PREVIOUS Q5 THAT I RETURNED WHEN I LEASED THE NEW ONE!!! YES, I'M BEING CHARGED FOR BOTH!!!!!!!!!! DO NOT GO HERE. DO NOT BUY AN AUDI. PAUL MILLER CUSTOMER SERVICE COULD NOT BE WORSE. ED IS THE GENERAL MANAGER, "We don't make the cars, we gave you a loaner, you need to pay your bill, there's NOTHING I CAN DO." This is my 4th AUDI. I have been a loyal customer for 10 years. This is how they treat people. Car still in the shop. No one calls me to apologize. No one knows anything. PLEASE BEWARE. read more

Peter Wendell is a trusted, kind, and efficient salesperson that I've been fortunate to work with several times. You would benefit from his expertise and approach as I have. read more

Last time i tried to schedule a service, Paul Miller Audi was scheduling 3 weeks out - it really was a simple oil change. I ended up going to a local service place who was pretty good. So now I am up for my next service and I try Paul Miller again. After giving details I was put on hold and about 5m later what sounded to be a remote service rep picked up my call and started the process of collecting info from scratch. When I mentioned that I had provided all of this, she put me back on hold. Another 5m passed before I gave up. read more

When I purchased my car a few years ago the dealership ran like clockwork. They were kind, friendly and knowledgeable. Now they fired most of the people I knew there since they have NEW UPPER MANAGEMENT. They are under staffed, rude and the showroom was dirty. All they want is your money. Joe Y (finance dept) told me to leave his office because I was falling for his shady ways and I wouldn't sign the contract after he kept pressuring me. In service they didn't have any loaner car (now I booked this appointment back October for December). REALLY!!! IT'S A DEALERSHIP AND THEY HAVE NO LOANERS. Very BAD sign. I will NEVER be going there again nor should you. read more

I made an appointment to see a 2020 audi q3 After driving 3 hours in a rain storm with highways and roads closed due to flooding i make it .The salesman repeatedly tryed to push me to buy new then the salesman tells me that the car i wanted had been flooded .what a complete waste of a day a total bait and switch ..shady practice.. read more

Paul Miller Audi - Grand central closed due to flooding - Car Dealers Near Me - Parsippany, New Jersey

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I hardly ever write reviews, and almost never negative reviews. (Check my reviews for verification). We were on vacation when our second Audi had an issue and a warning saying "Not to Drive, Turn car off, and check coolant level". We did this, but coolant level was fine. We were 3 hours away from home and our local dealer. Called service at Paul Miller Audi, explained the situation, and asked if we were OK to drive the car. (Warning light was still on). After a hold wait of 4-5 minutes the person came back on and said we should go to AutoZone and buy coolant. We explained the coolant level was not the problem, and could we talk to someone to see if we could bring it in to be checked. Another 3-4 minute wait for them to reply that no-one was available and we should call a tow truck. read more

If you're looking to trade in your vehicle and purchase or lease another, unless you're looking to receive 20% of what you should get for your trade in, before you even begin to negotiate the cost of the vehicle you're looking to obtain, Paul Miller Audi is not the dealership to do business with. To add, when someone makes an offer and states "they may be able to offer", that equates to NO OFFER. Paul Miller Audi is a waste of time. ANY contact requires an offer, an acceptance, and consideration (in this instance, the car. However, under contract law for anywhere in the United States, according to the Uniform Commercial Code, consideration can be for $1) The dealership has on their website a system that allows you to enter every detail about your vehicle, and include specified pictures to see the condition. So, how can the dealership thereafter provide a "ballpark" estimate that's over 20% less than its competitors? Yes, it's a joke, aside from a waste of time. Typical car dealership playing typical games with no reason other than to attempt to take advantage of anyone who doesn't know otherwise. Look what I was offered vs what I received only selling my vehicle to CarMax. If an auto dealer wants to take into consideration your trade-in and the vehicle you're interested in, they might start by providing you a good offer for your car. Then, it's all games being too a fair and reasonable price for the new vehicle. So, when a dealer that's only buying and knowingly has nothing to gain on a sale, that's much more indicative, as you shop around. My advice- TAKE YOUR TIME TO RESEARCH ONLINE, and SHOP ELSEWHERE. Paul Miller Audi fails to even advertise on their website all available special financing rates that are advertised by Audi, along with information from third party reputable sites, which list all of the finance rates and deals for each month. read more

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Brought my 2020 Q5 in for a routine oil change and tail light replacement. Was immediately advised by the service dept. advisor that after reviewing the history on the car, it appeared that the last "service" was done at 40K. He then proceeded to UPSELL me the 60K service, stressing it was highly recommended. I agreed based on my mileage being at 66K. Note: I never received the intake text advising my car was in the service shop - you know, the one that every dealer provides with your service advisor's information and updates on your car while in the shop. Following morning I received a phone call indicating the 60K service was done but they were holding it for additional oil consumption review. Later that afternoon, after checking my Car Fax records, I noticed the 60K had been done a year prior. When I called back to advise them, I was told it was "human error" and that the advisor didn't see it in the system. I might add that both the service manager and service advisor committed the same "human error" after telling me they double checked because they thought it was odd that one hadn't been done. I might also mention that the original 60K service, roughly a year earlier, was performed by this same dealer. They proceeded to apologize for the oversight and instead only charged me for the 70K service ($300) which included 2 filter changes, instead of the 60K ($750). That would have been a commendable gesture had they actually performed the 60K service, but they did not. I was not offered a deal - I paid for an oil change and the additional filter changes. Additionally, I had to request the multi-point inspection video TWICE before it was sent. When it was finally sent it was time stamped showing it had been recorded 2 days AFTER the service was performed and 15 minutes after the 2nd time I requested it. The service tech basically walked around my vehicle, mentioned he checked all fluids, tires and replaced the tail light. Doubt it was longer than 10 seconds. Both the Service Manager and General Manager refused to comment on how that could have happened. I can only assume "human error" again - NOT ! Other than replacing the tail light, there is no confidence or peace of mind that Paul Miller actually performed the services they claim to have done. They say they performed the 60K (remember, that was before I advised them of their "human error") yet they have no records from that day documenting all that was done to the car and no inspection video to prove it. They provided general Audi guidelines for the 60K service and said "we did this". I was also advised that they were unable to "open the closed ticket" to list the individual services as I requested, which only proves that they did not perform the 60k otherwise it would have been legitimately documented at that time. The previous 60K service they performed clearly itemized what was done but mysteriously this time it wasn't. Another "human error" . Bottom line.... Paul Miller Audi should NOT be trusted. Their practices are shady, to say the least, not to mention that they avoid addressing their shortcomings and only respond when Audi USA is called. read more

Got a Q5. Had it 2 days. Had 2 major problems. Audi bought back the car. Not happy with the management at the dealership. Never again. read more

My lease was up for my Audi A4 in July so I started looking pretty early for my next car. I wanted to upgrade to an SUV and originally had my sight set on a Q3. I am from Rockland and started shopping around at the local Audi dealerships. For some reason, Q3's were low in supply so the Q5 was being pushed. The pricing was a bit much for the Q5 when comparing MSRP for my 2020 A4 vs the 2023 Q5. I shopped around and stumbled upon this dealership. I called and spoke with Steven Catalano. He heard my needs, request on certain packages and colors and worked with my budget. We worked together for 1-2 weeks. My work scheduled was a bit chaotic but he worked with me! I signed a new lease agreement on 3/31. The process took longer than usual due to a few address differences based on my current address and the one on my license (recently married). I ran into a few issues. I signed the deal pretty late and saw an SOS button fault. The service department was closed so I had to return the following day to have this reset. I live 40 minutes away so this wasn't ideal, but they accommodated me last minute with a rental, it wasn't cleaned, but it was given on short notice. Another issue I ran into was with my plates. I am a NY resident and did the deal in NJ. I was originally told I couldn't transfer my plates. Towards the end of the month when the dealership plate was expiring I reached out for a status update on the new plates. I was told the DMV was extremely backed up to call the following day to schedule an extended dealership plate swap. I've never heard of this service but did as I was told. The following day I was told that my NY plate did in fact transfer so I can keep my original plates. I received a registration suspension from the DMV saying i canceled my insurance and need to turn in my plates. Very strange since I received a registration sticker from the dealership. I am working with my insurance and the DMV to sort this out. I'd still recommend this dealership. They beat the other dealership prices by a landslide and were easy to work with. Thank you, Steven for my Q5! read more

Do not bring your car here for service. They may do a good job, but the wait is ridiculous. An oil change over 2 hours. Another time I was here, the service was done, but they had my car waiting for a wash for an hour and a half! Also didn't address a problem I was having with my settings. Beside this, they charge double for tires, brakes, and other services. To top it off, they beg you to give them an excellent rating when the survey comes! T read more

I would give zero stars if I could. Set up an appt with a loaner car weeks in advance. 5 mins before leaving the house to drop the car, they call to tell me no loaner. They offer to come get the car. I let them. Service adviser calls and not only doesn't apologize for the incovenience, gaslights me and tells me maybe it's because I made my appt too late in the morning. (10 am). What?? I start to lose my patience which was already on alert because of the initial inconvenience. I then ask when I can expect the car to be returned. I'm told he hopes to get it by the end of the day. So now you have my car, no loaner (gaslit into blaming me), and you can't guarantee I'll get the car back before the weekend (it was friday) ? Astonished, and beyond frustrated, I curse out loud- not at the adviser-but in general. He then hangs up on me! Exasperated I try to reach the manager. The operator proceeds to tell me I shouldn't curse (I'm sorry-but now you're my mother?) The manager ultimately calls me back and says he will look into it and offers to service my car at their cost and promises I'll get it back that day. As if they were now doing me a huge favor. It was never about the money. Just common courtesy for people's time. read more

Update: A generic reply from the business over a month later should tell you everything additional you need to know about the service here. Disappointing, makes me question wether the Audi brand has standards . read more

The service and parts departments are terrific! I needed a part for my EV vehicle in a short period of time and they were incredibly cooperative and went out of their way to help me. Matt in service and John in parts are a credit to the organization. read more

Follow up review to my son's purchase of a 2018 Audi A4 - a couple of weeks after he purchased the car from this dealer, i told him he should be on the safe side and change the oil, air filter and cabin filter. He laughed at me and said okay dad. We did and was he shocked. The dealer obviously didn't perform any maintenance on the car prior to selling it as a retuned lease (they did wash it - wow). Everything we changed was extremely dirty (and the car had less than 10k miles when he bought it). Do not trust this dealer (or any dealer). I really thought they would be a better dealer....NOT! read more

I would highly discourage anyone outside of NJ from purchasing a vehicle from Paul Miller. As a PA resident, I purchased a vehicle in late June whose battery failed PA inspection and was told by Paul Miller that nothing can be done to fix the issue. The Paul Miller warranty is a farce and I recommend purchasing a vehicle elsewhere. read more

Didn't do any of the things requested but remove the rock in my breaks, they turned off the oil change light without putting any in, doing some real dad from Matilda type shit over there, never get your car serviced by them. read more

After having horrible experiences at Audi Mendham I tried Audi Paul Miller and was still extremely disappointed. I have been experiencing safety issues with my vehicle where the passenger airbag turns off. Then I received notice that there is a recall out. The recall is not yet resolved, but audi Mendham said there is a temporary solution they would do in the meantime. They didn't have appointments, but Paul Miller location does. Paul Miller location said they didn't know about that temporary solution and were not willing to call Mendham to see what could be done. I don't feel comfortable driving this vehicle with so many safety issues that keep coming up and customer service doesn't care and responds with such an attitude. Spoke with Aaron king read more

So... I don't know if anyone else has experienced this but here goes: I started taking my 2013 Audi S5 convertible to Paul Miller Audi a few years ago and everything was going well until last year, September, when the convertible top stop working. I took my car to Paul Miller Audi Dealership for the 55,000 miles service and I was told that besides the factory service, I needed to replace the battery which was going to be an extra cost. I said okay to the service when Aaron King my service rep reached out to me. I picked up my vehicle after the service was completed and about a few weeks later I was driving the car on a nice day and tried to put the top down and it wouldn't go down. I scheduled a service appointment again at Paul Miller Audi, when I dropped off the vehicle, I explained the issue and was optimistic. A few days later Aaron King the service rep called and said they needed to replace the entire top of the car for 14,000 DOLLARS! WHO HAS THAT KIND OF MONEY TO SPEND ON A CAR THESE DAYS WHEN YOU HAVE KIDS IN COLLEGE?! I thought he misspoke, but he followed up and confirmed the price with a text. I WAS FLABBERGASTED! I called him right away and asked if the 14,000 DOLLARS QUOTE was a mistake, but he said no. I asked if there was no other way to fix the top and Aaron said that was their recommendation. I immediately said please put my car back together and I'll pick it up. As I was waiting for my car, I asked Aaron King again if there was no other way to fix my car and he said this is what was recommended and that they also had another customer with the same issue "who decided to pay the 14,000 DOLLARS to fix his/her car which was at the dealership for 3 months already". After I receive my car and look to see where the issue was, I couldn't believe how Paul Miller Audi Dealership left that area of my car. It was treated like a junk yard vehicle. I then went to get multiple second opinions and they all said that the wire was deliberately cut by someone, but the dealership said the wire had gotten corroded and popped. I don't know much about cars, but I do know that those wires just don't pop! I went back to Paul Miller Audi and spoke to the service manager about my findings, and he basically dismissed me! The only place I serviced my vehicle at the time was at Paul Miller Audi so how did the wires for the convertible top get cut and why? I filed a complaint with Audi USA Case # 05875945 about what happened and although they were very nice, I was basically told that because my car was 10 years old it not worth fixing! I am very disappointed not only by Paul Miller Audi but also by AUDI USA as well. You're basically saying to your customers we stand by our vehicles but after 10 years F... YOU! read more

Before I sent my car to Aaron I was given a date when I can obtain a loaner. I told them the issue with my car and they said they would have a loaner for me a week later on a Monday. They diagnosed my car told me everything that was wrong with it except what was actually wrong with it. It was the communication to the ECU. They then gave me a $7100 bill and told me this is just the start. I just got a new battery and they told me my battery was low charge and tried to charge me $1100.00. I went to insurance and they told my insurance it's only $675 to fix my car so I wouldn't need insurance. They basically lied . When I called they were so rude to me . Told me I didn't have an appointment for a loaner and told me if I go through insurance they do not do loaners which is totally understandable but the rudeness of Aaron was very unprofessional. I made arrangements to tow my car to another dealer so I left a message saying it will be either picked up Friday after 4 or Monday. Arron told me before to bing a check for $200 . He then called me Monday I told him Insurance will bring the check for $200 and he cut me off and said "plus tax" I said ok would u like to speak with the insurance adjuster so you get the right amount of money and coordinate the transportation of my car... he said " your responsible for your own car" very rudely I said I know my responsibility I been paying for this car for 5 years I don't need you to tell me that . He told me if I don't pick up my car soon they will start charging me storage fees. Long story short do not go there especially do not talk to Aaron. The manager was fair and explain things calmly and a lot more clearly than Aaron did. The receptions I asked about the loaner was extremely rude too. I don't do a lot of these but as I'm in my Uber spending money to get to work wasting a month with my car in there I had to warn you all about my unfortunate experience. I hope you all have a blessed day read more

Lazy Service Department, had to bring my car in 9 times before they fixed the actual issue. Biggest waste of time.

My son brought in his 2015 Audi for service. He told them there was a grinding sound from the steering wheel at low speed. They told him he may needed some power steering fluid. And it would take a little while to work into the system. Within 24 hours the car indicated a steering failure and do not drive. I felt my son could have been in danger. Lazy and incompetent snd possibly dangerous. Worst dealership I've ever seen . Apparently the the reviews of poor service, and there plenty, echo this sentiment read more

Leased a new Audi A5 Sportback from Paul Miller in November 2022 with Joe Yusufov. I had previously leased a Lexus with him a few years prior so I was excited to continue the relationship. As was the case when I leased a Lexus with Joe, the transaction on my latest Audi was fantastic. We worked on my deal for a couple weeks before coming to a number. Joe really worked hard to get me to a point where I felt comfortable moving forward. He was honest, upfront, and transparent, and most of all fair. Better still, his follow up after I took delivery was wonderful. He has, to this day a month later, been available for any questions I've had. This was my first experience with Paul Miller sales, so I can't comment on the department as a whole, but Joe was amazing. Highly recommend him. In terms of their service department, I've yet to visit. I am hoping for a positive experience. read more

This place needs to upgrade their employees. Especially at the front desk... If you call and get Erica on the phone, hang up.... She is a complete mess. She knows nothing and is rude. Even if she is working for free, they are paying her too much. Last thing a business needs is incompetence on the phones. read more

Look for another Audi Dealership. There are a lot of options for Audi Dealerships in New Jersey to waste your time with one that provides the bare-minimum. If you are looking for professionalism, you are looking in the wrong place. The combination of a young staff and senior staff you don't get attentiveness or experience. You get young employees who speed your car into the garage bay and senior employees who provide an outdated service. You don't expect this from any dealership, but especially not from an Audi Dealership. With that being said, my experience was unprofessional and untimely. I usually don't find myself going into a dealership unless it is for warranty work or a speciality job. With the amount of great European Specialist we have in the area it just doesn't make sense. I landed here because my car was getting warrantied work through Carvana which ended up being a total of $8,000 and 3 trips. My Service Advisor has always been helpful to the best of his abilities but it was in his absence that it all fell apart. While waiting for a call back on an approval for a warranty the following happened. He was out for a week unexpectedly and I was provided no update. I called a handful of times to their service desk for updates and then when I asked to be transferred to the the Service Manager I was sent to voicemail a few times without a follow up. My steering wheel was cut at the time it was on their premise. "They don't know if it was there beforehand." I had shown the Service Advisor on call since it was after 5pm the cut, they took a photo of the steering wheel, VIN and Mileage. I don't know why I would just make something like that up? Out of all the claims someone could make up. The fact that their valet staff speeds with customers cars on premise and I'm sure they are just as careless when they detail your car, hence my steering wheel cut. I made sure to have the photos attached with my invoice for exposure, so that the issue would be addressed. I had to leave a message with the General Manager to finally get my Service Advisor to give me a call back. Just to tell me that their manager said there is nothing they can do for me. So after waiting for my part to come in, since I had already agreed to the work, I had to get a hold of the Service Manager in person to walk them over to my car and have this discussion. They avoided my phone calls just for him to tell me "Oh we have a guy who repairs our used cars that will be $150, I'll split it with you". Why you did not lead with that weeks beforehand is beyond me? Even if you did not think it happened on the premise, they could have still offered this service. I should have known better, so this why I'm passing along my experience. I never write reviews, but you need to just go somewhere else. If you need to go to a dealership for warranty, anywhere is better. read more

On a recent trip to the area from out of state in our Q7, my wife and I were in dire need of an auto repair in order to be able to get back to our home. The staff at Paul Miller Audi exceeded our expectations, by stepping-up and promptly getting the job done, as well as proving a loaner vehicle during the process. A special THANK YOU to Stuart (Servicing Consultant), Brian (Parts Dept.) and Matt (Servicing Mgr.). We appreciated all you did to get us safely back on the road. read more

Put simply, the dealership makes little effort to get your business or satisfy your needs. Among other things, you're expected to workaround the salesperson's and sakes manager's vacation schedule. read more

I made an service appointment online more than a week ago. This morning 30 minutes before my appointment and 2min away from the dealership I received a call indicating that they don't provide loaners for customer that "only" get oil changes. Then they proceeded to tell me that could just wait. Ever think the reason a requested a loaner is because I work and couldn't wait? They didn't even ask about my situation. If you don't offer loaners when customers only get oil changes why allow customers to be able to make the reservation? Why not indicate that policy while reserving an appointment? Inconsiderate and very poor customer service. I asked for manager to call back and I still waiting read more

Extremely poor experience in the service department. They seemed very put out to help me and provided no communication. It took 3 hours to get a routine service. I will not be using this dealership again. read more

Elizabet..telling people you're sorry for poor service & 1 star reviews is INSULTING...apparently you & Paul Miller service REALLY don't care about service or it would CHANGE read more

I recently purchased a preowned Audi s5 from this dealership and had a great experience. My salesman was Mr. Leighton Chuet. I can not say enough good things about Leighton!! He kept his word and held the car for me despite having had other offers on the vehicle. He tried to help me obtain the best price possible on a highly sought after vehicle (manual transmission, bang olufsen sound system, low mileage, sports differential). He also had the dealership touch up the car prior to my picking it up. Little rock chips on the front bumper I hadn't even noticed were fixed. He did this without my asking or complaining about the imperfections, which was nice. Having gone from dealer to dealer when I was looking for a car, I realize now that honesty and professionalism among car sales people is kind of rare and sought after and that's why I recommend Leighton if you are in the market for an Audi. read more

The best car dealership experience I ever had. Very professional staff and great service! John Regan made my first Audi buying process very easy and happy. He made himself available and answered any questions I had. I'm extremely happy with my decision to work with John Regan at Paul Miller Audi. 10/10 read more

Paul Miller Audi - Car Dealers Near Me - Parsippany, New Jersey

Mixed review. The best part is Peter Wendell who is the most amazing sales rep ever!! I would send anyone to him for a Audi and will continue to. Top notch. The service department is awful. They don't return calls or give updates. My rep seems to think eye rolling and huffing is ok to do. Talking about the prior customer. I have been back 3 times already for same problem which they tell me I'm the only one. Doubtful as I know someone that works in a different dealer and said it's a common problem. Last time I actually got someone on the phone they thought I couldn't hear but I heard another rep say their customer was there for the same reason!!! When you pay a premium for this kind of car you expect premium customer service. Honestly Aura so far had the best service I ever had. Audi is falling short in a huge way. If they don't make his right I'll never go back. read more

Purchased a preowned vehicle. Lou was very down to earth and helpful. Definitely a better customer experience than other dealerships I've been to. read more

No stars if I could. Worst treatment ever. Constantly overcharging me and then accusing me of stealing their precious loaner. Natasha the service advisor has no business being in a customer service position. She threatened me about not returning loaner. Funny because nobody called to tell me what was going on with my car. So naturally I thought they were still working on it. Natasha is unprofessional, not educated in Audi at all, and definitely needs more training in everything!!! After their disgusting behavior and treatment, I went to Town Audi in Englewood, NJ. Bit of a hike but so worth it. Thank you Michael!!! I will never go back to Paul Miller Audi again! I would get rid of my Audi if PM was my only choice! read more

I spent a few weeks researching where and how to buy my new Audi Q3 . I interacted with dealers at four dealerships in NYC and New Hampshire because the model and specifications I wanted were in high demand with low inventory. I'm so happy I found Jay Anfuso at Paul Miller Audi in New Jersey. I was surprised that the price he gave me was exactly in the fair range (according to the research I did on KBB and Edmunds) when the other dealers were way out range/ high priced. He didn't try to sneak in any charges. I didn't need to negotiate!. Jay was incredibly helpful and straight forward. Pete in finance was awesome too. Everything added up, and he didn't push any products on me. I never thought it would be a pleasure to buy a new car. I highly recommend this dealership. read more

Let's face it, generally buying a new car is a daunting process. I have to say that my experience here was the best experience at a car dealership I've had in a very long time, if not ever. I felt I was treated very nicely and fairly, without the typical salesman pressure I've experienced at other dealers. Buying a new car was, for once, a pleasant experience. I worked with Peter Wendell, who I highly recommend. He was very patient, knowledgable, straightforward, and friendly. I've purchased Audis before and no one had ever taken the time to show me the features like Peter did. I learned a lot of useful tricks and features I never knew existed. Peter and Paul Miller will be my go to dealership from now on. read more