Great service! On time, and thorough. Micheal came home and completed the docs that needed signing.read more

Needed a traveling notary to visit my senior mom in a pinch and Michael very quick to respond and…read morefamiliar with the process. Very professional and was able to smoothly get the documents notarized.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

I have other UPS store closer to my house but I prefer to come to this one…read more The staff is always nice when I come in. It's easy in and out. Just a drop off for return. Today, was a bit difficult for me as I have leg pain. A young man 20-24 yrs helped me. He scanned my QR code. The labeled printed, he handed the receipt to me. I was going to place my item in the bag and stick the label myself but he said he got it. I love that every time I come in, there's always a spot in front. The store is nicely light, very clean and organized.

Ideal location with parking in the back! Went for a notary. Staff banged it out efficiently. Will…read moreuse again with such a knowledgeable and helpful staff

Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

This is a complaint specifically about an employee named Ken…read more I had dropped off a very important package and soon afterward realized I needed to retrieve it because the delivery address needed to be corrected. Returning, I explained that I needed to get the package back and Ken told me, "You can go check the back yourself, but I don't see nothin' back there." A pretty strange response. Another employee actually interceded and told him that customers aren't allowed in the back. She went and checked for maybe 30 seconds, returned and said the packages had already been picked up. Ken then told me the pickup had happened at 4:00. But I had my receipt with me, and it showed a timestamp of 4:11. I showed that to Ken and also explained that when we originally scanned the packages, the machine specifically told us the final pickup for the day had already occurred. So I had a pretty good reason to believe the package was still somewhere in the store. I wasn't upset about the overlooked package, either. What bothered me was that when I brought up the time discrepancy, instead of doing his job and investigating it further, Ken became very dismissive and argumentative. He kept questioning why I was still asking about it because somebody had already checked. He repeatedly said, "I don't understand why you're bringing up the time. They already checked, you saw that, right? Yet you're still here talking about it. I don't understand why you keep bringing up the time." I told him very calmly that I wasn't trying to argue with him. I explained that this was an important package and I needed to make sure it went to the correct destination. But he continued arguing with me to the point that I finally just said, "Let's end this conversation," and walked outside. I called FedEx customer service, gave them the tracking number and they confirmed that the package was still at the store. I went back inside and fortunately a different employee helped me. He was very nice (wish I remembered his name), and he found the package in probably 20 seconds. Ken was standing at the next counter when the employee brought it out. I said, "Looks like the package was still here." Rather than apologizing or even acknowledging what had happened, Ken became defensive again and said, "Yeah, but I wasn't the one who looked. I told you that you could go look yourself and then got in trouble for it." Which is unequivocally rude - and bizarre. Now, I would've given this review one star but I need to give the store manager credit for handling my complaint extremely well. He was kind, apologetic and took what happened seriously. He told me this was not how employees are trained to interact with customers and that the issue would be addressed. I told him I was there at 5 PM pretty much on the dot and that he could check security footage. He said he would and I trust that he will. It made an upsetting experience a little bit better and I appreciate that tremendously.

Great service. Fanny is professional, accommodating, efficient and nice!…read more My mom is disabled and Fanny was able to accommodate her. Will always use her going forward!

Fanny is friendly and professional. Attentive to details. Explain everything clearly. Highly…read morerecommend her.

R E N Z and Carlos didn't entertain me and gave me time and space to explain my expectations of…read moreUPS. It's a busy location and we all want our packages to be prioritized, this team is doing the best with what they have to provide 100% satisfaction. Thank you again.

Only came here once and don't think I'd come back unless just for a simple drop off. Brought in a…read moresmall box for Amazon labeless return and surprised when I was asked to pay for sealing the box. I have tape at home and didn't think it makes sense for stores to charge for penny worth of supply. I went home and taped it and went to the one at 29th. There a shop employee sealed the box for a lady right in front of me, another surprise. This is much better customer service and experience. Just a caution to everyone, each store has their own ways of running business so just be aware there might be quite a bit of different service level.

The absolute best! Quick response, showed up on time, fun to chat with, and notarized our trust…read moredocs. Highly recommend.

Although I didn't use Vara, she communicated well and was very reasonable. Her schedule was…read moreaccommodating. Rating her based on her eagerness and availability.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

Great service, easy Amazon returns. I walked in and was greeted right away. Scanned my return and…read moredone. They make it so quick and simple. Thank you

Rudest triage person (middle-aged white woman wearing glasses - don't know her name) at the…read moreentrance. I walked in looking to do my international drivers permit. She asked "what's your name?" I said "Roseanne, it's R-O-S" and she cuts me off and goes "I KNOW HOW TO SPELL YOUR NAME" Then she goes "did you bring the printed application form?" I said "oh no, sorry I didn't know i had to bring it." She goes "it's ok we have it but you only need to say YES or NO. So is it a YES or NO?" with a tone. I was stumped and said "No..." she goes, "did you bring 2 passport photos?" I said "no, I talked to someone via email and they said you guys offer passport photo services" and she goes "YOU ONLY NEED TO SAY YES OR NO". I blinked at her, confused, because I obviously said & meant no. Then she goes "So is it YES OR NO". I said "NO obviously, and you understand English, you don't need to be so rude" and grabbed the paper and walked away. I felt like complaining to her supervisor but didn't have the energy after a long work day. Hence, this review. p/s: she was extremely nice to the person before me, so I don't know if she is just picking/choosing who she's being rude to. Which made me feel singled out as a person. Ridiculous.

They've changed things up this year. You'll have to check in with the front desk before getting…read moreseated instead of standing in line. This way is more organized. There are three rows of seats, can seat for more than 20 people. Cory was super nice and had good customer service. Had a good and short conversation with him when he was helping me.

Meticulous and compassionate. You couldn't find anyone better than Priti. She arrived within an…read morehour of our phone call and helped us navigate an impossible situation. She made my husband's last wish come true, and for that I will be forever grateful. I am indebted to her forever.

I was able to get the documents I needed to be notarized from Priti. She is easily reachable and…read morewas able to work out a common time to meet. My scenario was a bit different as it was for withdrawing a pension from Germany, so the form had both English and German translations. Priti helped me with the address document notarization and also stamped where necessary on the form itself.