Came here today for an overdue manipedi. I also had an eyebrow and lip waxing done. There were a few annoyances but at the end I basically got what I wanted done. The first girl who did most of my work was not careful. When she was trimming the ingrown hardened cuticles she didn't just cut it, she yanked them to pull it out hurting hurt me and at that point I yelled ow and she didnt acknowledge my pain but continued to do it again without any apology. Her work started to get sloppier after. She basecoated my left hand but after an interruption she was putting color on my right pinky when I called her on it that she didn't but any basecoat on my right hand. She said she would put basecoat again when she never did. After she was done, I looked at my fingernails and noticed she didn't fill in the color to the corners or the cuticles. When I finally went outside in the light I noticed they left my fingers and cuticles all smudged. This is the worst manicure they've done. As far as my toes, the other girl did a good and careful job painting, then Pauline did an excellent job with my waxing. Still a good visit and I'll come back again but I would prefer a kinder, gentler, careful work. I usually leave happy and proud to show my painted finger nails off this time I'm embarrassed. At least there's still my pretty toes. read more

Pauline's Nail Spa - Nail polish smudges all over, not neatly done - Nail Salons Near Me - Des Moines, Washington

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Love this place! This is a special treat for my husband and I. Get the private room, a couple mimosas and relax! The gals here are sweet and know how to pamper. read more

Pauline's Nail Spa - Relaxing, pampering with the hubby - Nail Salons Near Me - Des Moines, Washington

did them pretty fast, an okay job. I can still see the scratches on my nails. There was a little pain when putting on the actual acrylics

Went here with a Groupon for a mani pedi. This was my first time here. Was greeted by someone at the desk and they asked me go pick a color and they set up the pedicure station with water. The lady ended up doing my mani and pedi at the station even though there are two rooms which I thought it was weird. The massages were nice and then she did my pedi. When she messed up she didn't do a base coat or top coat and just used color. She did this for both my toes and nails. The toes didn't end up drying fully and so it was messed up...... disappointed :/ read more

Went here with a Groupon for a shellac manicure on Thursday April 6th. Tammy removed my old shellac and then painted my nails with another color. I had a great experience. Tammy was fast, efficient, and gives a great manicure. Will definitely be coming back! read more

Pauline's Nail Spa - Great manicure! - Nail Salons Near Me - Des Moines, Washington

(It's Sabrina writing this review, I share my Yelp with my hubby) AMAZING. I bought a groupon deal for my friend and I to have some girl time. I bought the Spa Mani and Pedi. When we entered, all we saw were smiling faces that greeted me by name (I had scheduled our appt for 5:30)! The wonderful lady directed us to a wall full of nail colors and my friend and I picked out our colors. We were then directed to a private pedicure room with our water already bubbling away!!! She asked if we wanted white or red wine. I just about died at this part, haha!! The wine was DELICIOUS!! My pedi was so relaxing! I even got a (not sure if it was a wax treatment?) wax or gel type treatment for my feet and my feet felt baby soft after (they put your feet in a bag full of wax or gel)!! I didn't even have to get up for my mani. They did it right there with my arm resting on the armrest. My friend and I had such a lovely time!! We will be back for our next girl date! Still can't get over the wine!!! Thank you guys!! read more

Pauline's Nail Spa - The amazing wine. Seriously. Still can't get over the wine part, lol!! - Nail Salons Near Me - Des Moines, Washington

I FOUND YOU!!! Finally a nail designer who can do Chinese Silk NAILS!!! I've been in Seattle for 8 months searching for "MY" nail place. I've asked everyone if they know how to do Fiberglass Silks.. and they look at me like o_O!! ( which is not the look I want before you touch my nails) ... All that changed today THANK GOD. If you have never had your nails done like this and are still doing acrylics you are seriously missing out. How many times have you had to go back for a broken nail. When you go to Pauline's you won't ever have to worry about that again. She guarantees her nails and if they ever break ( they won't) she wants you to come have her fix it as soon as possible. She really does believe that if you don't look good she doesn't look good.. They are perfectly shaped, strong, thin and healthy. The interior is beautiful, kudos to her interior designer. She offers, tea, coffee, hot chocolate, and cider. They have the Christmas theme going but it's not overpowering and the music is a joy to listen to. Everything is spotless and there is no strong smells at all. As for the people who think she is expensive SHE'S NOT. I am used to paying 60-75 for a full set of Fiberglass nails in Florida and 35-40 for a fill and those are NOT done by hand. She should be charging TWICE what she does. Her prices are more than reasonable and a little tip she has a special on Groupon right now. Ok now for the fun part- From now until Christmas she is making and bringing homemade egg rolls everyday for her clients!!! She knows everyone who came in when I was there by first name. Like I said before I have found MY nail designer but I don't mind sharing her with you. JUST GO YOU WILL LOVE IT read more

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Those complaining that it's too expensive must never go to the cheap places - Pauline's prices are comparable and the services *so* much better! I've been to other places where they've been too rough (one actually made me bleed) and pretend they don't understand what you want. Their facilities are not as clean, warm or inviting - and they smell. Pauline's (and I've been to both the Covington and the Des Moines locations) is a relaxing environment with a well-trained staff who do quality work. If ever I have any issue - no matter how small - Pauline herself will take care of it. My only complaint is that they do what the cheap places do and have entire conversations in Vietnamese right in front of you as if you aren't even there. Usually I'm relaxing and ignoring it, but sometimes I find it just rude. read more

Great spa... i agree with the other reviews. The thing is it's way too expensive - especially during these times. I found the staff to be pushy too - they wanted me to return often, get more services, ect. Overall it's a comfortable setting but the people are pushy. Bottom line wayyyyyy to expensive! read more

Great service and great interior! I love that it looks so nice, clean, and modern inside. The prices are pretty fair and I would gladly pay a little extra to go somewhere this sanitary anyways. My only complaint is that the shellac here tends to last a couple of days less than when I get it done at other places :( but I still come here anyways because of how clean and sanitary they are. read more

I called on a Saturday morning to get a last minute spot. They were all booked until 3 and I couldn't make that time happen. A few minutes later I got a call from them saying they had a spot open. I was ecstatic as I have been looking for a nail salon close to home and haven't had any luck. I walked in and was blown away by the decor. It reminded me of some exotic hidden getaway. I forgot I was in Des Moines as it was absolutely gorgeous! The wait was only a few minutes and I was taken to where I got the manicure in my freakin life. My nails have never looked this good. Then they took me back to the pedicure room to start my pedicure. It felt so good I wanted to cry. The lady who did me was so gentle and massaged my feet and legs with such tenderness. I then began to realize the saying, "You get what you pay for" is 100% true. I have been going to a nail salon where you barely get small cup of water in a paper cup and they rush you in and rush you out. This place was the complete opposite. Beautiful decor, kind and trained staff and they offer you water, cookies and coffee. During my pedicure they used these hot bags with paraffin and I wanted to collapse in delight. I bought a Groupon and got a sweet deal but I know I will be coming back soon. You can't eat lobster and go back to eating imitation krab thinking life will be the same....it won't. Overall I give it an A- because some little things like my lady didn't say one word to me as she worked (I didn't care because I was in heaven) but it would have been nice to hear a few words. Also, they eat at the front desk. Huge no no in the service industry. All foods should be kept in the staff area. None of it was enough to stop me from coming back. read more

The decor inside this place makes it very spa-like in my opinion with the decor and how they have things set up, like having a pedicure room separate from the manicures. The people that work here seem to be very nice and offered beverages/snacks often, which was a nice touch considering they did seem a little busy. So, keeping that in mind, what I didn't like was how long we had been sitting in the pedicure room. We made appointments and were I'd say five minutes early? We picked out our colors and had us sit in the lobby for a while before we got seated in the pedicure room. From there, we sat even longer. As we moved on to manicures, the wait wasn't too long, but we both had different people that finished us, and in some ways we felt rushed. And so, I don't know if this has anything to do with it being a busy day or not, but I kinda didn't like that we had to carry our own stuff each time we moved. I've been to other salons (price-wise that are cheaper) and they at least carry my bag. From pedicure to manicure, it's fine, I'll carry my bag, but from manicure to drying my nails, can ya help a girl out? I don't want to mess up my nails that I *just* got done! I sorta didn't like how the sink was basically all the way around the whole place in order for me to rinse off my hands. I liked the decor and that the pedi room was separated so that you can have a more private conversation if you'd like. I just didn't like having to carry my things after I got my manicure, and that we waited around for so long! I actually ended up being LATE for another appointment I had afterwards to check out a venue, and I **hate** being late! Overall, I probably wouldn't come here again. read more

Pauline's Nail Spa - Yum! Pomegranate cider while waiting to get my nails did - Nail Salons Near Me - Des Moines, Washington

I was thrilled walking into the salon to see the beautiful atmosphere. It was trendy and relaxing. I had clear nail polish on my fingers and was there for shellac. The nail technician did not bother to remove my obvious clear coat and proceeded to put shellac over the top of them. The shellac polish wrinkled as soon as it hit the lights, and it was so bad on one nail I politely requested she redo them. She seemed rushed and I am not surprised that this service only lasted 7 days. I was leaving on vacation the next day and was unhappy they looked terrible in one week. I don't think I would go back to Pauline's, unfortunately. read more

I got silk wrap for the 1st time. Pauline was sweet & professional. She explained to me about silk wrap, and how it's non damaging. They do everything by hand which is nice. The interior decor was relaxing. read more

After a week my "Shellac" nail polish began to chip. I've had shellac last a month from other nail salons. Obviously they didn't apply enough layers here. Also, while getting my pedicure I saw the other girls at the front desk mixing and diluting nail polish. I wasted my money here. :( read more

I've never had gel chip before. I've had it for three weeks and have to get it scrapped off. Got it here and they're completely trashed. Have not even had them for a week. Not to mention they did not even get close to the cuticle. read more

Pauline's Nail Spa - Nail Salons Near Me - Des Moines, Washington

I had a great experience at Pauline's Nail Spa. I have been looking for a nail salon that is clean, nice decor, affordable, and relaxing. I found it all in Pauline's. I went in for a spa pedicure and it was so nice. I was greeted as soon as I walked in, which doesn't always happen at other salons. I like that they have a separate room for pedicures. It keeps the experience more peaceful. I listened to soothing music as I sipped my complimentary cup of tea. I felt like the nail technician took extra care to the details when it came down to my pedicure. She was friendly and the leg/foot massage was great! I will be returning to Pauline's and I recommend this nail salon to anyone. read more

So far so good. Here right now getting a pedi and a full acrylic set. Idk who the lady is giving me the pedi but she did a wonderful job so far. Haven't gotten anything painted yet. Will update my review later. read more

Pauline's Nail Spa - Nail Salons Near Me - Des Moines, Washington

I was impressed with the interior design of the nail spa. It was a real relaxed setting. The staff was fairly nice. There's a huge selection of colors that you can choose from. Whether you want shellac or regular polish they will have plenty of options for you. I love that they accommodated my appointment change. One of the best services I've received so far. Definitely going to return & definitely recommended. :) read more

Pauline's Nail Spa - Shellac polish - Nail Salons Near Me - Des Moines, Washington

Terrible. 35.00 for a basic pedicure. The "massage" in their menu was a joke. No hand massage as listed as well. Started two new pedicures while my friend and I were still not complete. Waited 20+ minutes with paraffin was on my feet, while she started someone else's pedicure. Had to ask for someone else who was just sitting there to finish. It's terrible too, it's such a pretty place and I'm never leaving this area. They would have had my business for years. read more

I was staying at an Air BnB near by and need a great pedicure. Pauline's did not disappoint! My daughter laughs at me because almost always something goes wrong on my pedicures. Not this time, I will definitely fit in another and a manicure before I leave the area. read more

I don't get my nails done that often. Usually for special occasion or if I'm going out of town so I never have a specific nail shop I go to. The Service here is always great the few times I've been here but my last visit definitely made an impression. JC was helping me and it was probably the best mani and pedi I have ever had! I just couldn't believe how nice my nails looked. She painted them perfect and made sure all my nails were evenly shaped. Will definitely go back to her! read more

At first I was willing to give this place a chance but I'll be honest the reviews are spot on. It takes a long time and they charge 2.00 to cut your nails. It'd rather take the long trip to Kirkland. I do no reccomend them. read more

Disappointing customer service experience. I was planning on using a Groupon voucher without an appointment. There were two women at the front desk when I came in and one of them rudely greeted me and asked if I had a coupon. She then proceeded to tell me that I needed to make an appointment first when using Groupon vouchers. I apologized because I didn't read the fine print on the voucher. She then talked to her manager who talked to me in a condescending manner about making an appointment first as there is no available times. Honestly, I will not go back here. If you're looking for great customer service, check out Sally's Nails or DST nails in the UDistrict area. I frequented these places during my college days and what I enjoyed the most was how they treated their customers like family. read more

Called for a spur of the moment mani-pedi today and it was divine. Great service in a pretty salon at a reasonable price. I will be a regular here. read more

Pauline is so wonderful and hilarious. Their nail color selection could use some more variety but that wasn't too much of an issue. The interior is very nicely decorated. read more

Pauline's Nail Spa - Silk nails - Nail Salons Near Me - Des Moines, Washington

My 6-year-old daughter and I come in for mani-pedis a lot. They are so accommodating of my daughter and they don't seem annoyed at all when I'm getting finished up and she's walking around a bit. I got silk-wrap nails here recently and they are amazing. As is said in other reviews, the atmosphere is very relaxing and pleasant. The only change I would request is that there be more variety in the colors of the nail polish, but it hasn't yet stopped me from continuing to come back to Pauline's time and again. I definitely recommend this place. Staff is nice and great to be around. :) I'll post a pic after my next appointment! read more

My friend brought me here for a birthday manicure and pedicure almost a year ago and I've never looked back. I love the women who work here and the work that they do. So particular about fills, and I've been an acrylic woman all my life, but Pauline's silk method is by far my favorite! They are polite, the atmosphere is so relaxing. (I fell asleep during my second pedicure here, and it wasn't because of the wine ) I only bring out my cell phone to show the techs what kind of nail look in trying to achieve, then it's back in my purse. Plus, no obnoxious odors from acrylic! It's great!! read more

Pauline's Nail Spa - My favorite so far! (And no, that cut is not from them) - Nail Salons Near Me - Des Moines, Washington

First of all, I really like how this place is set up. The waiting area is nice and big and comfortable. I didn't have to wait but it looked nice. It has a separate room or pedicures and manicures. The look of the place is not like a lot of nail salons. The walls could use a fresh coat of paint. The only reason I will never go back is because the gal doing my gel manicure trimmed my cuticles. I have never had someone do that. She made 2 of my fingers bleed. And then asked me what happened? You cut my fingers. They did not have a good selection of colors and they are in a tight case so it is hard to see them all. Their website says they have complimentary​ wine but I was not offered anything to drink. read more

I was brought here as a Bridal Present from my sister-n-law. Let me say First this place is really really nice.We walked in was greeted and after a couple minutes the lady who greeted us offered us Wine or anything to drink.Since Im pregnant she made me tea =) They have there Pedi room off to the side behind doors so its alot more personal then I was expecting.We loved it.My sister-N-Law had a groupon but regardless there prices are nice. 2 thumbs up on the experience. read more

Pauline was in Vietnam when I in, so that may be why the service spa manicure and pedicure was so poor. Was really disappointed in how my nails were painted. Completely bubbled under the clear coat. Went in on a Friday, and paint didn't even make it through the weekend. Plus no effort put into any part of being pampered, worst hand and foot massage I've ever had. read more

I have gone to Paulines on and off for a few years. I enjoy getting a pedicure to start sandal weather. The last time I was here though, the prices I was charged was $10 over the website price for a pedicure. Also the last few times my polish is full of bubbles and my feet dont even feel smooth. They are still very rough. I love the ambiance of Paulines and it is very relaxing to me, much nicer than the narrow strip mall spas where everyone is on the same room, but it is hard for me to want to come back and spend so much money for a bad job. Plus many of the ladies dont seem to understand English very well and it makes it hard to communicate. read more

This was the worst experience I've ever had, showed up at 3:30 and left at 7, with shitty nails that I now have to redo. read more

Pauline's Nail Spa - Nail Salons Near Me - Des Moines, Washington

Associate seemed super rushed and did not take the time to fix my nails. Very disappointed in lack of effort put into my nails. Acted like I was An Inconvenience that i was there. read more

This is one of two places in Washington that I know does Silk nails and let me tell you. Once you get started you won't stop! Acrylics are so fake looking, heavy and unhealthy for your nails and once you start with Silk you'll never go back. I was going to a shop in Kent that does Silk nails for 2 years and because of their staff I transferred here. Let me tell you they have fantastic service. Yes, not all the girls speak English but few of them do and the conversations are short but entertaining. They don't offer drinks all the time which is a shame but I've been coming here for almost a year so I pretty much ask myself. They have complimentary wine, Water, tea, chocolate and coffee. They used to have cookies but I get so focused on wine that I'm not sure if they still do. I get a full set/fill and be aware that Silk is done by hand so you'll be here 1 hour to 2 hours depending what you get done. Silk is more natural looking so you'll need to take care of them a lot more than acrylics. When I first got them I always had a brown nail within the first week but I got the hang of them and can last up to 3 weeks w/o a fill. They offer gel with Silk so the polish lasts longer. I personally don't like how thick it looks for a daily wear but for Vacations it's great b/c you don't need to worry about your nails looking bad. Just know that Silk is more expensive than acrylics but it is worth it! They have great service for men too, my boyfriend got a manicure and they cleaned his nails really good, only thing I can say is they don't massage your hands for too long which would be great but for $15 you can't beat the price. Overall be patient and know that your money is being well invested. Service and staff are great. read more

Pauline is amazing! I have had nothing but great experiences here. I first came for my bachelorette party. She treated us very well. Free champagne and first class service. I will admit it is slightly more pricey than the hole in the wall nail salon but well worth it. My nail polish stays on twice as long as when I get to "save" $5 somewhere else... I have had about 5 facials in my life and this one was the best. There was a deal on Groupon and the facial was half off. I would go back again and pay the full price. She spent so much time on my. Great massage and extraction and quality products. She often has food in the lobby and always has sparkling cider, coffee and teas. Highly recommended! read more

I love this place! The first time I came was because of a Groupon and I got a European facial and pedicure. Both were fantastic and I was treated like a valued customer. Since then I have only had pedicures (both Shellac and regular) and every time I am greated warmly and the service and experience are spectacular. The prices are a little high, but the atmosphere and service are well worth the difference! read more

First time here with a girl friend. She got me a groupon deal for a bday present. First impression was the place was really nice, more upscale then what im use to going. The place was relaxing, we were greeted by Pauline herself who was quite friendly. We made an appointment for 11am but thought we were going to be late due to lunch, so we called in and said we'll be potentially 15min late. We actually arrived on time at 11. We end up having to sit and wait til about 1120 before we got started. That didnt bother us. We asked if we could pay the difference for a shellac mani and Pauline said yes. We picked our colors and got going. We started off with our pedi, everything was relaxing. As always, the chair doesnt scoot up close enough to the tub so I sat closer to the end of the chair. Nonetheless, the pedi was fine. I found the, what ill call "lack of massage" potentially needing work on. As my feet were coming to a finish, a lady came and started my hands. What caught me off guard was that I didnt get my hands soaked prior to cuticle cutting and nail filing. Im just not use to that. We were then moved to the mani room and got working on the hands. Once again, the "massage" wasn't there. Quality of the job was well done, I'm usually pretty picky about my hands but it was done nicely after I pointed a few things out. This was my first time getting a shellac mani done, so little did I know of the quick drying to the polish. Here, I was thinking that they got their sh*t ass backwards bc they painted my nails, then "massage" my hand and arms followed by the paraffin. Im thinking "wtf?" Again, little did I know about shellac.. They sprayed my hands of rubbing alcohol and wiping the leftover wax off and poof, I was done. Nice experience, lets just see how long shellac lasts on me. Because I may have to convert if its as good as it claims. read more

Walked out with my mani looking like crap after using a groupon here. Don't bother. No drinks -despite what others said about champagne. Crappy service and total worthless mani. I will have to go home and redo it. The gal that did this couldn't / wouldn't speak one word to me in English but was perfectly willing to yell at her coworkers in Vietnamese. Never going near this place again. read more

Pauline's Nail Spa - What I walked out with after a mani at Pauline's Nail Spa - Nail Salons Near Me - Des Moines, Washington

I got this coupon for shellac manicure from Groupon for twenty $ and it turned out quite well.. this spa has such a beautiful and soothing ambiance with waterfalls and soft music .. read more