Vos needs to make sure the merchandise prices in the store are accurate. I tried to buy a few items I needed that were advertised on the website on sale but when I got to the store all prices were messed up. I could not buy anything I needed because I did not want to fall for this false advertising campaign Vons ran. read more

Review based on prices. If Costco was closer they would probably close for business. Staff is nice and store is clean but the produce meat and beer prices are outrageous. Not everyone that shops there is rich. read more

The prices are sky high and their computer systems are down all the time. Don't waste your time.

Lady with the short red hair in the floral department on the morning of August 22nd lacks customer service skills, very unfriendly. You would think working in the floral department would be a place of happiness but doesn't look like it for her. Boo read more

I have to visit this pharmacy frequently and the pharmacist is good and nice but other staff provides slow service & bad attitudes on day shift. Not a pleasant or easy experience. read more

Only the worst grocery store because a) they have limited amount of products because the store is fairly small, b) no self check and long, long check out lines, and c) I get that cashiers need to provide friendly customer service, but don't start a 20 minute conversation with every customer when there are upwards of 7-9 people waiting. My check out lady was especially lagging. She was just slow and kept leaving her station because she forgot something? I don't know, but horrible. read more

My review goes towards the deli area... As soon as me and my fiancé walked in to the store we noticed they had chicken noodle soup (he's a big fan of chicken noodle soup) and since there wasn't any and he really wanted to try it we asked this worker named Tabby (very sweet lady) if they had anymore and she said yeah so we went ahead and ordered a sandwich while we were at it and she had a great sense of humor and was very nice to us. She made us the best chicken bacon avocado sandwich that we fell in love with and will no longer go back to subway because vons was way better. The chicken noodle soup was also good. Also there's a Jamba Juice there which is great oh and you can also pay at jamba juice :D read more

Wasn't happy with the outcome of my daughter's b-day cake from their bakery this year. My telephone number was on the order form and they could have called me instead of making an executive decision on my order. I asked about ordering another one and he told me that there were no more photo transfers - that mine was the last one. Seems odd to me. He offered to remove the photo cost from my bill, but then handed me the wrong cake before walking away from the counter. Luckily I checked before leaving. Not great customer service. On the other hand the guy who took the initial order was very pleasant. I probably will not order photo cakes from them again. read more

I am at this Vons 3-4 mornings a week to grab a quick breakfast burrito from the deli/hot food section. Pedro and the head chef(can't remember his name) are great and we chat it up every time I am in there and waiting for my burrito. Great food, and really great guys. read more

I went here and was very disappointed. The lot was literally covered in grocery carts. All around meh

SInce the loss of Jonathan's Von's LJ has reduced service and stocking to a new low. No leg of lamb in stock. PB Von's had two varieties and lots of them. No turkey thighs. I ordered them and was assured that they would be in on Saturday, stocked on shelves by Sunday. Sunday, made a special trip, not ordered, not delivered, not in stock. No manager at the store. No bananas in stock, and frequently other routine produce items out of stock. What I would give for some competition!!! read more

Updated review: The management needs to be replaced. Long lines at cash registers, many sale items out of stock. People at deli counter would rather speak with each other than help the MANY people usually waiting. An enormous waste of time. Butcher counter: wait, deli counter:wait, cashier:wait. There is ZERO sense of urgency or FOCUS on customer service. If you want to feel invisible, go to Vons. The entire chain gets the worst reviews on YELP. read more

Wow, I when you have zero competition in La Jolla Village and a captive audience, you can provide the worst grocery store ever. This place needs to be blown up and modernized. Management needs to be modernized, they still think it is a privilege for us that they have their doors open. The deli staff is rude and don't care, they are too busy punching a clock and watching it. The bakery is dated. The individual cheese cake desserts with fruit would have mould in the fruit (I am guessing they reused the fruit from the fruit section at the end of its shelf life to squeeze a,few more bucks out of it). Wines are over priced but they know their clientele is older La Jolla residences with no other option. If you have no car, you are screwed and they know it. Shop here for the things you forget or ran out of. The prices are so inflated, that it will make you angry. When,you finally make it to the checkout, the lines are ridiculous. But don't worry you will have plenty time to catch up on your email as you wait and wait and wait. When you leave the store and turn right, you have to walk the 2 to 3 employees on their smoke break. Please have another grocery chain come to town, we need it. read more

The deli is the best part of this store. Great employees. They are very helpful but seem very understaffed for the amount of customers. Hire more workers read more

No complaints, but nothing special. We came in from out of town and stopped there for road snacks. Vons does have someone walking around with a notebook writting down everyones license plate numbers to make sure you are not breaking their lots customer only, and 2 hour parking limit. read more

It's Vons! It's what you expect from a Vons! Quality and price are consistent with other Vons stores. They have a redbox here too which is convenient! read more

This Von's has everything you need. The staff is also friendly. The bakery is to die for and the meat is good and high quality. Closest one to La Jolla Blvd. It's very clean and everything is always in stock. Good and quick. read more

Very Nice people work here, going to Vons is like going to a big friends house! Enjoy it every time

I went in to grab some flowers for a girlfriend who was moving and I just picked up a dozen roses and asked them to toss them in a vase for me. Kristie in the flower department put together the most beautiful arrangement for me. I can't tell you how sweet it was. I will certainly go back just because of her :-) read more

I typically shop at this location for sale items because the regular prices are a bit expensive. The staff has always been courteous and kind, which is why I gave 3 stars instead of 2. read more

They got rid of their self check out registers and now the check out lines are so long. Its unfortunate and takes a lot longer now. They need more cashiers. read more

This is my Von's. I live here and typically go here 2x a week. I'm done. I can't do it anymore. I am willing to pay more to go to Gelsons and Trader Joes and even drive further to go anywhere else than ever go here again. I literally live around the corner and know some the employees but I'm not sure if there is new management but this store has gotten so terrible both in service and in product quality I can't go here anymore. My last experience was the last straw. I spent time picking out my items just to have the cashier and bagger DUMP my paid for items in my bags haphazardly so that my berries opened up in the parking lot all over my other items. I went back in and got a new carton of berries just to get home and find them ALL molded together!! And then I see the strawberries were the same. I'm so glad I wasted my time and paid so much money for moldy food and paid for items just to have them thrown in my bags with such disdain that my bread was squashed and other items broken! You suck Von's in La Jolla! I have been a VERY loyal customer for 5 YEARS and your fruit/veggie section is disgusting. What is good is your floral and bakery. That will be the ONLY areas I still use. Otherwise you suck and should shut down. April in the bakery is awesome! She is the best. There are really great employees there but something happened and this place has gotten okay with allowing bad fruit to stay out and for some employees to be giving terrible service. Start doing something about that or you will be out of business. read more

This review is for the flower department. I'm a La Jolla local and I have been buying orchids from them for a while now. They had told me that they get their batch on Monday's. I go today at 5 pm and take out the orchids I want from the box (like I do every time) the lady from the flower section cashier tells me that I'm not allowed to take them because they first have to "fill their orders" and then I can pick from what's left. Basically telling me to come back tomorrow to pick from the crappy ones that are left. I'm very offended since they are not the cheapest orchids to begin with and I have been a returning costumer. So no I won't come back to purchase the leftovers that are probably not the best quality and I will take my business elsewhere read more

A great store, get all my shopping done there. Have a great deli and meat selection. Love it...

This store definitely needs new management. With so many people out of work, I would think they could find competent and caring help with managerial expertise. I am only in lajolla a couple times a year and avoid this place unless I am desperate for something which they usually don't have. They get at least one star because the cashiers are always friendly even though there is only one for every 10 people. read more

Two days ago I purchased a orchid plant from the floral department. I noticed a small brown spot on one of the leaves but the lady assured me that it was fine. I brought the plant home and placed one ice cube on the soil as was instucted to do, it was a little dry. The next day the brown spot was much larger in size. The following day I took the plant back to exchange for a healthier plant. There was no body working in the floral department so I spoke to a cashier which told me to take the plant to the customer service. I spoke to a guy that I have spoken to often on my visitas and explained what had happen and he had no customer service ethic at all. He said he could not exchange because the description on my receipt for the orchid is not the same as what is ringung up now. I asked is the price the same and he said yes. Instead of walking with me to the floral department to find out why he simply said I cant exchange this plant. You will have to come back tomorrow when the floral lady will be there. I drove from north county just to do this exchange. I was so surprised that he appeared to not care at all. This was a simple exchange as the floral department only has two kinds of arrangments for the white orchids. He didnt even try to find out what was in the floral department. I was a bit upset and said this is bull****. Then he said I can not serve you. What did he mean by that. He didnt even attempt to help me. I will never shop at this Vons again. I shopped at this Vons for over 20 years and this is the customer service I get today. Wow! They advertise friendly and convenient. read more

There is something Vons is not getting it, customer courtesy. I have shopped here for many years, and my receipt generally is over $100 with wine and beer, it would go above. However, I use it because it is convenient because of a big parking lot. Other businesses that one would need for other reasons besides food are also within the parking area. Today, I parked the car a distance away from the Vons entrance, but within the lot as I need to run a quick errand. The limit for parking is 2 hrs. Upon my return within the limit, I found a "Warning" issued by a private company staff that the parking lot is for "immediate customer" of Vans only, and that the parking spaces cannot be used for other businesses within the lot, that these businesses do not have the right to the lot. This is really strange, don't these businesses pay rent to Vons so that their customers can also use the car park lot!!!??? The warning stated that there will be a fee charged to any violator. (On the piece of paper that read like a traffic citation, contains information of car license number, make and year of car, color, violation: not immediate customer". The issuer of the warning works for LAZ Parking, P.O. Box 92835, San Diego 92192. This experience taught me never to use Vons again. I felt being spied on while I was shopping, and that a "WARNING" has been issued for the simple activity of parking my car in the lot for within the 2 hour limit. I felt insulted and disrespected. My reaction is no more Vons. I prefer to shop somewhere else where I feel welcome and appreciated. (Vans could have established a car parking meter, credit customers upon check out!!!!!). Instead, they'd rather insult their customers. read more

Every time I go into this location, there is some homeless person shouting outside or something off. That is not however why I am writing the review. The service in the store is very much lacking if you can even find someone on the floor. Also, the florist department is twice as expensive as the specialty florist in the heart of the village of La Jolla. It is very dis-proportioned to the quality of flowers you receive. If I can, I will always try to do my grocery shopping elsewhere. read more

good: nice, helpful employees bad: need to check expiration dates concerning: really need to check receipt read more

Thank you to Sari 'Best Cheesemonger in town' in helping me finding the right cheese and making sure I never run out of raclette when I need some...and I always need some (even in summer :) ) Too bad that store is so far away from where I live, but I would definitely drive some miles to listen to what she has to say about HER cheese. She knows more about them than I do... and I'm French :) Plus they also have the perfect delicatessen that goes along with cheese, the ones I've been looking for, for years...What else can you wish for? oh, yes, a nice glass of wine...their selection is top!!! Thank you again, Sari! Save me some, I'm coming back soon! read more

Absolute worst customer service and market I've ever dealt with. Have been coming here for years every week but will now go to Ralph's and will make sure everyone is aware of how disrespectful the supervisor Isaiah is. Unbelievable. read more

I am here to write about the store's Starbucks, specifically. I am sorry the one star will bring down the overall quality of the entire store, but it is the only way to review this Starbucks. I was very disappointed, this morning, with the horrible customer service I received. The new Starbucks manager was unfriendly, non-apologetic, and dismissive. I told her I have been a regular for years and made a comment on the way things were run, and she said that is not how things have been run. She lied about having been there for years, then she admitted she was new to that branch. For future customers, if you decide to visit this branch, please make sure your comments are heard! I would advice to not visit this branch. Fortunately, there are two independent Starbucks close by, which I will be going to now; one on Torrey Pines Rd, and one on Prospect St. I will not be coming back to the VONS branch and I do feel sorry for that. read more

I almost have no words for the deli department! I have been there 6 times now and each and every time they have the same employees with the same shity attitude (especially the heavier set guy with a beard- he's the main one I'm referring to) ! You can tell they have no desire to do what they're doing, be a functioning member of society, or offer anything with even the slightest resemblance to customer service! Today when I visited, I had enough. I went to the manager and complained, and although she was very apologetic and even comped my sandwich which I greatly appreciated, she did confirm that she has had additional complaints about the deli staff and that since they were a union it was very hard to reprimand and fire non-compliant or lacking employees. What a shame. Looks like I will no longer be visiting Vons stores in the future if this is how they prefer to do business and treat their customers! read more

Dear Vons, I drove around your parking lot numerous times on New Year's Eve looking for a parking spot. As you can guess, there were no spots except, yes, your employee spots which span the edge of the parking lot close to other businesses with which you share space. Seeing that there were NO spots for your customers and seeing nearly 10 empty spots for your employees, I mistakenly thought I could park in one of those, to BRIEFLY run in for 1 item. I was accosted by your Nazi parking police/Vons' employee who proceeded to stand behind my car writing down my license #. Really? I apologized for parking there and explained my predicament. Her retort was that these spaces (and there are FAR more spaces than employees present) are for employees only and that she will have my car towed. Needless to say, I did not shop there. And my 2013 resolution is to shop at ANY other market in the area, not Vons. I'm not sure why you are the only market in town to supervise your lot...is it really necessary? Just another unhappy customer! read more

Prepare to wait at check out. While the store has capacity for many check out lanes, they seem to open just enough to keep check out time to about 5 minutes rather than have all lanes open for zero wait times. Also I've noticed that food past its expiration date is still available for purchase. Seems odd considering this is major corporate chain not some mom and pop shop. Must be poor management. read more

Just your regular neighborhood Vons. Seemed properly stocked on a Tuesday evening. The staff was polite and fast at the checkout.

Deli is getting worse with each visit. Inept, incompetent people behind the counter. Surly, sarcastic checkout cashiers who ask you if you need help carrying whatever you bought -- even if all you bought is thing of Tic Tac candies -- to your car. I mean, they're robots here. The store keeps removing items that are selling well, in favor of more expensive items that nobody's buying (look at the sparkling water situation, for example). The fresh soups of the day are not that great, and often I've seen homeless carefully removing all the meat from the soups and filling their bowls with the meat and leaving the soups meatless for the next customer. Then there's the parking lot hell. Oh, this Vons is just wonderful. Not. read more

Food is fine, enough choices blah blah blah - BEYOND that, the customer service is HORRIBLE!! Examples) 1) They allow DOGS in the stores and no one cares or does anything about it. i have seen them sitting in the child seat where you put your food and your kids and these dogs little butts, from where they poop is planted right there. 2) Using their ""Your feedback is IMPORTANT" card, I filled one out and mailed it to the corporate headquarter and NEVER heard back from anyone?? Why bother to ask for comments then not respond? 3) In the dairy section, 4 out of 5 times I look for Silk Vanilla Soy Milk, they are out. Today I asked the dairy manager and all he said was "yup, we are out again, truck is not in yet, have a good day." Could not care less and he acknowledged that it is always out yet didn't care to try to remedy it. 4) Three times I have asked to speak to the store manager or assistant manager and each time I have received the same response - not available, not available until 11:30, not here. 5) I left my phone number and name for the manager to call back and he never has called. Everything this store does just screams, we don't care what you think or say. I spent 6 years working for a supermarket chain so have a bit of experience in the industry. This is why they are losing market share and money and had to put themselves up for sale. I will now start using Lucky's, Ralph's and Jonathan's next door. Goodbye Vons! read more

Every time I shop here most of the groceries I want are out of stock. There have very few baggers and long lines. Jamba Juice only has one person so the wait is about 20 minutes. The bathrooms are disgusting and the homeless people come in to take soup from the soup display. Only positive thing I have to say is that there sushi is delicious. read more

Good selection of groceries and an above average selection of wines. The meat and fish department could use some help on quantity and presentation of products. Probably one of the friendliest chain grocery stores that i have ever been in. read more