The Best Sweetest Pharmacy in the world. They are so kind…read moreand urgent to help. Thank you Bushards. First Class Service and Care Morgan

Used to be good, now they're not. Notice your prescriptions will now come with a $3 "service fee"…read more What's that, like tip? A resort fee? Not sure. Just something they add to the bill without letting you know. Delivery went from being free to now being $7.

I'm so sad that I'm moving and will have to find a different pharmacy! I've never enjoyed going to…read morethe pharmacy until I found this place. Even though I only come in once every 1-2 months, I am always greeted by name and always leave with a smile. Service is very quick and there is rarely a line when I come in after work. Also love the convenient location as there is always parking available. I will miss this pharmacy but will happily recommend it to anyone in the area!

If you are confused: Lguna Beach Pharmacy used to be called Laguna Sunset Drugs, and lots of…read morepeople (including Yelp) still call it that, which is OK but the "new" hours are listed completely wrong. Laguna Beach Pharmacy (a.k.a. Laguna Sunset Drugs) is NOT OPEN ON WEEKENDS!!! It's the best, friendliest, most efficient pharmacy on this planet, but it's NOT OPEN ON SATURDAYS OR SUNDAYS!

The pharmacist is just awful. So rude. Literally asked, "why do you want this medication?"then…read morelegit said, "if you don't know anything about it, why do you want it?" Um, because none of your business. Your job is to take pills from a big bottle and put them into a smaller bottle. Fill the prescription and keep your personal opinions to yourself. The store is fine. Pharmacy are unprofessional jerks.

Many of the people who work in the pharmacy are rude and act as though they are going out of their…read moreway to assist you. Hate going in here but cannot get prescriptions at another pharmacy. Big does not make you better.

Just like previous reviews, absolutely rude pharmacist staff. Lying and then when caught in her…read morelies tries to tell me about respect. Then when I call her out about being rude she says " you get what you give". I'm not sure why they keep this person on staff. It is causing this Rite Aid to lose business. Go to CVS, super nice and helpful staff there. Aubrey B. There is no need to chat with customer support. You can pull the recorded phone call and listen to how your employee spoke with the customer. That is all you need to do. Obviously it is a problem and maybe only that person because of other reviews left here as well. also why don't you try to create a new response to the reviews. When you give the exact same response to every review then it pushes us customers even farther away due to the lack of ( you guessed it) customer service- the very thing all the reviews are about.

Gotta say, it's a fine spot! Will update later once I finish…read morethe first barrel tub of thrifty's etz koooooooooooollld

Best compounding pharmacy. I have a prescription cream that I have to have compounded to be what I…read moreneed. They are a small pharmacy located in a large shopping center with lots of parking. The staff there are always friendly and helpful.

The post office in here is a hidden gem not a lot of people know about. I love coming here to send…read moreoff Christmas cards and packages without having a long wait like it would be at the post office during the holiday season. There is plenty of parking in the strip mall and the staff is always so friendly. It is also a pharmacy and also they have a lot of medical devices as well.

Frankly one of the worst pharmacies. I have a prescription that is refilled automatically every…read moremonth. And every month I have to call and handle them not running it correctly through my insurance. My insurance company has called and walked them through it even. Yet the issue continues. Today I have called four times to be placed on hold for anywhere from 15-30 min each time before they hang up on me. Clearly it's time to change. Incompetent workers all around

Ridiculous!!!!! I registered online for our vaccinations a…read morecouple of weeks ago. Went through and completed all the paperwork and acknowledgments. We arrive just to hear their system doesn't have the data and everything needs to be redone. Our appointment time was 11:30AM. It is now 12:05PM and we are still waiting. There are four people including the pharmacist working in the pharmacy. Totally unacceptable!!

Outstanding pharmacy- they're in a good location next to Laguna Beach hospital and the hours are…read moregreat. Owners said they are going to be 24x7 shortly as well! Brian

The store manager Rachel is extremely rude, my doctor sent in a prescription, they told us it was…read morespecial order so it would be a few days, almost 2 weeks pass and it still wasn't ordered, however they did charge my insurance but never reached out to tell us anything. I called and the manager became extremely rude and told me they refuse to order it because in her words (I have 2 other witnesses) they are going to lose money on the medication so they refuse to order it. I mean that would have been nice to know prior to my insurance being charged, hell tell me same day so I can actually get my meds from a legitimate pharmacy. But Rachel became nasty and rude and then said go to CVS and hung up. I will be pursuing legal council and submitting them to the fraud department at United healthcare, you cannot charge my insurance and then refuse to give the service you charged for. I will update as I know more

It's outrageous in store prices are often higher than online. I have to schedule a order pickup and…read morewait? Or deal with a 5 minute checkout price match? You're taking advantage of the elderly.

I've had my prescriptions filled here for years but yesterday (and today) was the worst experience…read moreI've had. I needed a refill on a prescription and called the number on the medication bottle. This time on the call I got welcomed by a pleasant AI woman's voice. It asked for my details, said I had no prescriptions there and then hung up on me. Literally, just hung up. So I called back (second attempt) and this time it allowed me to give the RX number of the medication to it. It then told me that I had no refills on this medication and to contact my doctor. And then it hung up on me. The only thing is: I do have a refill on the prescription. At no one point on either of the two calls would the AI allow me to speak to a human. Literally, the only way to speak to a human is for me to physically go to the CVS Pharmacy. I contacted my doctor who gave me a refill prescription which I got filled today. I spoke to the pharmacist who told me that yes, I did have a refill available on the medication and didn't need a new prescription from my doctor. He doesn't know why the AI said I didn't. He also said, yes, if you call the number on the medication bottle you can't reach a human at all. I also use Costco's pharmacy and I can always reach a human by phone there if need be. I'm beginning to think that moving my prescriptions to Costco (or anywhere where you can speak to a human by phone, if necessary) is the way to go. I hope though that CVS will change it's new system --- which is clearly not working for its customers.

Meghna (sp) such incredible Customer Service I may have misspelled her name, but I've never had…read moreanyone who is not just phenomenal at customer service. I love shopping at this particular store because they're usually fully stocked where most other CVS stores have their shelves often empty! Incredible Customer Service

I have been a loyal CVS customer for nearly a decade, picking up the same prescription from this…read morelocation -- the same location I've been coming to since I was in elementary and middle school in this neighborhood. What happened today was one of the most disrespectful and incompetent pharmacy experiences I have ever had. I came in to pick up my medication and was told it was an insurance issue. I spent my ENTIRE day making calls -- to my insurance, to my doctor's office -- getting everyone to do their part, only to come back and still be told it wasn't going through. Why? Because Jinny, the pharmacy technician who was "helping" me, did not know how to properly process the claim and refused to listen when I calmly explained how this prescription has always been handled. Instead of listening, she stayed on her phone texting for five minutes while I politely asked to speak with a manager. When I repeated my request, she looked me in the eye and said "what do you want -- your medicine or the manager?" She then put my medication back on the shelf and refused to assist me. I continued asking for a manager and she acted as though she couldn't hear me. When Yvonne came over, she told me to my face that I didn't know what I was talking about. Both employees were dismissive, condescending, and unprofessional. I was mocked and belittled while I stood there calmly advocating for myself. Then -- and this is the part that says everything -- the head pharmacist walked over, pressed ONE button, and it was done. Instantly. The same thing I had been telling them all day. The girls went quiet and returned to their work. Not a single apology. Not one word of acknowledgment for the full day they wasted of my time. I asked to speak with the manager and was told he was on vacation. I asked for a contact email or number to escalate and was told they had none. Convenient. Jinny's incompetence and refusal to listen cost me an entire day. The disrespect shown by her and Yvonne is inexcusable. I will not be returning to this CVS -- or any CVS -- after this experience. Do better.

Christeta and Bruce were super helpful and nice assisted us with a return phenomenal customer…read moreservice!!! She was helpful and kind Bruce was awesome

Had to go here to return a watch and it was so easy. I'm surprised they accepted it cuz I didn't…read morehave the receipt and no box. So i was happy about that cuz it was a gift and he threw everything out. I was able to get credit so that was great so i was able to replace with a different watch. This location was super nice and more empty and very calm. They also had way more options for watches so i was happy about that since the other location had only one watch so i was forced to get just that one.