This review is 100% for Dr. Lap's "nurse." I called the practice back in November to make an…read moreappointment after lots of research and also seeing that this Doc took my insurance (looking because my beloved PCP of 25 years was retiring). I was told that for this Doc (unlike others in the practice that you can just schedule with) you needed to speak to her "nurse" first to discuss your concerns. Um. OK. Left my number for the "gatekeeper" to call me back. Three days later (after receiving no call), I called to check in. I was told that the nurse/gatekeeper was gone for the day. But was also told she called me according to the notes? Um. No. I have no missed calls on my phone, and seriously if she really had called, why didn't she leave a voicemail? No missed call. No voicemail. A week later I called back (stupid me, but I was really impressed with this docs reviews and credentials), explained that I have never gotten a call from the "gatekeeper" and the awesome receptionist (I forget her name - she works for the whole practice and is so sweet and amazing!) got her on the phone with me. And here we go. Said gatekeeper picked up the phone and immediately went in with - "I called you!" I explained that I had no missed calls (keep in mind I was not being nasty - my whole career is in CS so I know better) and no missed messages. She then literally said, "so what is your problem?" Um OK. I explained that I was looking for a new PCP since mine had retired. I also wanted to explore HRT because I was never sure about it, but wanted to talk to a new doc that might understand. What did I this Bish say to me??? Well, it's normal, you just have to deal with it. Oh, and she was supposed to talk to the Doc about scheduling me. She was going to call me back. That was the end of Nov. 2025. Here we are 1/6/26. Still no call. This might be the most amazing doctor in the US. But we will never know thanks to her condescending, not following up "nurse/gatekeeper."

Dr. Lap has been my primary doctor for over 20 years. She has an excellent bedside manner and…read morecomforting sense of humor. Dr. Lap is warm, sensitive, empathic and genuine. She and her team are grade A professionals who truly care about the total well-being of the person. I am able to get appointments when needed and I absolutely love the reception, nursing staff and lab technicians. I highly recommend this medical practice.

Questionable billing practices and unfriendly office staff. Would recommend going elsewhere.read more

Sadly Dr. T moved on and is now teaching. Speaks volumes for just how good he was in private…read morepractice. I had similar experiences with Dr. N -- felt like I was pushed on her and just didn't seem to be the complete package as Dr. T. But, went back and there's a NEW doc, and he's great. So now it's just Dr. S and NP Catherine; plus the staff is warmer so I'd say give them a try!

She is my grandmother's primary doctor & will soon be mine. She is patient with her and always has…read morea pleasant attitude. Her nurse, Donna, is the absolute sweetest. I will be switching to her soon because my provider is leaving this office and moving to Richmond. I know she will take care of me and be through with my care. If you want a provider who will listen, she is a great choice.

Dr. B is an excellent clinician! She takes the time to get to know you as a patient and shows…read moregenuine interest in helping her patients live healthy and productive lives. She spends the time to really vet deep into the issues and then issues referrals as needed to get each patient the correct diagnosis and treatment.

I absolutely adore this practice!…read more After moving to the Hampton Roads area 3 years ago I struggled to find a PCP that I was happy and comfortable with. After searching and searching I found this practice and Dr. Peter Laplace through word of mouth. I am ever so glad that I did. Staff here is so friendly and helpful. I am never confused about any of the policies or billing. Appointments are easy to schedule and they even have an online patient portal for you to view your records and care plans. Having struggled for several years with a few chronic issues I am finally at a place in my physical and mental health where I'm not just getting by but am happy and on a road to healthy. This is all credited to Dr. Laplace. He listened to my issues and concerns and guided me to the best recovery path. No throwing meds at me and moving on to the next patient! We thoroughly went over the short term and long term goals and plans. Healthcare is a vital part of life and having a doctor who listens and cares is paramount to receiving the best Healthcare. I am so very lucky to have Dr Laplace and associates in primary care looking after my well being.

Dr. Lea LaPlace is amazing!…read more If you don't already have a PCP, I'd absolutely recommend her. Busy small practice downtown on Freemason St by the mall. Free parking behind the building.

The lab is absolutely awesome. Super fast and easy check in. The lab techs are so great. Super…read morefriendly and you never even feel the stick. For bloodwork, this place is top notch

Amanda Nass, PA, was wonderful, a good listener and thorough. Very friendly and she remembered me…read morefrom coming in, in May, which is always nice. I call her Dr. Nice because her last name is that with a southern accent. Ha ha! She recommended that I start physical therapy and occupational therapy for the tingling in my right hand, due to the stress in my neck and shoulders. They took X-rays. Extremely professional and quick!

I want to share my feedback because I think this practice has gotten a bad rap. I don't totally…read moreknow the history but I think it was DePaul until not so long ago when Bon Secures bought them, but they are still called DePaul Medical Associates (on the former DePaul hospital campus). Anyhow, after searching high and low for a new PCP in this area, and waiting months - after a terrible experience with Sentara - I booked with the NP Geeta. She was awesome!! She asked all the right questions and made suggestions that I would have expected from my previous PCP who had for 15+ years. She made me feel very comfortable. The building itself was new, clean and the staff was extremely courteous. I also did not wait long, actually they called me in about 10 minutes before my appt time since I was already there.

to start, every visit the front desk and the nurses are always nice!…read more the provider was not. Dr.Leon Smith-Harrison was the worst care provider I've ever seen. I'm a younger girl I get it, but i have issues that I go to, to get addressed and all he says is "your healthy". he doesn't provide any care or concern. he prescribes random shit he knows won't help, and has the most demeaning tone. on top of this, he says I need to "let the professionals" handle it - when I tell him about my stomach pain. what doctor says that to a patient? either way this doctor is unprofessional. do not go to him if you have actual medical concerns . On another note - I called to switch providers (I didn't know you couldnt do that apparently) and a month later, the day before my new appointment they tell me they have to cancel it and now I have to find a new clinic if I want to switch people because they don't allow transfer of providers. this should of been addressed when I first booked the new appt. but they obviously don't care about people's time or health . Very unprofessional and ridiculous.

Great practice. I love the doctors, nurses and staff. Danielle W. is one of the office managers and…read moreI cannot thank her enough for her professionalism and follow through.

Can not get a prescription called in to pharmacy. It always takes days. What should be in the…read morecomputer is not. Today I waited at the pharmacy for two hours for them to fix their mess up. The prescription is not correct!!!. Find another practice

My daughter has received quality care and we have experienced empathetic physicians, at this…read moreestablishment. While the location is convenient for those who use public transportation or utilizes ride share programs, but those that drive have issues with parking. I would happily recommend this practice to others, but I would warn them of the parking situation.

I've been coming here for 30 plus years For prenatal Care…read morefor my 4 Adult Children My Oldest at 30,28,22&20 Over the years a lot has Changed the Communication with emails and the Staff quick response is Excellent and Much Better I'm So Thankful For That