I like this place because they seem to have everything. My kids like that they always have kittens…read moreup for adoption, so my kids can pet them while We are there. What brought me any here the last time, was for an extra large dog bed. I couldn't find a bed the size I wanted at any other store. If I did find one that was big enough, it did not have a lot of padding. So we brought in our black lab, to try out his new bed before we bought it. We wanted to make sure that he fit in it properly and that he liked it. They let us pull any bed off-the-shelf and let him try it out. This place is expensive, but if you're looking for a particular item, you will probably find it here.

Very disappointed in this place. The owner Robyn was very rude…read more After being approved for a dog we were then told we couldn't have him because we couldn't take his brother. Only one pet is allowed where we live. There are so many animals out there that need homes and the shelters are over run, I can't believe someone would deny a dog a good home. Absolutely would not recommend.

Great business. Employees here genuinely care about animals and my experience has been very…read morepositive.

Went here to get better healthier food for my chihuahua. The employee we met was very helpful. He…read moreasked what we were looking for in pet food for our pet. He gave us options. He asked our price range. He was very knowledgeable. We got a bag of mini N&D chicken, pomegranate, and pumpkin. It's suppose to be healthy for your pet. The store was nice,clean, and easy to find what you're looking for. I definitely will be back. Service was great and atmosphere was easy to find what ever you're looking for. Food was on one side and toys on the other. Then crew bones was right out in front of check out.

How can there only be 3 reviews? Mine makes 4! The staff here went out of their way to pick up…read moreproduct at another location and hold it for me because I was driving from out of state to do business in town. The staff is friendly, very knowledgeable and the store was super clean. As I pass through time to time I will frequent their establishment.

Clare helped us get set up with shampoo recommendations and a self-service dog wash today; she was…read moreso sweet, kind, and knowledgeable. She could tell my brother's dog Jaz was a bit antsy about getting a bath (her arch nemesis) and offered some treats to help relax her. Clare showed us to our wash station, explained what we needed to know, and gladly gave Jaz some scritches; Jaz was so happy!! She does hate baths, but adored the blow dryer. Overall, it seems like all the staff here do a wonderful job taking care of customers, keeping the store clean and organized, and providing a friendly and low-pressure environment-- an absolute MUST in this ruined economy. Jaz also got a new tug-of-war toy and is in love with it. We will definitely be bringing her back here for future bathing and product needs!

I did the unimaginable. I went to the pound and found a puppy that needed a home. I have a fiancé,…read more4 teenagers, a dog and 2 cats already so why not?! Eek Since I got home late I ran elsewhere to get basic supplies but I wanted to get a few quality items as well so I came to Pet People. The first thing I noticed was the a young man was happily carrying a large bag of foot food out for an elderly woman and still managed to stop and acknowledge us while on his way. Everyone we met inside, from employees to customers, were all the nicest people ever and take the time to love on your fur baby. The employees knew all of the dogs that came in by name. They showed us around and made recommendations for food etc. I also learned that they have a dog washing station in the back that is very handy. There is a frequent buyer dog food program that we signed up for. We will definitely be back even if it is a bit pricier than I'm used to.

I gather it's a rescue. They only have cats. This is in the Dayton mall. I saw an adorable Persian…read morecat ...fell in love but my hubby's out of town. Needed to talk with him but by the next day he was gone.

It goes against the grain to hate on any place that does pet adoptions but I couldn't recommend…read morethis place less. A few days ago we were in Meowza and saw a cat we loved. We came home and put in an application through the Humane Society. We were told that Meowza wanted us to come in and see them again before we could take them home. We waited in Dayton Mall for an hour before opening the next day as not to miss them. We went in and asked about the cats and were told they were placed on hold. The shop manager had called before opening to place them on hold for "friends" of hers outside of store hours. We were told we were not allowed to see them or take one home. This was very frustrating as we had gone through the proper procedures and preparations to bring our new kitten home with the understanding we would be bringing it home after formalities. We were later told we could choose another cat for free but that isn't what this is about. We did not deserve the treatment we received there and we don't want another cat. We wanted the one we felt a connection to. While I fully support the Dayton Humane Society I will never enter this store again and will certainly share our story with others. I would not suggest adopting from here-unless you are a personal friend of Sally.

It has been almost 2 years since my husband and I adopted our Fletcher from the Animal Resource…read moreCenter. It's even been over a year since we lived in Ohio, but I felt like I should come by and leave a review! We weren't yet married but we had been dating for several years, looking toward college graduation as well as our wedding, and we were a couple months away from adopting a dog. Excited, we decided to take a little tour of the various places around town to see who we wanted to go with. The Humane Society was full of very nice people but it was small and very sad inside, like a long cement and metal hallway lined with dogs. Sicsa was... rude. Very rude. Possibly because we were not 50 years old, but I did not expect to be treated like that at a no-kill shelter (and I have not been treated like that at others I have gone to). This place, though, was a definite relief. Employees were very helpful, it was crawling with young people who volunteered to take the dogs outside and whatnot, and it was very clean and pleasant to be inside. We were not ready to adopt. We were a few weeks from moving in to a dog friendly townhouse, but we decided to go in and look at the pups anyway. This is when we met Fletcher. Listed as a 6 month old terrier mix, he looked nothing like a terrier, but he was a small, thin, short black haired ball of life. He was adorable and he was bouncing everywhere, so I stuck my arm in to pet him; my heart was stolen when he wrapped his front legs around my arm and started to give kisses. I melted. My husband melted. And we bid goodbye with a pat on the head and a "you will make an amazing best friend for a lucky person." Oh man, was I ever correct. Fast forward a month or so and we had literally just moved into our new place. We could finally have a dog! I was at work and I wandered over to the Animal Resource Center's Petfinder page. Without a picture, the name "Fletcher" had been posted just that day. I squealed and called my husband, who promptly picked me up for my lunch break. It couldn't be, could it?! No way Fletcher would STILL be at the shelter. Well, he wasn't still there, but he was back. I walked in and saw our hyper boy, a tiny bit bigger but still just as high on life as when we first saw him. More energy than I never imagined. We were told how he had been adopted by a couple with a small apartment and they decided he was too hyper, so he was returned. I still can't fathom this. I didn't question much at the time because Fletcher was THERE and we could take him home after all. Now, though, I don't see how anyone could send this dog away. He is the single most happy being I have never seen and every day is the best day of his life. He is so full of life and love and that person's loss is definitely the best thing to happen to my husband and I, because this crazy boy is ours forever! The fine folks at the Animal Resource Center even made a little accommodation for us: they agreed to hold on to Fletcher for us for a few hours, just so I could finish the work day and then come back for him. We were very, very glad they allowed this! Fletcher was, and still is, extremely energetic. We lived in a townhouse with no real yard, and he did just fine: it's called walking and dog parks, people! Play with the dog, let him exercise, and everything works out. Luckily I believe his previous owners were good to him regardless, as he didn't seem abused or frightened at all. I'm very glad for that. Now we live in a one bedroom apartment in Chicago, 3rd floor in a walkup building. We have since adopted a cat and another dog and I promise you, we are at absolutely no risk of needing to abandon any of our pets; our dogs LOVE to play. They get walked, and they go to dog parks. They even go to daycare on Saturdays if the weather has been too bad for parks for many days on end. Even more so than before, I cannot comprehend how someone could have returned Fletcher. He is an absolute treasure and he along with his sister and kitty brother make us happier than anything else!

I've delt with this place many times over abused/neglected/abandoned dogs and not once would they…read morehelp not! Once! They only pretend. Then to keep from doing their jobs they dont answer or return calls. Theres a young punk in this county getting pups and training them to specifically attack and bite and now got someone's dog shot because of how he trained someone else dog. Now he's trying to breed said dogs to be able to do more like that but this place refuses to call back or answer

Great staff! Very helpful as my dogs are a handful. Wash area is always clean and stocked. water…read morepressure and air dryer always working well! Groomer went above and beyond to help me track down vaccinations via calling vet. She took extra care with both dogs! Thank You!

Took my dog to a nail trim/grind. He's very difficult during this and other places struggle with…read morehim but the crew here had him cleaned up and ready to go in 15 minutes or so. Nails were perfectly short and rounded off. Great selection of food treats and toys as well.

Great customer service! I appreciate how easy it is to order on-line for p/u or for delivery…read more The prices are very appreciated in this economy, as well as, how easy the returns are.

A good pet supply store at a convenient location. Staff is always friendly and helpful.read more

I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.

Waited over 15 minutes in the fish department with no help available. I finally went to the front…read moreto specifically request assistance, only for the employee to immediately help another customer instead, despite me already waiting. The employee even gave me an apologetic look, so it was pretty obvious the situation was noticed. I ended up just leaving without buying anything. I understand retail gets busy, but acknowledging customers in the order they ask for help goes a long way.