I started as a foster with PORT in their early days of conception and fostered with them for…read moreseveral months before they decided to completely ghost me. I ran into a situation where I needed some work done at my home, and I could not continue to foster the FOURTEEN foster pets that I had through them at the time. Rather than work with me, help me, and have empathy for my situation, I experienced a lot of pushback, and negative reactions to needing a break from fostering. My phone calls and texts were not being returned. When they were returned, I was met with attitude and a complete lack of understanding or compassion. After much resistance, they finally took the fosters back. They don't supply their fosters with food or supplies as they claim. Not once was I given any supplies for the dozens of animals that I fostered through them, even when I expressed that the puppies I was fostering were going through more food than I could manage. They also don't spay and neuter most of their animals before adoption. Now that I am back in my home, neither Regan, nor Jaime, (the founders of PORT), will return my messages asking about the well-being of my former fosters. If you bend over and break your back for them, you'll be great. But God forbid life happens and you find yourself unable to help, because you then mean NOTHING to them. Proceed with caution should you decide to do any sort of business with PORT. Don't expect a lot of help. Definitely don't expect compassion and empathy when life happens. Edit in response to PORT's reply: Port requires a minimum of 5 days notice for return, except in cases of emergency. I had an emergency. I explained this to you guys over and over and over again and your response was, "that must be tough." I had a dog through you that was being aggressive with a child. But you guys didn't consider a threat to someone's safety an emergency and were of no help. In some cases, I waited more than 5 days for you to help; I waited literally weeks! Not to mention that that dog was pregnant, and when I took her, you never advised me that that was a possibility. So I ended up with eight puppies, when I agreed to one. It was never "clear to you" that our foster relationship had come to its conclusion and that I wished to step away. I quite literally told you that once I was back in my home, I would take the animals back if they still needed placement. I notified you on July 10th that I could not handle all of the puppies. You did not take them until July 18th, and that was only after I showed up to get their shots and microchips, and had to PLEAD with you to help me. I notified both of you that Rusty was a safety risk, and you literally did not care. Even after notifying you of the unsafe circumstances, it took you two days to take her, and that was only after I refused to give you any more leeway. That was also after I had notified you on July 10th that I could not handle all of the animals that I had. You did not take Rusty back until July 31st. I let you know on July 28th that I was having trouble getting the kittens adopted. I notified you on August 4th that we needed to move the kittens. You did not take them until August 15th. As for the spay/neuter, it's irresponsible for a rescue not to spay and neuter before adoption, regardless of any contract. I also asked, several times, about getting my fosters fixed, and you never followed through. Don't gaslight me. You did enough of that when I was actually fostering with you.

we have to relocate and can't take Tilly. I need to know she's safe. she's so sweet has only lived…read morein our house. no others

I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.

Waited over 15 minutes in the fish department with no help available. I finally went to the front…read moreto specifically request assistance, only for the employee to immediately help another customer instead, despite me already waiting. The employee even gave me an apologetic look, so it was pretty obvious the situation was noticed. I ended up just leaving without buying anything. I understand retail gets busy, but acknowledging customers in the order they ask for help goes a long way.

Very disappointed in this place. The owner Robyn was very rude…read more After being approved for a dog we were then told we couldn't have him because we couldn't take his brother. Only one pet is allowed where we live. There are so many animals out there that need homes and the shelters are over run, I can't believe someone would deny a dog a good home. Absolutely would not recommend.

Great business. Employees here genuinely care about animals and my experience has been very…read morepositive.

This review is long over due, in July 2020 we decided that we would rescue a dog. we contacted…read moresever local rescue agencies with no success. At the beginning of August we reached out to Adopt a Pit and within hours we were communicating and making arrangements for a meeting with a pup. Bless the volunteers fosters and staff they truly care about these animals. August 20, 2020 we welcomed Riedel into our family. I highly recommend Adopt A pit.

We chose this organization when we were looking to add a new family member to our lives! And I was…read moreso impressed with the attention to detail while making sure Billy would be a good fit for the family as we had a dog already. And then a year later adding Miley the wrecking ball into our family!

Dropping off and picking up my puppy was flawless. They offer baths for when you pick up your dog…read moretoo. Would definitely recommend and use again.

First let me start with I waiting a week before I tried to contact the owner so I could cool off…read moreand not reacted in a hateful manner. We have used Tannenberg Pet Resort two times. The first time was for a weekend and only a few days. We were happy with the way our dog was taken care of and how they were able to fit our dog in seeing they were full. The second time we were not happy at all. We dropped our dog off May 6th 2025 and picked him up after 9:00 am on May 12th 2025. I brought his food and a blanket with us because he is so attached to my husband and wanted him to have something with his dads smell on it. Just so he would feel comfortable while we were gone. We arrived to pick him up the lady at the counter asked if he was scheduled to have a bath and we said yes and she said OK. We paid and she asked for his collar and leash and she would go get him for us. when he was brought out to us his ears were back and He had brush marks in his fur with the strong smell of doggie cologne. (I thought it was just the smell of the dog shampoo until we got home.) She told me he had not ate yet this morning. I said OK I will feed him when we get home. When we took him outside to load him in the truck, he peed a long time then ran to the grass and pooped telling me he had not been out yet that morning. I told the lady that we had a blanket and she said oh let me go get it. She brought it out to me in a bag and said it was in the washer waiting to be washed. I said that is ok I will wash it. the blanket smelled and had something on it not sure what it was. The odor was like it had laid in the bottom of an outhouse. When we got home, he ate right away. He held his ears back for most of the day and was not his playful self. We went outside and came back in and I smelt an odor that was so bad. I cleaned out my trash can clean the garbage disposal. Still the smell was ungodly. Then I bent down to hug my dog and there it was. As a dog owner maybe, I spoil my dog too much and many may not think it is a big deal, but I feel like my dog laid in a cage for 6 days in his own feces. Just a side note our dog has never peed or pooped in the house. He would hold it until someone got home. telling me he pooped and peed in the cage because he had no choice. This is the reason I waited a week before contacting them because every time my dog looked at me, he had sad eyes and I felt so bad for what I let my dog go through. My heart was breaking every time I looked at him. I know if I would have talked to someone the moment I found out where the smell was coming from (by the way we paid for a bath) that I would not have a kind thing to say. all I have to say is shame on the staff at Tannenberg!!!! After speaking to the owner and hearing her tell me what Tannenberg offers and what she expects from her staff I would have written a different review if that was the service my dog received. With that being said I will not be using this business again. I hope this helps open the eyes of the staff and helps them to better themselves and helps fill the expectations of the owner. Also that the owner takes this to heart and fills her staff with people who really care for pets the way a pet owner would.

They answered the phone promptly. Gave me a same day timeframe. Assisted with pickup & delivery…read more Very polite & friendly. Reasonable price. Reasonable time to makeover my dog. My dog was clean & fluffy!! First time user; definitely will return!!

Very nice gal greeted us, the dogs had a blast and they smelled so good and felt really clean. We…read morewill definitely be going back

Online pickup. Friendly staff. Aquariums were pleasantly clean by Petsmart (or any large chain pet…read morestore) standards. I didn't see a massive amount of dead fish like a different store nearby and only a few pest snails.

I never thought I'd pick up my dog from boarding and find him underfed and bleeding, but that's…read moreexactly what happened at Petsmart. I boarded him over Thanksgiving weekend, and while the ladies working there were very sweet, there was a huge miscommunication on their part. I left his food with a clearly labeled 1/3 cup scoop, and he eats 1.5 cups per day, yet they assumed the 1/3 scoop was a full cup and severely underfed him. He clawed at the metal gate so much that his paws started bleeding, and no one told me until I called them myself and even then, they barely answered the phone. I had to call multiple times just to reach someone. Since they don't let owners see the boarding area, I had no idea he was in a setup that stressed him out, and I wish someone had recommended upgrading him to a suite with a glass door. When I picked him up, he was noticeably skinnier, had dried blood on his paws and even had poop on his back paws. I feel incredibly guilty, like he thought I abandoned him and let him starve, and I will not be boarding him here again.