I would say this PetSmart location is just okay. I brought our dog here for grooming, and the experience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming. read more

PetSmart - Pet Training Near Me - Dayton, Ohio

Waited over 15 minutes in the fish department with no help available. I finally went to the front to specifically request assistance, only for the employee to immediately help another customer instead, despite me already waiting. The employee even gave me an apologetic look, so it was pretty obvious the situation was noticed. I ended up just leaving without buying anything. I understand retail gets busy, but acknowledging customers in the order they ask for help goes a long way. read more

0/10 would not recommend this grooming salon. I've taken my pug here to mainly have her nails cut and each time they can't do it, can't finish the job. They tell me what I already know, pugs are notorious for being difficult with their nails. Yes, I know, hence why I'm here looking for a professional service to help me do it. However they are incompetent here. Most recently I brought her here this past Saturday. I booked an appointment days ahead of time. The place was super busy, which I don't understand why they would allow so many walk ins on top of booked appointments if it's going to overload them, doesn't make sense in a business case but ok. I waited an hour and a half. About half way through that time I come in to ask if my dog was okay, she is a pug so it's normally an express service and has never taken that long so I was starting to get worried about her. The girl I spoke to just kind of looked at me and didn't give me any reassurance, didn't go back to check on her or anything. So I went back out and waited some more. Finally they say she is ready. The groomer comes out and says do you want to go ahead and pay while I get her ready, so I do. The line is super long, only two registers up and running. Finally I pay and come back in, and THEN they tell me that they weren't able to cut all of her nails, only one paw out of 4 and her back paw at that. Oh great! So you told me to go pay knowing full well the service wasn't fully accomplished? Then they tell me I can come back on a less busy day, there's a lot of dogs there maybe my dog is just too anxious, they won't charge me if I just come back. I left mad because it was a huge waste of time but fine. I'll give them one more shot. I call today, Monday, to make sure they're not busy before I come in. I'm taking time away from work to do this each time by the way. I come in and they still cannot cut all of her nails. I gave her a calming chew. I asked if they used the cone on her so she wouldn't nip. The girl was uniformed about which breeds they were able to use the cone on so she said no and that she'd try again. I wait some more. Come back, and she tells me now for the third time that they cannot cut her nails and I should try a vet. I spoke to a manager as I'm very frustrated at this point, and she was less than helpful and also pretty rude when I was so visibly upset. She told me that there was nothing she could do if the staff "didn't feel comfortable" cutting my dog's nails. I don't know, train them better? That's their job? She was ready to send me on my way until I ASKED for a refund, which they did give me. I. Will. Not. Be. Returning. Ever. I never had this issue with the Beavercreek Petsmart when I lived closer to that location and took my dog there for 3 years. read more

I've taken my dog here for 13 years and have never had a problem. They even asked me if I wanted her shaved and I said no. He tried to get me to upgrade to a furminator treatment, and I declined. They have had to shave her butt before, but NEVER her whole body. She is 14 years old and in kidney failure. I even asked him to please be gentle with her. I didn't even recognize her at 1st. Then I cried. She is 14 years old and I don't know how much longer I have with her. Photos of her before being groomed & after. read more

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I buy specifically aquarium things. I like their buyers loyalty program. The people that work there were kind and helpful..

Dog returned injured after a grooming appointment, uneven trim across his body. Have had previous negative experiences with the Banfield clinic at this location read more

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Given the opportunity, I would have given zero stars. Went to the store to purchase a pleco for my 29 gallon tank. Was told that I had to have at least a 125 gallon tank for they get big. Having had aquariums for 35+ years and a regular at Petsmart purchasing fish, I am pretty sure I know the care for them and with most fish, if the tank is bigger, the fish will grow bigger. The store manager insinuated that if not in a big enough tank, that this was not good care for the fish. Not sure how many people have 125 gallon tanks out there, but this is the most ignorant thing I have ever heard and for the store manager to make it sound like I was not a good pet owner, that is completely off base. Needless to say, I will not return to this store and caution anyone who goes in there. Such ignorance!! read more

Wow commonsense manager and customer service! Refreshing when I see it since it's so rare as of late. I've gotten so used to poor customer service I'm actually shocked and have to comment! I missed my pickup deadline and so that meant it was refunded and I lost the discount. I had to pick half my order at another store because neither store had a full stock. So instead of making me return the other half to get my discount, the manager said he'd just save me the trip. I had expected to have go home, get the other part of order and go back to buy both to receive discount. Very commonsense customer service. Thanks! read more

Diamond did not receive a quality service. Big Bully puppy was excited to leave, so I didn't pay much attention. Got in car and realize Her face was dirty. Scarlett response when I called was "her face is stained from allergies" well it came off just fine for me with a wipe!!!! Same gor the dirt I wiped out her ears and under her tail. Pissed and wont return to this location EVER!! read more

I just left PetSmart and I was purchasing some bigger items such as a litterbox and food for my cats and dogs. The cashier at register 1 did not greet me and had a rude tone throughout my experience, and seemed very annoyed the entire time - especially when I pulled out cash to pay, and I even separated the cash into organized stacks to make it easier. I felt like I was not welcome in the store today and I am not sure I will return to get my pets' needs in the future. DO NOT RECOMMEND. read more

Fish tanks were dirty and full of green algae. Many had bladder snails. I bought 2 mollies and after a few days one developed Ick. The Miamisburg, OH store live fish department is a joke. Don't waste your time and money. read more

I've had 2 bad experiences with the grooming salon. They are rude and do not communicate well. My dog drools when you put him in the cage, known fact, been discusssed, so she puts him in the cage and calls me 20 minutes later to let me know she's unable to cut him because he's drooled. Then I get back to get him and only one person had a dog on their table. They are all just standing there hanging out. So basically they don't want to work. I assume they get paid hourly so it doesn't matter if they are cutting dogs or not. Definitely will not return and do not recommend!!!! read more

I was not happy initially with the grooming appointment for our dog. I signed up for an appointment with Kevin and upon calling was told there was an issue with my dog and he passed her off to another employee for grooming. Once arriving at the grooming salon to pick her up I realize he is the salon leader based on the employee pictures on the wall. I was unhappy with this as this is who I signed up with and they did not let me know what happened with my dog during this visit. Overall I was happy since her grooming appointment went well. I had to ask the female employee to take off more since her fur grows so quickly. After we got her home over the next few days we were noticing bumps all over her and thought it was ticks. The only place she had been was the groomer. After taking her to the vet and spending a lot of money on the visit and medicine it was scabs on her body from itching and biting. The vet was glad I brought her in before it turned into a skin infection. This was from the strong, fragranced products used during her grooming appointment. I am very unhappy with this experience as I spent $60 on her grooming appointment and then even more on the vet appointment. I would rather find another place who cares about my pet. read more

Looks fine in there I guess I only go there like once a week or something but I don't know how much more do you need to know for people to review my thoughts about the store I don't know it's okay that's good everything looks good there I guess people are really busy working and they're supposed to focus on their job and polite somewhat actually okay fine they are always polite and yes they do have people there to help you and you need it help read more

I've been going to the Beaver Creek Ohio grooming salon for 13 yrs. Anytime I've ever asked them to snip the little fisher hairs from the corner of my dogs eyes it's never been a problem! Until Saturday. Every other visit shaggy gets a total groom and on the off visit just a bath touch up and brush. Usually $38 t I tip well $10-$20 depending on the groom and groomer. We took all 3 dogs to be groomed only asked for shaggys little eye hairs to be trimmed and they said no! Since when is that not included in the bath and touch up? I spend at least with the 2 senior dogs meds food grooms toys clothes and now the new dog. A minimum of $1,000 a month in that store. I betcha I don't step foot in it ever again. read more

I have to agree with Brandy P. The pet salon at Miamisburg is not ideal. Our dog Maggie is a LABRADOR...we've had 5 others before her. Out of all of them, she is the most loving and obedient. I called today to make an appointment for a hair cut and was told that they have a note to no longer take her for hair cuts...only furminations...which in my opinion they don't do well at this salon, the petsmart in Beavercreek was much better--when Maggie's come home from furminations at the Miamisburg salon, I've actually asked my husband if he's SURE they didn't just bathe her as she has a LOAD of hair still shedding all over. At any rate, they say they won't shave her anymore because she pulls her head out of the loop. SERIOUSLY? Isn't that part of being a groomer, to find a way to deal with those issues? I thought they were meant to be the experts in dog grooming...just very disappointed. We've had a long standing relationship with PM, but that ended today. read more

They give me excellent customer service. I even got excellent customer when I made a return.

The staff at Petsmart are very well trained in their area of work a.k.a. expertise. They are more than willing to help at any minute and will come up to you and ask you if you need help if they see you looking around like you're looking for something. It seems everyone is always busy taking care of customers at Petsmart no one's ever just kind of standing around doing nothing. Kudos to you the staff and management!! read more

My senior dog (13 years old) was groomed at PetSmart on 3/12/2021. His nails were cut too short and one of them was bleeding. I was not informed of this upon picking him up from the salon. We got into the car and he whimpered and cried the whole way home, and his nail bled all over my clothes and the car. If he was in this much pain on the way home, I can't imagine how it much it must have hurt when it happened. I am appalled that the groomer would do this to my dog and not even mention it when I picked him up, especially since he was actively bleeding. I will never take my dog to PetSmart for grooming or buy anything there again. read more

They would not sell me 2 goldfish because I only have a twenty gallon tank? They said i need a 58 gallon or larger. I have had goldfish my whole life. One lived in a bowl with no filter for 7 years. I had some that lived outside with a foot of ice over them. They were 6 of them maybe 8" long. Today's were an inch each. read more

I took my dog in today for the Pawdicure Plus. Not paying too much attention when I left, I realized after I got home that not all the service was completed, it appears they only did her nails. She has no scented spritz on , if she does, it's not noticeable, nor did she get the bandana/bow. Her breath has nothing noticeable changed either. I contacted the store and the girl who answered says she is the one who did it and that it was all done, I explained that it didn't seem like it and she again stated it was done, did not even offer any assistance. I will definitely try another location next time, was a waste of money. PAWdicure PLUS A convenient walk-in service to smooth out your pet's rough nails and clean his ears. Service includes: Nail trim & grind Ear cleaning & hair removal Light feet trim & pad shaving Teeth brushing & breath freshener Scented spritz Bandana or bow read more

Great variety of pets, but some of their habitats are a bit pricey. Lots of different fish,birds, reptiles, and some small mammals. I got two great winter white hamsters from this place read more

Went in to buy a goldfish for my 9 year old son's birthday an they refused to sell me one because I wanted to put it in a 5 gallon tank with a filter that processed water at a rate of 20 gallons per hour. Now I now math is hard for some people, but being told they will NOT sell me a goldfish because the filter isn't powerful enough when it will process all the water in the tank 4 TIMES AN HOUR is ridiculous. What a lame loser who did that to a 9 year old kid on their birthday. We walked out of their empty store (no other customers at the time we were there) and will never come back. I hope you are happy. We are way happier not buying your products and getting railroaded into purchasing way more than we needed. read more

The store itself is like any other typically Petsmart. I will say that they just did a huge remodel and the store looks much nicer and modern then it did before. The staff is always helpful and very nice. I can't speak much on knowledgeable since I have not had to ask tons of questions. The grooming department is nice and affordable compared to some of the other places in the area. The staff is very nice and helpful. They usually can get me in at a pretty short notice with the exception of Saturday mornings since that is typically when there really busy. The only big problem I have with Petsmart is that I wish instead of changing the groomers all the time that they allowed the same one to keep seeing the specific dog if their scheduled. read more

After my dog's grooming appointment today, I called to inquire about her clearly choppy/uneven cut. The groomer was very rude and only repeated that if I wanted a different service, I should have said so. I will never return to this location. read more

I am a fan of this Petsmart because the employees are very knowledgeable about the areas they are in. I have a large aquarium and always have questions regarding the fish I own and the new fish I put into my tank. The employees are always there to answer my questions or give me recommendations. Also sign up for the PetPerks card because it give really nice discounts. read more

Not a huge fan of the grooming department at this location. They charged me a special handling fee for this past visit. I have an 8lb morkie... not sure how rowdy he got to justify the fee. I think the staff could be a little bit friendlier. read more

Apply for your PetSmart rewards card for additional benefits. I love that they allow patrons to bring pets into the store!

Genuine pet lovers. A great place to shop

I always have a good experience here at this Petsmart. I get asked at least 3-5 times if I need help with anything. The aquarium staff is very knowledgeable and friendly. Their tanks and animal cages are kept in very good condition. I have bought my pet rats and some fish here. My first rat just died from old age that I bought from this store two years ago. My fish are all healthy. I go here to get all of my aquarium supplies as the prices are awesome. They have really good sales sometimes too! read more

Rude, treated you like idiots. Shut the lights out pulled the cash drawers and locked the doors while we were still shopping looking to spend big money on a complete set up fishtank, and then informed us at 6:00pm that they were closed when posted store hours were 9-9. Will NOT be returning. read more

I have taken my dogs to this location for years. I have NEVER had a problem with the grooming salon (pedipaw only). The staff has always treated me with respect and has always been extremely helpful. I plan on taking my new pup there for training, the trainers are really in-tuned with the dogs and training is great! read more