I waited in line to get appointment and person ahead of me was paying for her dog's grooming and…read morewas given an appointment to come back in a month. When i got to ask for an appointment they said they were not booking anyone until August. i think they are just not taking new customers. Avoid this place!!

Our dog is very sensitive and had gotten so he was impossible to groom. We have had such good…read moreexperiences with Hope at Canal Town helping to desensitize him overtime by grooming him in small, short sessions so he is not overwhelmed. I would highly recommend them to anyone.

The groomer that has started this new business has been grooming my dog for years and i am never…read moredisappointed. he turns out so cute and she give him his touch of color for the holidays!!! highly recommen.

Absolutely amazing owner/trainers and programs offered. Very diligent, kind and helpful. The…read moreclasses offered by Karlene have made an amazing difference with our dogs. I can't recommend her highly enough - really amazing.

My husband and I needed help with our newly adopted 4 year old Rottweiler (Wayne) as he had no…read moreprior training, no boundaries set and no socialization with other people or pets which unfortunately resulted in aggression. Before adopting Wayne, we already had another dog and a cat so we knew we had a lot of work to do to get them acclimated and keep them all safe. After just the first session, we witnessed many positive improvements with Wayne's behavior which kept us wanting more. Now, after just 3 sessions with Dr. Karlene, Wayne has an A on his report card -at least in our book! In addition to learning commands, he sits and patiently waits for our other dog to eat first before he gets any food. He is much easier to take on walks (no more pulling and growling or barking) and we don't worry about him hurting our other animals. He's a very gentle giant with all of them. We recently added a kitten to our family and he's really sweet with her too, even when she bites his tail and plays with his whiskers. During this process, I learned that training a dog isn't as simple as dropping it off to a trainer to do the work; the family really needs to come together (humans and pets) to learn the techniques and do the work as a team. It doesn't take much time, just consistency and a good behavioralist!

Beware of this breeder! The breeder was extremely difficult when I contacted her a few months after…read moreI got my Toy Aussie and he was showing signs of fear and aggression. She was very defensive and blamed me for his condition. At the time, she said she didn't believe in socialization for puppies because they needed to exposure to your environment not hers. I have it in an email she sent me! That was my first RED FLAG. I challenged her on this as a long time dog owner who had trained 5 dogs previously. She later added Puppy Culture to her program after our conversations. I hired a dog psychologist to examine the dog and I was warned that I would always have problems with the dog if I kept him. Further conversations with Shawna, I made plans to meet to return the dog, without refunding my money. I noticed a certain coldness in her when asked what would happen to the dog, I feared she would have him destroyed or that he might not make it back to the kennel. She wanted to meet my on a highway and send a friend to get him. Fearing more for the puppy than the effect this emotionally disabled dog would have on my life I ended up keeping him. I hired 5 different trainers in NY and Los Angeles. I made progress, it was mostly I learned how to handle his triggers. I was now living with special needs dog with fear based aggression. He is a beautiful dog, he only likes me and has to be put in a crate in another room when people come over to my home. The reason I wanted an Aussie was so he could go hiking and walk with me. I wanted an active dog but he can't do that either because he is easily triggered while on the leash by other dogs. He lunges at other dogs if I am not 100% vigilate to prevent it. He is full of fear walking around, he never relaxes. He is unable to abide that other dogs live in the building and is highly aggressive to any dog in the elevator or in the lobby. I have to steer him around other dogs to avoid any contact. Owning this dog is one of the worst mistakes I have ever made. As a long time dog owner and lover of animals, I have spared no expense in normalizing this dog to live his best life. Unfortunately, I have had numerous wrist injuries to my right hand, sprains and torn ligaments from holding the leash when he lunges. After 8 years, I am done. I can no longer do this, with the hand injuries and disruption to my life as Shawna would say - we are not a good fit! I told Shawna the kind of dog I needed for my lifestyle and she said this dog would be perfect. Something happened to this dog at an early age, or he received some bad genes. All the dog trainers I hired said the same thing, he was a very difficult case. It is unconscionable how this breeder operates. I would never have tried to return a dog if there wasn't a enormous issue at stake. A year of so later, she just told me to call a Aussie rescue organization, that I didn't have to return the dog to her as it says in the contract. Read these words as a warning. Perhaps Shawna has learned more about dog breeding and training now. However as a business person she is ruthless and I don't believe she has the dog's best interest at heart. You do not want this same experience, be very careful where you get a dog, even if the dog is beautiful or cute. I made the effort to go the kennel, I met the dogs and Shawna in person before I bought my dog. It has been a terrible experience.

I had held off submitting this last year but now that I see they are breeding and selling pups from…read moreSummer, I felt it right to post this for awareness. I am concerned with the ethics of a breeder who is knowingly further breeding a dog that has in fact produced offspring with severe hip dysplasia. Below is the original I was going to post... Make sure you read and understand the details of the contract! We purchased 2 puppies from Shawna from different litters in Sep/Oct '23. The pups are absolutely adorable, good demeanor and intelligent. The black tri is Harvey and he's a little mischievous and gets into things but is a really good dog. The red merle is Knox (named after the Buffalo Bill's Dawson Knox) and has an awesome personality and a deep voiced bark. After about 6 months (Apr '24), we noticed that Knox was favoring his right back leg and was doing 'bunny hops'. We took him to our vet to find out that they thought he had a severe case of hip dysplasia, which is quite unusual in small breed dogs. We contacted Shawna immediately about it and she responded in 2 days stating that she's never had this happen before, but its unpredictable and she can only do her due diligence. We had stated that we wanted to keep him and she offered $500 back if we wanted to keep him. So, we made an appt with Cornell University to have him evaluated...and we had to wait until Aug '24 to get into the specialist. The doctor at Cornell stated that Knox has genetic Hip Dysplasia on both sides, with the right side being very bad...the left is probably good enough to let it be. The doctor also advised we contact the breeder and make sure the parents do not breed together again (Sire is Jager, Dame is Summer). We forwarded the report to Shawna and did not hear back from her after reaching out several times until mid-October. We fell in love with Knox and didn't want him to suffer, nor be taken from our lives...we decided that we are going ahead with the surgery. So, we did some research, got some legal advice and asked Shawna to reimburse us up to the cost of the puppy for medical expenses due to this genetic defect...as seems typical for reputable breeders and quite frankly fair to us as we're going to incur many $1000's above to help this wonderful animal. Shawna refused and said the only way we could get our money back was if we returned the dog to her as per the contract. I asked what would happen to him if I returned him, and that if she didn't answer I assume he would be put down immediately...no answer there. Well, we're going ahead with the surgery despite any help from Shawna. I asked her to reconsider her position on this and show some compassion for the dog and situation, but she is taking a hard line on the contractual words...and that's where we stand today. We were willing to take on the lion share of the expenses but she got us with the contact technicalities. We're still going to do good by Knox and provide him with the best life we can. His surgery is scheduled for late Dec '24. Added 7/5/2025 - copy of the contract with parents listed as proof/evidence. And an update that Knox is doing absolutely great with his titanium hardware, our bank account is about $12k lighter, and he and Harvey are awesome little pups!

Kim has always done a fine job with all the animals I see her work on, and she's been very…read moreprofessional. It's unfortunate that she doesn't have weekend hours, since I now work regular business hours and our schedules no longer line up. My dog has always liked her and gets excited when we pull up to her shop.

We take our son's dog to Kim on a regular basis! We love how great she is to our pup and our…read morefamily!! Couldn't ask for better!

This was our first visit at Ridgemont Animal Hospital. It is a busy office which is probably a good…read moreindication of how many clients are pleased with their service. We had to wait a bit as there was a glitch in our appt., but once we met Dr. Houska, all was fine. He was wonderful to talk with. Dr. Houska was so thorough, asked and answered so many questions. He was very interested in learning our rescue girl's history and how well she is doing now. I am really happy he is our veterinarian. I highly recommend this veterinarian hospital.

First time visit for a feral kitten. Appointment was for 3:30. Never asked our name at desk, a tech…read moretook the stool sample before we were even seen. A person came into the office around 3:45 and went in before us. We Finally left at 4:00. No one told us they were behind or would be with us soon. The Dr was sitting in the back room (we could see him thru the door) more than in the rooms with pets Very unprofessional

The office offers the very best care and compassion during difficult times. They are highly…read morerecommend.

My two cats have been doing incredibly well thanks to the team at Eerie Canal. It's a bit of a…read moredrive, especially for someone without a proper carrier.. But I truly believe it's worth it, and I'm happy to have found them!

Caring place to take your animals. Clean, great receptionists. Good doctors .the only thing I was…read morenot impressed is forcing customers to purchase items you don't need because vet care is expensive already. Didn't care for pressure. Care is excellent.

I love everyone here. So does Sebastian and Henry!!!' The best care and treatment !!! Kim gave me…read morethe review card and took care of Henry!! Love you all!!!