Maine Coon loved it. She looks so good…read more Nails, shampoo, shearing, ears done for $85. She's 17 lbs of fluff. They gave her a treat sac of nip. Very nice to my babygirl.

By 65 pound Irish doodle looks amazing. They did a great job. The price was fantastic.read more

We boarded three dogs for the first time last week. We had used Camelot several years ago to board…read morefour of our other dogs, now passed away. We have dogs with special needs on a strict diet. The dogs weren't eating. The staff called concerned. This I appreciated. They offered pumpkin and it worked. What I don't appreciate is the limited pickup hours on Sunday from 4-6 pm. When I requested a morning pickup, I was told there's a $100 fee for that. Okay ... but why charge me $55 per dog for the day when they weren't there? Moreover, why charge for the extra playtime fee? I was told the staff arrived at 5 am to ensure the pups had two hours of playtime before I arrived. In the rain??? I was told they have a covered play area. Yet my pups were wet!! ‍ Pups seemed to have gotten good care but the fees are excessive and unfair. Either charge for early pickup and not the full day of boarding or offer more flexibility for pick up time and charge for boarding. Double-dipping, greedy.

Well no matter what I say the owner lies and then blocks me because she knows I have evidence that…read moredisputes her claims. I was a client for two years. A loyal client who once praised this place to anyone who would listen. I pulled my dogs after my eldest came home with signs of some sort of potential abuse leading to being fully scared at meal time. My youngest contracted hookworms because they allowed a dog who had them to continuously come while positive. There's no transparency with worms or kennel cough. They have yet to contact me despite them lying saying they have. I've had to add my phone history to another review to prove the owner/management is lying. I've spent the last two intense months undoing mental scars on my eldest dog who has a disability, he's deaf. Stay clear. Old staff was amazing. My issues line with the owner.

I made a reservation for groom and was offered 1/2 day of day care with pick up and return drop…read moreoff. The cost was $133.00 which they took out of my account that day I made the reservation. I called the day before and cancelled. As a result they charged me $45.00 telling me because I didn't cancel with 24 hours which I cancelled 4hrs short of 24 hours. Then a $25.00 day care fee because they couldn't find another pet to fill his spot. So they made $45.00 for doing nothing at all. That's a bad way to do business especially since I could of been a return client.

They do a great job with our Maine Coon Troy. I highly recommend Kim's in Granby and we love her…read morenew location!

Amazing care, wonderful people. Everyone talks to me and also Curtis Jon. I highly recommend the…read morePet Hotel in Hadley. Happy doggie and happy mommy! Betsy Skwira

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

Always great service!! Our GSDs love the care they receive and the doggie spa! Our place to go when…read morewe need pet care.

Very cheap and lots of fun activities for your fury friend to do. Cool add on such as pictures,…read morebirthday parties and more. Highly recommended by me

My dog received her first haircut today with Nichol and am very, very happy! My little Shichon not…read moreonly looked great, but a bath and haircut only took a little over an hour. I love that she only does one dog at a time, so no dog is in a kennel after a bath and waiting for their turn to get their haircut. Leah was so relaxed when I picked her up and instead of rushing to the door to get out, she was strolling around, so comfortable and stress-free. And her price is very reasonable! I'm very happy with K-9 & Felines, knowing Leah will always be in good hands and home quickly!

Nicole is one of the most caring groomers I've ever met! Nicole attended The Cat Grooming…read moreSymposium, which is a weekend long, immersive grooming seminar. I have taught many classes at TCGS as I'm a co-founder of the Holistic Cat Groomers Alliance. Nicole impressed me with her quick grasp of the material & insightful questions. I have no doubt she would put a cat's safety & welfare first, instead of risking the life of a cat for secondary aesthetic preferences. Nicole is also an active participant in my Holistic Cat Grooming forum and her input shows her compassionate dedication to the welfare & comfort of the cats in her care, in addition to a keen understanding of the compassionate, holistic method. I would highly encourage you to entrust Nicole with the grooming of your precious cat.

They treated our very sick cat with respect and were gentle and kind. They went over all of the…read moreoptions and the costs and let us choose what we could afford. They followed up with us personally and set us up with their app and followed up further afterward. She's doing well and is healthy and happy once again! It was a great experience.

They are probably the best vet service in Massachusetts. Super caring, super quick, and super…read morefriendly. Had to do last minute paperwork for my cats and they were so accommodating and helpful. The vet even came to work on her day off Also the front desk staff are really on it. They do follow up calls and really make you feel like you're not a nuisance