My family and I have taken our pets here for a few years now for their check ups. Unfortunately the last few times we have had pretty bad customer service by the front desk staff. This experience was not great, and it started and ended with the desk staff. I arrived and it was unclear to the employees who was supposed to help me. The women were walking past me until one stepped up to the desk and checked me in. I then went into one of the rooms and had my cat looked at. The veterinarian was very nice and helpful. She was knowledgeable and wanted to help my cat get better. I left the room and came back the next day for another appointment. The staff were confused and angry that I had questions about my cat. I needed other information that the vet said she had left but the front desk staff and vet techs had no idea what was going on. It was surprising to me that the desk staff were rude to me on the phone and in person. I had a great experience with the veterinarian but with the other staff it was not great. After these few instances I have stopped taking my animals here, which was pretty hard considering their veterinarian is wonderful. I hope in the future I will be able to return without the desk staff being rude. read more

In a phone check up to see how my pet was doing. I was asked about my previous review and discussed the issues that I posted. I do appreciate that they were willing to talk, about what they can do to improve. I do understand pet care is and can be expensive. I understand cost that a business has in regards to operation I understand that treatment may take multiple visits and treatments. I understand that pet care can very in regards to age and individual needs of the pet. I understand that the owner is responsible to ask questions etc, in regards to their pet care. But managing expense to costumers is important, along with interaction with them/us. Clarification in what is being charged, is something I would recommend and improvement on soft skills, which are something a person can always continue to work on. Is important, especially if a person is coming in stressed with an issue with their pet. Over all I hope these reviews will help the vet clinic and anyone if they decide to go to them. read more

I don't normally give 5 stars for things, because I think everything can be improved upon, but I really don't have a negative thing to say about this place! I called in the late morning (around 11) asking about prices for shots and some different preventative medications, and they seemed fair, so I asked if I could get my pup in later that day, and they had an opening a little after 2. Since we were new, I gave her a little information about my pup over the phone, and that was that. Checking in the first time was a breeze. Wrote down my information and his, put him on the scale and we were done. I spent roughly 5 minutes in the waiting room after that and the Vet came out and called my pup's name. We went in, he asked some background questions, and went over what we came in for. I asked if there was anything else he recommended, and he said there was one more vaccination, and another, depending on how often I had him around other dogs. I told them I would like to buy Advantix for flea and tick prevention, and he said they no longer carried it, but offered to check if they had any left of the supply they once had, and also told me about an equivalent they switched to without pressuring me into that one. I ended up going with the one they carried, and got rebates on it and the other preventative medication I purchased. Checking out was just as simple and easy as checking in, the staff was friendly and professional through my entire visit, with not only my dog, but all of the animals I saw them interact with. To summarize, not a negative word to say. Great place, I'm very pleased. read more

Just finished my third visit here-- I was even more impressed how Dr. Pamela Sanfleben is now bonded with my cat better than I am !! She needed him out of his container and I was just going to reach in and pull him out . She stopped me and said " let's make this a good experience for him - it's like a natural birth v.s. a cesarian". I notice when I say we are going to the VET he cries and hides ( hat's what we called his last Vet) but when I say "Nooo we are going to see Pamela, " he comes out and smells his carry container :) My cat gives her 5 stars!! And folks my cat's health is improving because of a direct result of her awesome medical plan for him. I could not be more pleased !!!! read more

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My dog suffered from severe allergies for years before Dr. Sanftleben suggested a regimen that worked wonders. She was able to diagnose problems all the other vets had missed. I'm really glad we remembered that our breeder recommended Spring Harbor- just wish we had taken her there first. My dog had a medical chart a mile long and Dr. Sanftleben read through all of it. That level of research sounds standard but was not the case at other vets in the area. Another big plus is that we're always able to get in on short notice if there's something wrong with our dog. I can't imagine taking my dog anywhere else. read more

We recently had a cancer scare with our little girl, Emma Lee. Dr. Waller literally saved me from having a breakdown. She got Emma in for surgery right away and took amazing care of her. I really appreciate Dr. Waller and her staff for always going above and beyond. Also, for always being extremely patient and understanding of all of my questions. read more

I have taken my best bud Riley here for the last 5+ years. Have received good care and treatment from three different veterinarians during that time (there has been a lot of veterinarian turnover, and support staff turnover as well, in recent years). I only recently decided to seek out another vet. A few months ago I took Riley (10 years old but full of energy and full of trail zooms) in for an appointment as she was leaving poop nuggets around the house as she slept, not like her to have accidents. I was advised that it could be an anal gland infection, nervous system related (spinal issue causing incontinence), or a tumor. Dr. Yarnall, who's very nice, prescribed antibiotics and a steroid. After a few weeks, the results of the medication were inconclusive, so at her advice, I made a follow up for a $300 x-ray, which showed no tumor. But because better images were needed for certainty, I made another follow-up for an $300 ultrasound, which also confirmed no sign of tumor. After the ultrasound, I inquired about another round of different antibiotic, and in so doing learned that I was given incorrect dosing instructions for initial round of antibiotics. Spring Harbor openly acknowledged this, but I was not offered any compensation for the error. Upon asking for a refund for the cost of wrong dosage (which could have impacted the result), I was offered $7 discount. Wow, that's two whole egg McMuffins - which I appreciate - but really? 5.5 years of bringing my dog here, and $700 in recent expenditures? Really? Upon forcing the issue, they responded by refunding $35, but not before the office manager showed attitude and indifference. I was treated as if I was asking for something very unreasonable. After three minutes of conversation, what became clear was that management at Spring Harbor was very inwardly focused. Externally facing customer service was somewhere out of reach. At least that was my experience. Riley's issue remains unresolved. They have no idea what is causing it, and won't approve Chewy.com to send me orders of prescription dog food for digestive issues unless I make her another appointment. Which is nice of them. No thanks, I'm taking my business elsewhere. read more

Dr. Santfleben went above and beyond the call of duty to get a prescription refilled for my dog. Including calling 2 pharmacies, advocating for me when one pharmacy didn't fill the prescription correctly. I could have been left with a $90 pharmacy bill for the wrong medicine. She is wonderful! read more

Had a few bad experiences in the past. Dr pam was very condescending but since Dr siegal took over it is a whole new experience. He is a wonderful vet and does not force you to pay for unnecessary procedures. He is very compassionate and non judgemental . Most importantly I trust his training and knowledge since he has worked in a big city which provides so many diverse clients both human and furry. He has an excellent sense of humor and makes my pets feel right at home. read more

Let me preface this post by saying that most veterinarians relate better to animals than their human owners, so try not to be turned-off by a vet that seems a bit cold, etc. This advice applies to any vet you meet, not just those at Spring Harbor... So, Spring Harbor is especially known for Dr Link, who, as I understand it, is known for his work on larger-dogs particularly with hip displaysia. He was not our vet, so I don't know what he's like. This clinic is also popular among the showing/breeding set (I mean real breeders- those that compete in dog shows and whose litters are spoken for before they're born, not the people who have unplanned litters born in their basements and then try to sell them). This makes me think that the staff is used to dealing with showdog families. I'm not one of them, but have my own dog and usually a foster and am also pretty knowledgeable myself. Our doctor has been very attentive, but we have had pretty ordinary, general health check-ups and vaccinations. When I did have a brief health scare with a foster dog, the doctor was really helpful in trying to squeeze me in for a visit, and e-mailed too. In general, I continue with this clinic and vet because I know their facilities are quite complete, our vet is responsive to me and my dogs, and will get back to me and try to get my pet in to see him, even if it's a Saturday. I think their prices are pretty average for an advanced pet clinic in Madison, and quite a bit cheaper than our vet was in Chicago! read more

This place is very nice. The lobby is wonderful and they are always able to get me in quickly. They are nice and respectful to both me and my pet. I see Dr. Sondel and he is very personable and knowledgeable. They are great about sending reminders for when my pet is due for something. The only thing is it is a bit expensive, but I only want the best for my pet so I pay it. read more

Spring Harbor has the BEST groomer in town (MARY) which is why I go there. Why only 2 stars? Because the front office staff has an attitude problem. I have personally heard them make fun of a client after she left. At SH prices, clients have a right to demand a top-notch experience from *everyone*. If and when their attitude improves, I'll be happy to revise my review. read more

We have been extremely pleased with the care and attention given to our dog Bernie at Spring Harbor. We brought him to Dr. Waller after about a year of various vets trying to help with his allergies. Dr. Waller listened to what we had to say with patience and understanding, and provided several options for treatment. After testing we began immunotherapy in May, and so far we have seen great results! Bernie goes in once to twice a week to see Dr. Waller (2 shots per appointment), and each time he is excited to see her! To see that her attention and care are enough to make getting two shots ok to a very anxious dog has meant the world to us! The staff always responds to online appointment requests within 24 hours and is nothing but kind and courteous in person! We would suggest spring harbor to anyone, and will keep taking Bernie there for as long as we are in Madison! read more

Spring Harbor has changed direction since my previous review. Dr sondel was my reason for being there. He is gone. Not a bad place, but not the best anymore. read more

We absolutely love Dr Yarnell. She is attentive, caring, helpful and has excellent follow up. She has made herself available to answer any questions and has reached back out to us after appointments to check on how our dog is doing. She is very informative and always lets us know our various options. She's so gentle and caring with our dog. He actually loves coming in!! The rest of the staff is great as well! I always appreciate how they let me know the prices up front so there are no surprises and we can always get scheduled in quickly. We've gotten our dog groomed here and were very pleased with that service as well. I will refer anyone and everyone to Spring Harbor. I've actually already referred a few friends and they loved it. read more

I chose Spring Harbor as my cat's regular vet clinic simply because I was new to Madison and had moved in down the street. I'm SO THANKFUL luck brought me here! The staff is so kind and I've had amazing experiences with the vets. My cat needed a lot of extra tests done at the VCA emergency clinic and there was good communication between her doctor there and Dr. Nelson as the results came in. It's been tough dealing with my cat's illness and the staff at Spring Harbor have been so great with her. The costs of vet visits, special diet, etc. have been very difficult for me on my limited income. During my most recent visit for a chest tap, Dr. Nelson wasn't able to get any fluid out, and didn't charge me for the visit at all! I could not believe the kindness of that gesture, it really shows what a great place SH is. Thank you again to everyone there from me and my kitty xo read more

I've used this clinic now for 4 dogs (& a fifth next week) that needed OFA x-rays. They were fast, caring, efficient and my dogs felt safe with the tech. Dr. Sondel is so helpful and knowledgeable. I also took a dog in for some tests related to breeding and he was thorough in his exam, and spot on with his diagnosis. I am now taking another new dog up there even though this is a 1 hr. and 15 min. drive for me. It's worth it! I also think their prices are really sensible and I feel like I definitely got my money's worth. The x-ray he took to tell me how many puppies my dog would have were accurate too. Love the digital x-rays they can do. I've recommended them to several friends now and they have all thanked me for the referral since they liked the service as well. When I need to change appointments due to my busy schedule, they are so helpful and never make me feel bad for doing it. Love this clinic!! read more

AWFUL EXPERIENCE - CARELESS, INCOMPETENT, AND EXPENSIVE - STAY AWAY!! In short, they pumped our dog full of unnecessary medication, want to do more, didn't fix his problem, and took a lot of money. Just had an awful 2.5 week experience with Spring Harbor Animal Hospital. My dog got a puncture wound. We took him there late in the day, the doctor gave him two shots, said we should come back the next day. Next day she said to give him 7 days worth of antibiotics rather than sedating him and flushing the wound, because she thought it looked "much better" (which it didn't to my eye, but we trusted her, since she's the vet). We finished the antibiotic cycle - and they actually gave us two extra days, so she said to give him 9 days worth (which is not how you administer antibiotics). The wound closed up but never healed. It looked like a blister, filled back up, then popped, and looked just like the original wound. We called the vet 2 weeks after the first visit, and she recommended giving our dog 10 more days of antibiotic. She also said - for the first time - that, in fact, we needed to give him antibiotics three days after the wound closed up, something she had never said before. At this point we were quite frustrated, because he treatment had not worked. We called another vet - Full Circle - and they recommended putting some ointment on it. That clearly helped to draw the "foreign object" out. We went there two days later, and she was able to remove the object without sedating our dog. She gave us some stuff to put on it and it looks much much better. It already is about 95% better! In addition to not knowing how to treat the problem, the vet is very quick with patients. She charged us about $100 for two visits that totaled less than 15 minutes. She books tons of appointments so she always has a patient waiting. By contrast, the new vet at Full Circle spent almost an hour with our dog and didn't change us extra. My wife went to Spring Harbor to complain and request a refund for their inept services. They then called back and accused us of not taking advice that the doctor never gave - namely to sedate right away. They put all the blame on us when we put our trust in them to treat our dog. If we hadn't went to the new vet our dog would be on 10 more days of unnecessary antibiotics, after which Spring Harbor would have sedated him, charing us about another $300. What an AWFUL set of experiences! read more

I recently had a surgery preformed by Dr Link - DO NOT - I repeat do not let this man touch your dog!! My puppy was butchered. First he barely spoke to us and then when we picked her up he did not even speak to us with how th surgery went or give us any instructions for her care. A piece of paper is given to you with generic rules. And then she was never given any pain medication for a major surgery! She is now in a different hospital with a serious infection awaiting to have the surgery first repaired and then redone. This man is so old he should not be practicing medicne anymore and not allowed to touch an animal. The bad about this is that our breeder - Thunder Labs recommended him - so I would stay away from that kennel also. My puppy is only 6 months old and is in the hospital awaiting her second major surgery. read more

Dr. Arnold was cold, unfeeling and greedy. He didn't care about my cat or how sick she was. He made no effort to work with me to help me out. Because Easter was this previous weekend, it delayed my paycheck. I will probably get it tomorrow just a day later than usual. I would happily pay my bill then. But he wanted his money NOW. He didn't care that my cat was sick. So I left. Others should know the true nature of this creature. read more