Although I was not greeted or acknowledged when I entered, I still decided to purchase a dog tag…read more The cashier Ryan, noticed that I was struggling with the tag machine a few feet from the register--it was my first time using it, yet no assistance was offered. After eventually figuring out the process, I went to the register to pay, where there was still no eye contact or conversation. I then returned to the machine to engrave the tag and nearly broke it several times trying to fit the tag correctly on my own. A second employee later came in, and when I asked for help, he was noticeably more friendly and helpful. Unfortunately, the experience made it clear that consistent customer service training is lacking among the staff. I will be choosing PetSmart moving forward. I didn't feel like a valued customer at all.

I don't understand what is so appealing about the store because it's very expensive and on top of…read morethat there was only one employee present that was nowhere to be found so there were five people waiting at checkout to be helped so I ended up leaving

I'm truly blown away with this new place. My dog needed to get groom and I was hesitant on taking…read morehim to the previous petsmart store I usually take him to because of how sad and terrified he looked every time I went to pick him up. I decided to give it another try but instead of taking him to the Kissimmee location, I would now take him to the St.Cloud Location. The day before his appointment, I received a call for confirmation to take him. I was mind blown because this was the first time a petsmart has called at all. The gentleman was really polite on the phone and reminded me to bring all his updated records to his appointment. Day of appointment: We had an appointment at 9:00 a.m. I arrived a few minutes lates because of the traffic and once I got there I realized I scheduled before opening hours. There's a bell that you can ring and they'll open the door for you so you can take them to the grooming section. First impression: I was amazed of how big and clean it was and how it didn't have that animal scent as other stores. Once I got in, I got greeted by a lovely young lady. She went ahead and asked me all the questions and then explained to me what they were going to do. Any concerns I had were completely answered and she made me feel comfortable on dropping my dog Zero off. I had voiced to both of the young ladies that at the other location they didn't listen and groomed my dog incorrectly. Pick up time: Time for me to pick up my baby Zero. Before I head out, they sent me a picture of Zero when he was completely ready and another email to let me know he was ready for pick up. When I got there, they were still in high spirits and gave me his paw report. He came out a different dog, different as in happy this time. I've never seen Zero come out as happy after taking to the groomers. He was looking so clean and so perfect. They even gave him an adorable bandana. Overall, I'm really happy with this location and everyone was really helpful and nice. I'll be back in two months for another appointment :)

I come to pet smart frequently and let me just say the woman with the black hair and purple streaks…read moreits hands down the rudest person i've ever met. Asked her if she could assist me and she rolled her eyes and told me someone would come over to me. This isn't the first time we've had an issue with her either. Everyone there is so friendly and know my family and i pretty well since we are in there constantly buying new items. i could not believe the level of immaturity and unprofessionalism from her.

I be in the store two times the owner is so nice I love this store the products is so chep I bay in…read morepetco my dog food this people have same one for a less price go to this store n u see I use for my puppy royal canin petco sale this one for 44.95 n this people have same one for 24.00 omg I'm stay with u loving pet people thank u u loving pet

This is a wonderful and clean looking pet shop! We bought both our sons' birds here. They were baby…read morebirds which Mr. Romano continued to hand feed even after we had purchased them. We were able to have our boys visit when they pleased. Mr. Romano then told us when the bird were ready to come home. We highly recommend Romano's Pet Shop.

We Love Romano! We've gotten several little pets from this place and we Love it here. Got to hold…read moreand snuggle some baby sugar gliders this time we went This is a great little spot. Support small business!

Such a loving and caring staff. They treat my dog as their own. I will never use another groomer…read moreagain. This place was recommended by the breeder where I got my goldendoodle. Now I take all my dogs here. :)

Wonderful services! The staff is so sweet and caring for my dog. Teddy is always excited when we go…read morethere.

I took Brain (my dog) today for a bath and when I went to pick him up, his nose had blood on it,…read moreand I asked the lady about it and she didn't gave me and answer!!!!

Stay away, the owners are the worst, AI generated websites can't cover up for the fact that they…read moreare clueless. Their Lake Nona store provided nail trimming....? Which they did in the middle of their tiny retail store....which is just wrong. This Yogi and Bo-Bo couple are also responsible for the shoddy Lake Nona Dog Walker service. Run!

I've been down here a few times for grooming services with a few different dogs, one a…read moreStaffordshire and the other a beagle mix. I've always been really happy with the results, you can tell the grooming staff is professional, efficient, and really cares about the health and wellbeing of the dogs they provide services for. Bonus, they also give your pet a cute little scarf when they're done. I've bought a few other things from this store like treats and such but can't say a lot about any other services here. It doesn't seem like a huge store but they have a decent enough selection so they'll probably have at least a few choices of whatever you're looking for. Fair warning, getting in and out of the lot can be a bit of a pain when there's a lot of traffic, but that's an issue with the lot itself and not this business.

I do like this Petco location. It had some beautiful fish to look at. The aisles, though not all,…read morewere quite bare sporadically. Places like this always get me though, because of my kitties. I love buying them new toys! But as far as price point, their catnip was a little expensive here.

It was an easy experience looking for puppies. Ended up finding the most adorable puppy and she is…read morethe sweetest most shyest puppy I have ever met.

Great experience with Chews A Puppy! Thanks for helping me find my new puppy. Can't wait to get…read moreall the play time and cuddles.

This Petsmart is okay if you just need to grab something quick. I've been to this location several…read moretimes now, but nothing about this establishment has blown me away. The checkout always takes a long time. It always seems like they only have one cash register open for checkout, which I find to be odd. In addition, the store does not feel the cleanest. Whenever I walk through the dry dog food aisle, I am always welcomed by many moths fluttering around. The one good thing about this PetSmart is their emergency clinic in the back. I really like the doctors who work back there. They seem very knowledgeable and kind.

Clean, quiet, and easy to shop. Interestingly, studies show most customers rate cleanliness as a…read moretop factor in trust and this store nailed it. Based on this visit, I'd recommend it.

Honestly I choose this this place because I thought the name was funny and they had a few 5 star…read morereviews. When I called a girl answered the phone politely and answered my questions, then giggled and said let me pass you on to the owner, which I thought was cute because it must mean they have fun and love their job. I took my German Shepard in, she was in dire need for a bath, and she came out beautifully! She smells so good and they brushed out all her under coat. They even put a cute bandanna around her neck, which she loves! My husband tried to take her bandanna off and she bit it and tried to put it back on. They must have made her feel like a princess. They even sent her home with a treat bag. My two children were so happy to feed her when we got home. Thank you so much! We will be back again soon!

Customer service was great , my dog was ready within an hour and even got some treats on my way out…read more will definitely be coming back !!