I'm truly blown away with this new place. My dog needed to get groom and I was hesitant on taking…read morehim to the previous petsmart store I usually take him to because of how sad and terrified he looked every time I went to pick him up. I decided to give it another try but instead of taking him to the Kissimmee location, I would now take him to the St.Cloud Location. The day before his appointment, I received a call for confirmation to take him. I was mind blown because this was the first time a petsmart has called at all. The gentleman was really polite on the phone and reminded me to bring all his updated records to his appointment. Day of appointment: We had an appointment at 9:00 a.m. I arrived a few minutes lates because of the traffic and once I got there I realized I scheduled before opening hours. There's a bell that you can ring and they'll open the door for you so you can take them to the grooming section. First impression: I was amazed of how big and clean it was and how it didn't have that animal scent as other stores. Once I got in, I got greeted by a lovely young lady. She went ahead and asked me all the questions and then explained to me what they were going to do. Any concerns I had were completely answered and she made me feel comfortable on dropping my dog Zero off. I had voiced to both of the young ladies that at the other location they didn't listen and groomed my dog incorrectly. Pick up time: Time for me to pick up my baby Zero. Before I head out, they sent me a picture of Zero when he was completely ready and another email to let me know he was ready for pick up. When I got there, they were still in high spirits and gave me his paw report. He came out a different dog, different as in happy this time. I've never seen Zero come out as happy after taking to the groomers. He was looking so clean and so perfect. They even gave him an adorable bandana. Overall, I'm really happy with this location and everyone was really helpful and nice. I'll be back in two months for another appointment :)

Walked in to get a $4 fish that's less than one inch for a classroom tank. Cashier 7 people deep…read moreand no one walking the floor so went to the office in the back. Staff looked bothered to see me. Asked me how many fish were going in the tank and size. I said only one and 5 gallons. She said I needed a 10 gallon tank but she could sell me a shrimp or beta for mine. I wanted the fish so I told her I had a 10 gallon tank (for a $4 half inch fish). She asked me to point it out in the isle. Went and spoke to cashier and came back. Asked which one I wanted. I told her any in that tank that was alive. She struggled for 2-3 minutes. Got irritated and threw the net in the sink (check your cameras 8/16) then went to the front and grabbed a larger net. Struggled some more. When I went to pay was again asked about the size of the tank (for the half inch $4 fish). What's worse a half inch fish in a 5 gallon tank or 30+ in a half gallon tank. I should be the one scolding you ‍

I don't understand what is so appealing about the store because it's very expensive and on top of…read morethat there was only one employee present that was nowhere to be found so there were five people waiting at checkout to be helped so I ended up leaving

Although I was not greeted or acknowledged when I entered, I still decided to purchase a dog tag…read more The cashier Ryan, noticed that I was struggling with the tag machine a few feet from the register--it was my first time using it, yet no assistance was offered. After eventually figuring out the process, I went to the register to pay, where there was still no eye contact or conversation. I then returned to the machine to engrave the tag and nearly broke it several times trying to fit the tag correctly on my own. A second employee later came in, and when I asked for help, he was noticeably more friendly and helpful. Unfortunately, the experience made it clear that consistent customer service training is lacking among the staff. I will be choosing PetSmart moving forward. I didn't feel like a valued customer at all.

This is a wonderful and clean looking pet shop! We bought both our sons' birds here. They were baby…read morebirds which Mr. Romano continued to hand feed even after we had purchased them. We were able to have our boys visit when they pleased. Mr. Romano then told us when the bird were ready to come home. We highly recommend Romano's Pet Shop.

We Love Romano! We've gotten several little pets from this place and we Love it here. Got to hold…read moreand snuggle some baby sugar gliders this time we went This is a great little spot. Support small business!

Paws and Claws is the best. They truly seem to care for their furry clients and their owners.read more

This is an adorable kiosk type of store in Disney Springs. They have so many cute stuff when you…read moreare a dog owner don't come near or you will spend all your money.

Great little spot in Disney Springs to grab souvenirs for the pups at home. It's very small and…read morecrowded if more than 5 people are browsing. Employees were friendly, but there's nowhere they can stand without being in the merchandise areas.

My family and I have taken both of our dogs to Mondo Pet's for years . I've never had any…read morecomplaints. They do a great job and the staff is super friendly. My dog isnt scared when he's going to an appointment so I will be back every single time.!!

Such a loving and caring staff. They treat my dog as their own. I will never use another groomer…read moreagain. This place was recommended by the breeder where I got my goldendoodle. Now I take all my dogs here. :)

We love to bring our dog buddy over here every time we are in town, Melanie does such a great job…read morewhen he comes for his grooming appointment, she puts a lot of care into what she does. We really like this attention they put to the services at this location.

I've been down here a few times for grooming services with a few different dogs, one a…read moreStaffordshire and the other a beagle mix. I've always been really happy with the results, you can tell the grooming staff is professional, efficient, and really cares about the health and wellbeing of the dogs they provide services for. Bonus, they also give your pet a cute little scarf when they're done. I've bought a few other things from this store like treats and such but can't say a lot about any other services here. It doesn't seem like a huge store but they have a decent enough selection so they'll probably have at least a few choices of whatever you're looking for. Fair warning, getting in and out of the lot can be a bit of a pain when there's a lot of traffic, but that's an issue with the lot itself and not this business.

Brodie always leaves Petco Grooming looking like the most handsome boy!Angie and the entire…read moregrooming team take such great care of him and always make sure he's looking his best. They treat him like family, and I know he's in the best hands every visit. Thank you for keeping my fluffy guy so fresh, clean, and adorable, we love you all!

I have been many times to this location and I honestly don't buy much here as it's so expensive…read morehowever their discounted items sometimes are good. The Vetco area is handy and they have a good deal for if you don't have pet insurance

The store is very clean- kudos. The fish department has…read moregotten better but still lacking proper care. When you need assistance or to check out no workers are to be found. The grooming salon cannot read records and stated that my breeder have vaccines and that they are not valid despite having records- 1. Neither of the people had DVM degrees and 2. As a former vet tech I can read records and distinguish it. Waste of time and we will not return for any of the services

It was my first time at the store staff was not friendly at all. Then walked over to the vet clinic…read morearea and was treated very rude. Not helpful at all. I felt like the vet at that store denied me from buying my pet prescribed medicated food. I am only allowed to shop at that store for a month ONLY.. So so so sad the customer service this store provides. Very disgusted...