Totally helped with my young male cat when he stopped eating. Listened to the problems and provided…read moreadvice and guidance which I didn't receive from a local animal hospital.

Dr. Rivera was awesome! He was super knowledgeable. Everyone was super caring about my fur babies…read moreand made them very comfortable. Abby at the front desk is super sweet and caring for the animals. This is by far the best vet that I have yet been to. Will definitely be coming back. They made everything so easy and less stressful. Also the prices are very reasonable compared to other vets I have been to. Located off 417 in Lake Nona Area.

Overall extremely happy with how my visit went today & would definitely recommend bringing your…read morebeloved pet here. Extremely friendly staff from the front desk, to the vet tech ,and doctor Ashley! Prices were more than reasonable, you can tell they truly care about what they do and want the best for your pet!

We found this place because my dog had been bit by another dog and her vet wouldn't be able to see…read moreher for a week. I called around to 4-5 places and finally found these guys. The staff was helpful and kind and the vet was wonderful. Not only did he treat Ellie (she was ok) he walked me through the process of reporting the bite to animal services which was so helpful. Eased my fears in so many ways. When we got another dog that was older we took him and again so helpful and walked us through so many things. Great vet, great staff, payment options. I would recommend them to any and everyone.

Great experience! The staff was friendly, and the whole process was smooth and efficient. They took…read moregreat care of my pet and made everything easy. There was a bit of a wait but nothing unusual. I would recommend this place for anyone seeking a vet in the area

I made appointment for my dog two days prior. I got a phone call from the vet earlier in the day…read moretoday and they wanted me to go to an emergency vet before seeing my dog. The vet doctor is now gone for an emergency. waste of time.

Major disappointment!…read more After being a loyal client of West End Animal Clinic for over 5.5 years, I am deeply saddened and disappointed by the lack of compassion shown during a medical crisis. I arrived at 5:55 PM, just minutes before the clinic's posted 6:00 PM closing time, with my 18-year-old dog who had taken a sudden and severe downturn. During his afternoon walk, he collapsed in my driveway and began shallow breathing. I rushed him to the clinic in distress. The receptionist mouthed through the door that they were closed and did not allow me inside, despite the clearly posted hours. I sat outside in tears, holding my dog. I am grateful to Alex, the veterinary technician, who came to the door, listened to my dog's breathing, checked his mouth, and advised me to go to an emergency hospital. However, I was told the veterinarian was already gone for the day. I was handed a piece of paper listing emergency hospitals without addresses, leaving me to frantically search in my car to determine which location was closest while my dog continued to suffer. During this time, the side door opened and Dr. Russo was exiting the building clearly unaware that I was still there. She did not approach my car, check on my dog, or offer assistance. The lack of compassion and urgency in this moment was devastating. After years of bringing three dogs to this clinic and spending thousands of dollars, I expected at least basic humanity during a crisis. The end result: I drove over an hour to an emergency hospital. My dog was euthanized within 30 minutes of arrival. This experience has permanently broken my trust. When a medical emergency occurs, especially at the end of a beloved pet's life, compassion should not stop at quitting time. I will never return to this clinic.

Our first visit was wonderful! The staff was very friendly ,…read morekind and caring with our German Shepard and my husband and myself.

This is an updated review of Narcoossee Oaks Animal Hospital. I can't say enough nice things about…read morethis facility and the dedication of the Dr.'s and staff there! My dogs have ALWAYS received top notch medical treatment and were treated with compassion and dignity. I don't understand the disgruntled reviews on this site. Yes, veterinary services are expensive! I suggest purchasing pet insurance as it has been a lifesaver for my dogs when they had any type of illness, accident, or needed surgery.

My sweet fur baby is loved at Narcoosee Oaks. The kindness, abilities, and honesty is above all…read more Our appointment was on time and their follow up the next day by phone is so appreciated. They care and they show it! I highly recommend Narcoosee Oaks!

Disappointed with the level of care. In every visit, they try to sell me more things that my dog…read moredoes not need. Last visit, they were supposed to do the anal gland expression, and they forgot. As I was about to leave, the nurse tells me that they forgot to do it, and they would do it now (before I left their office). I agreed, and they did it. Next, they charged me again for the anal expression, and then told me that next time it's included as part of the charge for the visit. This contradicts what they just did, in that they charged me for the visit and medication that they pushed to sell, and then they charged me for the anal gland expression they forgot to do during the visit. Then, my dog has been on heartguard and nexguard since he was adopted in December 2023. The order is set to autofill every six months. Today, they call me to tell me they can't fill my dog's heartguard because they want to charge me before refilling his medication. Disgraceful level of service. The staff appears to be nice, but they are being pushed by their owners, Dr. Medera and Mrs Rivera to focus on generating revenue over providing an acceptable level of care. There is a line between generating revenue and focusing on providing care, but when you push sales of things that are not needed, overcharge for services that were already paid for, and withhold medication when my dog has been under their care for so long, it is unacceptable and down right despicable. I will find a veterinarian that actually cares about their patients.

The staff at St. Francis animal hospital are top notch from top to bottom. The reception members…read moreare polite and efficient starting with scheduling and then through arrival and check out. Past visits with Dr. Madera have been great but my most recent visits with my elderly cat Frazier have been with Dr. Wright. She is very professional, intelligent and a great communicator. Frazier was not doing well and with her guidance we developed a plan that has seen him recover significantly. She gave me all the information I needed to make good decisions for the health of our boy Frazier. We are grateful for Dr. Wright and St. Francis Animal Hospital.

Angel will love them all! She is the best and the facility is really large for being in a strip…read moremall. They have a dog run in the back. they have linens and raised beds for the animals. My dogs look forward to going there!! But best of all she looks forward to them coming ;-)

Angel is an animal whisperer. She is my boy's girlfriend and he simply enjoys being at The Grande…read morePaw. He's such a little traitor that he does not want to come home with me unless I bribe him with treats. As a paranoid mom, I have absolutely no reservations about leaving him here. Angel and her staff are wonderful caregivers.

I had a wonderful time as we shampooed n chatted…read more I found peace n trust ! With thr great energy my dog was happy too! Hard worker

One of the best vet experiences I've ever had. Very attentive to my dogs' needs and provided lots…read moreof suggestions for them to live their best senior lives. Cannot recommend enough!!!

Although I was not greeted or acknowledged when I entered, I still decided to purchase a dog tag…read more The cashier Ryan, noticed that I was struggling with the tag machine a few feet from the register--it was my first time using it, yet no assistance was offered. After eventually figuring out the process, I went to the register to pay, where there was still no eye contact or conversation. I then returned to the machine to engrave the tag and nearly broke it several times trying to fit the tag correctly on my own. A second employee later came in, and when I asked for help, he was noticeably more friendly and helpful. Unfortunately, the experience made it clear that consistent customer service training is lacking among the staff. I will be choosing PetSmart moving forward. I didn't feel like a valued customer at all.

I don't understand what is so appealing about the store because it's very expensive and on top of…read morethat there was only one employee present that was nowhere to be found so there were five people waiting at checkout to be helped so I ended up leaving

I believe this vet cares more about the money then the animals. With a total of two visits, I spent…read more$600 on my cat who had a constipation problem.. I couldn't bring them back for a third time cause I had no money, so I diagnosed him with myself and now he is better.also, they don't call you back. I will find another vet.

I have been a client of Dr. Figueroa at Allendale Animal Health Center for about 20 years, and I…read morecan't praise them enough. From the moment you walk through the door, the warmth and professionalism of the entire staff make you feel like family. Dr. Figueroa consistently demonstrates an incredible depth of knowledge and skill, matched only by their genuine compassion and dedication to the well-being of our furry family members. Whether it's a routine check-up or a more urgent matter, I always leave feeling confident that my pets are receiving the best care possible. Their unwavering commitment over the past two decades has not only kept my pets healthy but has also built a trust and loyalty that is truly priceless. Thank you, Dr. Figueroa, Aida, Hector and the rest of the team, for your exceptional service and for always going the extra mile! Lillian D.