RECOMMENDED: Enterprise Rent-a-Car on W. Zemke Blvd. has always treated me well. I have rented there multiple times during my trips outside the country (conveniently located next to Chicago O'Hare Airport with connecting terminal trains). Best of all, they never cheat me by giving me a lower quality vehicle than the one that I paid for. As a bad example, some other rental places will provide you with a Compact car even though you booked an Intermediate/Standard car. This location does not do that! This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up. read more

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the train to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast. read more

Enterprise Rent-A-Car - Garage - Car Rental Near Me - Chicago, Illinois

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I picked up a rental last week and unfortunately didn't notice the condition of the vehicle until I exited their dark garage. The exterior was disgusting. The biggest issue was the interior. It felt like I was sitting in someone else's unclean living space rather than a freshly prepared rental car. There were food crumbs in the back seat, and both the driver and passenger-side doors had visible handprints and sticky residue. As you can see in the photos, the vehicle was not properly cleaned before being rented out.I ended up wiping down the entire interior myself and would recommend bringing disinfecting wipes if you rent from this location. Overall, the cleanliness of the vehicle left me feeling uncomfortable and disappointed. That said, the customer service was quick, efficient, and friendly, which I appreciated. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

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Personnel are very helpful and efficient checking you in and getting you to your vehicle. There are plenty of cars to choose from and they all appear to be in good condition. Return is also efficient and professional. Return to the airport terminals is also nearby. Uneventful rental process. read more

Enterprise Rent-A-Car - Car pickup area (leaving from shuttle) - Car Rental Near Me - Chicago, Illinois

Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the hassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences. read more

Shoutout to Tyler down at the garage. He's the man! He was the most chill, down to earth, relatable and helpful rental car employee I've ever encountered! I loved that I was able to check-in online and easily avoid getting in line at the counter. When I walked up, Tyler immediately that informed me that they didn't have any of the compact AWD SUV's that I requested and promptly went to task on locating me a larger SUV upgrade. He communicated effectively with his fellow employees and had a beautiful new Nissan Murano driven on over to me in a jiff. Experiences like this remind me why I love renting from Enterprise so much. Oh and I almost forget, you get points every time you rent a car too... score!! read more

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My overall experience of renting a car from Enterprise, at the Chicago O'Hare airport, was pretty good. Really, no complaints. To tell you a bit about renting from this location, what you will need to do is find the tram in the terminal that will take you to where Enterprise is located, as it is a bit off of the main area of the airport. I will warn you that there are not a lot of great signs in Chicago O'Hare airport directing you to where you are supposed to go to catch the tram. It's kind of like one of those scenes in a comedy movie where there are numerous signs all pointing you in different directions. It feels a little bit like that. We did, however, find the tram, though we were weren't quite sure we were on the right tram. We were, however, and we did arrive at the location where all of the Rent-A-Car agencies are located. The main thing to note about the tram is that you need to take it to the end of the line. That's where you will find all of the car rental agencies, including Enterprise. When you get to this final tram stop, it's pretty easy to find Enterprise at that point, as the signs are very clear. We had rented and checked in online, so we didn't have to stand in line for anything. We just went straight to the car pick up area. We had to wait a couple of minutes until somebody came to help us, as the other staff members were all taking people to their cars. But, it was pretty quick. No complaints. The staff member showed us our car. We got in, and we were all set to go. The only problem was, I didn't know where the FOB was. The one thing the staff member could've done was to tell me that the FOB was on the floor under the seat. Because, for a few minutes, I was thinking I needed to go and chase him down to find out where it was. But then, my wife noticed it. So, we were on our way. As we were driving out, we did have a slight problem, with the credit card we used to rent the car. The card we used was actually in my wife's name, but they wanted the credit card to be in the driver's name, which was me. But, the girl at the kiosk station was very knowledgeable. I handed her my credit card, she changed everything. And, we were good to go. Overall, it took about ten minutes. No big deal. My credit card was put on the bill, the the money we had already paid to rent the car on my wife's credit card was refunded. And, we were on our way. Plus, the staff member gave us a few important tips about the toll roads around the area, and why we should purchase the toll road additive to our rental. Which we did. She was very nice. Very knowledgeable. And, very helpful. If you're at Chicago O'Hare and you need to rent a car, I don't think you can go too wrong with Enterprise. read more

Returned our one way rental back to this location. Drew did an excellent job of checking our car in and giving precise directions to the airport train and what stop to get off on to check-in with our airline. He definitely made our car return and transportation to our airline terminal seamless. Our car we rented was also great and we had no issues. read more

Like Jospeh's review alluded to as well, their collections team is awful. They will just steal your money with citations rather than give you the benefit of the doubt when you enter your vehicle for toll deductions with the proper state system. Rather than work with you and IL tollway (in my case), they just dismiss everything and argue with you pretending to know what happened. They don't escalate to management when requested either. The collections team is clueless, and they tarnish the Enterprise brand. I used to enjoy renting with Enterprise as most of the process is smooth. This experience has ruined any brand loyalty I had. read more

Dear Branch Manager and Risk Manager, I am writing to urgently demand the immediate removal of my name from the do-not-rent list. My records confirm I was placed on this list in error in 2020, a mistake that remains unresolved despite years of persistent attempts to contact your branch. I possess all necessary receipts detailing the transaction from the day of the rental, proving my good standing. Your failure to respond or rectify this administrative error is unacceptable. I expect a prompt response confirming the update to your records. I await your immediate action. read more

Do NOT rent from this dishonest company. My wife and I rented a car a few months ago, drove it from the airport to our hotel. We mostly walked around Chicago and returned the car to them in pristine condition. They detected sleet in the area at the time of our rental, though we were never caught in any bad weather. Regardless, they made a fraudulent insurance claim against us based on the weather report, saying there was damage to the car. There was none. This company and this location are specifically dishonest people. Do NOT rent from them, they will scam you. read more

Our family of three plus two friends flew in from California to Chicago to attend our son's college graduation. At Enterprise ORD, we were received by a young man named Austin who was friendly and efficient. He walked us to our minivan and asked if I was OK with it. It was basically a brand new vehicle with less than 3K miles, all leather seats with all the amenities, so it met expectations. The minivan was the perfect transport vehicle for our needs, and very comfortable. Upon return, the process couldn't have been easier. Overall, the rental process simple and smooth, and I would happily rent Enterprise again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

I picked up a car from here and noticed after pulling out that it had only 1/4 tank of gas in it. The fuel was noted as full by the employee who got in and checked it, however. I didn't think I'd have any recourse in what may have been a scam, but upon returning the car the checker gave me a full credit refund for the gas I put in, no problems. Great customer service! (And easy pre-check-in online.) read more

My experience at the Enterprise O'Hare location was a positive one! I booked online and did my check in online so I wouldn't have to wait at the counter. The staff member who checked us in was very helpful. He walked us to the car, showed us some of the features, and patiently answered my questions! 10/10 customer service. read more

Enterprise Rent-A-Car - Our rental - Car Rental Near Me - Chicago, Illinois

This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in full, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience. read more

Enterprise applied a $25 junk fee for a $1.50 toll charge and would not refund. Many surrounding highways are tollways. You can pay $12 a day for enterprise's toll tag, or set up a time-limited pay-by-plate account within 14 days of incurring tolls. I did pay-by-plate. If you go east, you will immediately change from central to eastern time; it's easy to accidentally set your pay-by-pate account to eastern instead of central time. I made this mistake. One $1.50 toll therefore missed my pay-by-plate account. Two long phone calls and email exchanges later, Enterprise insists this $25 is more important than my using them again. Quite insulting. read more

never again will I rent from enterprise. didn't have a mid to large size SUV when they said they had one. and now dealing with the citation for having iPaSS set in the rental car and somehow it missed one and trying to give me a fee. I sent them everything from my iPass acount and I had to wait a week for ipass to send me more info to send them and still asking for more stuff. absolute garbage. read more

Starting with my initial interaction approaching the counter, Omar was very prompt, pleasant and efficient. I cannot remember the gentleman's name who took me to choose a vehicle, but he was great also! I'm supposed to bring back lunch from my family for the staff. Very personable and resourceful. Ms. Josetta was a real treat upon my check in to exit rentals. Customer service is CONSISTENT, through and through.. My initial car, Sentra, had some issues so I text the customer service number that messaged me about my trip and if I needed anything. It was an inconvenience to ride back to O'Hare BUT again, even the communication via text was an accommodating and positive experience. I returned the car, the gentleman who checked in the Nissan and guided me to the podium at National was helpful, apologetic about the inconvenience and thorough. Lastly, the lady at the podium (possibly a manager) was a good experience & got me into a new vehicle, Mazda (my favorite choice). The gentleman who checked me out upon exiting for the replacement, efficient and polite. Every single associate I interacted with was great; customer service throughout my whole trip was amazing! I appreciate everyone's conversation & efforts in making this trip home (Chicago will forever be home to me) such a positive memory for me. I can't wait to come back & use Enterprise for my future needs. Have a great week ahead! read more

My friend and I rented a car from this location from this past Thursday to this past Saturday. The experience was great. The car selection for a Thursday morning was excellent. The car handled well and the agents did a great job. Drew, one of the agents, aided my friend in getting Waze working on the car. Return was smooth and Drew was there again. He's a great agent. Only items I would change is there needs to be more folks working the counter on a Thursday morning and there could have been a small trash can in the car return lot just to throw items out. The line was a little long for a Thursday morning b/c only one person was at the counter to start, but more folks got in. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

Zach helped me - I think he said he was the branch manager. He was outstanding. July 27 - the day of the big storm at Orchard Field at O'Hare. Big and frustrated crowd and Zach handle the marauding horde like a well-trained professional, Seriously, he stayed busy, he didn't hide in the back, he answered questions for travelers and all while supporting his teammates. Very impressive. Never lost his cool and is an excellent representative for Enterprise Rent-A-Car! Thank You Zach. read more

Better professionalism coming from the employees especially when it comes to explaining the policy in full. I was left stranded for 10 plus hours due to management not explaining the rental policy and return itinerary. I was not honored the rental even after showing a return itinerary and being an enterprise member. Everyone walked from behind the counter and kept saying I'm sorry. I will never book with this location ever again in my life. Here's a picture of the young kid who tried to help by half way explaining the policy. read more

My experience with Enterprise Car Sales (3800 N. Western) was amazing! Thanks to sales rep, Devaughn Morris & Andres Villanueva. These guys made the entire process worthwhile. I never felt intimidated or pressured in the selection process. Because of their professionalism, courtesy & knowledge & patience; (Bless you Andres!) of the vehicle I selected, everything worked out better than I hoped for. Really cool dudes. Thanks again read more

Mostly ok. They upsold me on prepaid tolls. You can pay for the tolls after your rental. https://agency.illinoistollway.com/unpaid-tolls read more

Hats off to the Enterprise team at O'Hare Airport! Our need for a rental car was tied to a devastating family event, with stress compounded by the loss of a wallet. The folks at the Lost & Found were helpful. We were not hopeful. Boom! Wallet left in the car returned to us in days -- with $400 cash still in it. See, there are good people out there! That's just the beginning. I failed to mention our actual experience: Upon entering the lot to pick up a car, employees made eye contact to welcome us. The lot is a large, cavernous area so you don't have your bearings about where to go, where it's safe to stand, and Enterprise people took care of us, leading us through the process and to our car. This was in stark contrast to a car rental experience at a competitor the week prior. At the competitor, we were not greeted. Instead, an employee -- standing 25 feet from us -- waved his arms at us and pointed to a running vehicle. When I started to walk toward him, he waved me off, "No! That car! That car!" So we got into a car, not really sure it was for us. We couldn't figure out how to make it go. Electric vehicle had no running motor sound (we didn't know it was an EV). After 10 minutes of trying to get the car in gear, we got out and had to search for help. This competitor failed at everything Enterprise did well. read more

Enterprise Rent-A-Car - never expected to see this cash again - Car Rental Near Me - Chicago, Illinois

I will only rent from Enterprise, and my experience here reflects why. Upon landing I walked up to the rental station and was greeted immediately and given my choice of vehicle. I was out of there in less than 10 minutes. When I returned my vehicle, I was again greeted immediately and given instructions to leave my trash in the car. I was emailed a receipt and sent on my way. There was no line at all, no trouble finding my reservation, no up-charging. Everything was supremely easy and I wouldn't hesitate to rent from this location again in the future. read more

Tyra was AWESOME and Beautiful . There's nothing like going to a place where you are greeted by a beautiful face with a warm, genuine smile. Thank you Tyra for making my check out so effortless and easy. She was happy to get a BMW return at their hub. The BMW drove so smoothly, it was a great vehicle. I'm always so impressed by the teamwork at almost every Enterprise rental place. Thank you guys for the long years and the great service. read more

Enterprise Rent-A-Car - The inside was immaculate and the car warmed up quickly. - Car Rental Near Me - Chicago, Illinois

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These idiots don't deserve a single star. "skip the line" their marketing says but the Thrifty Blue Chip Rewards is a TOTAL SCAM. They steal your data then tell you to go back to the end of the line, lying assholes. read more

Enterprise Rent-A-Car - Thrifty Blue Chip Rewards is a SCAM! Don't do it. - Car Rental Near Me - Chicago, Illinois

Great service and if you do it all online you can get your car very quick, and drop off is an ease as well. My car was literally brand new, beautiful civic. Thank you! read more

Excellent experience with excellent customer service. The process is quick and easy. I reserved my car through NFCU. After landing at O'Hare, I took the shuttle to pick up the car. However, they gave me a different car with the same specifications as the one I requested, which was brand new. Of course, they asked me first if it's okay. The service and staff at this location are excellent, and I would definitely recommend it. read more

This is my line. One agent for all this. Omg awful. They need more staff to run a business at O'Hare read more

Enterprise Rent-A-Car - Nice big line with one agent. - Car Rental Near Me - Chicago, Illinois

if the tolling authority fails to read your ipass transponder one time and charges enterprise for a $1 toll then enterprise will pay the toll and charge the renter a $25 fee in addition to the toll even if the toll was the failure of the tolling authority and not the renter. The rental agreement permits this. read the rental agreement very carefully. read more

I've been at the south loop location for years but this one particular person was very helpful and caring. Aleah Conner is the best, she was patient and made sure I had everything I needed. Thanks for good hospitality read more

I'm done with Enterprise! I was issued a car with 10lbs. low tire air pressure. After car dash alerted me I had to pull off the road for air. They don't check tires or wiper washer fluid! Now they are charging a $25 toll "citation" when I actually had an IL toll pay account! Never do business with this lame company! read more

Undependable and untruthful 1 hour before picking up my rental I was informed they had none. I called customer care and was informed that they could reach out and fulfill their agreement. Over an hour later I called again and was told no cars for 4 days. Be careful, this is not the first time they could not meet their agreement. read more

Before trying enterprise I was spending alot on ubers to and from work for almost a whole month, thinking renting would be more expensive, not the case! So happy with the whole experience. Went to the Orland Park location and I was in and out in about 10 minutes. Super fast and easy. Only thing is you do need 300 bucks for a deposit, most people probably don't have like me so had to borrow from someone. You do get it back though. Other than that, I absolutely loved the 2025 Toyota Corolla. Super smooth, clean, and great speakers!! Actually miss it! Would definitely recommend! Guys there were great to work with. read more

Do not rent from this horrible place!!! They don't tell you the charges in advance. They charged me for car insurance, when I didn't spend for this service. I left several messages and nobody responded to my calls. read more

Enterprise sucks! I am still receiving multiple fees months later from them for tolls even though I already paid these tolls out of pocket through IDOT Pay-By-Plate. Their phone customer service all sucks. They don't answer the phone and when they do they hang up on you offering absolutely ZERO help. Don't use Enterprise!! read more

Last time I came earlier at Enterprise rent a car on Rosedale Highway, Bakersfield, CA, I was told to wait for the rental car Today, I got here right at 8:30am for the rental car, I was again being told to wait for 15-30mn for it .. lol bad service I would never come back to this location site. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

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Staff works hard to ensure every thing goes well. They have adopted a listen to the customer more these days

I've rented twice in the last couple of months and got charged for a "toll violation" even though both times I had my transponder in the car AND registered the plates to my account. Had both vehicles for a week and both times had just one violation? Really good scam you got going there. Charge people and hope they don't notice. read more