Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the hassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences. read more

This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in full, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience. read more

Shoutout to Tyler down at the garage. He's the man! He was the most chill, down to earth, relatable and helpful rental car employee I've ever encountered! I loved that I was able to check-in online and easily avoid getting in line at the counter. When I walked up, Tyler immediately that informed me that they didn't have any of the compact AWD SUV's that I requested and promptly went to task on locating me a larger SUV upgrade. He communicated effectively with his fellow employees and had a beautiful new Nissan Murano driven on over to me in a jiff. Experiences like this remind me why I love renting from Enterprise so much. Oh and I almost forget, you get points every time you rent a car too... score!! read more

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Returned our one way rental back to this location. Drew did an excellent job of checking our car in and giving precise directions to the airport train and what stop to get off on to check-in with our airline. He definitely made our car return and transportation to our airline terminal seamless. Our car we rented was also great and we had no issues. read more

Our family of three plus two friends flew in from California to Chicago to attend our son's college graduation. At Enterprise ORD, we were received by a young man named Austin who was friendly and efficient. He walked us to our minivan and asked if I was OK with it. It was basically a brand new vehicle with less than 3K miles, all leather seats with all the amenities, so it met expectations. The minivan was the perfect transport vehicle for our needs, and very comfortable. Upon return, the process couldn't have been easier. Overall, the rental process simple and smooth, and I would happily rent Enterprise again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

My overall experience of renting a car from Enterprise, at the Chicago O'Hare airport, was pretty good. Really, no complaints. To tell you a bit about renting from this location, what you will need to do is find the tram in the terminal that will take you to where Enterprise is located, as it is a bit off of the main area of the airport. I will warn you that there are not a lot of great signs in Chicago O'Hare airport directing you to where you are supposed to go to catch the tram. It's kind of like one of those scenes in a comedy movie where there are numerous signs all pointing you in different directions. It feels a little bit like that. We did, however, find the tram, though we were weren't quite sure we were on the right tram. We were, however, and we did arrive at the location where all of the Rent-A-Car agencies are located. The main thing to note about the tram is that you need to take it to the end of the line. That's where you will find all of the car rental agencies, including Enterprise. When you get to this final tram stop, it's pretty easy to find Enterprise at that point, as the signs are very clear. We had rented and checked in online, so we didn't have to stand in line for anything. We just went straight to the car pick up area. We had to wait a couple of minutes until somebody came to help us, as the other staff members were all taking people to their cars. But, it was pretty quick. No complaints. The staff member showed us our car. We got in, and we were all set to go. The only problem was, I didn't know where the FOB was. The one thing the staff member could've done was to tell me that the FOB was on the floor under the seat. Because, for a few minutes, I was thinking I needed to go and chase him down to find out where it was. But then, my wife noticed it. So, we were on our way. As we were driving out, we did have a slight problem, with the credit card we used to rent the car. The card we used was actually in my wife's name, but they wanted the credit card to be in the driver's name, which was me. But, the girl at the kiosk station was very knowledgeable. I handed her my credit card, she changed everything. And, we were good to go. Overall, it took about ten minutes. No big deal. My credit card was put on the bill, the the money we had already paid to rent the car on my wife's credit card was refunded. And, we were on our way. Plus, the staff member gave us a few important tips about the toll roads around the area, and why we should purchase the toll road additive to our rental. Which we did. She was very nice. Very knowledgeable. And, very helpful. If you're at Chicago O'Hare and you need to rent a car, I don't think you can go too wrong with Enterprise. read more

Starting with my initial interaction approaching the counter, Omar was very prompt, pleasant and efficient. I cannot remember the gentleman's name who took me to choose a vehicle, but he was great also! I'm supposed to bring back lunch from my family for the staff. Very personable and resourceful. Ms. Josetta was a real treat upon my check in to exit rentals. Customer service is CONSISTENT, through and through.. My initial car, Sentra, had some issues so I text the customer service number that messaged me about my trip and if I needed anything. It was an inconvenience to ride back to O'Hare BUT again, even the communication via text was an accommodating and positive experience. I returned the car, the gentleman who checked in the Nissan and guided me to the podium at National was helpful, apologetic about the inconvenience and thorough. Lastly, the lady at the podium (possibly a manager) was a good experience & got me into a new vehicle, Mazda (my favorite choice). The gentleman who checked me out upon exiting for the replacement, efficient and polite. Every single associate I interacted with was great; customer service throughout my whole trip was amazing! I appreciate everyone's conversation & efforts in making this trip home (Chicago will forever be home to me) such a positive memory for me. I can't wait to come back & use Enterprise for my future needs. Have a great week ahead! read more

My experience at the Enterprise O'Hare location was a positive one! I booked online and did my check in online so I wouldn't have to wait at the counter. The staff member who checked us in was very helpful. He walked us to the car, showed us some of the features, and patiently answered my questions! 10/10 customer service. read more

Enterprise Rent-A-Car - Our rental - Car Rental Near Me - Chicago, Illinois

Better professionalism coming from the employees especially when it comes to explaining the policy in full. I was left stranded for 10 plus hours due to management not explaining the rental policy and return itinerary. I was not honored the rental even after showing a return itinerary and being an enterprise member. Everyone walked from behind the counter and kept saying I'm sorry. I will never book with this location ever again in my life. Here's a picture of the young kid who tried to help by half way explaining the policy. read more

My friend and I rented a car from this location from this past Thursday to this past Saturday. The experience was great. The car selection for a Thursday morning was excellent. The car handled well and the agents did a great job. Drew, one of the agents, aided my friend in getting Waze working on the car. Return was smooth and Drew was there again. He's a great agent. Only items I would change is there needs to be more folks working the counter on a Thursday morning and there could have been a small trash can in the car return lot just to throw items out. The line was a little long for a Thursday morning b/c only one person was at the counter to start, but more folks got in. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

Mostly ok. They upsold me on prepaid tolls. You can pay for the tolls after your rental. https://agency.illinoistollway.com/unpaid-tolls read more

Hats off to the Enterprise team at O'Hare Airport! Our need for a rental car was tied to a devastating family event, with stress compounded by the loss of a wallet. The folks at the Lost & Found were helpful. We were not hopeful. Boom! Wallet left in the car returned to us in days -- with $400 cash still in it. See, there are good people out there! That's just the beginning. I failed to mention our actual experience: Upon entering the lot to pick up a car, employees made eye contact to welcome us. The lot is a large, cavernous area so you don't have your bearings about where to go, where it's safe to stand, and Enterprise people took care of us, leading us through the process and to our car. This was in stark contrast to a car rental experience at a competitor the week prior. At the competitor, we were not greeted. Instead, an employee -- standing 25 feet from us -- waved his arms at us and pointed to a running vehicle. When I started to walk toward him, he waved me off, "No! That car! That car!" So we got into a car, not really sure it was for us. We couldn't figure out how to make it go. Electric vehicle had no running motor sound (we didn't know it was an EV). After 10 minutes of trying to get the car in gear, we got out and had to search for help. This competitor failed at everything Enterprise did well. read more

Enterprise Rent-A-Car - never expected to see this cash again - Car Rental Near Me - Chicago, Illinois

I will only rent from Enterprise, and my experience here reflects why. Upon landing I walked up to the rental station and was greeted immediately and given my choice of vehicle. I was out of there in less than 10 minutes. When I returned my vehicle, I was again greeted immediately and given instructions to leave my trash in the car. I was emailed a receipt and sent on my way. There was no line at all, no trouble finding my reservation, no up-charging. Everything was supremely easy and I wouldn't hesitate to rent from this location again in the future. read more

Excellent experience with excellent customer service. The process is quick and easy. I reserved my car through NFCU. After landing at O'Hare, I took the shuttle to pick up the car. However, they gave me a different car with the same specifications as the one I requested, which was brand new. Of course, they asked me first if it's okay. The service and staff at this location are excellent, and I would definitely recommend it. read more

Tyra was AWESOME and Beautiful . There's nothing like going to a place where you are greeted by a beautiful face with a warm, genuine smile. Thank you Tyra for making my check out so effortless and easy. She was happy to get a BMW return at their hub. The BMW drove so smoothly, it was a great vehicle. I'm always so impressed by the teamwork at almost every Enterprise rental place. Thank you guys for the long years and the great service. read more

Enterprise Rent-A-Car - The inside was immaculate and the car warmed up quickly. - Car Rental Near Me - Chicago, Illinois

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Great service and if you do it all online you can get your car very quick, and drop off is an ease as well. My car was literally brand new, beautiful civic. Thank you! read more

These idiots don't deserve a single star. "skip the line" their marketing says but the Thrifty Blue Chip Rewards is a TOTAL SCAM. They steal your data then tell you to go back to the end of the line, lying assholes. read more

Enterprise Rent-A-Car - Thrifty Blue Chip Rewards is a SCAM! Don't do it. - Car Rental Near Me - Chicago, Illinois

This is my line. One agent for all this. Omg awful. They need more staff to run a business at O'Hare read more

Enterprise Rent-A-Car - Nice big line with one agent. - Car Rental Near Me - Chicago, Illinois

if the tolling authority fails to read your ipass transponder one time and charges enterprise for a $1 toll then enterprise will pay the toll and charge the renter a $25 fee in addition to the toll even if the toll was the failure of the tolling authority and not the renter. The rental agreement permits this. read the rental agreement very carefully. read more

I've been at the south loop location for years but this one particular person was very helpful and caring. Aleah Conner is the best, she was patient and made sure I had everything I needed. Thanks for good hospitality read more

I'm done with Enterprise! I was issued a car with 10lbs. low tire air pressure. After car dash alerted me I had to pull off the road for air. They don't check tires or wiper washer fluid! Now they are charging a $25 toll "citation" when I actually had an IL toll pay account! Never do business with this lame company! read more

Undependable and untruthful 1 hour before picking up my rental I was informed they had none. I called customer care and was informed that they could reach out and fulfill their agreement. Over an hour later I called again and was told no cars for 4 days. Be careful, this is not the first time they could not meet their agreement. read more

Before trying enterprise I was spending alot on ubers to and from work for almost a whole month, thinking renting would be more expensive, not the case! So happy with the whole experience. Went to the Orland Park location and I was in and out in about 10 minutes. Super fast and easy. Only thing is you do need 300 bucks for a deposit, most people probably don't have like me so had to borrow from someone. You do get it back though. Other than that, I absolutely loved the 2025 Toyota Corolla. Super smooth, clean, and great speakers!! Actually miss it! Would definitely recommend! Guys there were great to work with. read more

Do not rent from this horrible place!!! They don't tell you the charges in advance. They charged me for car insurance, when I didn't spend for this service. I left several messages and nobody responded to my calls. read more

Enterprise sucks! I am still receiving multiple fees months later from them for tolls even though I already paid these tolls out of pocket through IDOT Pay-By-Plate. Their phone customer service all sucks. They don't answer the phone and when they do they hang up on you offering absolutely ZERO help. Don't use Enterprise!! read more

Staff works hard to ensure every thing goes well. They have adopted a listen to the customer more these days

Last time I came earlier at Enterprise rent a car on Rosedale Highway, Bakersfield, CA, I was told to wait for the rental car Today, I got here right at 8:30am for the rental car, I was again being told to wait for 15-30mn for it .. lol bad service I would never come back to this location site. read more

Enterprise Rent-A-Car - Car Rental Near Me - Chicago, Illinois

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I rented from this same place a year ago and had AMAZING service!! This time was HORRIBLE!! I reserved a car using the "You click, we pick" (I was told that was the best way to reserve last year). Well the guy took us out to the first car... a Nissan Altima. I asked for something a bit higher profile, not one sitting on the ground. I drive a Dodge 2500 diesel truck. I am TERRIFIED of low to the ground vehicles. He said, nope this is what you get. He then had me sign the 3 spots...I asked.. what am I signing? He said.. the normal stuff. I quickly read what I was signing, and that irritated him by his behavior of grunting and sighing. He then left us. Did not walk around the car to check for damages, did not give us the keys.. just left and went back into the building. We searched for the keys, but could not find them. The car started so we knew they were in the car. I went back into the building for assistance. I very nice lady came out to help us. They ended up being behind the seat. Then we remembered we had asked for a copy of the agreement bc we needed it to get on base...So, back into the building I went. Everyone was standing around, no customers. I got the receipt and left. The car was terrifying! The weather was raining and snow, the roads were filled with potholes which all made the car a rough ride. It was very difficult for me to even see over the steering wheel bc the seat sat so low. I adjusted it the best that I could. I am not young anymore and crawling in and out of that car was miserable! My son is 6'1" and he struggled in and out of the car. The worker was not aware of his customers needs or willing to listen to their wants. I will have to rent from this place again, but I will make sure my wants and needs are vocal, I am heard, and I will not leave with an unacceptable vehicle. I want to feel safe when I am on the road. read more

I've rented twice in the last couple of months and got charged for a "toll violation" even though both times I had my transponder in the car AND registered the plates to my account. Had both vehicles for a week and both times had just one violation? Really good scam you got going there. Charge people and hope they don't notice. read more

Unhappy experience with car I picked up yesterday. You responded to my question that it is a non-smoking vehicle. It reeks of smoke. I should have known since you had all 4 doors wide open when I picked it up. read more

A gentlemen helped me get to my car upon arriving at the car rental facility. The car was a compact and was nice! Directional signs were great on return. Parked it in the return lane, greeted by an Enterprise staff member who explained what needed to be done. Two minutes, maybe one minute and we were out. So easy. They are professional from my experience. Only critique is the online check in would not accept my Visa debit card number. I've used the same card for many years and retried approx. 4x with no success. Still out the door in 15 minutes when I picked it up. read more

Awful location, over 60 people in line 2 at the desk and 3 people outside just pointing to your car (which also has a line?). Great company, bad location. Employees are helpful and polite but it doesn't really matter after waiting an hour. read more

The team here is absolutely doing the best they can. I cannot for the life of me figure out why the system is for you to wait in line to check in. Then wait in line to get assigned a car. THEN SOMEHOW THERE IS A THIRD LINE at the exit? Other car companies have their stuff together but these guys do not. Never again. read more

Very disappointed in local Enterprise. My husband called on Friday to reserve (evidently a term they don't understand) a car to pick up Saturday as my vehicle is going into the shop for repairs after a deer hit me. We traveled 45 miles to be told they had no vehicles, we could travel another 30 miles north and possibly get a car. I understand issues happen but why do they "reserve" cars if there is a chance there will be none available. We were told maybe they would have a vehicle on Monday--considering my husband and I both work during the day and the Enterprise office would be closed by the time we got off work and travel to get there it appears we won't have the car we need. read more

I reserved my Enterprise rental car online, easy peasy. We flew into Ohare Airport in Chicago. There is a tram that takes you to the rental cars, which is actually a smooth process. Once arriving at the rental car area, we only needed to go straight to the garage and pick out the car we wanted. The Enterprise employee in the garage was friendly and made the process simple. Our car was clean, full tank of gas, and drove well. The return process was just as easy. We drove into the garage, handed over our key, and that was it. We then just jumped on the tram and was back at the airport in no time. I highly recommend this Enterprise car rental location. I would most definitely rent from them again. read more

Outstanding service. Easy shuttle to get here from the airport. Seamless check in. They were training a new rep at the counter. It took a hair longer but not that much at all. They were apologetic but didn't have to be. They are so nice. It got even better after check in when they sent me out to see one of the reps to bring me to my rental. Nick was incredible. Just when I thought my good experience couldn't get any better Nick turned it up to stellar service. Nick has great customer service skills. Continued to keep me happy and pushed it over the top. Nick is an asset to this company. If he ever relocates to the northeast to Connecticut he has a job without worry. Keep him on board. I'm looking forward to more of this consistent great service from your company with others and hopefully with Nick again the next time I'm in town again for business. Thank you for a phenomenal start to my month long business trip here in Chicago. Well done Nick. read more

Enterprise Rent-A-Car - My rental vehicle - Car Rental Near Me - Chicago, Illinois

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I was excited to be in Chicago and upon riding the tram to the car lot, asking for directions the people were ugly like the weather outside... When I got to the rental site, about 30 feet from the desk she greeted me with a warm welcome. I can read people without opening the book. I actually felt welcomed. Liz was her name and she was full of life and light and it showed. She explained the process about my rental return to match my flight so that a deposit wasn't needed. Then she walked me to a car and gave me a Free Upgrade too.. But what she did next was not like my other rental experiences.. She walked me around completely. She was full of information. She was The Best Experience I have had at Enterprise outside of California. Thank You Ms Liz for the optimal Customer Service you gave me. I felt important and I felt that you too were actually happy to see me happy. Thank you Sincerely, Gabe read more

i rented a vehicle from Enterprise on 02/08/25 for one day. The next week I was sent an email for missed tolls. I had not gone through tolls and was in a totally diff city! There aren't any tolls on I-55 to Central Illinois from Chicago. The tolls were in Indiana at Lake Station. I argued with Enterprise for two days. I filed a complaint, but nothing happened! I was ignored! When I rented a month later from a different store Enterprise stole $50 from my card and sent a start with the last 4 num of someone else's credit card. Clearly, that card belongs to the person that rented the same vehicle before me. Almost two months later without a follow up! I plan to sue! Please stay away from Enterprise! Especially the Sheffield location in Chicago! I wrote a review that was removed by their employees. read more

Abhorrent nightmare. A prehistoric beast here to haunt my dreams. Understand! This is NOT the 21st Century. If they fail to email you your Rental Agreement, YOU ARE DOOMED! (they successfully did my first pick-up, but not after I swapped vehicles and payed for my next 30 days) I called requesting they email me what I should've already been emailed. I was told it was IMPOSSIBLE and I would need to visit a physical location. So, I visited "A" physical location, not this original location over an HOUR AWAY. The local location said it's IMPOSSIBLE to print off my rental agreement because they DON'T SHARE DATA BETWEEN LOCATIONS!!! There was also a hole in the footwell of my car and I had to propel it with my feet... at least that's what I would begin to expect from a company who clearly isn't operating in the MODERN AGE! This easily avoidable and inexcusable fact initiated a sequence of follow on issues that have made life hell for a select few members of my organization. My brain is turning to GOO! I fear I may be transformed into an NPC by week's end. If you pay with your own money for this scam you must be brain dead. Like people who pay to watch commercials on cable television. CAVE PEOPLE. I pay $20/mo for YouTube premium and haven't watched commercials in almost 10 YEARS! For the monthly cost of these rentals you could get a hooptie with enough mileage left to drive you to the MOON! STOP THIS MADNESS! You're better than this read more

If there were negative 5 star reviews I would have selected it. I have NEVER been more upset with a rental car agency in my life. The Miami and Ft Lauderdale Airport Enterprise locations were both unresponsive to our immediate needs to make our flight when the car given to us was an unsafe vehicle and broke down on the highway blocking traffic, with a potentially known faulty transmission. Additionally, it is now 4-16-24 and NO ONE has gotten back to us to apologize, refund us for our terrible experience, or give us a compensated car rental for our troubles and many years of loyalty to this company. We were stranded on the highway on 3/27 and they told us to call highway patrol because it would take them over 2 hours to help us. Highway patrol said they could not tow the vehicle and told us to call them and have their Miami staff sit with the vehicle. When they were unresponsive highway patrol waited with the car until they drove the 2 miles to get their car so we could make our flight. I talked with 9 different departments and individuals over the past 3 weeks and no one has gotten back to me even though they claim they will within 2-3 business days. The only communication I have received back is a receipt of them charging my credit card on 3/29. We used the car for a total of 1.5 hours from Ft. Lauderdale airport to our Miami hotel and to the Miami airport. I have called and left messages that were recorded to MANY people. They were unable to connect me to Ft. Lauderdale Airport's Enterprise personnel nor Miami even though I have ALWAYS been able to speak to a live person immediately at every other Enterprise I have ever rented from as a loyal customer throughout the Midwest and East coast airports. I am beyond dissatisfied and have canceled payment for this experience. I should sue Enterprise for knowingly giving us a car that had a faulty transmission. DO NOT rent from the Miami or Ft. Lauderdale airports. If you have any problems they will not give you any assistance. They will also not honor what you pay for in terms of car types. I paid for a luxury vehicle and was given a standard SUV. Erika Burton read more