Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They WILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option. read more

1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight landed 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM -- 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away -- I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal -- every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs -- we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this -- they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name -- not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally. read more

Sixt Rent A Car - Car Rental Near Me - Chicago, Illinois

I rented a car from SIXT in. Washington D.C on May 8th and parked it via hotel valet. I picked up the car May 11th and dropped it off at the airport. Soon after I received a speeding ticket for May 9th. I have emailed the company numerous times with photo and documentation proof that I was not in the car when the ticket was issued and was still charged on my credit card $341.60. I filled out a complaint with the AG in Florida and the BBB in Florida. read more

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Once again, this was a great rental. I have used Sixt about a dozen times and we have never been disappointed. This was no exception. We got a beautiful brand new M7. We had it for 4 days and the head turning was everywhere. This thing drove like a dream. Very smooth, quiet, luxurious, beautiful inside and out, and very fast. Valet parking will guarantee a front row parking spot. The ride was like riding on a cloud. The interior was colorful and very cushy. Like sitting in a comfy recliner. The sound system was unbelievable. Stereo sound better than at home. HUD is always nice to have. The cruise control was very responsive and safe, even in Chicago traffic. We changed the interior colors a few times, just for fun. It's a huge vehicle in this kind of city driving but it sure didn't feel like it. The Android Auto worked flawlessly. I did have to plug in through a cable but I'm always ready for this with rental cars. I used it for GPS and music. Upon return, we met Marcus. He is the man. He went over the entire car with me. He was super nice and easy to talk to. He helped us out with the return, and he made it easy to finalize everything before we left. NOTE: Fill the car with gas before you return any cars from any agency in Chicago. Everyone charges $15 per gallon. Lucky we did. The entire experience was great. Everyone was very nice. From check in, pickup, and return, everyone was super nice and professional. I will continue to use Sixt whenever I can. The cars are worth the cost. They are not always the most expensive either. A buddy of mine and I were in a class together. I got a 7 series for aweek and he had a small Nissan which he rented from a different known agency. His car cost double what my 7 series cost. Unbelievable. He rode with me the entire week. I recommend and hope you get to meet Marcus. P.S. so that photos of the entire car before you leave the garage. I always do. read more

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DO NOT RENT FROM SIXT. After renting from them they have come back with a scam damage claim. There was no damage to the car. They are sending shady pictures that don't even clearly identify the car. Wish we had googled Sixt before renting. They will inevitably respond to this and ask that we contact them, but every number just leads to AI agents. read more

Complete scam. Charged us for a 1centimeter scratch on the wheel rim which we did not cause. A million headaches and lots of wasted time. Never again. I dont understand how a company can systematically defraud the public over and over again. read more

Totally taken advantage of!!!!! After I dropped off the car, I didn't video tape every inch for proof of no damage and now they have sent me separate emails about more damage! Now I get to pay a lawyer to help me get the truth out! read more

If I could give it a 0, I would. I will never use them again. I had a reservation for a rental car but my flight was cancelled so I didn't need and they absolutely refused to give me a refund for the $100. $100! To them, it's nothing. To me, it means a lot. Just a bunch of hustlers out for your money. read more

recently rented a car for 3 days in Chicago.. 3 days after we returned the car got a damage notification with a picture of a minor scratch on the bumper.. a day later got a bill for $1300!! Sixt will not provide A picture of the car before we took it, and we're very sure this didn't happen while we had it. BEWARE OF SIXT!! a bunch of SCAMMERS!! read more

Sixt Rent A Car - Car Rental Near Me - Chicago, Illinois

This location knocked it out of the park. The counter staff were very helpful and friendly. The entire checkout process was so smooth. The first vehicle had a chip in the windshield. When I pointed it out, the agent quickly gave us larger replacement and made sure we had all of our luggage in the new car. read more

Absolutely best in class service and vehicles. 10000 times better than any other rental company at O'Hare.

Absolutely horrible experiences with Sixt. The first time was aggravating (uploading all the damages before leaving the site), but I decided to try them again at LHR Terminal 2. What a mistake. I reserved an SUV, but they tried to give me a station wagon. Then offered me 2 SUVs, but did not mention an upgrade charge. Original prepaid cost was $452, final charge $1401 ($390 upgrade charge, an additional $140 premium location charge, $150 for 1/2 tank of fuel, $150 additional VAT). Disputed upgrade charge (which caused all the additional expenses except fuel), to no avail. They offered to reduce the upgrade 50%, but I never received the credit. NEVER AGAIN with this company. Read their reviews; this company is known for after-the-fact charges. Thank goodness I had full coverage insurance. They are also known for adding damage and loss of usage charges. read more

These guys are scum. We returned our rental car in perfect condition. A week later they emailed us claiming that there was body damage. Not possible!!! I think they deserve zero stars!!! read more

Very smooth pickup and drop off. Sixt seems to have a better, more updated fleet than many rental car companies.Service was excellent on both ends. I have also used Sixt in Europe and had a very good experience there. One warning however-Sixt, along with other rental car companies offered by Expedia, will charge for changes or cancellations, even those made weeks in advance. Having rented cars for nearly half a century, I have never experienced this policy before. Please read the fine print when reserving. read more

Sixt is hands down the best rental car experience I have ever had. I have used them 4 times in 4 different countries and it's good to see the quality of product and service and ease of straightforward rental process is consistent. I used to dread renting cars but renting with Sixt is always a pleasure. No hidden fees or surprise cost and high quality clean cars and friendly service. If you rent cars give the a shot. Most recent experience was at Ohare airport in Chicago. read more

pretty good checking in and waiting in line. It was an awesome deal Valentines weekend. Just hoping to get another deal like that soon.

Friendly staff - made it easy and fast Not a typical late night staff No more thoughts let me stop writing please is that enough characters??? read more

I would give this company a zero if I could. Do not rent from them under any circumstances. They literally told me my spouse was included in the rental agreement for no additional charge. I only noticed when I got home and when I called them the rep, who was incredibly rude, said, "dispute the charge, we don't care". I rent about 30 cars per year and I will literally walk before I would rent a car from this company. I normally use National which stands by their rentals and the customer service is second to none. Shame on me for straying from my long-time rental company. read more

Run for your lives from this place! I went through Expedia, and I wound up with SIXT rent a car. I also bought my insurance via Expedia. When I went to pick up the car, the 20 y/o guy at the desk, talked so FAST, that I couldn't understand a thing he said. On and on, and constant asking for clarification of what he was saying. At some point, you are just like, 'Let me the **** out of here!' Got into car and started my trip. It occurred to me that they never did a walk around inspection with me, pre rental..‍ Also, speedy Gonzales, upsold me to more insurance for $113.00 I turned the car in after trip. NO ISSUES on trip. Couple days later I get a mystery email that said I have damaged the car. They send pics that aren't clear at all. They say they need few days to go over my response, etc. (will get back to me) I did not have any damages to car! The mystery email is not even signed by a human. It's been about 10 days now, and I have not heard anymore. Screw Expedia, and screw this place. read more

Welp! Hopped on here to read through Sixt reviews after a really bad return experience, only to realize that I wasn't special. Seems to me that Sixt has mastered this scam and I was just the latest victim. I'm looking forward to learning how much Marcus and the O'Hare team will charge me for the rim's curb rash that they are accusing me of. Good thing i only parked in a driveway of a 55+ community while celebrating my mom for Mother's Day. My advice for folks who are forced to rent with Sixt. 1. Don't take the alternative car they're pushing when you pick up your rental 2. Take a video of the car before you leave the lot (be sure there is a date and time stamp) 3. Force them to do a walk around before you leave the lot 4. Make sure you let them know exactly what their M.O. is. I've rented from Sixt so many times previously for work and been completely satisfied. I won't make this mistake again. Make sure you let Marcus know I say hi next time you're at O'Hare. read more

Sixt Rent A Car - Car Rental Near Me - Chicago, Illinois

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Just Google "Sixt Rim Job" and choose another company before you become another victim. They will charge you for damage you did not cause! They are charging me $651.25 for a scratch on a rim that I did not cause. Beware and take videos/pictures before driving off, including close up photos of the rims. They will also sneakily add a $12.99 toll fee, even after declining it and bringing your own transponder for the tolls. read more

I have never in my life encountered a more blatantly dishonest and predatory operation than Sixt at O'Hare International Airport (ORD). I'm writing this in detail because what happened to me is part of a well-documented pattern that other unsuspecting renters need to be warned about. Upon picking up my rental, I received a damage report already listing a scratch on the front of the car. This was pre-existing damage, noted before I ever drove the vehicle. However, no staff member walked me around the car or pointed out any of these damages in person. The entire pickup process felt rushed and impersonal -- now I understand why. Days after returning the vehicle, I received a damage claim accusing me of causing that same scratch. Their "evidence"? A few photos of the front of a white Mazda, with no license plate visible, no timestamps, and no proof whatsoever that it's the same car I rented. The only photo with a license plate is from the back of the car, which of course doesn't show the damage they're blaming me for. There are also no pre-drop-off photos to compare against, which is suspicious in itself. I immediately recognized this tactic, because I found numerous other reviews online describing the exact same scam: Sixt ORD charging customers for pre-existing damage or unverifiable "new" damage, backed by vague photos with no identifying information. This isn't a one-off mistake -- this looks like a systematic scam to squeeze money from customers after the fact. To make matters worse, I personally witnessed their front desk staff attempting to upsell cars to customers (especially those struggling with English) using manipulative tactics. I watched them offer "discounts" several times, only to present a total price that was still over $100 more than the original reservation, and then pressure or gaslight the customers into agreeing. It was gross to watch, and deeply unethical. When I disputed the damage claim, I pointed out that the scratch was documented at pickup, that their photos prove nothing, and that I was never shown the damage during the rental process. I have since reached out to a reporter at the Chicago Tribune, as this location appears to be running a pattern of fraudulent claims and predatory sales behavior that deserves public attention. If you're reading this: do yourself a favor and avoid Sixt at ORD entirely. Take extensive photos and videos of every inch of the car, with license plates visible, if you do rent. Don't fall for their upselling games at the counter. And be prepared to fight bogus claims if you return the car without buying their overpriced protections. I've rented cars all over the world and never had an experience like this. Sixt ORD's behavior is unethical, aggressive, and deceptive, and they should be investigated for fraudulent business practices. This is not a misunderstanding -- it's a scam. read more

I picked up and dropped off at the Sixt location at O'Hare Airport, and while check-in started off smooth, everything after that was a complete disaster. We had a reservation for noon but went the day before to move it up to 9 AM. The agent accommodated the change easily -- great start. Unfortunately, that's where the good service ended. Even after confirming the new pickup time, I was left waiting over an hour for them to bring out the vehicle -- a GMC Denali with around 21,000 miles. That delay completely derailed our travel plans. We missed our stop at the Louisville Slugger Museum and had to drive straight through to Nashville instead. Once we hit the road, I noticed the Denali was pulling hard to the left -- at first, I thought it just needed an alignment. I was wrong. Halfway through the trip, the driver's side wheel started making loud clicking sounds and felt dangerously unstable, like it was about to come off. My family -- including my mother, who already struggles with anxiety -- felt unsafe continuing the drive. When we got to Nashville, I immediately went to the Sixt branch there. They swapped the Denali for a smaller Volkswagen Atlas, which barely fit our group of six and all our luggage. I explained my frustration to the staff, and they told me to speak with the branch manager when I got back to Chicago. When I returned the vehicle at O'Hare, I asked for the manager -- and was told no manager was on site. They took my information and said someone would contact me within 48 hours. It's now been over 72 hours, and no one has reached out. This entire experience -- from the unsafe vehicle to the lack of accountability -- was completely unacceptable. Sixt clearly doesn't inspect their vehicles properly or value customer safety and communication. I'll never rent from Sixt again, and I wouldn't recommend them to anyone who values reliability, professionalism, or peace of mind while traveling. read more

BEWARE! Scam damage claim . $1000 for a nick on a rim that I didn't notice at 10pm on a cold dark night where no one is available to check you in or out. Into collection with no proof or picture or time stamp. I refuse to be scammed. Multiple other poor reviews for similar scams from this company. read more

I had booked a reservation more than six months prior to getting the vehicle. The rental period was for six weeks to accommodate my visit to Chicago. The day prior to picking up the vehicle my reservation was cancelled! The representative I called stated the vehicle was not available. Instead of finding a replacement they extended "the pleasure to do business in the future ". When I called to try and find a new vehicle, the representative found a much smaller model vehicle with a 30% increase in the price over my reservation. He stated since it was less than a week the rate was higher. I was furious. This is the worst response and customer service I have ever experienced. Don't rent from Sixt! read more

I would strongly advise caution when renting from this company. First, I was required to sign paperwork acknowledging I was receiving a non-smoking vehicle, yet the car reeked of marijuana from the moment I picked it up. Unprofessional and unpleasant start. Second, when I dropped the car off, I accidentally locked my phone inside. Since it was before the rental counter opened, I called their main office. The gentleman I reached was understanding, professional, and assured me not to worry -- he couldn't help on the spot but said once I landed from my flight, I could call back and they'd arrange to ship the phone. Unfortunately, I never got that person on the phone again. From that point forward, it was nothing but daily run-around. Every representative I spoke to insisted I file an online ticket and "wait for a response." After a full week with no progress, I called three times in one day: * The first time I got the same canned response about filing a ticket. * The second time I was hung up on during a transfer. * The third time I was told it was "unreasonable" for me to expect my phone to be shipped back -- that my only option was to travel back in person to pick it up. This is completely unacceptable customer service. I went from one employee who went out of his way to try and help me out, to multiple representatives who couldn't care less. The lack of consistency, empathy, and basic follow-through is staggering. If you value reliability, transparency, or even the faintest hope of being helped after a mistake, look elsewhere. read more

Best service ever, fast and professional. Clean and nice cars to choose. Recommend renting cars just from Sixt.

The vehicle we booked did not fit all our luggage (fine), we sought an alternate vehicle and when the employee suggested a much larger vehicle and I asked how much she said "$50". I said "It's just $50?" She said yes. When I received a bill from Sixt it was $50 per day, over $300 for our weeklong trip. Be sure to document and communicate very carefully, don't rely on trusting the employees. read more

Great service and newer cars compared to other companies. Super quick and efficient to pickup and return, it took no longer than a few minutes. read more

RUN!! DO NOT EVER RENT A CAR FROM SIXT!!!! Two days after the return I received an email pursuing a damage claim for a small scratch on the front passenger-side rim that was never verified in my presence. I drove this car so carefully and parked it in my garage. The core issue is procedural failure: Upon returning the vehicle to the Chicago O'Hare branch on 10/1/25, a Sixt employee instructed me to leave the key and waived the joint, final inspection. The vehicle was not inspected in my presence, and I was not alerted to any damage at that time. I found out there are so many people experiencing the exact same problems. It makes me question the company's integrity. Also there was a class action lawsuit with the similar issue. I am thinking of contacting a reporter. read more

What an incredible experience! I had reserved the car initially with another company, and a day before traveling I saw that Sixt was offering a better vehicle at a lower price so I took the chance. The amount of online information was comprehensive and efficient, so I could check in in advance and go straight to my car. I was able to quickly pick up the keys from the very friendly gentleman at check-in, and get right on the road. Sixt had the best signage ever, so I knew exactly where to go throughout the process. The car was upgraded, in excellent condition, and performed well throughout 3 days of my travel. When I returned, the woman who accepted the car back was so kind (I think her name was Tanisha, but I'm not 100% certain), she quickly assessed the condition of the vehicle, got my receipt and sent me back to the terminal in no time. With the most reasonable pricing, an upgraded vehicle, fast service from friendly people, and technology that kept me informed throughout, this was a wonderful experience. read more

Don't rent from these scammers. We rented and returned a car in the same condition - no damage to the vehicle, which was confirmed by the attendant when we returned the car. Four days after we got home we received an email with a grainy picture informing us of a 3cm wheel well scratch and are demanding $465 in damages. A call to customer service was pointless. When I asked about my options - I was told to pay - no other options. Wish we had read the reviews prior to renting so we would have been aware of their habit of sending out fraudulent damage claims to other rentals. Apparently paying out millions of dollars in a class action lawsuit earlier this year has not stopped them from deceptive practices. We've filed a complaint on this unaccredited company with the BBB and will never rent or recommend this company to anyone! read more

Update: someone replied and asked me to email the main customer service address, which I had already done. Twice. We'll see if someone replies again. I've been waiting for Tobias at ORD to return my email about a compensation voucher I was given for predatory sales at pick up and then receiving damaged car. He has not replied and the voucher does not work, nor has customer service. Won't use again. read more

DO NOT USE thei company. I rented from the Phoenix airport during covid and they charged me for illegitmate damages. I trried disputing for years but it went on my credit report. Avoid this company!!!!!! read more

Very satisfied with services provided by attendants. Vehicle provided was in excellent shape, but it was not vehicle I reserved.

I almost feel like these people at Sixt ORD set me up for a fall. The first time I rented from them was wonderful. I was able to get my car - a shiny, nearly new upgrade for free - without seeing anyone at the counter. I just picked up the keys in the lot and drove off. The return experience was flawless. The second time, though, was awful. I wasn't allowed to bypass the counter and was given a heap of a car, a big gas guzzler with high mileage and tens of scratches all over. It wasn't what I ordered at all. I went to the kiosk and said what do I do about the scratches? The guy showed me their photo record of all the scratches the car had. It was an overwhelmingly large record. I thought, OK, at least they know. I took a half dozen photos just in case and drove off. It was lucky that I took the photos. The car was a heap, lousy to drive. When I returned, they said all was good. But two days later I received a damage report for a preexisting scratch. Fortunately I had taken a photo of this particular scratch before I left the lot. But there were so many scratches on this car that it was pure luck that I did so. I filled out their web based form about damages with my photo attached. I hope that this solves the problem. I'll update this review when I hear from them. But I've rented cars for decades and this has been one of the worst experiences I've had. I feel that this company rented me a heavily scratched up car and now is trying to get me to pay for a scratch that they will never repair. Someone who doesn't take photos in the lot before they drive off would get a big bill. And even then, the poor lighting in the lot would make seeing all the scratches impossible to see and photograph. Hopefully, I've dodged an unfair bill by luck. But I recommend staying away from Sixt O'Hare. read more

Caution!! RUN FROM THIS RENTAL COMPANY IN ORANGE!! Company customer service is a travesty on a whole new level. Highly allergic to Customer Service skills, the clowns at SixT are truly special. They can't do much for you outside the work you must do for yourself ahead of time with their jinky f'ing app!! Apparently these guys somehow don't have my email or my phone number but rented me a car nonetheless. Supposed to be a monthly subscription + but somehow ended up being only a 2 day rental. Now here's where the fun begins, where I was reportedly a car thief by keeping it as booked on a contract term longer than what they had. SixT will extend your subscription for as long as you'd like to pay the monthly invoice with the same method. Assuming maintenance and updates are performed for the car (included) I was renting, suddenly my vehicle was stolen, or so I thought. Nope! Turns out that's the way they communicate that the rental contract is up! That nightmare was a week ago and still ongoing as I still have no answer to "WHERE ARE MY PERSONAL ITEMS?" Customer service just hung up again (4x now) as I wait to speak to a supervisor. NO RETURN CALLS & NO REPLYS 1 WEEK AFTER WRONGLY RECOVERED After reporting the rental stolen, Chicago PD said it was already reported stolen. Long story short, SixT is highly careless of its customers' details, let alone servicing them. I tracked all the info and shared all they needed to recover their rental, including tow yard address, invoice # & processing policy for them to recover it. This so called rental company hasn't contacted me as of late. They can't return a call or email me to save their lives. No info a week after they stranded me, literally! No clues where I can recover my wallet, clothes, house keys, laptop, RX medicine and another's personal items. Stranded in Chicago and these bozos could care less. "Kindly try again sir, try to write our lost and found department. Just resubmit and they will respond within 24-48 hours." Every agent that repeated the wrong number associated with my rental agreement could not find the correct number that I previously submitted. Corrected multiple times by multiple means to no avail. More of a company that arrives like a short-bus jamboree, you're better off renting a scooter then to play rental car with these sorry bunch of a-holes!. SixT values more of its clever hold music song they had made themselves then training their own or hiring some consultants for the business they think they're in. Note: No Chicago city sticker displayed means you might have a nice $200 parking ticket and more, despite paying the meters $$. read more

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NEVER AGAIN. Started with a missing reservation that should have been ~$450. Had to counter rent for $700 instead. Charged $100 cleaning fee (a bit excessive, but I can live with it). A few days after returning got an email saying there was damage. Charged $322 for a scuff on the edge of one of the rims. I'm positive the scuff was already there, but it never occurred to me to take pictures of the tires and rims. After everything, a rental that should have cost under $500 cost over $1100. read more

Sixt Rent A Car - Here's the $322 scuff. - Car Rental Near Me - Chicago, Illinois

I rented from this company and they are now attempting to hold me liable for alleged vehicle damage without providing proper evidence or documentation to support their claim as requested numerous times by me. They have failed to provide time stamped photos, inspection reports, or proof that the damage occurred during my rental period. There was also no proper walk around inspection completed at pickup or drop off, which seriously weakens the credibility of their claim. Rental companies have a responsibility to properly document a vehicle's condition before and after a rental, and customers should not be threatened with unsupported charges. They have now sent me an invoice. Additionally, attempting to pursue collections or pressure a customer into payment without adequate verification may raise concerns under the Fair Debt Collection Practices Act, which protects consumers from unfair or misleading collection practices. Based on my experience and the number of similar complaints I've come across, this appears to be a recurring issue that deserves more attention. I will also be filing a complaint with the BBB read more

Jasmine and Delisa provided me excellent customer service and went above and beyond . I really appreciated their assistance.