**Edited review*** Posted 6/16/26 I received a phone call this morning from their Customer Service Manager, Will. I'm updating my review to 2 stars...and it has nothing to do with Will or the HVAC technician. Customer service is very good from this company- Will listened to my concerns and then showed me where the service call disclaimer/pricing is. Yes, it's there...on the last page before you confirm your booking. As someone who builds websites, whoever built this site didn't look at how everything looks on ALL devices. The font is small and when you confirm your booking, you really can't tell what you're agreeing to. With that said, Will refunded the service fee and we both agree how important transparency is. My two star review is now simply based on the price of their service, not for the customer service. A 35 minute job, replacing a condensate pump and testing the system shouldn't cost $886. _________________________________________________________________________ Original review posted 6/15/2026 While the technician was very friendly and I appreciated the email/text with his name and picture...here's where the problem lies...(and not with the technician AT ALL- he did his job, truly) The price they quoted to replace the condensate pump, connect to the existing drain system and test for proper operation- 886. After the friendly tech told me the quote, I did some quick research... For my area, my house layout, ease of accessing the HVAC system....a rough estimate is anywhere from 300-600. I told the service tech I was referred by a friend...any referral discounts? Any yelp discounts? He checked with the office...nope. Nothing. We found condensate pump online and in big box stores for literally 1/8th of their price...and we're going to fix it ourselves. Nothing motivates you more than getting an estimate where you know you're being price gouged. Oh, be prepared to pay $89 for a service call...but they'll waive it if you have them do the work...@@ And there was no mention of a service fee until I told the tech the price was super high. Nothing on their website or when you make an online appointment- which is how I made the appointment. No mention of it in their multiple email confirmations, or text confirmation. And even when Allie called this morning to reschedule from 12-2 to 2-4, there was NO mention of a fee. If I knew there was a fee, I would've cancelled my appointment. Sneaky tactic! Hard pass. read more

Thompson was very responsive and the technician was professional and very friendly. My problem came with the quote. I was quoted triple the going rate for a very straightforward toilet installation and was told it would be an additional cost to haul the existing toilets away (other plumbers just include this is their installation cost at a third of what I was quoted from this company). Lastly, and probably most egregiously, I was told that it is wise for me to get a hydro-jetting as "maintenance" on the pipes and that they recommend homes do this every 6 or 7 years at the cost of $3000. Every other plumber I spoke to told me that it is absolutely unnecessary to do this service unless there's a problem with drainage and it's actually needed especially with newer homes. So glad I did my research and didn't agree to what now feels very much like a cash grab / oversell on their part. read more

I had a very bad experience with Thompson. Very rude and unprofessional installers, with an attitude problem. The guys that came over to my home are Angel and Cesar.. please be aware. I do not recommend Thompson, luckily they left the job before making any damages. read more

Thompson Heating and Plumbing have always been amazing! We have used them in several houses and they have always been honest and done great work!!! Alli in the office is great and gives amazing customer service!! Highly recommend Thompson for all your Heating and cooling!! read more

Technician was thorough. They got me an appointment very quickly, but the maintenance plan highly recommend.

My old water heater blew on a Saturday early in the afternoon. By 5:00 pm it was fully replaced and we were running. Great service, fair price, professional, our guy Jose was great. Thanks guys. read more

This plumbing company has shown itself from different angles. On the one hand, the impressive speed of response to an emergency call. The master arrived in less than an hour and skillfully eliminated the problem, which is worth noting. However, you should be prepared for the following. Indisputable advantages: efficiency, accuracy of the master, clear actions.Questionable points: pricing (a significant difference in the estimates of work).Communication: recurring questions when applying As an option for emergency cases - a good choice. But for complex/expensive projects it is worth receiving several offers. Quickly and efficiently, but with questions about financial transparency. read more

Ty did good job quickly and found spider webs blocking orifice. gas valve ok furnace works fine

I would recommend Thompson Plumbing for its response , reliability , value; most of all noteworthy customer service. I requested plumbing service for my house on 11/9/2023. Service was very specific: repair water shutoff value on the sidewalk ( big job) and inside garage; replace PRV. Ignacio Villanueva, Technician was very cordial and mindful of customer needs. He gave me a competitive quote for the job and I engaged him the same day and job done same day. Price quote in the morning, job done in the afternoon. BTW. I had 3 price quotes from 3 plumbers for comparison, Thompson still a better deal. Also kudos to Thompson Plumbing phone receptionist. Pleasant on the phone and sincere to assist customers. Again, my personal experience with them. No hesitation to recommend. Give them a call. Joe J, San Diego read more

Thompson Plumbing Heating And Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Escondido, California

We had a plumbing emergency at 7:30 AM and Thompson plumbing was at our house by 8:30! They had the problem fixed in less than an hour. Really saved the day ! The technician was prompt, polite and got right to work. We definitely recommend Thompson plumbing read more

Excellent, reliable, and responsive service. Solved and repaired complex plumbing problem.

Excellent customer service from this company - made a call in the morning and had a new tank installed by lunch. Ignacio was great and replaced our water heater within hours. He was also very professional but extremely friendly and very knowledgeable as we were trying to decide on the type of tank. I highly recommend Ignacio and this company. [I loved how they texted me with the name, a picture and a couple personal details about the technician who was coming ahead of the visit. It's a nice personal touch and makes the technician less of a stranger]. read more

Ignacio was SUPER!!!! After doing an assessment of our noisy pipes he was able to determine the most likely cause. He got the job done and very patient with my 3 year old who is a chatter box. Thank you!!! I appreciated the reminder text, email notification that our technician was on the way with a pic of who was assigned to do the job. Very pleased. read more

Jose was great he explained everything that was going on and gave us estimates for all of our options! I recommend Jose for your plumbing needs! He was very respectful and answered all our questions read more

Delfino Rojas their technician is very helpful. He explained to my husband and me the pros and cons issues of our clogged tub shower and shower hand piece why it's dripping water. He fixed both with reasonable price. read more

I had a great experience. Our plumber was easy to talk to and helpful throughout the entire process. Also maybe not something everyone cares about, but he was very chill. We contacted a few other places and they seemed almost annoyed to be working with you but here it felt like a family friend came over to do some work for us. read more

My AC unit died several days ago. I contacted Thompson and they came out right away. Trever was kind and professional. He even went back to the office and grabbed a portable AC unit and brought to the house. It saved me. Unfortunately, they couldn't get a new unit installed as quickly as I had hoped. Went with a different business only because they could an get an install done sooner. I spoke with Julia several times. She was as nice as could be. I am really happy with the way they treated me. They're busy for a reason. They're good. read more

Excellent service. Prompt response. Chris was professional and thorough. Will use them again.

Great service! Came out for an emergency leak promptly and fixed it, afterwards the plumber gave a free inspection of the rest of the house plumbing. read more

Clearly explained I need a furnace and duct replacement quote, the lady on the phone kept asking the same question back to back. Just lost my business. Good job. read more

We had no hot water in one bathtub. We were told by a family friend who is out of town and is a plumber we needed a cartridge. It wasn't a hot water heater issue. Plumber comes from Thompson and wants to charge us $280 for less than an hours work. We turned him away. It ended up costing us $195 and it was a cartridge. read more

Super responsive and professional service! Was impressed with how punctual and knowledgeable Ignacio was about servicing our toilet! Would highly recommend this company! read more

This is a very reliable service provider. I needed 5 shut off valves replaced under my bathroom sinks. I also had a leaking faucet. Ignacio arrived on time and assessed what was needed. We then made a follow up appointment for him to come back to do the job. He was friendly and personable and did a good job. A fine representative of his company. This is the second time I have used Thompson. They installed my central air 6 years ago. I highly recommend this company. read more

Thompson Plumbing Outstanding Plumber: Thomas I write reviews when they are deserved and this one is! Thomas B. Is a Professional, Courteous, Experienced Plumber who is a great Representative for Thompson Plumbing. He arrived on time well within the time frame. He explained his companies policies and took the time to listen to my concerns. He assessed my plumbing problem, quoted me a fair quote and he began. Regrettably the job turned out to be more challenging than expected, but he was not deterred. He kept me informed and he expertly remedied the problem. I was impressed with: His Service, Knowledge, Expertise, Demeanor and Professionalism. I have found "My" Plumber! It is a relief to find a Reliable and Trustworthy Company. "Bravo Zulu, Thomas! (That's Navy for Great Job!) read more

We got our new Furnace and AC installed the day after accepting the estimate. Arturo and Mark did a great job with the install and got it all done in one day. Permit process was setup by them and easy to complete. read more

Our kitchen sink was really backed up. Ramone had a few obstacles to overcome. But he persevered and was able to free it, and get it working. Very pleasant, communicative. We will call Thompson again if we have any problems. read more

Just wanted to let everyone know that Thompson PHA is a very professional company from the office staff to their field technicians. Years ago they installed our HVAC system so we knew where to call when it came time to do some additional plumbing runs for water and propane. Our technician Thomas was a master at what he does, from his onsite expertise, congenial personality , and attention to detail. There was no lapse in detailed communication and every aspect was explained concisely. When the work was completed the area that got the up grades was spotless and ready to go. Thomas is truly an asset to their competent work force. H and K Austin read more

Last Monday I awoke to a strange noise in my garage. It was my water heater making a noise like Niagara Falls and spewing out water along the back of my cabinets. I was unable to turn it off. I called Thompson Plumbing, where I had never been a client before, and in less than two hours hero Ramon showed up. He immediately was able to shut it off, removed the water heater, got a new one and installed it, and cleaned up all the mess that had been created. The whole thing from when I found it to when it was finished was less than six hours. I was very impressed and would call them again in a heartbeat for any future plumbing or HVAC issues. Stellar!! read more

Unfortunately our furnace went out on a Saturday afternoon. I called Thompson's and was scheduled for the following morning. Garrett arrived on time and had our furnace back up and working in 30 minutes. The whole process was very simple, professional and easy. I definitely recommend this company. read more

These guys were easy to schedule with. They even came back out the same day to install a new pressure regulator after their morning visit to install a faucet revealed that our water pressure was too high. They were thorough and professional. Office staff is great. read more

I called them in a panic when the heater broke at my place of work. They were very professional, understanding and did an awesome job fixing it in a timely manner. I love that they are a family owned business and care more about people than money. I felt comfortable having them at my place of work without being able to be there myself AND it was left extremely clean after the work was done. Would definitely recommend them. read more

I did my homework and researched several HVAC companies. I ended up with over 10 quotes. I chose to go with Thompson because Garrett was so pleasant to work with. Their price was the most reasonable, and the cheapest one was not necessarily the best (for example they wanted 1/2 payment up front, which Garrett noted was not allowable by CA law). Garrett didn't even ask for a deposit! I gave him the OK, signed an agreement, and in a week, Garrett and his team got the work done on time, there were no issues, and they cleaned up everything. It was just in time to enjoy the AC before the summer heat blast this last September. Beware, many of the companies out there will try to convince you that a particular size unit is what you need. Garrett was the only one who said I didn't need such a large unit (we needed 2, 1 up/1 down, 3500 SF house). He was right. What he installed for us works perfectly to cool each of the floors. He saved us over $1000! And that is with a good quality brand unit. I'm extremely pleased, and I have the highest praise for Garrett and the Thompson team! read more

Called them out to check out the furnace in our new home, before we fired it up for the holidays. The tech was friendly and knowledgable and went through everything he was checking as he did it, teaching me along the way. I would give a perfect score, except that a few weeks later I installed a Nest thermostat, and found that the wiring from the furnace to the thermostat had some wires wrong. I would think that's something they would check but maybe not since it was apparently working. read more

excellent, came early, did the job quickly, good price. I would use them again!

Thompson Heating and Air Conditioning is AMAZING. They know exactly what they are doing. We had a couple of local well-known companies come out and diagnose our A/C unit, which wasn't cooling. They all gave an hour explanation on what they found and how the numbers of their tests don't lie. They all said to get a new unit and quoted around $2,500. Thompson came out and just by what I told him he knew exactly what was wrong. $145 later out unit started blowing cold air. Thompson is the ONLY person to call when you have problems with your heating or air. read more

I had a problem with my air conditioner freezing over. I read on-line that it could be due to a lack of coolant (go figure). Based on Yelp reviews, I called up Thompson Heating and AC and made an appointment. Garrett showed up. I explained the problem to him and he said he'd check it out rather than just proceeding on what I'd told him - this is a really good practice if you actually want to fix the problem. Sure enough the pressure was low. Before he charged it, he told me that it was an old system (25 years old) and may still have a leak, albeit a slow leak. He laid out the options in simple language and the risks/costs associated with each option. I chose to charge the system. If there is a leak, they'll be at the top of the list for replacing the unit. Bottom line: friendly, professional, and knowledgeable for a decent price. Highly recommended. read more

My furnace was not working and i called 5 days before christmas figuring I would have to wait. He came out the next day to diagnose the problem and said he would order what I needed and be back the next day after his scheduled work beause he didn't want be to go any longer without heat. He came the next day and worked until 9:30 pm installing my new furnace then came back the next day after work and finished the details and the cleanup. I cannot say enough about the work ethic and the great job. I would recommend them to anyone needing their survices. read more

We really appreciated Garett's promptness and understanding of our needs in our new coffee bar. Service was timely and our AC is running smooth (and so silent). Thank you, Garett! read more

Thompson Heating and Air and their Technician Darrell was awesome. After two local companies did a no call no show for two appointments to fix my A/C I called Thompson heating and air and they had a tech come out within two hours of me calling. Darrell was very friendly, professional and quick. Pricing was great and the explanation of the fix was explained in a easy way for me to understand. I highly recommend this company for any of your A/C or heating issues. Honest and professional. Thank you... read more

Contacted Thompson Heating for a servicing of my furnace and turned out that it needed to be replaced. Darrell worked with me on the price and came up with an excellent system that was a huge improvement over the old unit. Everyone was a pleasure to deal with including all three of the service reps who worked on the instillation (Ryan, Nate & Brian). They never complained and worked diligently until everything was set up and running. Would DEFINATELY call these guys back. read more