Great shop, great service, prompt and fair with cost. Will definitely do business with them again…read morein the future

I've been using Carroll's Automotive for 17 years after finally getting fed up with the poor…read morequality of work and unrelenting upselling at the dealer (Williamsburg Jeep). Carroll's Automotive does honest work, fixes what needs to be fixed without trying to sell you repairs you don't need. I would highly recommend this business for your automotive repair needs.

Very friendly and accommodating. The ladies in the office are helpful and efficient.When they…read moreinspect your car they are really good at letting you know about parts or repairs you may need in the future.Paul,Lightfoot, VA.

I took my Jeep in to have the ABS and Traction Control lights fixed. I did the diagnostic myself…read moreand told Jerry's exactly what I needed done. I was told they still had to do their diagnostic and charged me $60. Their diagnosis was the same as mine. I was told the fix is a $20 part, some new wire and labor ($200). I agreed and paid the $60 diagnostic and approved the $200 repair. I got my Jeep back and the lights were off. A few days later, the exact same lights and code came back!!! I called Jerry's and they said they would look at it and it was warranted for 90 days. The next day, I was told that the problem was the ABS pump and its now $2200. Why did they do a diagnostic and tell me the fix if all they were going to do was start changing parts hoping they could fix it? If I wanted to change parts until I got it right, I could have done that myself! I expected a lot more from a shop that considered themselves a professional auto mechanic shop. The girls up front at the counter were friendly but the work performed lacked any sign of being professional.

Had my 2016 F250 recently there. The mechanic and shop manager were great. I had the dreaded…read morecheck engine light pop up and the mechanic found the issue and they were able to order the parts and get me fixed up. As a new issue came about they showed me what it was and discussed what was needed and why. I'm also traveling from out of state & both of these gentlemen were knowledgeable and upfront with the costs. Having waited for the repair work to be done I heard the manager tell a customer that they didn't need a replacement because the items had plenty of life on them. He didnt upsell the customer and IMO took care of that customer by being honest. The cost for the work was fair and if I have another issue (hopefully not) I will use them again.

The oil change went well. I have confident in going there and getting the work done.read more

Not sure if it was THE Rodney I spoke to, but he took care of me in a pinch while we had a flat on…read morevacation and did so with a smile and a swarm of attention from his talented team. We were able to keep on schedule for our busy visit to Jamestown and Yorktown and ensure our family was safe for our trip back to SC tomorrow! Thanks Rodney!

Don't be put off by the title "Used Tires." Rodney will order any new tires that you want. Recently…read morebought two sets of new tires for my vehicles. Great experience! Rodney is a hands-on owner, and a cool guy to boot. Best prices by far ... Rodney saved me over $250. Doesn't get any better. Go meet Rodney, and get the royal treatment.

My patient was in a hit and run in his handicap van... they volunteered their van to transport him!…read moreIf I ever need service I will go to them! Wonderful people!

I just want to take the time to thank Joyce, Abbey, Daniel etc at Modr's service center. I was…read moredriving from Va Beach when my car broke down in New Kent and they were able to turn a negative into a positive. The hospitality and grace that was displayed will forever be imbedded in my heart.

Avoid this service center. Every time I called the service department, someone answered the phone…read moreonly to immediately hang up. I even contacted another department hoping they could help me reach service, but they were unable to assist. The customer service is extremely poor, and they are completely unresponsive. Save yourself the frustration and go elsewhere.

Great service! We were traveling to the beach and had a car issue. We called Auto Haus and Patrick…read morediagnosed and fixed our problem right away. Just a lose piece of plastic rubbing the wheel that he removed until we had tim to get it replaced. 20 minutes later, we were back on our way. Charge? Gratis. He just wanted to be sure we got to the beach safely. What an incredible place!

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Excellent. Always does a wonderful job love this company…read more Recommend for everyone to use Tom Hearns Auto Services they're awesome

Honest, kind, fairly priced service. Work is done well, efficiently and quickly. Mr. Hearn's…read morereputation is in paralled.