I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Service was great! The person at the door was very helpful. Selection is great. Value is high and…read morequality is good. I will bring my wife next time!

I don't know who at the corporate level at Best Buy thought that eliminating customer service was a…read moregreat idea. To me, it seems like a perfect way to go bankrupt. Based on my recent experience with Best Buy, I foresee that coming. I intended to purchase a Bose Smart Soundbar at the Northgate Seattle Best Buy. I called Best Buy, only to be connected to a completely frustrating and useless AI assistant. It took several requests by me, and several unrelated responses by AI, to finally speak with a human being. I asked that human if a particular model of the sound bar was available, on display, and set up for listening before making a purchase at the store. I was assured that the store had the sound bar set up. I asked the customer "service" representative if she was absolutely certain because I didn't want to drive 15 miles to get there and find out the product wasn't available or set up for demonstration. I was assured it was. When I got to the Northgate Best Buy I found that there wasn't a display model set up. The model in which I was interested was sitting in box on the shelf. I asked the sales person how difficult the item was to set up. "Really easy!" I asked if it could be set up so that I could listen to it before purchasing. The answer was "no." I was encouraged by the manager to buy one of several other models that were set up. When I explained that I was told by customer "service" that the sound bar WAS set up for demo, the in-store staff told me the call center has NO connection whatsoever to the stores. When I asked if the store had a direct number I could call in the future I was told "no." There's only the call center. That would explain why the call center rep sounded like she was based in India. The lack of customer support is appalling. The inability to speak with a store employee by phone is equally appalling. I decided to purchase the sound bar I want from another retailer on line. If Best Buy believes that its customers don't need customer service, then the retail chain doesn't need my business.

I am an UW alumni and have been to this bookstore location several times a long long time ago when…read moreI was a student. I never realized or appreciated how amazing this store was. About two weeks ago, my favorite K-pop group, LE SSERAFIM, was in town and during the encore, they came out in full UW gear. After researching, I found out that the gear was from University Book Store. I really wanted to buy the hat that Chaewon wore and was able to find and buy one there. It was a University Book Store exclusive printed/embroidered on '47 brand Hat. There is a reason I am telling this story though! While I was there, I looked around and see what kind of merchandises they were selling and I noticed that they have done collaboration with quality brands such as Lululemon, Champion (reverse Weave), Adidas, '47 Brand, New Era, etc. Clearly, whoever is in charge of designing the fan gear here knows what they are doing. They also had a clearance section upstairs with items marked down up to 50%. If you're a current UW student or UW Alumni and haven't been here in recent years like me, I highly recommend checking it out. Check out my photos of all the UW gears that LE SSERAFIM members wore during the concert.

I'm not a big book reader, so take this review with a grain of salt. However, I do appreciate the…read morehusky gear and the coffee shop in the store. I've also noticed that books are arranged similarly to Barnes & Noble. I've been told that the books are carefully arranged and sorted via subcontracted by Barnes & Noble, so if you're interested in that, this is definitely the place for you. The prices are a bit high, but they do go back into student support and activities, so it's a good investment. Also, there is a 20% discount or specific dates and timelines along with promotionals for students. but I don't think that these discounts apply to text books. I definitely recommend a university bookstore.

I heartily recommend Daniel's work. He gave my ten-year-old Macbook Pro a new lease on life. Now I…read moredon't need to pay 2 arms and 2 legs for a new laptop in the middle of the 2026 rampocalypse. Daniel was able to replace a dead, swollen battery and a bad speaker, at a price which I considered reasonable, and with amazing speed (considering that those items are glued into the top case of the laptop). He told me which day he would be able to start the work, and arranged with me to bring it back in on that day. The work was completed exactly as promised, and I had it back in my hands before I even missed it. He also gave me some excellent advice. For example, this laptop has the famously flaky "butterfly" keyboard and it was typing double-letters. He was very clear, before starting the work, that the job to replace the keyboard was difficult and risky (again, because it's glued into the top case). It's hard to source a good keyboard, and might result in a keyboard that would just go flaky again. So he just stuck with the agreed-upon battery and speaker fixes. (Later, it turns out that I was able to replace the individual flaky key switches myself without having to remove the keyboard at all.) His most valuable advice was to teach me about the existence of a third-party tool ("OCLP") which would allow me to install OS 13 onto the laptop even though Apple only allows OS 12 on it. After getting the laptop back from the battery replacement, I tried it, and it's working great on OS 13 now. This was important and well-timed advice, because Chrome is going to stop releasing updates for OS 12 this month. And while I was in the shop talking to him, he was multitasking and helping other customers, too. He matter-of-factly fixed a bad audio driver on one lady's Windows laptop as they stood there at the counter. I'm very impressed and satisfied with the work. It's like having a new laptop again. So if you need your laptop repaired, definitiely bring it in and have him give you an estimate. I wish I had done it sooner.

Took laptop for two months after quoting two weeks for a repair. Complete lack of contact from the…read moreshop throughout the process, needing to be reminded multiple times by myself to order a part required for my repair. After all of this the repair was unsuccessful and left my laptop in worse condition than when it was dropped off. Incredibly unprofessional and overall a very frustrating experience.

When I came in they listened to what the issue was. Gave me a couple options and helped find a…read moreviable solution.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.

My monitor dropped and the screen broke. I called Computer Recycling Service to get a disposal…read morecost. The person I spoke to, quoted me $0. I arrived and another customer is waiting out front. We both knocked on the door but to no avail. The other customer calls the number posted out front and eventually a worker greets us. I told him I was dropping off a monitor and he told me it would cost $10. I told him I spoke to someone 20 minutes ago and was told it would be at no cost. The worker/owner(?) said it used to be free but now there is a cost per item. Ok.. why wasn't that disclosed when I called not even an hour ago? The other customer also said he spoke to someone yesterday and they told him it was free to drop off the peripherals. I'm giving the business 3 stars because they should have been upfront about the cost. I think they are saying it costs $0 to get people to show up, then charge them a fee at arrival. Truthfully, I would have been ok paying $10 - I just want transparency! Pretty sure he'll part out my monitor anyway since there's zinc, copper and metal in it but I find their business practice kinda shady.

I called and asked if I could donate an old desktop computer. The owner answer and said of course…read more I drove over and when you immediately walk in you are welcomed by walls and stacks full of computers and parts. Anyways, the hard drive was still in the computer and the owner helped remove it for me and gave it back to me. Would recommend this location if you have anything you want to get rid of.

Got to try out some keyboards and bought a huntsmant v3 and amazing service im visting seatle…read moreofther wise id go often

razer site and yelp says open till 8 pm but they close at 7, fun when you drive 1.5 hours and get…read morethere at 7:10 =]

Ugh...I called and scheduled service on my computers for a few routine matters I didn't have time…read moreto deal with myself. Not only did they never get to the action items for which I called, these guys sent a tech who totally wrecked havoc on my machines which were previously rock solid and stable. They ran a software that 'broke' the connections between files and software (e.g. so Adobe didn't recognize PDF files for example, outlook didn't recognize vcards, etc). They added software that slowed down my operations, and caused all sorts of problems I didn't have before they started. At one point I found the tech actually googling how to perform a basic function (seriously? I can do that!?!?) I've spent weeks trying to unravel their 'work'. I heard they did a good job (which is why I called), so maybe it was who they sent...but I strongly suggest you do your homework, ask for the qualifications of the tech they send, and watch them as they perform the work to understand what they are doing so you can either approve it or undo it later.

Without an appointment, I walked in and asked for help managing my burgeoning photo inventory…read more(20,000 plus on my I-pad alone). They very patiently established with me what my needs were across all my platforms, helped design a system of storage that met my needs, showed me how to manage the process, and then charged me just one small fee, even though they had to spend quite a bit of time with me. Brilliant. I am a huge fan!

*****APPEARS TO BE CLOSED NOW*****…read more I had a need to get a new 120mm case fan for my system because my old one had died a horrible and nasty death. Since I was on my way to Costco anyhow and I'd passed by this place a few dozen times I figured I'd stop in and check it out since I'm always on the lookout for a good hobbyist computer stores. Anyhow, the store was clean, the selection of equipment was decent enough. However the shopkeeper followed me around the store, I'm not sure if he was trying to be available for questions or watching me because he suspected I might be a thief. Given the shop's location on Aurora I can't really blame him for being careful, but it was a bit unnerving. Also, I was browsing the processors on display, I asked how much for this one particular processor to which I received a resounding "NO! It's not for sale!!" he further explained "I use those processors for resale systems" OK, fine, then don't have them on display. I was able to get the exact replacement for my case fan though, and it was a decent price. Despite the bristly service it's not a bad place to go. I don't think I'd go out of my way to get there though.

I've been using Sound IT Solutions as my tech support since before they were Sound IT. They've…read morealways provided fast, reliable service, solving my problems and giving me the information I need in enough detail that I can increase my skills without fire-hosing me or making me feel stupid. Charlie rocks!

Really great and friendly service!…read more CareTech is hidden away on the corner of 6th and main street behind a wedding dress and spa store. It wasn't difficult to find however, because there was a sign in front for CareTech and the building itself had signs with all the store names as well. I went around 5:00pm on Saturday and it was easy to find street parking although I'm not quite sure about the other days. It looks like they may have a back parking area as well. I messaged CareTech beforehand, asking if they can fix my broken laptop and they were really quick to respond! I accidentally spilled water over it back in August and fried my MacBook Pro. It seems my Logic Board is damaged and most likely my keyboard too (it's difficult to tell if the keyboard is damaged or not unless it's turned on but that's where I spilled water so... it's most likely done for). It seems like it really depends on the model to accurately quote replacement parts and sadly, Apple parts are crazy expensive. I got price quotes from several different places so I'm certain they're not overpricing me. Also, after talking to them, I don't think they're the types of people that would! For my case, data retrieval would have been $70/hour which is cheaper than most places I inquired! It seems it really depends on if/how much the hard drive was damaged and how hard it is to retrieve the data (internally). When I walked in, Charlie greeted me very warmly and he even remembered my name and situation from messaging me! There was one other person there at the time and they were both really friendly and helped me open up the laptop and take out my SSD. They talked me through different options and it seemed like they were genuinely interested in helping me diagnose the problem more than just making quick cash. Overall, from what I found, this place had really great pricing and awesome service. :)