I had a great experience working with Richard. Although my computer could ultimately not be fixed,…read moreRichard was prompt with his communication and service. He doesn't run a walk-in shop like some other PC repair places. Therefore you have to call and make an appointment, or text him to communicate. He does take credit card payments online. He's fairly knowledgeable about PCs and repairing, so you can count on his expertise. If you need to replace any of the parts, keep in mind that there are additional costs to order and install the parts (as expected), so you need to consider the value of repairing the machine as opposed to buying something new. Since my machine ended up being old, the cost of repair wasn't worth it. It was however, a benefit for the peace of mind that nothing else could be worked on so I didn't have to waste any further time. Overall, I do recommend Richard for his services.

I'm very happy with the service and the price! Thanks, Richard!…read more My computer (Alienware tower) kept failing to start and I tried to fix it on my own and almost certainly made it worse. Thankfully, I work off of external drives, so I didn't need to recover any data- I just wanted to start over from scratch! Richard was able to get me up and running with new (and better) memory in just a few days, and for an extremely reasonable price. I'll definitely go to him again if I need computer work!

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

I called and said I was coming by. When I arrived there was another person there. I went back to my…read morecar to wait. It's a little bit of an awkward setup now compared to the previous location. They have great customer service on the phone and in person. As they have for a very long time!

I heartily recommend Daniel's work. He gave my ten-year-old Macbook Pro a new lease on life. Now I…read moredon't need to pay 2 arms and 2 legs for a new laptop in the middle of the 2026 rampocalypse. Daniel was able to replace a dead, swollen battery and a bad speaker, at a price which I considered reasonable, and with amazing speed (considering that those items are glued into the top case of the laptop). He told me which day he would be able to start the work, and arranged with me to bring it back in on that day. The work was completed exactly as promised, and I had it back in my hands before I even missed it. He also gave me some excellent advice. For example, this laptop has the famously flaky "butterfly" keyboard and it was typing double-letters. He was very clear, before starting the work, that the job to replace the keyboard was difficult and risky (again, because it's glued into the top case). It's hard to source a good keyboard, and might result in a keyboard that would just go flaky again. So he just stuck with the agreed-upon battery and speaker fixes. (Later, it turns out that I was able to replace the individual flaky key switches myself without having to remove the keyboard at all.) His most valuable advice was to teach me about the existence of a third-party tool ("OCLP") which would allow me to install OS 13 onto the laptop even though Apple only allows OS 12 on it. After getting the laptop back from the battery replacement, I tried it, and it's working great on OS 13 now. This was important and well-timed advice, because Chrome is going to stop releasing updates for OS 12 this month. And while I was in the shop talking to him, he was multitasking and helping other customers, too. He matter-of-factly fixed a bad audio driver on one lady's Windows laptop as they stood there at the counter. I'm very impressed and satisfied with the work. It's like having a new laptop again. So if you need your laptop repaired, definitiely bring it in and have him give you an estimate. I wish I had done it sooner.

Took laptop for two months after quoting two weeks for a repair. Complete lack of contact from the…read moreshop throughout the process, needing to be reminded multiple times by myself to order a part required for my repair. After all of this the repair was unsuccessful and left my laptop in worse condition than when it was dropped off. Incredibly unprofessional and overall a very frustrating experience.

I should start by saying I'm sending this review from the laptop that Rain City Tech fixed. I was…read morelocked out of my computer due to a Bitlocker issue and unable to access the recovery key by myself. Attempts to access the key in standard ways were not working. They were patient, kind, explained everything step by step and my computer is now in fine fettle (and my files intact!). I'm hugely appreciative and highly recommend them.

I highly recommend Rain City Tech. They were able to quickly add a RAM stick to my laptop. I was…read moretrying to do this myself after watching YouTube videos, but I started to strip one of the laptop screws, so I decided I better get help. I called them up, and although he was about to leave for the day, he said he would stick around a little while longer to help me. He was able to easily get the laptop open (luckily, I didn't strip the screw too much) and then added the RAM for me while I watched. I was very grateful for this last-minute help. I will definitely be recommending them to everyone I know.

When I came in they listened to what the issue was. Gave me a couple options and helped find a…read moreviable solution.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.

Wow great experience I like the store she are welcome and they are honest about for every single…read morething

Super great customer service, good warranty deal! Came in and were very friendly helped me with my…read morephone super quick. Was in and out

Suddenly found my battery was totally dead at a time I couldn't be without my phone... is there…read moreever a good time? iPhone battery replacement. Convenient, 2-hour service, pleasant technician.

He sold me a hard drive that collapsed in 2 months It was also slower then what I had. I went back…read moreto the store. It was closed. Why would I give yelp my e mail. they a;ready have it and the business does not exist

I am so thankful they were able to help me straight away and since it was an easy fix they didn't…read morecharge me at all!! I will definitely return for any future needs for our phones or laptop. Thank you!!!

PC Dr is a great company. They are helpful and they finish repairs quickly. I highly recommend…read morethem. They also repair tablets, and phones.