I would give them 5 stars, but for the mistake they made after installing a new hard drive in my PC. Everything went very smoothly. My computer was working perfectly in every sense, just as it was when I brought it in. Their tech is extremely sharp and competent. Here's the rub: when I got the computer home, I wanted to back up my system using an external hard drive. I have done this for years and the WD drive is recently purchased, extremely reliable, saved me much lost data on occasion. Because their method was to clone my computer, then copy to a new hard drive, the locator for the Windows 7 operating system was somehow displaced or lost so that the external hard drive couldn't find it. Therefore, no backup. Yes, the external hard drive people got involved, trying to solve the problem and/or reload their software. Nothing worked. The hard drive could find every other PC and Mac operating system such as Windows 2000, Windows NT, Vista, etc. not Windows 7! So, my computer works just fine, but I won't be backing it up with the external drive, now more necessary since Microsoft no longer support Windows 7. read more

After my first review they followed up within 30 minutes and tried to resolve the problem. I am glad that there is effort to make improvements and that they are concerned with what customers have to say. ::::::::::::::::::::::::::::::::::::::::::::::::: I had difficulty connecting my printer to my new laptop. During the process I called what I thought was a Canon service phone number which turned out to me one of those scam sites. I downloaded something they asked me to download and some fish things were going on so I turned off my computer and decided to bring it to the professional. It took them two days to SCAN my computer and they told me nothing was found. They dowloaded teamviewer which allowed them to help me remotely and antivirus for 30 days free. When I checked in and picked up my computer I asked for help to set up my printer and also transferring photos which I had trouble doing from my iPhone to my external drive. As I was picking up my computer after paying $75 for the service I was told that I can get the additional help at home by calling them. I was pretty happy until this point because $75 was worth it for the safety and additional help remotely. When I called the next day to get the help to set up the printer, there was no progress and I was told that I will be charged hourly after 30 minutes which I was never informed about. When I asked the person that I was never told of such thing she said that I need to clear this with Yesenia and kept saying she doesn't know. She told me she will continue to work on remotely and hang up the phone but I couldn't leave my computer on forever. And two days later no one called me to follow up. I did my own research and it seems like my printer is too old (?). If so, I could've just bought a new printer instead of wasting time trying to make it work. Also the same day my replacement credit cards were stolen and used. I will reboot my laptop to a factory setting just in case. I decided to consider $75 as a lesson fee not to return to this place. Although it seemed like they had really good relationship with some customers that were coming in, I am not happy with the service due to lack of follow up and no clarity in terms of service fee. Definitely disappointed. read more

Took in a PC because it would turn on for a second then turn off. There is a $75 diagnostic fee, that is applied to your repair cost. Ivan was very honest, tried everything he could to make it work. In the end he advised it would be cheaper to get a brand new one. I appreciated that. I didn't feel like the diagnostic fee was wasted $. He tried so many things to fix it over the course of a few days and called me every step of the way. read more

I am usually fairly good at taking care of my own computers, but Windows 10 was giving me major problems. So I called PC Parlor! The guys are truly top shelf and worked like dogs to fix my problem. Very knowledgeable, professional and helpful. read more

super helpful. super friendly and competent guys. Ivan helped me build a computer. boom.

I have used PC Parlor in the past several times and have been consistently happy with the quality of their work. This week I had a problem with my Desktop PC freezing and booting slowly. I described the problem to Tony and he diagnosed the issue right away. He came in on Saturday to fix my computer and it is much, much faster than when he received it. He also showed me additional features and back up options of which I was unaware. He updated my version of Windows, and everything was resolved to my complete satisfaction. I highly recommend Tony and PC Parlor for all of your computing needs. They accurately diagnose the problem, price services fairly, and provide excellent customer service! read more

I called PC Parlor because I needed my computer repaired. I brought it in, they diagnosed it and fixed it, under 24 hrs. They were honest and reliable. If you're having any issues with your computer I suggest you bring it here. read more

Great experience, more than reasonable pricing. I took my laptop to Tony because it was giving me fits over an internet connection problem. Diagnosis was quick even though the shop was busy. Excellent customer service for everyone from the technology-challenged to experienced. Highly recommended. read more

What a genuine relief it was to find Tony's PC Parlor. When it was time for me to upgrade Tony took time to guide me, then provided me with great service in a very friendly atmosphere. Had to drop back in today 'cause of a boo-boo on my part and was sent home moments later with an "all clear". The best of the best. read more

I brought an All in One computer to the shop to see if they could replace the screen that I had cracked. Screen replacement was not a service they provided, but they were very accommodating in coming up with an alternate solution to this problem. The staff went out of their way to suggest other solutions and were eventually able to demonstrate the one most cost effective approach. The service provided, their professionalism and total honesty in helping me with my problem is highly commended. read more

These guys are awesome! I came in because I had a problem with my wifi adapter on my work laptop. I could not get a wireless connection. They knew I needed it done sooner than later. Even though they were super busy they immediately helped diagnose, trouble shoot and fix it. True professionals and I will be coming back for all my computer related needs. HIGHLY recommend. read more

Fixed my computer with ease. Customer service is excellent and they are always very friendly. I highly recommend this place for PC/Mac Repairs!! read more

helped me when I need it most the best people. Very friendly, affable, and smart. Once again pc parlor

Tony and their staff have worked with me on various computers. They are reliable and friendly and know what they are doing! I recommend his company highly. Jan Bock, Realtor read more

To put it concisely, PC Parlor is: 1) Very knowledgeable; 2) Very effective; 3) Very efficient; 4) Caring; 5) Out of the box in terms of thinking (when one solution doesn't work, they try another; also, they look to see if the customer needs anything else to be completely satisfied); and 6) Very nicely priced. The only problem is that, even with these six reasons, I am only allowed to give five stars! Here are the details of my experience: Thank you Ivan and Tony! My PC could only get to the boot screen, but would not boot. Ivan took the computer and got back to me the same day that he would have to order a drive for the computer, and I was able to pick it up the next business day! The plan originally was just going to be to put another drive where the old drive was after my files were copied (and perhaps even pick up the computer the same day), but because one of the two problems turned out to be a bad connection originating from the motherboard to the old drive (the other problem was that the old drive was extremely slow), this course of action was not possible. However, Ivan found another slot which could house a different type of drive, so Ivan got that drive the next business day and installed it. I was so concerned about losing my data, but Ivan copied everything from the old drive to the new drive, even though it copied very slowly. Then, when I got there to pick up my computer, Tony noticed that I was taking a while looking at it, and inquired if everything was okay. I needed to get MS Word installed, and he had the program and was able to install it - all I needed to do was sign in (I am a teacher, and can get it for free; indeed Ivan had mentioned this before, but the online way I was trying wasn't set up for my school). There is another program that I usually use, called AirParrot, which Tony was also able to install on a temporary, trial basis (I'll need to install the licensed version at school). Also, Tony also showed me another way that could project onto the screen at school without using that program; I'll try it out! To polish it off, they clean the computer surfaces, and it looks like new. Lastly, the price was extremely reasonable! read more

Was extremely satisfied with the work PC Parlor did on my computer last week. Having been to many other PC repair shops here in the South Bay it is safe to say these guys are clearly the best option. Fair pricing and top notch service will keep me coming back for years to come. 5 Stars easy! read more

My laptop's speaker needed to be fixed, but it was not easy to find a place because of the stay at home order. I left a message and I got a reply very quickly. Tony ordered the parts immediately and called me as soon as the parts arrived. My laptop was fixed within an hour. He was very professional and also very friendly. Now, I know where to go when I have a problem with my computer. I definitely recommend it. read more

Great and friendly service! Got my computer back on the road within minutes of taking it to the or shop. Highly recommend this shop, A++.

They were helpful to me. The item I brought for data recovery did not have what I was looking for. They did not charge me. They were polite and knowledgeable. read more

Good. I am satisfied with the service for the upgrade of my laptop. I will visit again if I need other help. Thanks.

So glad I found PC Parlor. I was having Bios and driver issues, but Ivan took care of that straight away, and I left with my computer fixed and a smile on my face. Definitely my go to computer shop now. read more

Recently ran into some computer troubles, so turned to PC Parlor for assistance. They were very professional, friendly, and transparent. Fairly priced. Very quick turnaround time. Will definitely be going back. Recommend to anyone with computer related inquires! read more

Definitely recommend PC Parlor! They were honest and let me know what was going on before they did it. I feel they were very thorough and professional. Thanks Tony for the quick service!! I will recommend to others. read more

Like others have reviewed, PC Parlor has great service with honest people. Yesenia was super helpful in figuring out what was needed to fix my laptop. Instead of making me purchase a 32gb flash drive to save what was on my hard drive, she had me wait until they found out how much storage it was taking up and let me bring my own flash drive. They're not out to get your money, they just genuinely want to help. Definitely recommend them if you have any computer issues. $75 for basic consultation and they didn't charge for transferring my files onto my flash drive. read more

My first impression was extremely favorable as my initial email was responded to very quickly by Tony. Soon afterwards I dropped off all the hardware components for a new computer build. PC Palor completed the build, installed the OS, the proper drivers and stressed tested the system. I dropped the hardware off on a Tuesday afternoon and politely asked if the system could be completed by the weekend. Tony said "Yes" but I wasn't holding my breath... To my pleasant surprise the turn around was absolutely phenomenal. Autumn called me Thursday morning to inform that the system was completed. That's Amazing! When I got to the shop I was greeted by Julian who then took me to the workbench and showed me a benchmark that he was running. I liked the fact that he took the time to talk shop and show me his work. His pride in the work was refreshing. This is a great shop with a great vibe and they even have an office pet which I won't tell you what it is because you'll have to go in and see it for yourself. If you need any PC work don't waste your time anywhere else, go straight to PC parlor read more

PC Parlor is the absolute BEST!!!!! After trying myself to fix my computer by way of google and failed I called Tony at PC Parlor. Tony was very knowledgeable and he tried to fix and troubleshoot over the phone and he got to the heart of the problem right away but because it would need a new part since I didn't have enough space I brought my computer into the shop. While I was there he explained everything so well so that I could understand... I was very impressed with his professional and personal help!! He taught me so much!!! I left my computer there and he called me after a couple of hours that it was ready !! When I picked it up I was amazed at what he did to clean up my computer!! Tony went way above and beyond to fit my needs and I'm happy to report my computer has never worked this good even since I first bought it!! He took the time to find out how and what I use my computer for hence....his personal touch!! Tony is very knowledgeable, honest, personal and his prices are very fair and reasonable!! I highly recommend PC Parlor for your every need in regards to computers! I will definitely go there again and I will tell everyone I know about Tony at PC Parlor. To think that I would normally just buy a new computer I'm sure glad I didn't and FYI, this is the first time I have ever written a recommendation on Yelp so believe me, I'm very impressed !! Sincerely, Cathie Campbell read more

I highly recommend PC Parlor to anyone seeking help to repair your computer. The owner Tony is very knowledgeable, proficient, and pays attention to your needs. Recently, he spent 2 hours of his own time to fix and upgrade my computer. He is a godsend! read more

They were friendly and very professional and efficient. Tony threw in something at no cost. I was really impressed by these guys and I plan to recommend them to people at work. One thing I also noted is how organized the place was. Usually, when I walk in, it's hard to find the technician until he pops out of a pile of projects and wires. This place looked like our computers and laptops are going to be treated well. read more

My desktop finally died and I called PC Parlor. Spoke to Eric who was very calm and understanding over the phone. He explained they would try to save all my docs and pictures from my computer. If he could extract them then he'd transfer it all to a new computer or a portable hard drive. I decided to give them a try and it was the best experience I've had with a broken computer! Not only was Eric very proficient with accessing all my documents and saving them, but he was also patient and took the time to show me how to continue to "backup" my files with my new Seagate desktop storage device. In addition to what they said they would do, he also gave me some tips on adding certain software that I needed. Overall, I would highly recommend this business. They are honest, patient, timely and trustworthy and I would go back in a heartbeat! read more

These guys are AWESOME. My wife's ancient MacBook Air was running slow and hot, hard-drive full for no reason, battery all but dead, trackpad erratic function, and a handful of other problems. I had done all the usual Reddit and Apple forums, tried all the "solutions" over several weekends, all to no avail. Went to PC Parlor as a last resort to buying a whole new Mac. After PC Parlor was done with it, the old computer ran as good as new! After hours of digging, they found a hidden directory that had somehow chewed up 50 gb of hard drive, then they also replaced the battery, blew out all the crap from the innards, got the trackpad zooming accurately again, and replaced buggy Mojave OS with Catalina -- all for about a quarter of the price of buying an all-new laptop. THANK YOU GUYS! read more

This business is a life saver. They were able to not only help me with my computer solution but update me while they were working on it with helpful questions or suggestions while the repair was taking place. Not only that they also honor a warranty policy that helps give piece of mind after picking up the repaired computer. This has been my third occasion coming here (with different builds) and they have been very great to deal with. For sure will return here the next time I have issues. read more

PC Parlor is the best! Tony knows everything there is to know about computers, drives & making things run smoothly! Have been using them as my go to for everything computer related for years! They are honest, fair & fast! They never try to oversell you anything & will always try to make things work better for less cost! Who does that any more? Cant ask for better service either in this "cant live without my computer" world for business! Everything is always an emergency especially since I use my systems for work & they never disappoint! And that is saying a lot as I never give reviews & not easily satisfied with customer service groups that only give excuses for why something doesnt work & why it has to cost more. Been in business for 40 years so know that when you find a company like this you stay with them for life! Im also really thankful to Tony for all his great computer advice & help with my lack of computer skills all these years! read more

Best service you can not find, have a network problem from my desktop. Tony professionally explained the problem and told me the solution promptly. read more

Helpful, friendly, knowledgeable, and honest. And he was gracious enough to explain the tech terms to me a couple of times. So refreshing. I'll be back! read more

Tony and his team are the BEST...! I had another place install a new battery several weeks ago in my laptop. Since then the battery slowly lost its juice and wouldn't recharge. Took it to Tony, he checked it out, and said to leave it with him for an hour or two. When I returned, the battery had a full charge. He simply cleaned the battery's contact points...no charge...! He's honest, knowledgeable, reliable, and professional. read more

Love these folks! Up front, honest, very skilled. They are my go-to place for all computer issues.

They were able to recover my data when I thought for sure it would be a lost cause, and for much cheaper than expected. Quick, helpful, and accommodating. read more

I would give more stars if they were available. I had a house guest who desperately needed a speaker repair for his Mac Pro and had difficulty with the Apple Support and the Genius Bar. He needed the computer for his important medical zoom calls. I called Tony and he was very accommodating. He made sure he had the part before we came in and quoted a very reasonable price. He squeezed the repair in his already full schedule and got it done in less than two hours. When my doctor friend returned with his fixed computer he was delighted to inform me Tony charged him less than the original quote. He stated he wished there was a PC Parlor in Northern California where he lived. Thank you PC Parlor! read more

PC Parlor always, always, always helps me. They are smart, professional and know their stuff! Thank God for PC Parlor!

Best computer repair, reasonable price and great customer service 10 stars! You won't be sorry...