on time, great communication. I use PDM every year for testing backflow equipment and will recommend them any day

Great customer service, called on a wednesday afternoon & service on thursday am. Spotty was efficient & knows his trade. Very plea with PDM service. read more

Brennen and PDM always give us great service. We unexpectedly had to replace our furnace and the cost we were given was very reasonable. Everyone who we've had come to our home from PDM has been very polite and respectful. We highly recommend them. read more

This is about the 5th plumbing repair PDM has down for me. The first time I had a problem PDM was the only plumbing business that rearranged their schedule to squeeze me in to stop my leak. Usually John comes out, prompt, professional & very pleasant with that big smile that he has. Do i recommend PDM? They they just installed a new hot water heater yesterday! read more

PDM Plumbing, Heating, Cooling Since 1885 - New hot water heater installed by John with PDM - Plumbing Near Me - Joliet, Illinois

Super disappointed with the service or shall I say, lack thereof. We've been PDM customers for a few years now and never had an issue until recently. Our AC unit stopped working and we called them on an emergency basis due to the heat. While on the phone, the first person was nice and understanding. When I got connected with a woman at their dispatch, she was very rude and said a technician could not come to our house until 4 days from the initial call. It was clear that she did not want to help us resolve our issue. So thanks to this lady, we called a Comfort First in Minooka right after we were told no by PDM and guess what? A tech from Comfort First was at our house within 2 hours and fixed our issue. Comfort First and the technician were very professional and great service. So no, I don't recommend PDM based on this experience and we will be working with Comfort First for all future needs. read more

I'm disheartened to write this. Finding good professsionals that you can rely on & trust in is like winning a lottery. And their services are often needed in the most inconvenient times. Well that's the kind of trade professionals I thought I was lucky to find. Very polite, prompt, punctual. They squeezed my plumbing problem in when no one else would. While they were here they found some outdated potential problems. I scheduled a day to have those repairs done, signed onto their membership plan & they can back to give my furnace a check up. Sounds good, right? Then I found my laundry room totally flooded from the main sewerage line getting blocked & the blockage went up to the bathrooms as well. I cleaned the sludge while the plumber cleared the culprit- wet wipes that my autistic child flushed down the toilet. So I bit the $575 bill. It had to be done. I thought it was a job well done in a timely fashion by still another professional. I sent my child away while I started sanitizing. So me, alone, started using the utilities & my laundry room begins to flood again. PDM worked to get someone out as soon as possible. I was grateful. Hopefully all fixed, he was going to his truck for his invoices. Isn't this the same job? I found more wipes, he said. I was dumbfounded. I surely didn't put them there. Maybe you didn't get them all the first time? Another $500 bill? What about my membership? He said he gave me all kinds of discounts. Am I wrong to have a change of heart thinking I found a professional that I can trust & rely on? read more

I set up an appointment and was given a 2 hour window. I work nights so I got up and waited. Needless to say nobody arrived. When I called to find out what was going on I was told,"He's on his way". 15 more minutes passed. I called again. This time the lady was very rude when I asked where he was coming from she said she didn't know. I explained that I worked nights and I had already been up for 2 hours. She told me he was coming from Romeoville and I should just cancel and go to sleep and reschedule. Why give a 2 hour window when you can't make it? Hell no! You just lost my business. read more

I had a out sewer line clogged. They came quickly and I was told it would cost me approximately $300-400 to unclog. He was unable to unclog and I was charged. Which he told me I would be charged. I paid the bill. I contacted my builder who came out the next day and unclogged my line. I was unhappy because PDM charged me but with no success of unclogging my line. I wrote a not so good review and posted it. Since that review, PDM has mailed me a check for reimburse on my payment. I have since taken the original post down. I am happy that they did this and they are a fair and reasonable company to work with. read more

I've used PDM for several services: AC repair, furnace repair, replace some pipes to my washing machine and to my hot water heater (the water in my town is really bad), water heater installation, and install a water line from my reverse osmosis system to my refrigerator. Always done right, friendly, prompt. read more

Chris S serviced my steam boiler & water heater. He was exceptional with providing the necessary repairs to have everything working at top notch potential. Thanks PDM! read more

Had an appointment with them between 9-11 AM this morning. It is now 3:45 PM and no one has even bothered to call to explain why they didn't show. Thanks for nothing!! read more

My initial meeting with was positive Anthony was a very courteous young man that came to our home to inspect why our well water has a odor to it. He presented a bid to me to rectify our problem,their bid was outrageous $700.oo to come to our house and pour liquid chlorine into our well head and shut our water off for 24 hrs.For the inspection we were charged $207.00. Anthony presented me with his tablet and swiped my credit card,initally it did not go through,he swiped it again and i signed for it,PAID AND DONE so i thought.i rreceived a e mail from PDMdated March 6 2023,The date of service Feb 2 2023.The email was the bill that i paid for and signed for on the tablet.I questioned this with their office staff and she said i never paid it and i told her i signed for it on the tablet.She said the charge never went through.I have asked for a complete explanation in writing what went wrong why i signed the tablet and they never received payment.The lady has said she has sent me 2 e mails explaining this,i never received them i checked spam e mail not there,she also sdaid she sent me a snail mail have not received that either.She also threatened to have a lein put on our home if not paid.I found this women very rude on the phone in fact i have hung up on her when speaking to her and she attempts to talk over me when i am speaking. So to end long winded review i will say this RUDE OFFICE STAFF ANS VERY OVER PRICED.BEWARE! read more

Amazing experience. The young man Anthony was polite and knowledgeable. He explained everything we needed and showed us as well. We felt he was being very honest with us and we decided to have him do the heating work we needed. We are very happy with the work done and everything was left spotless when he was finished. We will only use this company from now on. read more

I was having problems with my water heater and needed a new one ASAP. PMD Plumbing was able to come out the same day and do all the work for the quoted price-no surprises. I was very happy with their service, so much so that I had them come out the same week for something else. read more

Awful customer service. Called at 1130 on a Friday night due to a flooded basement and was told "I don't work weekends" and "figure it out for now and call back Monday or find someone else" I can't believe how rude this guy was in the phone. Awful will NEVER recommend this place read more

My tech was curteous, prompt, and knowledgeable- Will definitely call them again. They were out at the time frame they promised and had me warming up within an hour. I won't call anyone else again. read more

I had a plumbing problem and had no experience in who were good plumbers in the area. I looked at a couple of companies with good reviews and decided to go with PDM. It was a great decision. The plumber they sent out, Anthony, was amazing. Gave me an idea of how long it would take to fix and the cost up front once he saw the problem. It was pretty reasonable and he did a great job. Very professional and friendly. Will definitely use them again next time I have a plumbing situation read more

Pete was friendly, kind, and did a great job replacing the parts on our shower faucet that other plumbers couldn't handle. Pete will be our new go to for plumbing and i suppose his company PDM as long as they keep him around. I've learned over time that it's not the companies so much as the individuals that work for them, and I request the same people once I find one I like. Good job hiring Pete! He's a keeper. read more

PDM is our go-to for all our heating and cooling problems. They are always very responsive and professional, explain the problem and clean up before they leave. read more

Pdm does a great job every time they do work at our residence. Their employee chris. Is the best of the best. I wish I could give more than 5 stars. read more

This was the first time I have used PDM, but I will definitely use them in the future. Our gas dryer needed re-venting, and Chris did an excellent job. He showed up on time and was professional, personable, efficient and neat. The job was done right, it works right and it was neatly done. He cleaned up after the work was done. I am very happy with the quality workmanship from PDM. read more

We have used PDM for our general maintenance for a couple of years now. They always show up within the promised time frame, but we do recommend requesting first call so you have set time. All the technicians and office staff are friendly and knowledgeable. We have always had a great experience with PDM. We will continue to use them and recommend them to anyone. read more

I contacted PDM Plumbing on a Friday and was able to get an appointment the following Wednesday. Nothing major going on with my toilet it just seemed to need a new valve. Anyway, the company contacted me the morning of my appointment and stated that they would be a tad bit late due to an earlier emergency but they were in contact with me the whole time via phone and email. I truly appreciate communication. Pete took a look at my toilet and was able to fix in less than 20 minutes. He was professional yet personable. I will definitely utilize them again if the need arises. read more

Called PDM to installed a whole house water filter system. They were quick to respond and Chris came out on time and installed system in a very reasonable amount of time. He was very professional and knowledgeable about product. He took the time to explain the system to me and answered all my questions. I am very pleased with the quality of work and will definitely be using this company again. read more

Beware, this business scams senior citizens. I called PDM to fix my dad's dishwasher that was backing up with water. The technician came at 7:30 am on 8/26/14, spent 10 minutes looking at the kitchen sink and pipes and told my dad there was nothing wrong. He said it would cost $195! My dad is 75 years old and had a hard time understanding why a 10 minute job that did not involve any fixing should cost $195!! That's almost $20/minute. My dad explained that he could get a whole new dishwasher for not much more money. The technician was dismissive and said the lowest he could charge was $150!! My dad protested but PDM would not budge. I think this company has a nice scam going for senior citizens. They spend 10 minutes, tell you nothing's wrong and then bill $195. What a racket!! Not calling them anymore. My dad should get his money back. read more

PDM Plumbing, Heating & Cooling is A+. We have called them for two major issues for our home plumbing. Our service professional, Pete, is outstanding. He knows what he is doing. He can assess the problem and solve it with total efficiency. When he is finished with the job, the area is usually cleaner than when he arrived. He even likes our dog. read more

I called them about my water softener. I asked how much the charge was to have some one come out and was told it was $79. That is very reasonable if not a little cheap. When the technician got here and did his check (15 min). He told me the charge was $138. Sure enough the $79 is a dispatch fee and the additional $59 was a diagnostic fee. When I ask some one how much it is to come out, I want the total of all possible charges not half! Furthermore the price for the repair was ridiculous. They wanted $560 to replace an $86 part that literally takes 2 minutes to change! I can not figure how they come up with that number at all. $86 for the part $50 for return trip $150 for 1 hour labor equals $286. So I would imagine $286 would be the starting point and even if you say a two hour minimum labor charge the cost would be $436. Needless to say I am not going to have them fix the softener. The technician was nice and seemed knowledgeable. Dispatch lady had an attitude and tells half truths. They are way over priced not worth your time if you need something like a water softener fixed. In my opinion call some one else. read more