I had no problem with the actual technicians but it's the quotes. Overpriced. Not paying $1000 to replace a sump pump that costs $249 and takes no more than 30 mins to install. And was quoted $5400 to replace a water heater that costs $949 at Home Depot. $4000 for installation, absolutely not. read more

What an absolute joke of a company! Our water heater went out. Called T R Miller and they sent someone out. Milked me for a hour & a half. Told me that the whole water heater would have to be replaced. I'm not that mechanical, but I knew that wasn't the problem. Called another company & they ordered a part & fixed it in half an hour. T R Miller is NOT to be called for any reason!!! read more

I'd leave zero stars if I could. Over-priced - only care about emergency jobs that they can overcharge customers on. Will cancel pre-exiting appointments that were scheduled a month out. Does not matter if you were paying for VIP or not. They do not care about customers, only their next job they can rape and pillage on. ZERO INTEGRITY! Zero customer service. DO NOT USE! read more

We needed a new HVAC unit and based on my past positive experiences with TRMiller, we called again. They were very professional and thorough. Our installers David R, Sergio V and Javier V were excellent. read more

we were told that the technicians were on a rolling schedule and that they would call us before they come to our house. We waited until 615 at night before they called and said they had a technician on the way. This is the second time in two weeks they've not been able to get a technician out during normal hours. We wouldn't have them coming separate we pay monthly service fee which I would not recommend anyone. read more

Never a issue with TR Miller, the tech was informative, respectful, considerate never pressured me to buy anything. I have had TR MIller several times and I will continue to have this company if I need service in the future. A company you can really trust!!!! read more

TR Miller performs all our heating/air conditioning maintenance and service. We have purchased and they installed a new furnace and air conditioning unit. All work was done at the highest level of professional standards, with a commitment to excellent costumer service. read more

Thomas was very thorough and knowledgeable. His demeanor was very courteous and pleasant. We look forward to working with him again.

BEWARE of this company. They keep getting worse & worse. I have hired TR MILLER multiple years now for an AC cleanup. Since they don't value your time, they give you a time window when they will be out- fine, I don't like it, but alot of companies do this. My time window was 9am- 12pm. Due to my work schedule, this required me to take the day off and cancel my clients- which for me is a loss over $500 - but I needed this service completed so I went ahead and took the time off- Not to mention it took over 2 weeks to get this appointment. All would be fine, except guess who never showed up. I recieved multiple generic messages stating : "Hi, this is TR Miller. We still have you on the schedule today for your HVAC appointment...." what do you mean you still have me on the schedule? Was it an option that I wouldn't be?! I called the office 2x to check on technicians- talked to Katherine & Candace. They assured me someone would reach out to me- but alas, I got the same generic message. It is now 12:37- no one has reached out- I have a doctor's appointment at 1:30 that I can't miss. I have received no service- I am out a full days work- and have wasted 4 hours of my day. If they have trouble fitting in clients into that time window, then they need better time management with technicians or they need to not over book them- at the expense of the clients time and money. Save yourself the wasted time & money and go with a better company that will value you as their client. read more

I requested my service plan be cancelled on or around March 1. This morning the payment was deducted again. TR Miller customer service is awful Stay away. 4 Seasons will have my business going forward read more

scheduled A/C tune-up, from 7:30-am until 4-pm I received 4-5 automated texts stating techs were busy & I would be notified when they were on the way. Received a phone call at 6:19-pm, a call I missed as I took my dog outside, stating tech would arrive in 30 minutes. upon return approximately 10 min. later there was a voicemail, received at 6:26-pm stating tech had been reassigned & I would need to reschedule. It was OK I waited 11 hrs for service but they could only wait 7 min. for an acknowledgment. Despite spending several thousand dollars with them in the last few years I will not do business with them again. read more

Great job installing my ceiling fan. Friendly and professional. Jim C. who came to give an estimate and listened to my concerns; and technician Josue P. who did the installation, was neat, respectful and took the time to explain the process. So pleased with the quality of work. read more

TR Miller Heating, Cooling, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

rip offfffff........told me the cost to "replace my wiring in my condenser would cost 460.00. then they spliced the same, existing damaged wires together and left!!! terrible......terrible service!!! read more

Trying not to waste water, Santa tried to fix the leaky toilet, but after two hardware stores and a plumbing supply shop, (and with words he wouldn't want Mrs Claus to hear) his repeated efforts were for naught! Chris B, politely and professionally rescued Santa! TR Miller had a fair price, good service warrantee and is definitely on The Nice List for a prompt response and great service! read more

TR Miller Heating, Cooling, Plumbing & Electrical - Chris B of TR Miller is definitely on the Nice List after helping fix a toilet for the Claus couple! - Heating & Air Conditioning/HVAC Near Me - Plainfield, Illinois

I would not recommend this place. I have used them 3 times. the 3rd time being the final time. What they claim is transparent pricing is more of deceptive leverage to get full replacement. They diagnose 50% of the issue then they try to sell you on a replacement or your "options", One would think you figure out 100% of the problem then give the options, they are not looking to fix anything just extract as much as they can via full replacement. Their products are all marked up 100% from retail pricing (toilet, thermostats etc). My specific case and the final breaking point we had a leak which was attributed to the a toilet on the floor above. Instead of figuring out what was causing the leak they tell you there is a leak and here are your options replace your toilet with one of ours or one you supply. Then they preceded to disparage Kohler toilets as faulty (very well known company, and it will be notated on my conversations to them of TR Millers behavoir, and to fergusons that they sell inferior products ), their brand they use is superior. The toilet in question was purchased at fergusons and was about 15 months old. Come to find out after you have committed to their toilet the toilet wasn't the issue at all but it was the "phlange" a $20 dollar part. Why wouldn't you do a complete diagnosis prior to locking in a customer to replacing something that didnt need to be replaced. If you expect a itemized list of what was done prior to agreeing or paying you don't get that until after you pay. Lost customer and I won't recommend to anyone. I have had the following services done so this isn't nit picking new water heater 5500 new ac 2 units 20k, toilet fiasco 1700. read more

We booked an appointment on Saturday morning due to an emergency pluming issue that we had and were told they would be there between 8am-12pm with an emphasis on trying to get there for 8am. No word from them so we called at 11am and were told they should be another hour or two. still no word so we called back at 2pm and were told they might be able to make it by 4pm. Had lots of plan for a Saturday but we had to sit at home all day waiting for someone to arrive with no updates. TR miller, how difficult is it to keep you customers informed? if you can't make it till 4pm or later then tell me so I can at least do something with my day! Edit: called back at 4pm because STILL no one had been in contact. We spoke to Kim who was extremely unhelpful and was unable to provide basic information. Kim then hung up on the call when pressed if someone is even coming out today... we will be changing service as soon as we can. read more

Every time we have hired this company, we have been impressed. The work is great, but the people are what really make it. We recently had a plumbing issue and had Ryan, Derrick and Juan come over and all were outstanding!! The office people are so nice and helpful too. This is probably my third time using them-highly recommend!! read more

Thanks for wonderful good business TR Miller heating , cooling . Cleaning Furnace and plumbing. Two guys came . Very friendly and honest . Great appreciate! Thanks so much , Janet read more

Kaleb W. works for TR Miller, inspected, checked for rust on burners, clean level for 4" quilted Furnace Air filter, Evaporator panel in April Aire humidifier. Igniters of main burners. Advised using A35 METAL evap panel in Humidifier- less chance of mold occuring. Michael P read more

They were responsive to our call for service. There the same day. He worked on three items, one being a leaky pot filler. He said no guarantee that he fixed it. It still leaked. So to come out and replace the cartridge, it was going to be $376. A new pot filler is about $275. The work was good, prices are high! read more

Bogdan took care of my service request to make sure my furnace and air conditioner were working properly. He was very knowledgeable about my Carrier brand system. I recommend their monthly service contract that is not only very inexpensive, but will save on every visit. I've used them also for plumbing issues and I have no complaints. Highly recommend! read more

We used TR Miller last year for an AC cleaning and tune-up. At the time, we were told our 9-year-old unit was in great shape. Fast forward to this summer -- the unit stops working, so we call them back out. This time, they tell us the entire system is unrepairable due to a crack in a line they failed to catch during their inspection the year before. They also claim our furnace -- also just 9 years old -- needs to be completely replaced. They quoted us over $13,000 to replace everything and even added $500 ($269 an lb) worth of freon refrigerant to the broken unit, knowing it would just leak out. Thankfully, we decided to get a second opinion. A local HVAC company, Lyons in Morris, came out and quickly identified the issue as a simple fix they completed in just an hour -- all for under $800. I would not recommend TR Miller. They misled us and used high-pressure, fear-based tactics to try to sell us a full system replacement we didn't need. I rarely write reviews, but I felt compelled to share our experience to help others avoid the same situation. We're incredibly grateful to Lyons for their honesty and professionalism. read more

TR Miller Plumbing is the Real Deal! Just had my water heater replaced by TR Miller Plumbing and I'm beyond satisfied! My utility room is on the second floor, and they had the entire job done in under two hours--start to finish. Technicians Robert and Jake were fantastic: highly skilled, respectful, and explained everything clearly. Best part? The price they quoted was the price I paid--no surprise fees! What really blew me away was their attention to detail. Ten years ago, another company replaced my heater but never installed new piping or a proper gas line. TR Miller noticed right away and fixed everything, the right way, and didn't charge extra. They were careful with my home, cleaned up after themselves, and handled everything like pros. Before leaving, they walked me through how to maintain the new unit and what to watch for. This is top-tier customer service and quality work. I'll definitely call TR Miller again--and I highly recommend them to anyone needing plumbing done right! Mary!! read more

Technician came out at the end of November and fixed my furnace for roughly 1k. A month later I received a free furnace inspection in which they found an additional 3,500 worth of work that needed to be complete. My furnace is now down. The first technician told me I was using the incorrect filter so I switched to what he recommended. The next technician came out and told me the filter I had in was wrong after I switched to what was recommended... This company will milk you for money. Beware. read more

Overpriced. Beware and get three estimates. Don't be a fool like me. Overcharged me $800 bucks on my toilet repairs

I've been a customer for over 10 years and left positive reviews for them. However, the service has gone down hill and the prices uphill the last few years. This time it's the last straw: After scheduling a Friday afternoon apt, I got a few status texts but then nothing after 2 pm. I finally texted at 5 and got a return call at 5:45 saying 45 min out. That's not afternoon - that's evening. I rescheduled for Saturday morning and the tech called to say he was coming for my inspection. I had told him I asked for a tune up/cleaning and was told $89. He told me the inspection does not include a cleaning. If I wanted that it would have to include an inspection that made it closer to $300. I called a competitor and can get a tune-up that includes inspection and cleaning for $89.95. As a previously happy customer, I'm extremely disappointed in TR. read more

One hour before our yearly fish camp and our toilets plugged. We had a main blockage and a cracked main. Rich was here on his way hoe. Got us up and working, and then finished the repairs the next morning and put all our landscaping back. We've literally been using them for 32 years. Rich has taken over for his dad. He never disappoints. read more

They used to be a good reliable company for work. Last few times, they confirmed the appointment and always run late. Could no longer waste a day waiting on them. Moved to another company. As I read the other reviews, definite pattern. When they show up, they did good work. read more

Excellent service! Quality workmanship! On time and efficient! had 2 gas leaks and Nicor shut my service down - called TR Miller and they came out right away to fix the issue - This company is my new go to for all my services read more

Nico replaced a toilet(40 yrs old) quickly and professionally. I highly recommend him and TR Miller in general. Its worth it to be part of theVIP plan too. read more

Sergio lead a team including Chris, Jorge, Eduardo, Maria and Nick. They worked well together to deliver quality instillaton of my hvac. they were clean and efficient True pros. read more

Requested a plumber yesterday and they said they could come next day in the evening. They kept saying another hour another hour. An hour later the service guy calls and says he's still an hour away and he lives far away so it would be better to do in the morning. What kind of service is that? read more

So disappointed in this company. We should have read the reviews before we used their service. We purchased a new furnace a couple of years ago from this company. They must not have sent experienced, thoughtful or professionals as the work they did for us caused us more money at the end having to seek out various professionals to remediate our issues TR Miller left behind!!!!! From non spoken additional fees to come out and service yearly, to the technician leaving water draining from the furnace into our crawl space and other issues - the dehumidifier system in the furnace is not properly installed either. When we lower it it raises, and we know it is not in working order due to the cause of mold issues in our home that we had to have professionals come out to remediate that cost us! We have had to spend money to have other professionals come out! If this company does not make right their wrongs it just proves they are not reputable and please, please do your research so you can choose a reputable company. read more

We had TR Miller out to check our AC unit and were extremely impressed. From the initial call to same-day service, everything was smooth and professional. The technician who met with my wife was polite, knowledgeable, and a great communicator--she felt completely at ease and confident in his assessment. It's rare to find a company that delivers both technical expertise and top-tier customer service, but TR Miller nailed it. Highly recommend them without hesitation. read more

Was charged $1100 for a simple kitchen faucet replacement...that leaked on day 1. I've called 3 times to cancel my service/inspection agreement and am told they have to have the 'manager' call me, which never happens. And they keep charging me $19/month. Run far away from this business! read more

Scheduled furnace clean and check several weeks ago, confirmed yesterday. Received several texts today, starting at 8 AM that I was on schedule. Last came at 12 Noon, no one ever arrived. Had to have work done by 5 PM, cancelled appointment. If you are set to waste all day for nothing, except to look out TRM's "Open Window" for timing, its the business for you. At least this is a real-life experience of what Heaven forbid it would be like to depend on them to promptly solve an immediate problem. Follow-up: After telling TR Miller I would have the installer of the furnace (not TR Miller) do the related annual maintenance this cycle, the TRM's dispatch manager called back and offered an adjustment to "make right" for the scheduling problem. Am acknowledging the offer and will see how it may be applied towards some future occasion. read more

Can't even give this Company 1 star. Had them out on 9/23/24 to do a yearly checkup. Technician Came up very quickly with all sorts of things wrong with furnace. Was told if I didn't get particular switch replaced (Cost $250.00) my furnace would not work this winter even though last winter I had no problems. Couldn't answer that question. Was this a scare tactic?? Promptly asked technican to leave. Contacted another Heating/Cooling and they had no problems with furnace igniting and heating. Be sure you double/triple check before you use this company. read more

I'm very disappointed in the quality of American Standerd furnace and their parts after having my A C and furnace only 3 and a half years my Heat Exchanger has a crack and that part should last up too 10 too 20 years and warranty only pays for only the parts I pay for the labor 1700 dollars and the part is rusting out due to poor quality metal. T R Miller says there only men and they make mistakes, my mistake was in didn't do my research on American Standerd and there cheep parts. I hope this helps someone looking for a Furnace i will be putting a review in yelp Thanks! read more

made two service calls for am service both times no show I canceled now looking for new company

We are absolutely so pleased with our hiring this group of professionals that deliver exceptional customer service from our first contact for the initial meeting with Derek, to the highly skilled and knowledgeable install with Tyler and Jorge. Gabby was very helpful and supportive with addressing any questions we had scheduling and follow up. We also spoke to financing office (female) with TRMiller who followed through for us with our contract. The new 96% high efficiency 2 stage furnace with humidifier and larger AC unit for our home 3.5 ton has been installed. Believe me it's not just minor improvements it is literally going from night to day in efficiency performance, quality, safety and value warranty. The noise reduction alone is initially so obvious. Our home is now so comfortable with the two stage furnace. No more variation with the upstairs temperature. We highly recommend TR Miller for your business and their American Standard high efficiency furnaces and air conditioning systems. The value added in comfort is definitely worth the investment. We received reductions with TR Miller ongoing promotions, rebates with nicor $150 and comed $140 and a tax credit for writing off $600 next year for the high efficiency products. Our energy bills are also projected to be reduced each month/year, which we will welcome those savings. It was very clear to us that TR Miller and American Standard products were the best choice after I did extensive research and getting quotes from 3 different brands that came to my home for their assessment. The price differences, the brands and long term service and warranty for labor and parts, and there is a volume of reviewable information by licensed and highly experienced HAVAC service/repair professionals to helping you understand what are their concerns. I learned that 95% of the potential issues that come up have to do with not so much which brand you choose but it definitely comes down to the training, knowledge and in depth experience of the installers. TR Miller has highly qualified and knowledgeable and experienced professional installers. Go for it and find out yourselves, they are the #1 choice!! read more