First off, giving them even 1 star is a joke. If possible I'd give zero or even negative stars. This company is the absolute worst option anyone can go with. Peak performance? Maybe should change their name because they are no where near any kind of peak and performance.. well I've been dealing with this company for 3 months and haven't seen them perform yet. Let's start at day 1. We experienced a leak and had a plumber come out and fix it. Then he referred us to a demo team who took out all spiked carpet and dry wall and let it dry. Then we were referred to this company for the rebuild. This leak happened 3 months ago and today, HOPEFULLY, is the last day we ever have to deal with them again. When they started to remodel the bathroom they got paint EVERYWHERE. There's paint all over the faucets, light fixtures, tub, floor, door, etc. literally looked like they soaked a towel in paint and just started flinging paint everywhere. Then they leave the old vanity and old sink/counter top for us to move and is STILL currently in our house taking up room. Then we ordered a vanity. They show up with the wrong one and wrong size and tell us that this is the one we chose. Even with screen shots of the convo and of the one we chose, I stood admitting their mistake, they argued with us and insisted that the wrong vanity is the one we chose. So we sent them away until the right one came in. On that note let me describe the "showing up" part. They have not once made it to a single appointment on time or at all. This company would tell us they will be here on a certain day and time and we would have to change our work schedules and they would either show up hours late or not show up at all. And then at least 3 times they just texted or called and said "we are outside to work on your house". No courtesy call, no appointment, nothing. And when we would tell them no one is home or a not an ok time.. they treat US as if WE are the problem!!! Instead of an apology or explanation they would ask if someone can come let them in or just blow us off and wouldn't hear from them for a week or two. Now to the workers. Not only do they have no clue how to do a quality job at "peak performance".. they are rude, disrespectful, and most of not all don't even speak English! One guy showed up for reconstruction and didn't even bring any tools!!! He had to borrow our tools. Fortunately we had what he needed... but how is this ok?! Who the hell shows up for work with no tools?! The other day they showed up unannounced with the carpeting (the last part of the rebuild). They just expected us to drop everything and start moving all our furniture out of the blue for new carpet. One guy, bon English speaking, arrived to carpet 2 bedrooms, hallway, and stairs. 1 he cannot even move the carpet roll. 2 I doubt they brought enough carpet. 3 they didn't bring carpet foam or all necessary tools to do the carpet. So we said no this isn't happening today. So they left the huge roll of carpet in our living room and left. Now today they were supposed to be here at 630am. So we wake up early and get everything ready... we get a text 30mins late that the guy won't be here until after 8. So again not adhering to the appointment time THEY MADE! To this day, 3 months later, we still have torn up carpet with nails exposed, and bathroom cover in a crap paint job, a toilet half way installed, and the old sink, counter top, and vanity sitting in our living room.
To the manager who is hopefully reading this... you need to really evaluate what you're doing. You are running a company that is by for the worst company in any fashion I have ever dealt with. There were times I could not believe how unprofessional your crew is in every category. Timeliness, professionalism, quality, respect.. your crew lacks all of these things. Fire all of your workers, rename your company, and sit down and reevaluate your business model. Because at this rate, I hope you go out of business. You are a disservice to your clients. And it shows.. you have zero reviews. No one you have worked with has even taken the time to say a single good thing about your company. Pathetic. I'll be posting this on all social media accounts so flag this review, take it down, but your work ethic will show either way. Good luck. read more