They charged me for the two wheels that I wanted, and their card reader said the transaction was…read moreapproved. The cashier insisted that it didn't go through and that I had to swipe my card again. I showed her on my bank app that it was a pending charge. She insisted that it would not go through and that if I wanted to leave with the parts, I had to swipe my card again. I did, and now I have two posted identical charges on my card. I went in to have one refunded (there was another customer in front of me with the same complaint). We were taken to an office where they checked our receipts and our bank statements and they took down our contact info. They said they couldn't refund us right then and there but that they would call us. It's the next day and I haven't received a call. This is a crooked business and I'm convinced that this is just part of their profit-boosting business model. They just hope people aren't checking their bank statements. On top of all of this, the vehicles in their inventory are stripped to oblivion. The vehicles are just empty husks. Take your business to one of the other junkyards in the Denver Metro area. This place needs to sink.

Overpriced parts and rude employees. I would not go back there after the experience I had. There…read moreare better junkyards with a far larger selection and cheaper prices in aurora to go to. Would rate 0/5 if I could.

Great service, helpful staff, the store was busy, and they still took the time to install my…read morebattery, I'll go back again, if I ever need this place. Thanks!

Ok, so disregard my last message. Walter is NOT great at his job as I stated. He sold me products…read morethat actually damaged the engine to my car. If you want someone to assist you make sure it is not him!

Early this month, I returned a battery with the receipt that was paid for with over $200 cash the…read moreday before at another O'Reilly auto parts in green valley and was given the run-around when trying to get my money back. The engine was seized and the battery was immediately returned back to O'Reilly who refused to return my cash for the battery. I went to several O'Reilly stores that used the same excuse, "I don't have enough cash in my drawer for the return can you come back later in the day when I have more cash!" Lies; I watched the cashier hold up several one hundred dollar bills up to the light ensuring they were not counterfeit while I waited in line to be serviced! I was very disappointed in the lack of customer service at each O'Reilly auto parts I went to! Finally, I requested a manager of sorts I expressed my concerns and asked if a large amount of cash isn't refundable why are you not posting this information for us customers to see!? He immediately issued me my cash and said that they don't usually give money back for batteries that have been used! Again the engine is seized, that's why I immediately returned the battery! Smgdh!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Ryan Lacy went above and beyond helping me with a Mickey Thompson tire warranty return. Other…read moredealers would not mess with it. Ryan did and now I have a new tire.

These guys did an amazing job on my Beast H2. Definitely would recommend using them for any Off…read moreRoad need.

Efrain, the manager, is always such a help. Very knowledgeable and friendly. Quick to walk me…read morethrough what I need with my outback and 4 runner. Good prices and great service!

I purchased a part from the store on Quincy in Aurora. The salesman there informed me that if it…read morewas the wrong part it could be returned at any location. Well , it was the wrong part. I went to the location on 4609 Tower Road. O forgot my receipt but my wife texted a copy to me. He wouldn't accept it. I went back home and got the actual receipt. The man at this location said wouldn't take it back because it wasn't purchased there. He wasn't helpful at all.

I came here after going to another auto parts store and being told that the replacement windshield…read morewiper was discontinued and I would have to go to the dealership. On my way home, I decided to stop by Napa to see if they have what I needed. I was instantly greeted by an employee who asked what I needed help with and when I explained to him what I needed, he took me to the desk and told his co worker what I needed. OK that's great customer service!! I bought a rear windshield wiper and the employee who was helping me at the desk offered to put it on my vehicle. Unfortunately, the wiper mechanism must really need to be ordered from the dealership because it wouldn't fit, but the employee has the idea if I didn't need my old blade, he could switch out the rubber blades using the same holder that fits. I told him that I didn't need the old blade and he switched out the blades. I was really impressed with his customer service and how nice all the employees were at Napa! This company really understands how to treat their customers. They have definitely made a customer for life!

Today I walked into Napa (after leaving Auto Zone for their lack of knowledge) not knowing if I…read moreneeded a screw or a fastener for my falling bumper. Immediately I was greeted with someone asking if I needed help. After explaining that I didn't know which hardware I needed, he directed me to someone who could help. This gentleman walked out to my car, took a look, and confirmed that it was a screw that I needed. We walked back into the store and he found just what I needed. I expected him to ring me up. Instead, he walked back out to my car. I'm thinking "oh, okay, he's going to make sure they're a good fit before I buy the whole bag." But no, this guy gets the screw out of the bag, and fixes my bumper for me!!! He even went back inside and grabbed a tool to make sure it was secure. Napa exceeded my expectations today, and I assure you that I will be back!

We felt welcome from the start. Noelle was friendly, super knowledgeable and helpful. She answered…read moreall our questions readily. I'd recommend this dealership to anyone. Thank you

Noelle was an absolute pleasure to work with. She was professional, and let me know what options I…read morehad as far a warranties and protection's without being pushy. She listened, understood my needs and made the purchase extremely fast and easy. Shomp is lucky to have her as a team member. Because of her I will always consider Shomp first when looking for my next vehicle. Way to go Noelle.

James and Adrian were amazing. I had a wiper go out in the middle of a snow storm and had issues…read morewith getting the new installed. They assisted and had amazing customer service, making the situation right for me.

I won't shop at this NAPA again... I went the the store on Colfax Ave. in Denver to buy some heater…read morehose off the roll... Of course they sell it by the foot... I told the guy I needed 1-1/2'... now get this.. he said he could only sell me one or two feet... I said but its a 50' roll... I'll take 1-1/2'... he apparently didn't understand the concept of selling the hose by the foot... I wonder if he buys his gas by the gallon and only buys whole gallons each time he fills up... He appeared to be uneducated. I would think one of the other employees would have spoke up before I left to drive to Car Quest and sold me heater hose buy the foot...