Great! I went in today for a cleaning and everyone was so nice, they call you by name from when you walk in, everyone's genuine and friendly. Plus, the environment and aesthetic with the wood, people, plants, etc. that they put together is so calming, I didn't feel anxious at all as someone with anxiety disorder. Everyone mostly keeps to themselves and it feels very judgment-free and there's no pressure to perform. Dr. Pia Briones seems really professional and like she really knows what she's doing. During my appointment, she made nice conversation and there are TVs with Netflix for you to watch during each cleaning. Finally, I'd highly recommend coming here if you're a POC, because it's a team of women that are mainly Asian and Latina so I felt very at home. Also, if you're a young person like me, the dentists are also young. read more

Pearl Dental Hub - Pearl Dental Hub reception area - General Dentistry Near Me - Pleasant Hill, California

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This review is way overdue, but I had to share my experience with Dr. Pia and her amazing team! I used to have an office just a few doors down, and when Dr. Pia moved into the building, she actually came by to introduce herself and her staff--and even brought us a gift basket! Totally unexpected, but such a kind and thoughtful gesture. It really showed her genuine character and sense of community, which is so rare these days. Fast forward a year later, I needed a new dentist, and she was the first person who came to mind. She left such a great impression, and I love supporting good people. Luckily, she was accepting new patients, and from the very first phone call to texts and emails, everything felt so easy, welcoming, and professional. When I walked into the office for my first appointment, I was impressed right away--super clean, modern, and the front desk staff was friendly and on it. Dr. Pia took the time to ask me what I wanted to accomplish and addressed all my concerns. During the cleaning, she explained everything clearly and even showed me visuals of what was going on with my teeth. Bonus: I got to watch a movie while they worked, which made the whole thing surprisingly relaxing. I left feeling 100% confident in my decision to switch and even caught myself bragging to my wife about how awesome she was! My second visit was just as great, and I honestly look forward to being her patient for years to come. If you're looking for a kind, professional, and detail-oriented dentist who actually listens, I can't recommend Dr. Pia enough! read more

I always have some anxiety when going to the dentist and Dr. Pia always puts me at ease. She is very thorough and gentle. I also appreciate that she doesn't push unnecessary procedures like other dental offices I have gone to. They remind you a few times of your upcoming appointments via text which is helpful if you are forgetful like me, or just really busy. I highly recommend Pearl Dental Hub! read more

had a very disappointing experience with Dr. Pia Briones' office. Before becoming a patient, I simply asked that they submit a pre-authorization to my insurance so I could confirm coverage. This is a standard request and helps patients avoid unexpected bills. The office declined to submit the pre-authorization but was willing to move forward with treatment and bill me directly if insurance did not cover it. After waiting two days for clarification, I received a call from the assistant stating they would not be sending in a pre-authorization and that I should find another dentist. Clear communication and basic insurance coordination are important parts of patient care. Being told to go elsewhere for asking about coverage was unprofessional and disappointing. I would recommend confirming how this office handles insurance matters before scheduling. read more

Dr P has been wonderful. She is very thorough and never rushes through appointments. She takes the time to explain everything clearly about dental hygiene and treatment options, and she answers all questions thoughtfully. I have two dental insurance plans (Delta Dental and Metlife), and Dr P was able to get all the necessary procedures pre-approved quickly. I truly appreciate that, as my experience with other clinics has been quite the opposite. The staff are friendly and professional, and what I appreciate most is that the clinic is open on Saturdays. I previously had a hard time scheduling appointments with my former Dental office since i worked Monday through Friday, 9-5, and most clinics open late and aren.t available on weekends. Overall, I highly recommend this clinic for its excellent care, efficiency and accommodating hours. read more

Dr. Pia and her staff are so amazing! I have a REAL fear of the dentist since a traumatic experience 30+ years ago. Like actually anxiety attacks before appointments! Dr. Pia made me feel at ease right away! She explains every process and procedure. She's so kind, patient and accommodating to whatever needs you have. Dr. Pia constantly checked on me during my appointment to make sure I was comfortable! The entire staff is so nice and easy to work with! This dentist office is a true gem!! read more

Dr. Briones is a top notch and wonderful dentist. She listens and sincerely cares. Her office is new with some perks of watching a show while being seen. The location is convenient, parking is plenty and staff are really friendly. She also accepts Delta dental. I highly recommend Dr. Briones who is looking for a new dentist. read more

TLDR: This dentist office uses consent forms which seem legally questionable if not outright dishonest, in addition to poor customer service. Bad consent forms: Prior to your first appointment they ask you to fill out financial agreement forms and consent forms, both of which have clauses that seem ambiguous, potentially abusive, and one that is just wrong, with no way to indicate you don't agree with them. It's just sign everything, or don't come. For example: "I do voluntarily assume any and all possible risks, including the risk of substantial and serious harm, if any, which may be associated with general preventive and operative treatment procedures in hopes of obtaining the potential desired results, which may or may not be achieved, for my benefit or the benefit of my minor child or ward. I acknowledge that the nature and purpose of the foregoing procedures have been explained to me if necessary and I have been given the opportunity to ask questions." Umm, no, none of the risks have been explained, (they haven't even met me yet) and I certainly haven't been given the opportunity to ask questions. They should not require me to sign something that is just not true. This language is also clearly designed to protect them as much as possible, to give you less recourse if they mess up. More of a standard practice, I assume, but still unpleasant. Also, If you need to cancel, they require "at least 48 business hours" notice prior to your appointment to avoid a 50$ fee...Um, so that's 6 days in advance? When I talked to them on the phone, they indicated it was 2 days, but I think they mean "2 business days" so if you call on the weekend it doesn't count, but that's not actually what they're asking you to sign. This is a legal document, so ambiguity probably doesn't work in your favor if they want to press the issue. They also have a line about paying in advance "unless prior arrangements have been made" without any place to indicate that such agreements have been made (I have insurance, and they said I wouldn't have to pay in advance). So, we're all used to quasi-abusive legal forms, and I decided to go with them anyway because they had good reviews and I hoped it was just bad legal forms and did not really reflect the practices in the office. Now we're onto: Poor customer service: Without any indication they would do so (either in the forms they wanted me to sign, or by voice message or email) they cancelled the appointment I had made 6 months prior. True, they requested I confirm the appointment, but for various reasons I didn't get the chance before they cancelled, and after I got the email that they cancelled, I emailed them within an hour to indicate I still wanted to go, and was informed they had given my appointment time to someone else. Yes, they argued they "tried to get in touch with me" but 1st (1 week prior to the appointment) they emailed what looked like an appointment reminder, (that's the subject line of the email) so I didn't open it at the time since I remembered already. Then I got a voice message (6 days prior) which went into notifications for some reason so I didn't see it when I looked at my voice message and I just thought it was a standard reminder from the banner which appeared when I opened my phone. They called again 4 days prior, again only "requesting I confirm" without any deadline or notice that they would cancel if I didn't. I was going to respond that day, but it was a workday and didn't get around to it immediately, then they sent me the email saying my appointment was cancelled the same day. So yes, my being more prompt would have been helpful for them, but I actually didn't know they wanted confirmation until the day they cancelled, and only after they cancelled did they let me know they required confirmation. My doctor doesn't require I confirm so I wasn't expecting it, and they already have a late arrival/no show/cancellation policy with a fee attached, so it didn't seem reasonable I needed to confirm an appointment I had to call them to make in the first place. No, I won't make another appointment with them. I no longer trust they won't be as self-serving as possible given the consent forms they require. read more

I love this place!!! From the moment I booked my first appointment with this dental office, I felt at ease. I was greeted kindly over the phone when I called to schedule my initial cleaning. I was emailed some forms to fill out, which were very easy to fill out and send back as it was all electronic. They even helped me get my previous dental records sent over so that I would not have to get a full set of x-rays when I showed up today. When I did show up for my appointment both Myra and Dr. Pia were both smiling and greeted me very warmly at the front counter. I cannot tell you how anxious I am when I go to the dentist, especially since in the past couple of years I have had some pretty bad experiences but I felt great here. Not only were they very friendly and warm, but Dr. Pia also explained everything to me in a way that made sense. She didn't try to upsell like some dental practices do. Both Myra and Dr. Pia made sure I was comfortable throughout my entire cleaning process and turned on a movie for me and asked me questions to build rapport. I also think the prices are very reasonable in terms of how much I have to pay out of pocket for some of the treatment plan that I need to take care of and then your future. I recommend Dr. Pia and Myra to anyone who is looking for a dentist. By the way, I have Delta dental PPO. read more

Fantastic dentist and staff. The dentist is meticulously cleaning, addressing any issues, friendly, and polite. The staff are great too. Highly recommend giving them a shot! Everything is new. read more

I'll just get right to it. Making an appointment was super easy and convenient. The front desk employees are very helpful and friendly. My first impression of the office was simple yet modern, and most importantly clean. Dr. Pia Briones is sweet, gentle, articulate, and quality of her work is the best I've had. Her hands are gentle and light when working on your gums and teeth. Again, the quality of her work is top notch. I highly recommend Dr. Briones. read more

Dr. Briones and her staff are great! They're easy to work with, accommodating and very proffesional. The quality of care is top notch. Dr. Briones has been our family dentist for over 5 years. I highly recommend this dental office. read more

Staff needs to be trained in entirety. I was told that I wasn't going to be charged a fee for missing my very first appointment, but would be if I missed a second, so I went ahead and rescheduled. I was immediately called back to be told that I would actually be charged a fee. In healthcare you should never tell a person one thing and then do another. Upon receiving this information, I told the assistant that I no longer wanted to make an appointment at this time, and hung up the phone. Life gets pricey and people can't always afford to pay a missed fee right away, right then and there. I was planning to research my finances before I called back to make a new appointment (in order to pay the fee and move forward) but was interrupted by a text saying that they would "also deactivate" my daughters account. In no way shape or form did I ask for my own or my daughter's account to be deactivated. After calling back and asking to speak with the dentist about all of this, she proceeded to say that she was going to remove myself and my daughter as patients, when it was in fact the fault of her very own staff for giving misinformation as well as taking matters into their own hands without patient consent, which led to frustrations being set high. The topper of all this was them sending me an appointment confirmation after being told that I would no longer be seen. This dentist should have taken accountability for her staffs wrong doings and made them right. Instead she failed to uphold compassion toward her patients and understand how frustrating of an experience it was to deal with her staffs misleading and wrongful actions. I get that sometimes admitting your wrongs is difficult to do, but in this sense, it is the professional thing to do. read more

Today I just had my first visit and hands down Pearl Dental Hub is now officially my go to dentist! I have been with a different office for more than 20 years and after the unexpected passing of my favorite dentist and all I needed to find a new one. Been to a different office down the way from here and I didn't enjoy it one bit but the power of Google pearl dental hub was the first on my search list and I read the reviews here and I am like ok I'll take that chance on a new dentist! Thank goodness I took that chance. Dr Pia she did my cleaning as she doesn't have an assistant in the afternoons and hands down she has the most gentle touch! It didn't hurt one bit! As someone with very sensitive teeth and also afraid of the machines she did a mixture of machine and handscale (cleaning manually) and I'm surprised how thorough she did it! I told her I would rave about her through neighborhood friend groups and I did! I'm glad she took my two insurances! If there were a million stars I would definitely do a million stars! The office is so serene too! Love it!! read more

The best experience ever for dental care! Dr. Pia and her staff , Mayra, are awesome! From scheduling appointments, insurance coverage inquiries to treatment day... all went very well. They have state of the art dental equipment and even take actual photos of your teeth for you to view and understand better. Dr. Pia was very thorough during the initial check up and detailed in explaining the condition of your teeth. She will lay out all the best treatment options but will not force you to unnecessary procedures. Very straightforward. Treatment day was a pleasant experience too. They made sure that you are comfortable on the dental chair and Dr. Pia is one very skilled dentist. Overall, I highly recommend this place! So grateful that I found the best dentist in our area! read more

Dr Briones and her staff are so kind, professional And have a lot of patience with patients who have had difficult prior experiences with other dentists. She takes care and time to explain what she is doing and which helps keep everything informative during visits. I've had other dentists in the past who were not considerate of a patients needs while Dr Briones goes out of her way to make patients feel at ease even during difficult procedures. She is such a wonderful dentist and I highly recommend her to anyone who wants a wonderful experiences.anyone looking for anew dentist should visit Dr Briones. She is absolutely amazing and makes going to the dentist a pleasant experience. Her staff is also so kind and respectful. read more

I am very appreciative of the care I have received at Pearl Dental. Dr. Briones and Myra were very kind and attentive since the moment I stepped into the office. The environment kept me calm and relaxed during my visit. I feel grateful for the transparency; I received a thorough explanation of my dental work with images. The communication towards patients is exceptional whether by phone or text message. Never thought I would say I look forward to my dental visit as an adult, but I do, and this place makes me feel safe. read more

I've gone twice now to this cute, amazing and clean dental office. From the start this office gives such a welcoming environment that I haven't gotten from any other dental offices. Mayra is very nice and greets you with a great attitude that helps ease any nerves you have, Dr. Briones is the most sweetest smartest and helpful Dentist I have ever known. Over the years I've had not so pleasant experiences with other dentists which then led me to stop going for my regular visits so I'm now thankful that I finally found a dentist office that is there to actually help me with any of my dental health concerns. Both Mayra and Dr.Briones make a great team , throughout during the procedure they make sure you are comfortable with what they are doing next all while working very gently and efficiently on your teeth. It's also the little details that made me notice the attentiveness and effort that they put into this environment, from the cutest decor in the front office , bathroom and rooms this makes the place feel so light and clean. There's a tv above you with Netflix on which helped me distract myself throughout my visits and lastly the applying of Vaseline on your lips! (First time I leave the dentist without super dry lips) Was the cherry on top , I 100% recommend this epic place to anyone, especially to anyone who is feeling nervous on going back to the dentist I tell you , you will find your forever dentist!!!! Thank you Dr.Briones and Mayra you guys are the best :)!! read more