We stayed in the Bay Breeze rental at Pearl Lake for 3 nights. By the end of our trip, I had spent nearly $1,000 for myself and two 10-year-old boys between the stay and activities alone (not including food and drinks), and unfortunately it was a disappointing experience.
The rental was about $225/night, plus $39.95 daily resort fee and a $50 cleaning fee. Considering a cleaning fee, the cabin was surprisingly dirty. There were crumbs on the floors and countertops, dirty baseboards, and cobwebs in the bathroom corners. Basic cleaning appeared to have been overlooked.
The daily resort fee was confusing because it didn't seem to include much. You bring your own linens, do your own housekeeping, which is expected for camping, but nearly every activity cost extra. The inflatables were another $10/person/hour, paddleboards cost extra, and premium seating cost extra. Sure you get access to the beach, but I've camped throughout IL and WI and have never stayed somewhere that charged a daily resort fee while also charging separately for nearly every activity.
The concession stand and clubhouse bar, both heavily advertised online, were closed our entire stay because they didn't have anyone over 21 to staff them. The arcade became another disappointment when the quarter machine stopped working Thursday night and remained broken for the rest of our trip. We reported it Friday morning, but no one seemed concerned or attempted to fix it. Other families expressed the same frustration as their kids could see the games but couldn't play them.
There's also a $250 refundable security deposit (which I did receive back), so be prepared to front that money. A deposit is understandable, but felt odd considering the condition of the rental. The bathtub faucet handle would fall off during use, there was mold inside it, and the tub trim wasn't attached, exposing dirt underneath.
The biggest issue was the lack of hot water and customer service. We went two full days without hot water. When I first asked for help, the front desk employee was rude, saying she didn't know how to fix it.. at one point says, "I don't know what to tell you." After contacting a manager directly, maintenance came and replaced a bad heating coil, which was appreciated. However, we still only had about 4 minutes of warm water before it turned cold again and had to wait nearly an hour between showers. We were simply told, "It's an RV, the hot water tank is small." We've stayed in plenty of campers and cabins and have never experienced it this extreme.
The only resolution offered for the inconveniences was a couple complimentary bundles of firewood for one family in our group, which didn't come close to addressing everything that went wrong.
We traveled with three families (5 adults and 9 kids) across my rental and their 2 RV site rentals, and while getting around was manageable.. golf cart rentals would have been a nice option.
Positives: The beach was clean and clear, the kids loved it, and the basketball court and playground were great. It was also nice that we could bring our own food and drinks, especially since the advertised concessions and bar weren't open. Had the arcade been open, might have been better for them.
We camp all summer and return to many campgrounds multiple times year after year. We had high hopes for Pearl Lake, but unfortunately it won't be one of those places. The marketing is excellent, but the experience didn't match the expectations. Between the resort fees, extra activity charges, maintenance problems, cleanliness issues, unavailable amenities, and poor customer service.. it just simply wasn't worth the price. read more