Super friendly staff and a lovely waterpark paired for a great weekend for our kids. It's true, The…read morerooms are kind of dated, but to be able to have our own bedroom and a little kitchen at was such a nice feature. There are some activities, but many of them cost extra, which is a little offputting as the resort itself isn't very cheap. We booked four days here which is probably too much... I would compare this to the great Wolf Lodge. Our kids are eight and five and they absolutely loved it.

We stayed one night in a suite on our way from the Wisconsin Dells to Milwaukee. It was spacious…read moreand well-kept, with dishes, silverware, a toaster, a blender, and a dishwasher. The patio was small, but it was private and comfortable for cocktails and morning coffee. The water park was great. Our four-year-old granddaughter loved it, and we enjoyed it as well.

We had a great time at the waterpark. Although it was quite crowded, our toddler was able to play…read moresafely without too much worry as the play area was smaller and easy to keep an eye on. The lazy river was shallow enough for our tall almost 4 year old to touch the bottom and they had fun there as well. The slide was a little bit of a let down as you have to be 48 inches to use and they won't let a smaller child go down without a parent. We mistakenly thought it was 42 inches and they let our little one go a few times before someone stopped us and said actually they aren't tall enough. I think the park is mostly best for much younger children, and older ones might find it a little boring because it is somewhat small. Overall though we did have a fun time and would come again.

Dope indoor Waterpark! Jannie was a Real GEM! She helped me get to the waterpark and checked me…read morein!! Wished my princess an happy birthday and gave up perks how to enjoy the water park to the fullest! Definitely a HOT SPOT!! My kid was crazy about the waterpark! Such a cool setup with the pirate ship and slides and wave pool!

My family and I have been coming to Great Wolf Lodge for a few years.. this would be our fifth or…read moreso in the past two years. The location is very easy to find. One thing new is the parking gate that blocks cars from entering. This was our first time seeing it and it got us confused for a little bit. My wife drove this time, and she thought we had entered the wrong entrance or an employee entrance. We were, however, in the correct location. We arrived around 2pm, which was a few hours prior to check in time. The loading aisles were full of cars and there was a lot of people checking in. There were a few mobile check in kiosks... but there were also some actual staff members whom you also had to check in for other things like getting a parking pass. This was very confusing and annoying. However, it was a little more efficient verses having to wait in line. The kiosks printed our wrist bands. We were able to verify which would have access to the rooms and which would have access to pay from the wrist band. That was a very convent to have... however, we made the mistake of putting in on our right hand. This made leaving the parking lot harder. However, it made opening some of the room doors harder... I don't know which is the correct method because some were easy on the right hand.. .but others were difficult. My room was not ready when I finally checked in. So we went to the arcade. There were plenty of machines which a huge variety of games to pick from. Also, there was a burger joint nearby so we ate there while we waiting for our rooms to be ready. During that meal, I got a text that my room was having issues so to visit them at the front desk. Keep in mind they do a great job of communicating through text messages. All my messages were responded in an adequate amount of time. Once my room was ready... it was big. We got an extended room which a separate living space with a barn style door. It allowed our daughter to sleep while we were able to not disturb her. And when we went to bed too...we could open that barn door. Keep in mind, we brought out own inflatable bed for her. Only downside is that this configuration only has 2 queen beds instead of a king. However, I did enjoy having my own bed again. The room was clean, but was very old. There were a lot of slightly damaged equipment and it felt a little musty and old feeling. There were a good amount of outlets around the bed but some of them were so old that either plugs weren't able to hold in place or your devices were not charging fast enough. The water park itself was very nice. It was heated with a heated water. This was appreciated since the outdoor temps were 0 degrees or colder. However, we could not tell while in the water park. There was a nice section for little babies and toddlers. And they had a separate giant splash pad area for older kids to run around and up/down. We loved the lazy river. Overall, despite some comments of how bad this place is. In reality... look at the price, and I am not sure why people are expecting 5 star resort feeling. It fit the bill and we had a great time. Our room was old but it was clean. We would be back in the future.

There is NOTHING Great about this lodge! The place is an…read moreabsolute disgrace. Don't waste your time or hard earned money here. It's a big marketing scam; front desk staff pushes unnecessary add ons like: Paw Passes which come with undisclosed limitations, dinning and breakfast options with "sub par" food to say the least. When you are attempting to use the benefits you paid for, there are stipulations the front desk conveniently doesn't mention. An example is the $100 hold they place on your form of payment in addition to your deposit if you purchase said meal plans. "Common knowledge" they said is that in order for ALL charges to clear, it can take up to a week or more in contrast, they, GWL take their money immediately, but arent as quick to refund yours in the event of any error committed on their part. Lets talk about their filthy rooms... The 1st room we checked into reaked of smoke, there were cigarette debris, and an obvious lingering smell that penetrated your nostrils at first breath. There were lipstick marks on used cups that werent discarded amongst other things. Due to the obvious lack of cleanliness in this room, we were moved to room #2 in the same tower. The 2nd room was disgusting amd even worse. A night supervisor came in to inspect and was left with his mouth open from the decrepit condition it was in. There were pubic hairs found in the wolf den, urine stains, tears on the sheets, and something that resembled bugs underneath the bunks and other debris. I asked to speak with a floor manager immediately as I needed a witness to inspect the atrocities. Susan arrived and made an attempt to downplay the situation however; even she couldn't hide her disgust for said conditions and moved us yet again. Now, all this moving from room to room didn't come free; they didnt disclose that they were charging my card every time they moved us to a different room, they failed to inform us that this move made it look like I had reserved several rooms under one card. This meant that every time a clerk opened my reservation, it appeared to look like I made several reservations under one name! WHAT THE ACTUAL HECK! Due to this frustrating situation that took practically MOST of our time, energy, and patience, the kids didn't get a chance to enjoy what we paid for. They went to bed late, irritable and disappointed. This incredible story doesn't end here; there is more but honestly, I'm too tired and frustrated to keep adding on and the stress of reliving it makes my blood boil. Due to the misery and stress this caused, we checked out early. I am writing this for the moms and the families that seek a nice, worry free vacation at a place that boasts about its amenities and its family friendly environment. Dont go here. Save your time, sanity, and effort for a business that appreciates & takes care of its customers. No place is perfect, I know, but businesses can start by correcting their mistakes and taking corrective measures to ensure their patrons are prioritized. This trip took place 8-6-26 and ended prematurely 8-7-26. I have to wait for the charges to clear and will keep you all posted; yet another headache. I will add pictures at a different time.

THIS PLACE IS A LOCAL GEM!!!! As someone who is here in Illinois for vacation and lives in…read moreCalifornia, this pool is all you will need!! The pools in Cali are so much worse!!! While today was a bit chaotic, the staff was still extremely respectful and mindful, whether there was vomit in the pool or a fire drill. The slides and activities definitely make up for it. Turtle Splash was definitely designed for babies and young children!!! whether it was the playground that comes with the pool or the small slide where your child can enjoy a quick slide into the water The food situation is a bit strict... They are quite stern on the no food allowed, all food that you buy in the food court must be eaten there, and no outside food allowed in at all (you can come in and out of the pool as you please to eat your food from home!!) We tried the food at the restaurant,t and while you can definitely tell it's just frozen food, it's probably the best frozen food there is!!! (slightly overpriced though...) My 2 children and I all had the corn dog, and we all liked it, and I tried the smoothie, and it was not good at all... But the ice cream selection is quite good!! The changing rooms are a bit bare-bones, and there are lockers that I believe you can rent at the front of the pool, but we just took our stuff with us. CAUTION!!! IT GETS EXTREMELY SLIPPERY IN THERE, SO WALK WITH CAUTION!!! They weren't the most sanitary, and there was trash on the floor, but it wasn't terrible. The staff was OK; some lifeguards cared about their jobs, and some didn't give a sh-, with any pool, it was run by high schoolers, but they were all mostly respectful. There was a supervisor named Bill who asked my children if they were having fun, and Bill was one of the few who cared for his job, he was the only staff memeber that was over the age of 30, lol, there was also this lifeguard, if i remember his name correctly his name was Peter, he was at the bottem of the slides and he always asked me and my kids if we were OK after going down. One time on the Tube Slide me and my 4 year old daughter flipped, and he wasted no time grabbing my daughter ASAP so she wouldn't go under (the current is EXTREMELY STRONG). But some lifeguards just stand there like a post and don't move. Shame on them!! It was very packed today, and we still managed to have a lot of fun! There aren't a lot of lawn chairs, and of those, very few are shaded,d but there is a big spot of grass with umbrellas and trees where you can set up base! You can't bring your own chairs or chairs from the pool,l but a blanket is fair game! Pack one just in case their isnt any seats!! Overall, if I lived in the West Chicago Area, I would be a regular at this pool!!! If anyone is on the fence about going to this pool, I highly suggest going!!

This waterpark 9/10 The water temperature isn't freezing cold, and this is perfect for little ones…read moreas it includes: Waterpark, splash pad, and park all within the same side. The only downside is you cannot take outside food in. I would love to go next year and many years after.

Really nice family place. Lots of slides for older kids and slides and play areas for younger…read morekids. They let you bring chairs and coolers (and don't charge extra for coolers). You can also bring water toys that most places don't allow. The inside area has a hot tub that you can watch your kids from. Love it!!

Went and had an amazing time with the kiddos . Most of the…read morestaff were friendly and then you have some staff that needs to be fired because retraining will not stop racism . Though I will return if my experience is anything like how the day ended yesterday, I will be teaming up with my lawyer. It's 2026 be kind,follow policy for all guest set in play Don't pick and choose who you enforce policy to based off skin tone ! Simple

Park was amazing but the Boomerang Grill is a food court from Valhall. The food is too greasy, the…read morefries are too salty and my burger took nearly 30 mins to come out. The cools got through 10 other orders before mine and not only did they put MOZZARELLA cheese of all cheeses, they put it AT THE BOTTOM OF PATTY, WHO DOES THAT!?!?!?. But Pj's Plummet is pretty cool

Came here with my niece and nephews on a weekday in July. Good: the rides were all fun and while…read moreearlier in the afternoon there were some long lines, after about 3pm the lines felt much more manageable. We had a blast basically riding every ride within 5 hours. Cyclone was my favorite. The staff was all really polite and helpful. Bad: we rented a cabana and the service was incredibly slow. Not sure why but it took almost 30 min to get our first round of drinks. That's valuable time to be enjoying the rides. The lazy river was also a bit of a disappointment since you have to grab a floatie from someone and there isn't any really organization to it at all. We still had a really fun time though and the kids loved it.

Had my daughter's 7th birthday here. They set up a party room for us for an hour, before we headed…read moredown to the water park area. They provided two party hosts/helpers, they were AMAZING! They decorated, provided music(frozen theme), served pizza and cake, then cleaned up. They even provided and played a pin the tail on the donkey style game(Frozen themed) for the children. Such a wonderful experience. After the hour in the room we were lead down to the pool facilities. It is so cool in there! All of the kids aged 3-8 were blown away when we walked through the doors. They were all very excited. Everything was so clean, the pool and changing rooms. It was a fantastic facility with amazing people that made my daughter's birthday such a joy.

Took two toddlers for afternoon swim about 3pm. It was pretty busy and loud but manageable. They…read moreclosed the kids pool for cleaning for about 30 minutes but we liked that there were other pools we could go to while we waited.

This place was a very fun and family amusement park. My 3 year old was a big fan and she did not…read morewant to leave The location was very easy to find. It is conveniently located off of I90 and Dundee. The parking lot was pretty good for its size and, while we did arrive right when they opened, we had no issues finding a parking spot. Plus, as we were leaving, we saw a lot of open spots. The place does have a few restaurants but the food is decent for what it is. It will not be a 5 star groumet meal. We had the pizza and it was delicious. It reminded me of a school pizza growing up and a little bit of Sbarro. It filled us up and our picky 3 year old loved it so that was a bonus. We also went to a different location to get freshly squeezed lemonade and iced coffee. Both were delicious and perfect mid day snack during sunny afternoon The bathrooms were clean enough. The rides were fun and staff was very friendly. At the end of the day, we stopped and greeted Santa. I loved this experience since he was very patient and kind to our daughter. And it was very personalized. I was under the assumption was simple, and pose for photos but no... he talked to her and read her signs as to how comfortable she was. I appreciated Santa so much since he could tell she was getting a little scared and nervous. Overall, it is a fun place to be especially as a child. This one visit convinced us enough to become season pass owners as we left the park. We will be back in the near future.

We just had a great day at Santa's Village with our two granddaughters. They're 5 and 7, and really…read morea great age to visit the park. Not only is the park one of the cleanest that I've seen in a long time, it's a mix of nostalgia and value from years gone by. You can tell that the park does a great job of hiring and training their team for patience and attentiveness to their guests of all ages. Nobody ever seemed distracted by there cell phones which is so important in an environment that caters to young children. Food and beverage wasn't cheap, but just above today's fast food out on the street, and quite frankly portions that could be shared. Last but not least, the rides all seemed to be in great working order. We never felt any concerns with the girls riding any of them. I strongly suggest a family visit if you're going for your first time, or returning again with the next generation.