So glad to have Dr. To in the area! I had a great experience from the ease of booking an…read moreappointment to the care from Dr. To and her team to checking out. Everyone was so nice and helpful! They respect your time and don't keep you waiting forever. Love that about them too! Just amazing visit all around. Look for the Visionworks sign between Starbucks and Pepperoni's. It's in a stand-alone center closer to Hwy 6, not in the back where Target and Home Depot are. Ideal Vision shares an entrance door with Visionworks. Once you go in the first door, you'll see the Ideal Vision door on the immediate right.

I don't often write reviews especially a bad reviews, but this place is the most dishonest…read moreophthalmologist office that I have ever been to. To be clear, I have only spoken to the receptionists and not the doctor. I took my son in September 2024 for an annual eye exam and contact lenses fitting. He received the prescription for daily contacts which he wore over a year without any issues. We requested weekly contacts to save on the cost. My son tried the weekly contacts for over 2 months thinking he needs times for his eyes to adjust to the new contacts since they are a different brand but it was still uncomfortable for him. On 12/14, we contacted the office to see if they can provide another prescription with different brand or provide a sample so my son can test it out. The receptionist stated she will leave a message for the doctor and she'll give us a call back. The receptionist also stated they can email us the prescription. Never received a call back from the doctor. Then on 12/17 afternoon, we received a call back from another receptionist. This receptionist stated my son needs to come in for another exam because he reported his vision is blurry. I ask to do a 3 way call with my son so that we can clarify because that is not what he told me. We did 3 way calls and he stated the weekly contacts are very uncomfortable and it causes his vision to be blurry if he wears it for a while. When that happens, he closes his eyes and his vision is back to normal. He clarifies that he can see clearly with the weekly contacts. The issue is only when it's uncomfortable to his eyes. I thought the receptionist understood what he said, but I guess not because I received another call in the evening. This time is a different receptionist and she said my son needs to come in for a fitting. I ask if there is a charge for this visit and it took her time to answer yes. I ask why is he needing another fitting. She states the doctor needs to examine his eyes again. I ask why when he just had an exam in September. She stated it's their policy when it's over 2 months. I refuse to take my son back in especially this place for another eye exam when he clearly said the weekly contacts are not very comfortable. It's the brand of weekly contacts that does not work for him. Instead, this office insists that he needs to come in. All they want is to charge for another visit. At this point, I just want the office to send me the prescription with the results from the September exam and the receptionist hesitated. The morning receptionist (Karla) came on the phone and stated she recorded my son's conversation and he said the daily and weekly contacts caused his vision to be blurry. That was not what he said because I was on the phone when we did a 3 way call. I strongly suggest they listen to the conversation again if they recorded it and really listen to what the patient is saying!!! This is the first and last time I will go to this place. I would rate this place with a negative if I could.

The staff were so friendly and patient with my grandparents. They were kind and spoke clearly. The…read moreDr was understanding and patient as well. Overall, amazing care and customer service.

Came here in need of glasses and contacts prescription. Dr. William Chen did my eye exam and was…read moresuper patient with me even when I asked him the same questions (lol) but super friendly staff and would recommend! Bonus is that it's on the side of costco, so u can easily go in and buy glasses/contacts for my costco membership people only

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

The consultation was very detailed and thorough. They also express the options you have and what…read moreare causes of the issues. Definitely a place to recommend and return.

I walked in and was seen within 30 minutes. The doctor was very friendly and thorough! I do not…read morehave eye insurance and their pricing was incredibly fair.

Dr. Thomas and EOP were recommended to my Mom by her cataract surgeon after she was cleared to…read morecontinue her vision care. Making the appointment was easy and forms were completed at the appointment versus online. Although that was different from my other medical apppointment experiences, it made sense since the only thing my Mom had to confirm was her personal and insurance information when she checked in. Dr. Thomas went over my Mom's specific health conditions and medication when she examined her. If you think about it, many of us submit our medical information and it goes in a file but is it brought up my physician unless the patient mentions it? Or better yet, I've had information I've done online and had to redo the same information because the system didn't save it (True story and that happenned several times at a local vision center that I will not mention here). Therefore this was refreshing to only complete or share once. Staff is so friendly and Dr. Thomas is a gem. This was my Mom's first appointment and Dr. Thomas took her time getting to know her and vice versa. What really stunned me was that this lady admitted she wasn't feeling her best but still uplheld her appointments with patients. That's devotion- and it was much appreciated for sure even though we would have understood the reshedule. It took me YEARS for my Mom to change her care to Houston area doctors. Dr. Thomas and EOP keep proving that Mom took the right advice and is getting the best care to keep her quality of life pristine. Thanks Eyes and Optics of Pearland for providing quality service and care to your customers.

Everyone was very helpful, i don't even know where to start but overall it was an amazing…read moreexperience. They helped me pick the frames that fit my face and listened to every single thing I said. Dr.Thomas was super sweet and explained everything to me, and my mother. Alex and Justin were just plain amazing, listening to everything I had to say and giving constructive criticism. I felt like I wasn't going to walk out of there unsatisfied. To the front desk, Mrs.Becky, to Dr.Thomas everyone was incredibly helpful.

Great experience! Exceptional customer service given by assistant. Dr. Cherian Winful answered…read moreevery question, and provided needed information.

Very professional and answers any questions thoroughly. Her staff was very courteous and I…read moreappreciate the reminder calls and texts.

Dr. Tran is the man!…read more Made an appointment here because it was the nearest eye doctor to me, on Saturday 10, 2024. They accepted my insurance. The visit was smooth and comfortable. The front desk girls were welcoming. Finally, Dr. Tran was a very cool and knowledgeable guy, making the experience fun. I will be going back.

What is the point of an appointment if they're gonna have you waiting for like 30-40minutes?read more

I am incredibly disappointed by the customer service and will not be returning. After years of…read morebringing my entire family of 8 here, my appointment was cancelled 10 minutes before my arrival today... after I left work early and paid to use the Express Lane since I left work later than planned. I only called to advise that I would be 5 minutes late due to having lost my keys at work. The reply was that they were closing early to get employees home before the ice. While I can understand safety, that should have been a call made this morning!!! The Winter Weather Advisory does not even apply to our area. On the other hand, it's been in effect since 2pm. So, either way, my appointment either should have been honored or I should have been notified earlier of the cancellation! Then I was offered an appointment for tomorrow.... which, by the way, is when the ice will actually arrive to our area! We will be finding a new provider.

My entire family was seen by Dr. Haidar, and I couldn't recommend her more. She was very patient…read morewith my kids, where other locations were not. She also took the time to explain everything thoroughly, and made sure it made sense before moving on. The staff was very friendly and super helpful, especially when it came to picking out a pair of glasses. I highly recommend this location and Dr. Haidar, and I'm excited we've found a new family optometrist.