Had the experience to get glasses at LensCrafters. I went to American Best to get my eye exam…read more Because they always have same day opening. But theirs glasses are not cute. And fall under the old fashion but affordable spectrum. Staff got mad because we didn't want to purchase their frames. We decline the frame nicely and professionally. But, the face and tone staff made was unprofessional. So, I went to LensCrafters to possibly find lenses. I met Santana H, gave her my husband, and I prescription. She directed us with excellent customer service. Her knowledge of the lenses and other options was spectacular. I never had so much fun picking out lenses. And I have never been more educated. Let say never judge a book by its cover. She is great. I look forward to coming back and purchasing more frames from LensCrafters because of the experience I had today.

I made an appointment online and was able to get in the same day. The examination office is located…read moreinside the eyeglass store. The store is located inside the Governor's Square mall. There were several young girls working at the front counter checking people in and out. They were all very chatty and friendly. A young girl did three different eye tests on three different machines. After she was done she took me to the eye examining room to see the doctor. I had to wait there for ten minutes. I could hear all those young girls talking and laughing the entire time. Must be a fun place to work. Dr Patel did my eye exam. She was very thorough and recommended I have a wellness eye exam that would show the layers of my eyes. This was kind of an emergency visit for me because I had developed a problem with my eye while traveling. She was able to tell me exactly what was going on with that wellness test. One of the best places for an eye exam in Clarksville. $99 plus another $30 for the wellness exam.

Well anybody going here that has insurance make sure your eligible for glasses because obviously…read morethey can't tell or don't want to know if your eligible or not they even sent me a card saying I was due for glasses they had 2wks to find out if I was eligible n apparently they didn't they told me I was eligible for both of my insurances when I got there so I went and got 2 pair of glasses n paid some for the second pair which is ok well 2 months later I get a bill saying I wasn't eligible at the time of service n now I owe even more money well if I would've known that I would of only got one pair not 2. Since one pair was basically paid for I WILL NEVER BE BACK!!! very bad business practice

The manager at this location was fantastic. She really went out of her way to help me and my…read moredaughter after her glasses had broken. She was great.

Monica checked us out and was so helpful. The staff was very knowledgeable and friendly. Will be…read morecoming back.

Excellent service, knowledgeable medical staff. I was able to get same day vision exam, which is…read moregreat.

Today, my wife received a call from a debt collector. We've had so many insurance problems with…read morethis location. I've changed jobs probably 3 times since we've been customers. Each time, it was a hullabaloo to change it, then get them to find our coverage. Finally, the thing bringing me to write this review is that they recently sent a bill to collections for services we never received a bill for. Not one in the mail, not one in email, nothing. Once we got that call from the debt collector, it was promptly paid. How hard was that? Hmmm? Stupid business.

I've been coming to eyecare plus for over 8 years for eyeglasses and contacts - between the Antioch…read moreand Clarksville location. Recently the deceptive practices in the Clarksville location have me frustrated with not providing full disclosure of costs and what's covered under the insurance to where I've ended up paying for prescriptions for both glasses and contacts when only one is needed to fulfill the insurance obligations. I've purchased the insurance to cover lost or stolen glasses only to discover it doesn't cover lost or stolen! You have to bring something back to utilize the additional insurance purchased. *update: in fine print at the bottom it says doesn't cover lost or stolen:

Went in for my annual eye exam. My son also uses this provider for his eye care. Very professional…read morestaff, and I was very pleased with the experience. While some professionals will try to upsell you new frames with your new prescription, these folks agreed to use my current sunglasses frames and upgrade the lenses. I am getting new frames and lenses for my day-to-day eyewear. And keeping the old as a spare. Also, I am used to other less than professional organizations trying to sell you a higher priced frame to get bang for their buck. Not Northfield. I very clearly stated I was not interested in fancy frames and they respected that. They showed me modest cost frames and I was able to choose what I wanted very fast . They fitted me appropriately and now I wait two weeks to get my new glasses. I can't say enough about the positive overall experience that I received here. I will be back annually for all my eyecare needs here.

When I developed an eye infection, I immediately consulted my eye professional, Dr. Alyssa Jackson…read more Her contact lens specialist, Trisha Baker, worked with me alongside Dr. Jackson. Dr. Jackson confirmed the infected eyelid, prescribed antibiotics and drops, and explained how to care for the problem. Upon exiting, I spoke with Holly Clark, who filed my insurance claim. Having been a patient of this office, as well as with Dr. Bart Lynn's office, Sango Eye Care, I know our family is in great hands with these professionals. Suppose a person is searching for a new eye professional, whether new to contacts or glasses. In that case, this review will confirm that the team is experienced, listens carefully, and provides suggestions on how to wear contacts or glasses, or offers a referral for those needing cataract surgery. What a great team!

i needed glasses for an upcoming vacation and was met with attitude from Miranda who already looked…read morelike she was having a bad day with the heroes on her lip. If you don't like your job just quit

I'm received awesome customer service from the manager Shaun. It was on Sunday, I was trying to…read moreplace an order. He helped me from start to finish to place an order at another store for pick up. It didn't work out. I placed another order for pickup from the store he work at. My glasses are everything I expected. Thank you again Shaun.

So incredibly annoyed. I ordered my contacts from them again in March. Got them in April. I started…read morehaving headaches and chopped it up to allergies. Come to find out, they gave me the wrong prescription. I called them today to let them know and see how it would be fixed. I was told to come in and ONLY exchange the unopened box. Online it says they close at 6pm. I walked into LensCrafters at 5:28pm only to be told they left a little bit ago. Sad patient experience.

Called to get my daughters prescription as she has lost her glasses and needs new ones however they…read morewould not release her prescription due to her step mother being an ex-employee and the service was provided for free. They now want the service paid for before they will release her script. Meanwhile my daughter has to go without her glasses. Most ridiculous thing I have ever heard. I can see now why her step-mom quit! If I could give them a zero I surely would.