Pearle Vision has been my eyeglass and eye exam provider for about 25 years. The optometrists are friendly and professional and - because I have a family history of blindness from central vein occlusion - I spring for the retinal photos to ensure my eyes are healthy. There is a huge selection of frames, some reasonably priced but I never end up choosing those; with my champagne frames taste and digital progressive lenses, I rarely get out of there for less than $600. You can easily fare better. I recommend checking price tags! Lol. read more

Pearle Vision - My new specs. - Eyewear & Opticians Near Me - Eden Prairie, Minnesota

Pearle Vision's products are vastly overpriced. Their lenses were so far off my prescription they could have been made by monkeys. That was verified by my Doctor. If you have any problems with their glasses, you will not get a full refund even if THEY have the glasses because you HATE them. In other words, Pearle has the glasses and they have kept 30% of my money. I demand my money back! read more

if I could, I would give them a zero I was treated very rude by a eyeglass sale person that has red hair. The prices were outrageous. I went to a store across from them and was treated very well and the prices are very good. I will never go back there again to Pearle vision in Eden Prairie. read more

They want to limit "customers" terribly offended by this individually owned Pearle Vision. PLEASE OWNERS: read how they are turning away customers for now reason. We are well past pandemic stage and I have been to three other PV stores and you are allowed to enter and try in frames. THIS STORE forbids (apparently) you to even LOOK to see if there are any frames you are even willing to WAIT in line to see. Yes. Wait for to see. They only allow those in the store who have made an appointment or are willing to wait un line until a rep can "be with you" while you look at Frakes. The other stores allow you to look and add glasses to a tray that easy they clean the ones you tried on. This was my third visit to this store to see frames they had that other locations may not. They do not communicate how this works except yo wait for next assist. I already had on mask as I need to wear when out in public. But you do need a mask. Well I guess SOME do as some folks with kids entered and were not told to wear a mask they were picking up a t thr desk but they were inside thr store soo...??? So again I waited and after two people left I thought I was next. Then after waiting a few min I asked thr desk person if the person was coming since I was next and had been waiting, more waiting. She then advised that person went on break. They only had two workers (one was the assist. Mgr who I later wanted to speak to as my wait got longer and longer for NO REASON!!!!) So one customer. The assist Mgr helping her. One on break and gal at desk. Some came and went after seeing I was not helped and standing. One lady came, left and returned later and sat to wait. Meanwhile I am still waiting. When asked how long that person was going to be , how long is thr break ? Amd was yold 15 min. Since i had plenty of time to wait I was on phone with a relative who heard the whole encounter. I was giving word for word play of the events. It was quite annoying the level of nonchalantness they had and the air of "we could care less"!. Again owners just to let you know in this time frame which I need to confirm my my phone minutes was like 1/2 hour at this point as foe me it was a matter of principle! They should not be able to treat potential customers this way and hello.... you are I side a MALL! I never took my mask of. I told thr Hal at thr desk before I committed to spending any more time waiting I wanted to look see if they even had thr frames I wanted to see. She had I guess went back and told the other employee I was talking bad about them on my call but I was just giving a play by play so if your store looks bad that's on you! You should instead of talking about me you should discuss how your store could function better to meet customers needs. As you continued to turn many people away and do seemingly little work. Bad work ethic. Bad communication and organization. The "assistant manager" I believe was her title finally came over and instead of offering to help said the desk gurl was upset and in thr bad so now the other worker was not going to assist me. So then she said they were not going to service me (which they up till now had not been providing me service at all! I ask why she could help assist since she had been speaking to see I gave my side of this entire experience and if anyone should have been upset it should be me. I'm the one who after 3 different attempt to see frames at this store had been unable EACH time!! She also claimed I had during my call called the girl a name which was 100% not true and I told the assist Mgr that. And that I was now extremely offended and should get an apology as that was not true. The assist Mgr explained their policy as I wondered why not just allow me to try on the glasses like all other stores do? I'm sorry but it's a eyeglass store folks. Amd that I even explained I was going to look only (no touch ) and told thr Mgr that when I went to look. So why is this girl crying and "upset"?? That is on her and nothing to do with me. I can speak my story on my phone and that is not illegal ? I assume she made up that bit about me calling her a name to made her coworkers have more sympathy but that was untrue and she and my relative on the phone knows it!!. So I told her I was calling mall security! She said they have had "trouble" in this mall. I'm of color but I'm not "hood", I had no weapon, was my skin color all it took??? Wow. They need better store policy! They need better staff training! They need diversity training! And the owners need to watch video on how many potential customers they are losing. They just lost this one for likely $800 glasses!!! I did go to security office who advised me to report formally which I will do. Oh and lastly the 1(one) customer that was helped during this time chatted with me when I left the store she liked by boots super nice lady so I must not been much of fuss????? read more

Pearle Vision - Never will I ever!!! CUSTOMERS BEWARE OF WAIT! - Eyewear & Opticians Near Me - Eden Prairie, Minnesota

Eden Prairie to Minnetonka location. I had so many changes to my prescription. All out of my control. They, PV could have made it a nightmare for me. Diagnosis alone was a shock. Times like this you just need help, guidance & compassion. Jessica went above & beyond in this holiday season to do what she could for me. She even found a store closer to me, transferring my information. After a full day of insurance and physician battles, it was such a load off my shoulders. I just wanted to see and keep my job. Thank you, Jessica! read more

I am a huge fan of Dr. Jennifer Scott. Our whole family has been patients of hers for more than 10 years. She's very patient and kind, and does her work with a genuine smile. The staff is knowledgeable and helpful. I wasn't able to find the specific size I needed in the frame that I really liked. They looked the frame up to see if it was available in the size I needed and it was. It took extra time to find out all of the information, but they took that time and were successful. Pearle Vision has never disappointed me with their styles of frames. They keep up with the latest trends in eyewear and the prices don't break the bank. Plus they accept our coverage with VSP, which makes our savings even greater! Keep up the great work, Pearle Vision! read more

Overall the staff were nice but this was my first time getting contacts and it was a frustrating experience because I was never explained the steps and that it was an extra charge for the fitting of the contacts I wish that things were explained easier read more

I use my regular ophthalmologist for my annual eye exams. For my glasses and contact lens fittings, though, I go to Pearl Vision where Dr. Scott does an expert job. I'd pay more at the ophthalmologist's office for a fitting done by a technician. Dr. Scott did a wonderful job and was very friendly and engaging. The Pearl staff took all necessary Covid precautions. I felt like a valued client. I would highly recommend this location. read more

I was actually pretty nervous about making an appointment to go and get a yearly eye exam done here considering all the negative reviews that were left for the Eden Prairie Pearle Vision. However I cannot say enough positive things about this location. From the time I walked in everyone seemed to be so positive, friendly and welcoming. The receptionist team were great, I felt like the doctor who examined my eyes took the time to make me feel relaxed and did not rush through my appointment. I would highly recommend this place to everyone! I will be back next year for sure! read more

If you love eyeglasses, THIS is your place!!! Background: I've been going to Pearle Vision / Eden Prairie for my yearly eye exam since I moved from NYC five years ago. See the nice doctor, order my contacts, blah blah blah, walk away until next year. But recently, I stopped by and asked KATE if they could take any of my old vintage frames (that I purchased in the 90s) and put in my prescription. She said yes... and WOW WOW WOW was I impressed. Not only did Kate and Caroline (who does the tech work) geek out with me when I brought in a box of my vintage specs, they also took the time to help me select which frames to wear again. They cleaned up my old frames, replaced the rubber pieces on the end of the bows and finessed my vintage Matsuda's and Kata's into glistening works of art!! Giddy doesn't express how I feel. So don't feel obligated to buy a new pair of glasses. Bring in an old pair that you love (or ones that you picked up at an estate sale) and for a very reasonable price, Kate & Caroline will replace those lenses with your prescription...even if they're just readers. And they'll do it with a smile and a shared passion of eyeglasses!! read more

Pearle Vision - Vintage Matsuda eyeglasses. Look like Oliver People's but they're not. CLEANED UP like the day I bought them 30 years ago!! - Eyewear & Opticians Near Me - Eden Prairie, Minnesota

Very friendly environment along with a wide range of styles to choose from. Was in and out in a jiffy!

Service is friendly and helpful, and they're also very patient with questions and indecision. 5 star service. But pricing seems to be random and fluctuates too much, and with many numerous options it makes it confusing to get what you want specifically. Overall I'm a repeat customer and will continue to be. read more

From the front desk receptionists to the doctors and glasses technicians, my mom and I both had wonderful experiences at the Eden Prairie clinic. All of the staff were very friendly and helpful. Mel was awesome at helping us to find the perfect glasses for the perfect price! We love our new glasses and are very grateful for Mel taking the time to work with our insurance and making sure we understood the process. I would highly recommend the Eden Prairie Pearle Vision!! read more

I have had eye exams at this Pearle Vision 3 times over the past 3 years, and purchased 4 pairs of glasses from them. They are a higher end optical shop, but in line with other quality shops. Dr. Scott is a great optometrist, and has helped correct a couple issues with my vision that doctors at clinics did not find. I placed my trust in her for all eye issues I have, knowing she will refer me elsewhere if needed. Pearle staff has worked to ensure my satisfaction with every purchase. They have remade lenses at no cost when I wanted adjustments made within the first 30 days, are willing to adjust frames whenever I come in, and have always treated me professionally. read more

My husband and I went to this EP location prior to the lockdown. Dr. Scott and her staff were wonderful. The selection and fitting at this Pearle Vision went very smoothly. I took their selection suggestions and am very pleased. At lockdown, our glasses were shipped to the Minnetonka store. Knowing we couldn't get them fitted we picked up our 3 pair of glasses and went home. I have never been happier with my glasses and wear them every day. Yes, they need minor adjustments, but I am thrilled with how well the prescription fits. After being burned at one of the big box store eyewear stores 2 years ago, I will only go back to Pearle from now on. Perfect! Thank you Dr. Scott and all your staff! read more

Great selection of frames and terrific customer service. My husband had an excellent eye exam with Dr. Scott. Trudy then helped both my husband and me select the perfect frames for our new glasses. read more

I love Pearle Vision at the Eden Prairie Mall. I had to reschedule my appointment a couple of times and they were very understanding and accommodating. The staff is very friendly and knowledgeable. My Optometrist, Dr. Scott was caring and thorough with my appointment. Ben (customer service?) helped me find the glasses I wanted and was completely friendly and knowledgeable about product & offers! I truly appreciate the service I receive from Pearle Vision, Eden Prairie. read more

The process for Covid 19 was easy and carried out flawlessly by the staff. My optician Josh was knowledgeable on the fitting requirements and was a huge help on deciding on new frames for my new prescription and explained the process and timing of delivery. read more

I have been going to the EP Pearle for a few years now. The staff is always helpful and friendly. Very knowledgeable about their fields and I really haven't had much of an issue with contacts/glasses from there. Sometimes a glasses adjustment when they fall down my nose but that is quick and no charge. Their online scheduling is very handy as is their hours. Jennifer Scott is awesome and I try to get appointments scheduled when she is there. Also they have tons of deals and rebates. This time my contacts are only going to be about $100 (after insurance and rebates). Thanks for great service! read more

About a year ago I got glasses. I was nine years old and didn't know what it would be like. I went to the pearle vision and had Dr. Bush as my eye doctor. She was super nice and made sure I knew what was happening the entire time. Overall it was a great experience. read more

Overall, my doctor was super friendly and nice. That is about the only good thing that saved my experience. Walking in, the associate that helped me gave me my paperwork and in the middle of me asking a question about insurance, she walked away to help a man who walked in. She interrupted my question and said she would be back. She never came back to the front, and the doctor came out to get me after ten minutes. We both were unsure what paperwork was completed and what else I needed to do. During mid exam, I had some time to wait for my eyes to dilate. The doctor told me an associate would come out to help me look at glasses options. The new associate was nice, and said she would help look for some options for me. I proceeded to try some on, and she offered me two options and then walked away from me and never came back. I actually had to go find her once I remembered I had my original insurance question. When the exam continued, the machine we needed didn't work and my doctor and I went into another exam room. The thing is, that one didn't work either and we had to go to another room again. Concerning that 2 of the 3 exam rooms, some of the equipment doesn't work. So the worst part is I left the store, with what I thought was a copy of my new prescription. My eyes were dialated so I didn't bother reading it. I got home and once eyes returned to normal I realize that they had put my information all under the wrong person and I now had a whole sheet of some random woman with her home address and phone number. I believe this is a HIPPA violation. I called back to figure out if the prescription was right. Luckily a nice guy name Ben was super helpful and emailed me my info. Overall...nothing really was professional about this place. Credit to the doctor and Ben who were great though. read more

Went in for my first pair of eye glasses today. The service was great in helping me pick out and try on frames and checkout was simple and fast. They couldn't find my insurance (assurant health) but other than that they were very helpful to me as a first timer. read more

I happened by this vision center while shopping at Eden Prairie Center. I stopped on the off chance they had a Vision Exam opening, which they fortunately did! Dr. Jennifer Scott was upbeat and knowledgeable and very understanding. I had a great experience picking out my glasses with Jessica who was very friendly and helpful. They far exceeded my expeectations. Good choice variety of affordable lenses. I will be returning! read more

I recently went in for a new pair of lenses and I honestly have no complaints. I was able to walk and and schedule an eye exam that same day with ease. When I searched for the right frames I was able to browse comfortably without being questioned or being influenced to choose any certain brand. I was also able to pick when I could pick them up without any issues. Really a great experience with none of the hassle I've had at other stores. read more

The my were very helpful, and knowledgable. Great service. Can't wait to get my new glasses!

I had had it with Pearle Vision at another location. Due to their mistakes and repeated problems I said I would never do business with Pearle Vision again. However, we moved to Eden Prairie and reluctantly I decided to try the Eden Prairie store. What a difference! They did a wonderful job helping me select new glasses and replaced a lens that had fallen out of my last glasses at no cost. On top of that, the price was far less than I had paid at the other Pearle and my new glasses were from the same top designer I had used before. The staff was awesome, the product was top notch and I highly recommend them. read more

I went in last week for an eye exam and desperately needing new glasses since mine were very old, very ugly and scratched! Without knowing what I was looking for, the team at Pearle Vision EP Center helped me find a beautiful new pair of glasses to see while I drive, watch TV -- very stylish and affordable. They were patient while I took 1 1/2 hours to try on dozens of styles, AND had my glasses ready the next evening. I set up my exam online - waaaay convenient - and was happy with the results. Plus the easily took my insurance. No hassle. Great service. I'd go back. :) read more

Oh goodness, you could not ask for a better location to get glasses. Walking in I was greeted with a warm smile and hello. I was let to Maggie. She is great, she listened to what I wanted and was aware of my concerns. She found me the perfect frames and processed my order. I felt so lucky to fine someone who really cares about her clients. I can't recommend Pearl Vision higher. Go there. read more

So just to start off I would never take my family there ever again. The managers name is Maggie she represented herself as the owner when we started having problems with billing. My bill was 160 and it should have been billed through my insurance and they didn't file it correctly and so I had to keep calling back to resolve the issue it's still not resolved. Then she want to tell me that I actually owed her 560 and that is not what my billing statement says. She was rude and yelling and screaming all because she kept getting told that she needed to contact the insurance company and here's the correct information just incase they got it wrong and this all started because people were delivering messages correctly to the right people when it was asked. My fiance then called after she got done telling me not to call back again just to make sure we were on the same page because she said she was gonna wipe out all charges .he didn't even get to talk to her She started screaming and yelling hung up on him several times and then said she was gonna call the cops because hes trying to get a written statement saying that she was going out right out the charges. So I decide call corporate and go up the line now I'm waiting for a regional manager to call me back and this is gonna go a lot farther at this point she was so rude so disrespectful. I've gone to prearle visions for years I've never ever had a problem with any of them before now. Just so everybody know Maggie works also in minatonka so when you have issues with your billing as probably in one of her locations. I'm hoping good things will come out this. I'm gonna be requesting that the money I spent on a contact exam will be refunded as well because. I'm just recommend anyone that's looking to get their eyes checked and needs glasses or anything should not go to any of these locations I like just beg you to pick somewhere else. Somewhere that doesn't have rude and arrogant managers who can't give you your prescription sheet on paper.its just so sad that people lie.like she does but it has been vrought to the reginals attention and know the publics. read more

I have been going to Pearle Vision in Eden Prairie for years. Dr Scott is amazing and takes the time to explain everything. Glasses are expensive but the service is great. read more

Just bought 2 pairs of sunglasses. It was a through, quick and professional experience!

They couldn't spell my first and last name right and they got my birth date wrong over the phone too. Good quality glasses. Reasonable price. Looks like this is a new and improved store front. I went to pick up my glasses and the guy was confused that I needed something different. Still not sure if they have my insurance info right after I gave it to them. Average I guess. Dr is good. Good customer service but they are ditzy. Maybe a bit more costly than Walmart but better quality. read more

We have used Pearle Vision several times for our exams and purchasing new eyewear. Their input is helpful when choosing frames and explaining cost and insurance information. Always helpful with questions we may have. Friendly sales consultants make for a great shopping experience! read more

I had a great experience here! The staff were very helpful and even gave advice on the best glasses to fit my face frame. My glasses were ready in an hour and have been working out great. Two thumbs up!! read more

With so many options out there, take a minute to ask why you would allow a place like this to take your money. I bought a pair of Silhouettes just over a year ago at this store. The temple piece broke, and it was clearly a quality control problem. Pearle said it would cost me $107 to fix it. There are a dozen online repair businesses that will laser weld these frames for less than half of that. "Oh, but we replace the whole temple piece," they said, "that's why it costs more." Blah, blah, blah... I didn't feel good about the cost when I bought those glasses, and I just feel stupid even going back in there. I should have known better. Pearle, wake up: if you want to charge premium prices, then stop treating your customers like idiots. read more

I went to Pearl to discuss readers and progressive lenses. I use readers for work and need them for the computer. I wasn't sure how I would like the progressive lenses and the sales associate was quite adamant that I would love them. She had only good things to say about them. I said I would try them because she said IF they didn't work for me, they would take care of me. They cost me $500. I was taken back that they were so expensive but she said it is because it is a progressive (multi prescription lens versus single lens). These glasses were about $200 more than if I got the single prescription. So.. the progressives didn't work for me and gave me bad headaches. I went in today to get my single reader prescription. Jessica at the Eden Prairie store said they would be happy to change these out to the single lens but I wouldn't get any of my $200 back. Her response was basically they were doing me a favor exchanging them at no charge. I told her I would have went with the single lens to begin with if I knew that. She kept saying it takes a while to get used to the progressives (she kept telling me about her "Dad" and how he wore them non-stop for a week and they just clicked with him), but I told her they gave me bad headaches. Didn't matter to her, she had minimal customer service skills. She didn't offer to talk to a Manager to see what they could do or anything. I am so disgusted with this whole process and how they strongly suggested I get the progressive lens and didn't back up the decision if they didn't work for me. I should have kept my $200 and went with the single lens. #sounhappy #poorcustomerservice read more

I visited this Pearle Vision twice and both times, I was greeted by a pleasant employee. They told me about their specials and asked questions pertaining to my needs. They offered suggestions of other frames as well as their opinion on them, but also let me choose without pressure. Both visits were beneficial and I did order my glasses there. read more

I recently scheduled a eye exam. 3/21/14 - I was very impressed by the professionalism of Dr. Scott, she was very nice and very good. Did a great job. Got fitted for both my new glasses (which I bought there) and my contacts - Jim was the gentleman who helped me pick out my new glasses, he was very helpful and knowledgable. It was tough trying to pick out a new set of glasses and a new style..but we found a great pair, for a great price - RayBan's $180.00. I would highly recommend this store... read more

The service I received was great! They do seem to be short staffed because when you go in you will need to wait for an associate to assist you. Once you do get an associate the service is great and they take there time with you and you don't feel rushed. They worked with me to get the price of my glasses within the amount I had in my FSA account and still be able to get the glasses I wanted. read more

I have had great customer service at the store both times that I have been in. The first time it was to compare glasses and prices. The second time to order my glasses. Trudy was terrific in helping me make the choice and in explaining about my glasses. This is the first time needing to wear glasses, so I was clueless. read more