Nipha was great! She looked up my provider before I got there and crunched the numbers for me to make the most if my insurance benefits. The selection is decent, I mostly wear contacts but found some nice back up glasses. I was in and out fairly quickly with Dr. Mai who was also wonderful. Nipha made some suggestions but was never bossy, just totally helpful. Don't know who the other reviewers were complaining about because I would go back. read more

I have been to quite a few optometrists in my life. I had lasik about 12 years ago and went to the eye dr regularly before that and then have gone fairly regularly after that, not so much to check my vision, but to check my eyeball health. Dr. Nguyen was great. She listened to me as she set everything up. She multitasked well moving me through the eye machine tests and looking at it carefully, but chatting pleasantly in between. I felt like it was a really efficient visit and she was able to tell me what my vision problem has been at night whereas other eye drs have just told me there was nothing wrong with my eye and my vision was fine. She has actually corrected something with a very low, easy rx that will make me a safer night-time driver. read more

My old glasses just weren't working anymore, Dr. Crowell took the time to make sure everything was perfect. He truly did an amazing job, and my prescription is dead on! The staff there are amazing as well, very kind and friendly. Katie was super helpful, she helped me find a great frame and ensured that they had a perfect fit. Very happy with my experience! read more

I too would give negative stars if I could!! I went in with a pair of broken frames and good lenses that I needed swapped into my spare frames. The lenses were perfect, they just needed to be moved to the spare frames. She took both away with her while I waited and brought them back with the lenses swapped over, but they were very dirty. She sprayed some stuff on them and rubbed them, but they were still a little hazy. I went back to work and realized she'd heated the frame with the lens in it and melted the anti-glare coating. They were ruined. I took them back in and the lady who did the swapping was very apologetic, but the woman who came from the back, (dark hair, chunky, about 5'4") said that it wasn't their fault, there was nothing they could do about it and didn't even apologize. She refused to do anything to correct a situation THEY CAUSED. I went in with perfect lenses and left with lenses damaged beyond repair. I had to go to another place and get new lenses made to the tune of $179.00 and wait for a week to 10 days, while wearing old glasses that give me headaches. Don't trust them with your glasses!! read more

After an eye exam, I was charged an additional charge. When I received my insurance claim, the additional amount I was charged was not noted on my insurance claim. After speaking to the insurance company, I called Pearl Vision in Issaquah. I was told they could not resolve this since the doctor had left. Watch out! read more

I'm always nervous getting my eyes checked out because I don't want to be there and would rather be doing something else. Walked in and was surprised. Place was pretty busy and these 2 ladies were awesome. Smiling and friendly even through chaos. What I liked the most was a man said "can we hurry this up" Pearle woman replied "We take your vision very seriously and we want to make sure we get this right so please bear with me another 3-5 mins" After that I thought yeah lets not just rush this process. They were great got my eyes checked and still 20/20. I didn't need to buy glasses but if I did I would come back and hope these ladies were here when I did need to. read more

Pearle Vision - Optometrists Near Me - Issaquah, Washington

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Short version - I ordered two pair of glasses, one daily wear and one sunglasses. They made both lenses incorrectly. Long version - when I got my glasses, it felt like I couldn't focus correctly and was having trouble with my eyes even when I took them off. It was my first time with glasses so I didn't know what was wrong. After 2 days I went back to my eye dr to see if my prescription had changed. He checked my eyes and said it was the same thing he got a couple weeks earlier. He then checked my glasses and both were wrong! The power was correct, but the axis was wrong. I took them back to the Issaquah branch where Boris helped me. He tried to convince me they were correct, then tried to blame it on me saying my prescription was slight and I shouldn't be having those types of problems. After taking me outside and making me try the sunglasses on again outside, I explained that I wasn't going to keep them, or get another pair made because they already made 2 out of 2 wrong. He then refunded my money. I read the reviews and figured it wasn't accurate, but it is. Stay away from this place. read more

The optometrist and staff here are outstanding. They demonstrate a real love for what they do. I was treated as an individual raher than a number. Personal and customized treatment witha care for what I need. They know their stuff and it shows. They made me very comfortable. Thank you. read more

RUDE! The lady that answered the phone was everything BUT friendly. She interrupted me multiple times as I was trying to give her information. She would never let me finish my sentence and then would ask the same question AGAIN! Extremely RUDE. If my insurance was accepted somewhere else that was close, I would never go here again. read more

I went to get my eyes checked out today since they have recently been feeling very fuzzy/blurry and felt I should finally get a prescription since I have gone to two other places a couple years ago and both have recommended a prescription. I go in today and the optometrist rushes the whole procedure. It lasted 5 minutes and she ended up telling me that my eyes are fine and are just dry. I beg to differ since I know when I was reading the letters on the screen, I know a couple of them were wrong since my eyes were too blurry and I ended up guessing. She wasted my money, it cost me $155.00 and I ended up not getting a prescription, so my time was wasted and so was my money. I do not recommend going here since they rush your entire appointment. read more

Worst experience ever. Never ever ever go there .... I had ordered for a RayBan non polarized prescription sun glasses, picked it up at the store and to my surprise they were not orginal rayBan glasses.... Called them up and they say "This is what you paid for... " my insurance pay 200$ for the frame + 100 for the lenses.. and this is what they give me... DO NOT GO THERE ...... read more

What a cool little place. Nipha/Marjorie were awesome to work with. I can see again and I am Styling!

this place is terrible! they are in my network, so that's why i decided to go here. they were very rude, lectured me on my eye habits and didn't correctly bill my insurance, resulting in me losing $75 in benefits. one lady in particular is very mean to the customers and her co-workers. i will never go back! read more

My experience with Pearle Vision, Issaquah has been nothing but horrible. First, I went in for a new contact Rx and left with a Rx that was worse than the one I went in with. I am confused on how the optometrist could get the Rx so wrong. Since I am near sighted, I did not notice until I was driving home and could not see the signs properly. I went back in the next day and got the proper Rx. In order to make sure that the contacts were truly the correct Rx, I wore them for a week before ordering, which was recommended. A week or so later I called in and ordered the contacts with the new Rx. I then went to go pick them up a few weeks later. The next day I put the new contacts in and noticed when I drove that day that they were the wrong Rx. Unfortunately I had thrown away the last pair of my correct Rx. I called Pearle Vision to let them know about the mistake. I was told I would get a call back but after 8 hours of waiting I called them. I told the lady who answered what had happened and she was extremely rude and short with me, trying to make excuses. I found out this lady's name is Virginia and she is their manager. The fact that their manager speaks to customers the way she spoke to me is appalling. She then put me on hold while I was in the middle of a sentence and handed me off to the original lady I had talked to. I was then told that when I had called to order my contacts, they had not written down that I wanted to new Rx. She implied though that I had not actually called which is a complete lie. I was given excuse after excuse with out an apology or a "yep, we messed up." I then asked about getting a trial pair to hold me over until the new Rx gets in. I was told that they did not have my Rx in stock. I asked if they could get it from a different store and I was told that is not likely. This is completely unacceptable to me. They gave me the wrong Rx and now I have to wear contacts I can't see out of for 2 weeks. So where is their responsibility? Where is their commitment to doing what they have to to make things right? It's not like this something excusable. I need to be able to see! I am extremely disappointed in Pearle Vision for hiring Virginia as a manager and for not doing what is necessary to make things right like get me the proper Rx so I can see for the next 2 weeks. Do not do business with them. It will just cause you frustration. read more

absolutely terrible experience! i spent much of the time during the exam being lectured about how long it had been since my last exam as well as for not bringing my old glasses. I was also lectured for not knowing about a condition i had... ( i had never been told i had this before). I had also requested contacts, and sonce i had never been to a pearl vision before they insisted that i needed to sit through their instruction on how to saftly handle the contacts ( told me not to put them in my eye if i dropped them on the floor 5 times, no joke) and then demonstrate that i could insert and remove both sides 2 times. not a problem except for they want u to do it sitting at a desk doing it THEIR specific way using this little tiny concave mirror while the sales assistant jabbers in your ear constantly. i ultimately got so frustrated that i got up and left without purchasing anything, glasses or contacts. And "because i didnt finish the instruction" they refused to give me my prescription. read more