If I could leave zero stars, I would. I have been a Pearle Vision customer for years, and this Sahara and Cimarron location used to be the one place I trusted. I previously had a great experience with Chris, one of the managers, and even gave this location praise because he helped correct a serious issue I had with my lenses and frames in the past. That is what makes this experience so disappointing. This is not about normal scratches. This is not about me being careless with my glasses. These are visible stress fractures in both lenses. I drive for a living, so my glasses are not optional. I need them every day, and now I am looking through fractured lenses that cause discomfort and make something as basic as driving more frustrating than it should ever be. This issue has happened more than once with Pearle Vision products. In the past, I was told there were known issues with lenses, materials, manufacturing, and even the wheels used to grind or bevel lenses. At the time, I was told those problems had been corrected. Chris previously replaced my frames and lenses, and I appreciated that because it felt like someone actually cared about making it right. Fast forward to my most recent pair, and the same type of problem started again. Stress fractures began forming in both lenses after only about two months. I am extremely careful with my glasses. I keep them in their case, I do not expose them to extreme heat, I do not abuse them, and I clean them with soap and cold water. There are no normal scratches causing this. If I had dropped them, damaged them, or caused this myself, I would take responsibility and simply buy new glasses. That is not what happened here. Today, I stopped into an outside eye care office and asked a simple question about why lenses develop stress fractures like this. The optometrist examined my glasses, popped the lens out, and immediately pointed out the problem. He explained that the lenses were slightly too large for the frames and were sitting too tightly. He also pointed out that the inside of the frame did not appear to be properly finished or smoothed, and that rough contact along the bevel area could contribute to micro-fissures starting at the lens edge. Once those stress fractures start, they can spread. He even demonstrated what a properly fitted lens should feel and sound like when it comes in and out of a frame like this. Mine was not smooth. It was tight and clearly under pressure. After hearing that, I called Pearle Vision because at this point I did not want another temporary fix. I wanted a refund so I could take my prescription and go somewhere else. The woman on the phone looked at my file and told me I was past the 30-day mark, and since the glasses had already been replaced once, they likely would not do anything. I asked about a refund, and she said I would need to speak with a manager. Then she put me on a brief hold and came back saying there was no manager available until Monday. I decided to go in anyway just to get my prescription and be done with it. When I arrived, Chris was there. I was surprised to see him, and he was surprised to see me. That matters because I had just been told no manager would be there until Monday. When I explained what the outside optometrist told me, there was no real interest in resolving the issue, replacing the frames, offering a refund, or taking responsibility for what appears to be a product and fitting problem. The response was basically that they did not know what was causing it. That is unacceptable. I have spent money with Pearle Vision. I trusted this location. I gave them multiple chances. I was patient when earlier issues happened. But at this point, this has become a pattern: lens problems, stress fractures, product quality issues, and now no meaningful resolution. The most frustrating part is that these glasses affect my daily life. I need them to drive. I need them to work. I need them to see clearly. Instead, I am stuck looking through fractured lenses while being told there is nothing they can do because of a 30-day policy and because they already replaced them once. That is not customer care. That is not standing behind your product. That is not acceptable for prescription eyewear. I will not be returning to Pearle Vision, and I would strongly warn anyone having repeated lens issues, stress fractures, bubbling, or frame-fit problems to get a second opinion from another eye care professional before accepting blame for something that may not be your fault. This experience has been heartbreaking, frustrating, and completely unacceptable. read more

See all

Love my new glasses! My old frames kept breaking, but Tara helped me find durable frames that fit great and matched my style. The staff was friendly and helpful every visit. Highly recommend! read more

Pearle Vision - Love my new glasses! Tara helped me find durable frames. Friendly staff and great service. Highly recommend! - Optometrists Near Me - Las Vegas, Nevada

The absolute best! Ms. Kopolow is amazing, friendly, courteous, charismatic and super knowledgeable. Also has a supportive team. I couldn't ask for a better doctor. I'm coming back here with my young ones as she seems to be able to take on the task of all her patients swiftly. Thank you Pearle Vision. read more

See all

I filled my paperwork online well in advance on my visit however, when I got there, I was asked to fill out the paperwork again. From the online forms, it is evident that certain additional exams for your retina or other things are completely optional, and you don't have to undergo those exams. However, the lady at the front desk put them down as part of the visit which brought my co-pay from 10 to over 50 for the same visit. When I asked her why she selected those services she said that they're part of the eye exam for wellness. I said OK but are they mandatory? To which again she responded they are part of the wellness of the eye exams. So I asked again. And she said "no." Because I'd already filled out the paperwork online I knew that I could opt out of it. So after second thought, I decided to not give these people my business because it was a deceptive technique to add services to my visit without my consent and just trying to nonchalantly make them pass as part of the visit. This is mostly infuriating because of how hard certain people have to work to make those extra 50 bucks. No ethics. read more

Out of all the pearle visions ive been to, this is by far the best location. Their store manager kris and the doctor that saw both my son and i, i believe her name is kara, were both exceptionally great! The doctor explained everything to me and my son very well. She even made my son feel confident about his astigmatism by reinforcing that being different isnt bad at all. When we got out of the appointment, the manager kris had already picked out glasses for my son just from the small conversation we had before being seen. He believed my son would have like it and he guessed right! My son loved those frames the most. He also helped answer any of my questions i had being new to the optical industry. Its worth the wait to talk to him imo, hes very informative about everything and very kind! It sucks that this location is getting low ratings due to issues out of their hand, like the call center and/or a long wait time. The times ive been there, it was only kara working and because shes very informative and thorough, im not surprised if her patients are asking her all kinds of questions...making the wait time even longer. However, i cant vouche for the other employees....every time i go i only make sure to talk to the ones i trust and that is kris and kara. read more

Customer service SUCKS HERE!! I have been waiting for over 25 minutes and I had an appointment! They have me waiting while they put a walk in customer before me! I would not recommend this place if you have a schedule as they DO NOT CARE YOU ARE SITTING IN THERE CHAIRS FOREVER Ebony and Kara are great but they def need help with there front desk customer service and etiquette read more

Pearle Vision - No customer service hasn't even returned my ID and insurance cards been here now for 30 minutes - Optometrists Near Me - Las Vegas, Nevada

The entire team was so kind and efficient! Had back-to-back appointments with my daughter and we were both finished in an hour. Dr. Kopolow is so kind and explained everything so well! Will definitely be my eye doctor going forward. Thank you for making it a pleasant experience. read more

I'm a long time contact lens wearer and have been getting regular eye exams for over 10 years and this was unlike any experience I've had before. As a new patient I asked twice before my exam what my total cost would be and was clearly told $50 ($40 contact exam + $10 copay). Based on that I proceeded. After the exam I was then told there was an additional $80 charge due to astigmatism which was never verbally explained beforehand despite me confirming pricing multiple times. There was also a heavy push for additional tests and add on charges throughout the visit which made the experience feel more sales driven than patient focused. Combined with the surprise fees it felt like I was being blindsided and then made to feel at fault for not catching every detail in the fine print even after asking directly about cost. While I was discussing the issue with the manager a front desk staff member interjected and said "well she signed the form" even though no one was speaking to her which felt dismissive rather than helpful. The manager did ultimately help resolve the issue which I appreciated but the situation never should have escalated that far. I was also told my frames would be ready the same day and never received a follow up call. Maybe I caught them on a bad day but overall the lack of transparency and how concerns were handled left me uncomfortable. If you do come here make sure to read every single part of every document because verbal explanations did not match what I was ultimately charged and paperwork was later used against me when I questioned it. I would not personally recommend this office read more

Made an appointment and took a half day off work to attend. Show up for my appointment and I'm told they can't find my appointment. When they look further into my account they say that the call center representative canceled my appointment because I called in and canceled. Why in the world would I show up to my appointment if I called to cancel it? They tell me I can be fit in, but I'd be waiting at least an hour. Do you want to sit and wait for an hour when you made an appointment already? They have wasted my time and they have wasted my money because I had to take half a day off of work. Completely not dependable. Action should be taken against the call center worker who canceled my appointment for no reason. When I called in to make a complaint to the call center and was transferred to the supervisor she told me that I called in and cancelled 20 minutes after I called to make the appointment. I offered up my phone records to prove that I never called in. Absolutely ridiculous. Time to find a new place for me and my 4 kids. read more

Pearle Vision came to the rescue on Sunday (when my normal eyeglass place and so many others are closed). The lens fell out of my glasses before I went shopping. I couldn't find the screw that came out so there could be no attempt to do a repair at home. After shopping, I checked Yelp for opticians and started seeing all the Closed Today notices for the hours of several. I got to Pearle Visions and saw they were open and it was on my way home. I was greetd warmly when I went in. I asked if I could pay them to put ina new screw. They could and I was told there would be no charge. I had a seat while the young man took the glasses into their work room. A few minutes later, he came back with them fixed. There was no charge but he got a tip for this quick work (Pearle Vision, if that's against policy, I really went somewhere else). Thank you for making life so much easier. Using my cheaters is only a last resort for me. read more

See all

Went in today for a yearly checkup & when being checked out they told me we had a balance from a year ago. When I told them that everything was paid for cash when we went home and they added something else to our balance After we left. How is that even possible to add a fee after the patients leave? And not call us or send us a bill or something just wait a whole year for us to pay a balance that we weren't aware of until today. A WHOLE YEAR LATER!!!! read more

10/10 definitely recommend this place everybody is friendly! Huge Shoutout to Destiny she was a very much was a huge help very patient with me as she trained me to put my hard lens contacts! Regardless the amount of attempts we had to do lol she remained patient and calm. See you guys next year! read more

Drove all the way across town specifically for a weekend appointment but was informed that they could not see me as they could not verify my insurance on the weekend, despite the fact I provided my information online when I initially scheduled my appointment during the week. Really annoying and inconvenient!! read more

Had a horrible experience at the flamingo and ft Apache location so me and my friend decided to try this location for a better experience. Alondra was amazing!! Listen I took almost an hour to decide and she was so patient! I absolutely love the pair I select but they also had so many cute frames to choose from.would highly recommend this location. read more

Pearle Vision - Optometrists Near Me - Las Vegas, Nevada

Kevin at front is clear and informative! Kara kopolow great optometrist!! Always willing to answer any questions!

Kevin was absolutely wonderful. He was very professional, engaged, positive, and kind. He talked to my son throughout the appointment and made the appointment fun. He's a quality employee and we hope to see him on our next visit! read more

First of all WE LOOOOVEEEEE Dr. Kopolow!!! 100 stars ! The staff was amazing and super kind and my kids loved them to pieces. When my 3 yr old started crashing out they were patient and I really appreciated every single one of them. Dr Kopolow explained all 4 of my kids results and I am thankful for her as well. THIS PLACE IS THE BEST! read more

Location: Rainbow Worst service I have ever been a part of. It takes them more than hour and a half to do an eye exam WITH APPOINTMENT, every other place I have ever been to finishes it in under 15 minutes. Everything is overpriced and they try to rob you by suggesting extra exams that wont do anything for you. DO NOT WASTE YOUR TIME. read more

Honestly I didn't want to write review so I spoke to one of the doctors about my treatment. That didn't change anything in fact probly made it worse. I had my eye exam for contacts in early March and still waiting for my contact lenses. No updates on anything. The staff is unprofessional and do not communicate with customer and with each other. Worst service ever. read more

Staff is very monotone and not very excited to have us here at the office. The doctor is cool but not enough to make me want to come back. I e been to better offices that are way more excited to have business. Bathroom is gross and flooring is dirty too. It's over all okay, I guess. No one was rude or mean. read more

Horrible service. Rude staff during check in. Took over 30 minutes to check in and then waited for the do for 40 minutes in the back office after my intake... I gave up on waiting for him and was tired of hearing 'he will be with you soon'. They did this same thing last year and I said I would never come back. Should've just listened to myself and saved 2 hours of my times. Horrible service. Horrible prices. Horrible experience 0 stars - go somewhere else read more

I don't usually leave reviews but thought I should after such a great experience today at the Sahara location. I went in to get contacts for my first time, everyone that worked with me was so friendly and helpful! It made this such an easy and informative experience, at the end they sit with you and train you how to put in and remove your contacts until you feel fully comfortable (which I do now after today). Was just overall a great experience, much appreciated! read more

Fumble after fumble! Glasses were never ready by promised date. 1st time I checked after due date, was told they'd send an email to the lab & get back to me. Nobody got back to me. Called a 2nd time, employee searched the store and found the lenses, said would send to lab with urgency. 10 days later called again, employee found eyeglasses and said to stop by anytime. When I mentioned that I would have been nice to get a text or email, employee said "yes someone should have done that"... 1 star read more

I have been going to the Pearle Vision West Sahara location for several years. I will never go back. The manager recommended a certain type of eyeglass along with my contacts. I am getting headaches from them. If I want to get a different lens they will cost more than the entire glasses because i am over the 30 days of the purchase of contacts. Of course I am over the thirty days because I had to try them out. A manager was suppose to call me back but no one has. Never again and back to clear vision. I'm filing a complaint with BBB and Attorney general office. This place is not about eye care! Pearle Vision is strictly about money. The service people on the floor are poorly trained in eye care. read more

My spouse and I each had: 1.Appointments with New Prescriptions, 2. Two new pairs of glasses with Transitions lenses, 3. One new pair of polarized sunglasses...from appointment to glasses received-SIX DAYS. Absolutely AMAZING!!! We have NEVER had service like that-EVER. We were told it could take about a month-two of the three pairs had to be sent off to another lab, etc. SO SO IMPRESSED. The optometrists had state of the art equipment, in addition to the usual. Everyone in the office was super nice, helpful, and efficient. Five stars, HIGHLY RECOMMENDED!!! read more

Pearle Vision - My new specs!!! - Optometrists Near Me - Las Vegas, Nevada

See all

SEEK CARE ELSEWHERE! As many of the previous reviews state- staff is unprofessional and incompetent. They failed to process a simple glasses order, which turned into days worth of bad communication, headaches, and pointless additional trips to their offices. Upper management is no better and will be looking to report to the BBB. After many years of wearing glasses, I have never experienced such poor customer service. Completely disheartening- save yourself the frustration. Go somewhere that actually appreciates and values their customers. read more

Love the staff! Dr. Dr. Nguyen Jessica & Desiree & Alondra were not only covid friendly but very helpful In making me understand just what was wrong with my vision and why! My daughter and I have been going to this particular clinic for years and would never go anywhere else! Then when I picked up my glasses I was in a rush to get back to work and they totally took care of me and sent me on my way! I love that I can see so clearly now and it's all thanks to Dr. Nguyen Jessica & Desiree & Alondra at Pearle Vision! read more

Pearle Vision - Amber Inside Pearle Vision choosing the perfect frame - Optometrists Near Me - Las Vegas, Nevada

Socially distanced. Doctors and staff were nice. Their office was clean and they have updated tech to check out eye heath. For those looking for a combined glasses + RGP lenses appointment, double check the appointment to see if it's with the right doctor before the appointment. They are also not competitive, if you are looking for an affordable annual solution. read more

Well I need a new eyeglasses and I had scheduled my yearly eye exam, it took them awhile to put me on schedule since they are really enforcing social distancing and capacity of their daily schedule, but as usual staffs are so nice, friendly and helpful, I can name the amazing people who work here, Desiree, Ebony, Jackie, Catherine and of course the doctor, Dr. Michael Roth! I am really happy I go here for my yearly eye check up. here at Pearle Vision. I highly recommend this place. read more

Pearle Vision - Optometrists Near Me - Las Vegas, Nevada

See all

I would give a zero if possible. The staff are not nice and like to talk crap about you in their native language. I have been here before and honestly I don't know why I came back. The Dr was amazing but the rest of the staff need a serious upgrade. They don't call when your glasses or lenses are in and when you go in mysteriously they are there. If you drop off glasses for new lenses they say 30 minutes but 6 hrs later no call. Seriously done with this place. read more

I'm super pissed @ the ophthalmologist that works at the Pearl vision on Sahara and Cimarron. I was on time for my appointment but I forgot my IDs so my son sent me pictures and the process took 15 minutes and they said they can't take me now. They said they have other appointments coming in and I said what if I wait to see if they don't show up and he still said no. This A$$#0£€ just wanted to be done for the day @ my expense. I'm not going back. I'll go to a different Pearle Vision all together. The girls @ the desk were embarrassed & nice, but they're not in charge. read more

Great service, friendly staff!! Been here twice already and have been pleased with every interaction when getting my contacts/glasses!

I purchased the $55 Groupon (includes exam and $150 worth of glasses only- no contacts) and am so pleased with my experience here! I haven't had an eye exam since I was very young and have never needed glasses. I started seeing fuzzy so I tried this place out and am so happy I did! My technician, Brittany was very nice and made me feel comfortable. Dr. Dong Suk was friendly and very professional. It was weird for me to have this eye exam, but he made it a very quick and easy process. I had fun picking out my frames from their large variety. I wish I could remember the name of the lady who helped me with the frames, but she was friendly as well. I was also able to get my frames the following day! So happy with my Pearle Vision experience, and I would recommend anyone to make an appointment here. Was not disappointed at all! Quick and easy! Also... Yelp states they are closed on Sundays, however they are not. My appointment was at 2pm on a Sunday. I believe they recently changed their hours! read more

I am Very Impressed with how courteous, knowledgeable, and helpful the entire staff is at the Sahara location. (I used to work in customer service, automatically I catch behaviors) if you are not sure where to go and are over whelmed with choices, I feel confident you will be just as impressed as I am. Thank you Sahara Pearl Vision! read more

The bathroom needs bad renovation & terminal clean seriously. Facility looks old and worn out needs update. Shelves are empty for covid reasons. The building is not highly visible from the road, The drive thru cleaners is your landmark that you arrived. Staff are okay, could be more friendly to improve on their customer service. Price is a bit pricey vs. Costco. More frame choices on the positive note. read more

Do not go to the Sahara location. Everyone there is rude including the manager. They could careless about the customer. The Dr. was more worried about going home and it was only 4:15. It's was so slow we were there over 2.5 hours for a simple exam and script. They had no customer service skills. Place was dirty and they moved at a snails pace. We go to the two other locations one on Rainbow or Ramphart and they are always nice pleasant and helpful. We went here just because they had an opening. Never again would rather wait. So not waste your time or money here. read more

Needed Some Specks So I got a pair round black ones. Great results can see far . So then I was able to get a new set I picked I deal optics brand Vibe Black& Blue . Doctor is spot on. Service is Super. No waiting. Takes my insurance. No copayment. Did want Oakley but didn't fit my Motorcycle Goggles. So The Vibes are perfect! Can't go wrong here take a trip for some specks! read more

Pearle Vision - EdwardZ with Vibes Specks - Optometrists Near Me - Las Vegas, Nevada

Ernest did not deliver. I came into Pearle Vision at Tropicana Las Vegas to update my lenses to transitions. We discussed at length the pros and cons of transitions vs sunglasses. Cost, he said I could have a great deal with a special on Groupon. He asked if I ever heard of Groupon and do I know how to use it. Very insulting. Who hasn't heard of Groupon??? I went with transitions. He read my order back to me, antiglare, progressive, and transitions. Ernest said he would expedite my order. A week later, I received my glasses. BIG FAIL. My glasses did not have transitions. I called the office and they said I didn't order transitions. VERY DISAPPOINTED. The order had been changed Ernest. DO NOT GO THERE. SHYSTERS. read more

Jacky was very helpful and very knowledgable. Went here to get my glasses fix. Literally took 5 minutes. Very nice and friendly staff. Thanks again jacky. Happy holidays. read more

The staff gave great service when I had my eye check up but I've been waiting for my glasses for 5 weeks now since I ordered it on June 11. I've never waited this long for my glasses. I called them again today and they said they can't find my lenses. I'm on my way there now and hopefully they give me my full refund. I feel like they knew I was never getting my glasses because when I asked for a refund they didn't seem apologetic. read more